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ACER will not install Windows 7 SP1 update


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11 replies to this topic

#1 mattflann01

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Posted 08 June 2015 - 09:06 PM

Hello.

 

After hearing of the free Windows 10 upgrade for any Windows 7 or 8 systems, I thought I would check if I was compatible. I learned that, due to not being up to date on updates, I went to check on why I was not up to date.

 

I discovered that I had not installed the Windows 7 Service Pack 1 for x64-Based Systems. Learning this, I had the updater start downloading the update. However, when it got to around 19% completion, the update would suddenly end and it would return with "Could not install update" with error code 80073701. I decided to dig around a little bit, and found advice to install and run the latest System Update Readiness Tool. I ran it, had my checksur.log return with no issues, then I tried updating the update again.

 

However, like the first time, around 19% it stopped and cancelled the update with the same error code. I decided to uninstall my versions of AVG, MBAM, and Spybot Search and Destroy, then update and scan with Windows Defender. I also learned that running a /sfcscannow (or something similar to that) would help in some extent, and that scan returned with "No Inregrity Issues".

 

After doing all that, I attempted to run the update again. Again, the update ran to around 19% then cancelled it and returned error code 80073701.

 

After spending hours attempting to troubleshoot the issue, it seems that I have not been able to find the reason why my laptop won't install the Service Pack 1 for x64-Based Systems. I am now seeing what I should do next, as troubleshooting it myself has not bore any progress so far.

 

My laptop is an Acer Aspire 5253, running a Windows 7 64-Bit system.



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#2 hedgeley

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Posted 09 June 2015 - 04:05 AM

Hi mattflann01 and Welcome,

 

I am not sure if you have already read this, but worth a look.

 

https://support.microsoft.com/en-us/kb/2700530

 

Hope this might help, good luck.

 

Hedge



#3 noknojon

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Posted 09 June 2015 - 05:50 AM

Before you begin
Notes
  • For general information about service packs, go to the Service Pack Center webpage on the Windows website.

  • For technical information about SP1, such as release notes and the SP1 deployment guide, go to the Windows 7 Service Pack 1 resources webpage on the Microsoft TechNet website.

General tips from Microsoft when updating -



#4 mattflann01

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Posted 10 June 2015 - 05:10 PM

Tried uninstalling languages. However, the option "Clock, Language and Region" isn't an option in Control Panel. "Language and Region" is, but none of the tabs offer options to install or remove a language, nor was there an option that said "Install/uninstall languages". So Im lost how I can remove languages...

 

I am trying a direct file download from The Microsoft Download Center. I will install it and tell the results here.



#5 mattflann01

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Posted 14 June 2015 - 01:28 AM

Tried a direct download from the Microsoft Download Center. It installed fine and I ran the program. The installation seemed to be running smoothly. However, after a while into the installation, it my installation was not successful. The window displayed that "The referenced assembly could not be found", and showed an error that read: "Error: ERROR_SXS_ASSEMBLY_MISSING (0x80073701)"



#6 noknojon

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Posted 14 June 2015 - 02:54 AM

Hello -

That seems to be a common update error and can mean there is a system file error (missing) or other problems -

 

Run System File Check from an Elevated Command Prompt
 1. Open Elevated Command Prompt as per directions
 2. Type sfc /scannow and press Enter (note the space between c and / it must be there)
 3. (On average).This should not take longer than 20 minutes to finish
 4. NOTE : Do not touch the keyboard while this is running

 

Next -

Run a Disk Check on your Main Hard Drive in Windows:

  • Click Start and open Computer
  • Right-click on C: (or your main Hard Drive letter) and select Properties
  • Click on the Tools tab
  • Under Error-checking click the Check Now... button
  • Mark the 2 boxes next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
  • Click on the Start button
  • When the message box pops up, click the Schedule disk check button and RESTART your computer
  • Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so

NOTES : This can take from 1 to 2 hours to complete depending on your system, so let it continue
Do not Reboot during the scan, as you can (will) lose data from the system.
If this is a laptop, plug it into a reliable power source, as batteries do fail.
Once completed, the computer will reboot back to Normal Mode.

