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Malware or Ransomware


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6 replies to this topic

#1 Centurian18

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Posted 08 June 2015 - 04:25 PM

Is there a way to determine which one has infected my DELL and how to get rid of it?


Edited by Chris Cosgrove, 08 June 2015 - 04:39 PM.
Moved from Win 8 to 'Am I infected?'


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#2 severac

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Posted 08 June 2015 - 04:49 PM

Hello,

 

You should check your computer with some antivirus program (if you don't have one installed, we can help) to determed if you are infected.

 

Also, some info about CryptoWall ransomware: http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information

 

Do you suspect that you are infected with some kind of malware?


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#3 carlosayon

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Posted 08 June 2015 - 04:54 PM

Malware means malicious software, is basically the typical virus/software that causes your computer to run slow. Ransomware is a very specific type of virus that encrypts your files, and ask for money to decrypt it. There are severalt ups of ransomware, and you have to be very careful with it. 
 
What type of problems are  you having with your computer? Do you have a wallpaper asking for money, and not able to open files?


#4 Sintharius

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Posted 08 June 2015 - 05:01 PM

Hello there,

Do you have a ransom note somewhere in your computer? Usually they are dropped in My Documents, though CryptoWall drops ransom notes everywhere it can get to.

Does your files have any new extensions?

What is the name of the ransom note?

#5 Centurian18

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Posted 08 June 2015 - 09:33 PM

Is there a way to determine which one has infected my DELL and how to get rid of it?

The computer was running on Cox with Cox's anti virus and anti malware.  The message I got was, "you are logged on as temporary user and anything you do will be erased when you leave the page."   All my pictures, documents, videos, and email are not accessible from that PC.  There was no ransom note.  Whatever happened, took away my admin capability and will not allow me to create another user account with admin capability.  All files in my user account are "TEMP.Timber-PC000, 001, etc.  All restore points were deleted.

 

If I can't solve the problem, I'll probably replace the hard drive but the Windows 8 was pre loaded so somehow I will have to down load it from Microsoft.

 

I think that answers most responses. 

 

Sorry for the late response to all your questions but I had trouble figuring out to respond.  My first day on this forum.



#6 quietman7

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Posted 09 June 2015 - 06:00 AM

...Do you have a ransom note somewhere in your computer? Usually they are dropped in My Documents, though CryptoWall drops ransom notes everywhere it can get to.

Does your files have any new extensions?

What is the name of the ransom note?


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#7 Centurian18

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Posted 09 June 2015 - 11:42 AM

There is no ransom note that I have found.  It was not dropped  into my documents because "My Documents" is empty.  The only file extensions are .000, .001, .002, etc. Example:  TEMP.TIMBER-PC.000






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