Hello tialaree3, and to Bleeping Computer!
We need to scan your computer with the Windows System File Checker:
The sfc /scannow command (System File Checker) scans the integrity of all protected Windows system files and replaces corrupted, modified, or incorrect versions with the correct versions if possible.
Note: Be aware that if you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files such as explorer.exe back to it's default state.
Note: Make the appropriate backups of your system files that you have modified for theming if you wish to save them before running sfc /scannow.
For Windows Vista / 7:
- Click the Windows Start Orb in the bottom-left
- In the search box, type cmd
- Right-click on the search result cmd.exe then click Run as Administrator
- Copy and paste the following line of text into the black box:
note: to paste, right-click in the black box and choose Paste
- Press Enter to run the command
note: this scan may take a while to finish, and if SFC reports that it could not fix something, run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 or more times to completely fix everything that it is able to.
We need to retrieve the System File Checker log:
How is your computer running now?
Edited by jntkwx, 15 June 2015 - 09:31 AM.