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Computer acting odd


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#1 guit30

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Posted 09 June 2015 - 11:07 PM

Hi All.

    Computer has been working great for quite a while, no problems, recently it has been acting strange, well, since I added last updates. I have a Samsung laptop with windows 7. I use Norton Internet Security, and Super Anti Spyware, which was mentioned here.

  Jim Moulton


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#2 White Hat Mike

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Posted 09 June 2015 - 11:47 PM

Hi All.

    Computer has been working great for quite a while, no problems, recently it has been acting strange, well, since I added last updates. I have a Samsung laptop with windows 7. I use Norton Internet Security, and Super Anti Spyware, which was mentioned here.

  Jim Moulton

 

So...  what does "acting strange" mean?  Need more of an explanation as to what activity you have noticed to be anomalous compared to previous activity...  What issues are you experiencing?


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#3 guit30

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Posted 10 June 2015 - 01:17 AM

Sorry, slow, picking up a lot of stuff on SAS, should I stick with Windows 7 or go to Windows 10?

Jim


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#4 Aura

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Posted 10 June 2015 - 05:29 AM

Well, since Windows 10 is still a technical preview, I suggest you to stay on your current Windows version for now. It'll be released officially on July 29th, and then you'll be able to upgrade for free to it (since you have Windows 7). What kind of stuff is picked up on SAS? If it's only cookies, it doesn't matter. If it's something else, it might. Can you post the log?

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#5 guit30

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Posted 10 June 2015 - 05:23 PM

only cookies, Norton will pick up a "Trojan horse", SAS doesn't seem to do much. I appreciate your help,,,,,  ,anything else I can do for

YOU?

Jim


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#6 Aura

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Posted 10 June 2015 - 05:31 PM

You could start by posting the various logs of SAS and Norton, that would give us a start :)

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#7 quietman7

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Posted 10 June 2015 - 05:58 PM

...Norton will pick up a "Trojan horse"...

It would be helpful if you can advise the specific file(s) name associated with this threat and where it is located (full file path) on your system.
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#8 guit30

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Posted 11 June 2015 - 05:23 AM

Hi Quietman,

     I got some windows updates, that seemed to fix problems, I was having. I found out tonight that Norton does not keep it's records, WOULD HAVE TO MAKE it's copies onto my own files to share with you, and the info is so generic, it just says "Trojan horse" , AND I have not figured out how to find SAS share it's security. Sorry  about caps, but wanted to get back to you.

Jim


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#9 Aura

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Posted 11 June 2015 - 05:27 AM

SUPERAntiSpyware logs are located at C:\Users\$USERNAME\AppData\Roaming\SUPERAntiSpyware\Logs, and Norton logs are at C:\Program Data\Norton\<random string>\Norton_Version_Number\Logs. Can you take a look in these folders and see if you find anything?

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