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HP computer blue screen of death loop

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#1 Blue_Pi


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Posted 09 June 2015 - 12:01 PM

My little brother's computer is on a blue screen loop. 


I know this is a microsoft issue and not an HP issue, but I know little else. 


I am attaching a video of the problem. He has found that the issue mainly strikes when he tries to open browsers, but when I first attempted to download Malwarebytes, I noticed the same thing happened. 


I have scanned his computer using Malwarebytes once already and am doing so again, but even though it has removed threats, it didn't seem to make a difference the first time. 


Any ideas as to what I can do?


Note: You can see in the video that several error messages pop up. I was not able to close out of any of them, although I did try. Usually they closed out and turned into new error messages before I could even mouse up to them. 


 Attached File  IMG_2872.MOV   3.68MB   5 downloads

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#2 dc3


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Posted 09 June 2015 - 12:37 PM

Please post the Malwarebytes log.
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.

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#3 jcgriff2


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Posted 09 June 2015 - 06:53 PM

Hi. . .


Please run BSOD Posting Instructions as well - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/


Regards. . .



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