 

At this point you will need to run the System Readiness Tool once or even Twice -

Now retry the update that you have been trying - Sorry for all the extra work, but this seemed to work best

 

Thank You -



#7 mattflann01

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Posted 15 June 2015 - 01:13 AM

So I followed the instructions left recently. I ran a sfc /scannow, and got the message "Windows Resource Protection did not find any integrity violations."

 

I then ran a Disk Check on the Hard Drive. This was the log of the scan:

 

Checking file system on C:
The type of the file system is NTFS.
Volume label is Acer.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  316416 file records processed.                                          File verification completed.
  1597 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              44 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  371364 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  316416 file SDs/SIDs processed.                                         Cleaning up 2747 unused index entries from index $SII of file 0x9.
Cleaning up 2747 unused index entries from index $SDH of file 0x9.
Cleaning up 2747 unused security descriptors.
Security descriptor verification completed.
  27475 data files processed.                                            CHKDSK is verifying Usn Journal...
  36528632 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  316400 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  61019007 free clusters processed.                                         Free space verification is complete.
Windows has checked the file system and found no problems.

 296737791 KB total disk space.
  52110104 KB in 162709 files.
    120064 KB in 27476 indexes.
         0 KB in bad sectors.
    431595 KB in use by the system.
     65536 KB occupied by the log file.
 244076028 KB available on disk.

      4096 bytes in each allocation unit.
  74184447 total allocation units on disk.
  61019007 allocation units available on disk.

Internal Info:
00 d4 04 00 f2 e6 02 00 6b 6e 05 00 00 00 00 00  ........kn......
1d 71 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  .q..,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

 

Now just reinstalled the readiness tool, and I am attempting to download SP1 again.

 

EDIT: Tried the update again, failed about the same point again and returned the same 80073701 error message like past times.


Edited by mattflann01, 15 June 2015 - 01:30 AM.


#8 hamluis

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Posted 15 June 2015 - 11:42 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#9 JohnC_21

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Posted 15 June 2015 - 02:47 PM

Check this link. Look at your CBS log for any errors related to updates, You can search for the word Error..



#10 mattflann01

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Posted 15 June 2015 - 05:07 PM

Here is my MiniToolBox log from when after I ran it:

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Matthew (administrator) on 15-06-2015 at 17:08:05
Running from "C:\Users\Matthew\Downloads"
Microsoft Windows 7 Home Premium   (X64)
Model: Aspire 5253 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/15/2015 04:55:29 PM) (Source: SignInAssistant) (User: )
Description: EnsureServiceStarted failed with hr = 0x800706ba. Started:(55:20:453), Done:(55:29:984)

Error: (06/15/2015 00:07:18 AM) (Source: SignInAssistant) (User: )
Description: EnsureServiceStarted failed with hr = 0x800706ba. Started:(07:11:587), Done:(07:18:326)

Error: (06/14/2015 09:41:51 PM) (Source: SignInAssistant) (User: )
Description: EnsureServiceStarted failed with hr = 0x800706ba. Started:(41:46:246), Done:(41:51:878)

Error: (06/14/2015 08:20:56 PM) (Source: SignInAssistant) (User: )
Description: EnsureServiceStarted failed with hr = 0x800706ba. Started:(20:50:636), Done:(20:56:298)

Error: (06/13/2015 10:18:35 PM) (Source: SignInAssistant) (User: )
Description: EnsureServiceStarted failed with hr = 0x800706ba. Started:(18:29:810), Done:(18:35:832)

Error: (06/12/2015 09:08:25 AM) (Source: Application Error) (User: )
Description: Faulting application name: DMREngine.exe, version: 1.1.0.3603, time stamp: 0x4cf88f47
Faulting module name: KERNELBASE.dll, version: 6.1.7600.17206, time stamp: 0x50e6605e
Exception code: 0xc0000005
Fault offset: 0x00006a6d
Faulting process id: 0x798
Faulting application start time: 0xDMREngine.exe0
Faulting application path: DMREngine.exe1
Faulting module path: DMREngine.exe2
Report Id: DMREngine.exe3

Error: (06/12/2015 09:08:03 AM) (Source: SignInAssistant) (User: )
Description: EnsureServiceStarted failed with hr = 0x800706ba. Started:(07:58:170), Done:(08:03:864)

