Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

HP computer blue screen of death loop


  • Please log in to reply
2 replies to this topic

#1 Blue_Pi

Blue_Pi

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Texas
  • Local time:09:41 PM

Posted 09 June 2015 - 12:01 PM

My little brother's computer is on a blue screen loop. 

 

I know this is a microsoft issue and not an HP issue, but I know little else. 

 

I am attaching a video of the problem. He has found that the issue mainly strikes when he tries to open browsers, but when I first attempted to download Malwarebytes, I noticed the same thing happened. 

 

I have scanned his computer using Malwarebytes once already and am doing so again, but even though it has removed threats, it didn't seem to make a difference the first time. 

 

Any ideas as to what I can do?

 

Note: You can see in the video that several error messages pop up. I was not able to close out of any of them, although I did try. Usually they closed out and turned into new error messages before I could even mouse up to them. 

 

 Attached File  IMG_2872.MOV   3.68MB   5 downloads



BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,364 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:41 PM

Posted 09 June 2015 - 12:37 PM

Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 jcgriff2

jcgriff2

  • BSOD Kernel Dump Expert
  • 1,052 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey Shore
  • Local time:11:41 PM

Posted 09 June 2015 - 06:53 PM

Hi. . .

 

Please run BSOD Posting Instructions as well - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Regards. . .

 

jcgriff2


Microsoft MVP 2009-2015




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users