Error: (06/11/2015 07:53:45 PM) (Source: SignInAssistant) (User: )
Description: EnsureServiceStarted failed with hr = 0x800706ba. Started:(53:10:955), Done:(53:37:54)

Error: (06/10/2015 08:26:18 PM) (Source: SignInAssistant) (User: )
Description: EnsureServiceStarted failed with hr = 0x800706ba. Started:(26:06:810), Done:(26:18:152)

Error: (06/10/2015 05:35:33 PM) (Source: SignInAssistant) (User: )
Description: EnsureServiceStarted failed with hr = 0x800706ba. Started:(35:06:09), Done:(35:33:262)


System errors:
=============
Error: (06/15/2015 05:03:40 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%-2147024891

Error: (06/15/2015 05:03:40 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891

Error: (06/15/2015 05:03:24 PM) (Source: Service Control Manager) (User: )
Description: The Security Center service terminated with the following error:
%%16389

Error: (06/15/2015 05:02:37 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891

Error: (06/15/2015 05:01:16 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%1070

Error: (06/15/2015 05:01:14 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service hung on starting.

Error: (06/15/2015 04:57:52 PM) (Source: DCOM) (User: )
Description: 1068upnphost{204810B9-73B2-11D4-BF42-00B0D0118B56}

Error: (06/15/2015 04:57:50 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error:
%%1070

Error: (06/15/2015 04:57:45 PM) (Source: Service Control Manager) (User: )
Description: The SSDP Discovery service hung on starting.

Error: (06/15/2015 04:55:20 PM) (Source: WMPNetworkSvc) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80070420'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Acer Backup Manager (HKLM-x32\...\InstallShield_{0B61BBD5-DA3C-409A-8730-0C3DC3B0F270}) (Version: 3.0.0.69 - NTI Corporation)
Acer Crystal Eye Webcam (HKLM-x32\...\{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 1.0.1216 - CyberLink Corp.) Hidden
Acer Crystal Eye Webcam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 1.0.1216 - CyberLink Corp.)
Acer ePower Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 6.00.3000 - Acer Incorporated)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 5.00.3001 - Acer Incorporated)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.03.3003 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0707.2010 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3001 - Acer Incorporated)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.0.2.12610 - Adobe Systems Inc.)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.36 - Atheros Communications Inc.)
ATI Catalyst Install Manager (HKLM\...\{4F125E8B-3B58-B80D-51E5-4FD110D1EF58}) (Version: 3.0.800.0 - ATI Technologies, Inc.)
Backup Manager V3 (HKLM-x32\...\{0B61BBD5-DA3C-409A-8730-0C3DC3B0F270}) (Version: 3.0.0.69 - NTI Corporation) Hidden
Bing Bar (HKLM-x32\...\{08234a0d-cf39-4dca-99f0-0c5cb496da81}) (Version: 6.0.2282.0 - Microsoft Corporation)
Bing Bar Platform (HKLM-x32\...\{77C4850C-3592-4A2F-B652-ACB77A1EF77C}) (Version: 6.0.2282.0 - Microsoft Corporation) Hidden
Bing Rewards Client Installer (HKLM-x32\...\{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}) (Version: 16.0.345.0 - Microsoft Corporation) Hidden
ccc-core-static (HKLM-x32\...\{9C0E3DA8-408A-39D3-855D-3440E38F3D83}) (Version: 2010.1118.1603.28745 - ATI) Hidden
clear.fi (HKLM-x32\...\{2637C347-9DAD-11D6-9EA2-00055D0CA761}) (Version: 1.0.1223.00 - CyberLink Corp.) Hidden
clear.fi (HKLM-x32\...\{B906C11A-D193-4143-9FA7-E2EE8A5A8F21}) (Version: 9.0.7209 - CyberLink Corp.) Hidden
clear.fi (HKLM-x32\...\InstallShield_{2637C347-9DAD-11D6-9EA2-00055D0CA761}) (Version: 1.0.1223.00 - CyberLink Corp.)
clear.fi Client (HKLM-x32\...\{43AAE145-83CF-4C96-9A5E-756CEFCE879F}) (Version: 1.00.3008 - Acer Incorporated)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.41.0.0 - Conexant)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
eSobi v2 (HKLM-x32\...\{15D967B5-A4BE-42AE-9E84-64CD062B25AA}) (Version: 2.0.4.000274 - esobi Inc.) Hidden
eSobi v2 (HKLM-x32\...\InstallShield_{15D967B5-A4BE-42AE-9E84-64CD062B25AA}) (Version: 2.0.4.000274 - esobi Inc.)
ETDWare PS/2-X64 8.0.6.0_WHQL (HKLM\...\Elantech) (Version: 8.0.6.0 - ELAN Microelectronic Corp.)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3003 - Acer Incorporated)
Java 7 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217040FF}) (Version: 7.0.400 - Oracle)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Launch Manager (HKLM-x32\...\LManager) (Version: 5.0.5 - Acer Inc.)
MediaEspresso (HKLM-x32\...\{4968622A-4D3F-489E-9ACE-5FEC4CC0BDE3}) (Version: 1.0.1210_33255 - CyberLink Corp.) Hidden
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (HKLM-x32\...\{50816F92-1652-4A7C-B9BC-48F682742C4B}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office 2007 Primary Interop Assemblies (HKLM-x32\...\{50120000-1105-0000-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISER) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM-x32\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Office Runtime (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
Mozilla Firefox 38.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 38.0.5 (x86 en-US)) (Version: 38.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 37.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
MyWinLocker Suite (HKLM-x32\...\{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.11 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.11 - Egis Technology Inc.)
NTI Media Maker 9 (HKLM-x32\...\{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}) (Version: 9.0.2.8939 - NTI Corporation) Hidden
NTI Media Maker 9 (HKLM-x32\...\InstallShield_{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}) (Version: 9.0.2.8939 - NTI Corporation)
RAR File Open Knife - Free Opener (HKLM-x32\...\RAR File Open Knife - Free Opener) (Version: 6.50 - Philipp Winterberg)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30122 - Realtek Semiconductor Corp.)
Shredder (HKLM\...\{1F557316-CFC0-41BD-AFF7-8BC49CE444D7}) (Version: 2.0.8.7 - Egis Technology Inc.) Hidden
Shredder (HKLM-x32\...\{C2695E83-CF1D-43D1-84FE-B3BEC561012A}) (Version: 2.0.8.7 - Egis Technology Inc.) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WMV9/VC-1 Video Playback (HKLM\...\{EE24C28A-6BE1-5138-7CC7-854E9EB3757C}) (Version: 1.00.0000 - ATI Technologies Inc.) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 2794.9 MB
Available physical RAM: 1615.88 MB
Total Pagefile: 5587.95 MB
Available Pagefile: 4286.15 MB
Total Virtual: 4095.88 MB
Available Virtual: 3995.25 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:282.99 GB) (Free:232.84 GB) NTFS

========================= Users: ========================================

User accounts for \\MATTHEW-PC

Administrator            Guest                    Matthew                  


**** End of log ****

 

And my Speccy report:

http://speccy.piriform.com/results/DLj5k06lMdjugAhWV7q4vqx


Edited by mattflann01, 15 June 2015 - 06:32 PM.


#11 hamluis

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Posted 15 June 2015 - 08:24 PM

OK...there's a known problem with certain Acer systems using specific Intel graphics drivers...which exhibit this problem.  But, you don't have Intel drivers (AMD CPU).  There are also occasions when something was damaged in the core Win install...and the cure was a repair install of Win 7, then installation of SP1 (by itself, IMO).  See First Three Links .

 

I would do a repair install of Win 7...then immediately install SP1 from the desktop download after the repair.  Then...I would go to WU for the critical updates requiring installation.

 

To do a repair install, you may need to borrow a DVD from someone who has Win 7 installed and has a DVD.  If the DVD also includes SP1, that would be even better, IMO.

 

Repair Install - Windows 7 - http://www.w7forums.com/repair-install-t1204.html

 

Louis


Edited by hamluis, 15 June 2015 - 08:24 PM.


#12 mattflann01

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Posted 15 June 2015 - 08:52 PM

I see. It seems now that my goal will be to acquire a Windows 7 DVD from some source. It may be difficult to do, but I will try and post the results of doing so when I am able to do so.

 

Thanks to everyone for their advice and input into my update issues, and I hope to keep everyone posted on the status of getting SP1 installed.

 

Matt






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