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Can't install Microsoft .Net Framework4


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5 replies to this topic

#1 george321

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Posted 08 June 2015 - 01:33 PM

Got a HP6620 pc running Win7 SP1. Everything has been running good when I noticed my Western Digital external hd that I use as a backup using the WD backup sortware was not working. The Malwarebytes Anti Malware software also would not start. I finally tracked down that they both use the Microsoft .Net Framework4. The Framework4 and the Microsoft Explorer were both failing to install on a upgrade. Nothing I did would get them to install so I did a Win7 upgrade from a install/upgrade disk I had that had been used for a upgrade install before and worked well. No help. I did it twice and everything went well except for the Framework4. I read everything I could find on the net. Seems this is not an uncommon problem but fixes don't seem to be very available. Looks like it is a Microsoft problem but they don't seem to much in a hurry to fix it.

 

What can I do?

 

Do I have to do a clean install and loose all those programs?

 

If I wait for the free Win10 will it ever install with my present problem?

 

Any advice will be appreciated.



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#2 hamluis

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Posted 11 June 2015 - 11:13 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 TechTorpedo

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Posted 11 June 2015 - 12:46 PM

There are a couple of newer versions of the 4 framework that you can try. I couldn't get the original one working on my pc, but when i tried a different version from ms it worked. weird, just one of these things



#4 dc3

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Posted 11 June 2015 - 02:02 PM

Try installing the .Net Framework 4.5.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 george321

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Posted 11 June 2015 - 02:12 PM

http://speccy.piriform.com/results/LOxfEdduRPaE7C2ODU1z3GH

 

Ran by GeneralGeorge PC (administrator) on 11-06-2015 at 12:57:49
Running from "C:\Users\GeneralGeorge PC\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: p6620f Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/11/2015 00:00:31 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:
TraverseDir : Unable to FindFirstFile.
System Error:
Access is denied.

Error: (06/11/2015 00:00:30 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:
TraverseDir : Unable to FindFirstFile.
System Error:
Access is denied..

Error: (06/11/2015 11:43:12 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/10/2015 09:47:28 PM) (Source: Application Hang) (User: )
Description: The program waol.exe version 9.7.4.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 12b8
Start Time: 01d0a3ba4964293e
Termination Time: 6
Application Path: C:\Program Files (x86)\AOL Desktop 9.7\waol.exe
Report Id: 8e09592f-0fec-11e5-823b-00038a000015

Error: (06/10/2015 03:47:03 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:
TraverseDir : Unable to FindFirstFile.
System Error:
Access is denied..

Error: (06/10/2015 03:47:02 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:
TraverseDir : Unable to FindFirstFile.
System Error:
Access is denied..

Error: (06/10/2015 03:14:07 PM) (Source: MsiInstaller) (User: GeneralGeorgePC)
Description: Product: Microsoft .NET Framework 4 Client Profile -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\MUI\0409\mscorsecr.dll. System Error 5.

Error: (06/10/2015 03:13:44 PM) (Source: MsiInstaller) (User: GeneralGeorgePC)
Description: Product: Microsoft .NET Framework 4 Client Profile -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\MUI\0409\mscorsecr.dll. System Error 5.

Error: (06/10/2015 03:06:31 PM) (Source: MsiInstaller) (User: GeneralGeorgePC)
Description: Product: Microsoft .NET Framework 4.5.2 -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\MUI\0409\mscorsecr.dll. System Error 5.

Error: (06/10/2015 03:06:31 PM) (Source: MsiInstaller) (User: GeneralGeorgePC)
Description: Product: Microsoft .NET Framework 4.5.2 -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\MUI\0409\mscorsecr.dll. System Error 5.

System errors:
=============
Error: (06/11/2015 00:17:44 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7 for x64-based Systems.

Error: (06/11/2015 11:43:31 AM) (Source: Service Control Manager) (User: )
Description: The Samsung Link Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (06/11/2015 11:42:33 AM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error:
%%1053

Error: (06/11/2015 11:42:33 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.

Error: (06/10/2015 09:47:48 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (06/10/2015 03:49:11 PM) (Source: Service Control Manager) (User: )
Description: The Net.Msmq Listener Adapter service depends the following service: msmq. This service might not be installed.

Error: (06/10/2015 03:06:55 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 4.5.2 for Windows 7 x64-based Systems (KB2901983).

Error: (06/10/2015 03:00:20 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 4.5.2 for Windows 7 x64-based Systems (KB2901983).

Error: (06/10/2015 02:06:01 PM) (Source: Service Control Manager) (User: )
Description: The Samsung Link Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (06/10/2015 02:06:01 PM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error:
%%1053

Microsoft Office Sessions:
=========================
Error: (06/11/2015 00:00:31 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
TraverseDir : Unable to FindFirstFile.
System Error:
Access is denied.

Error: (06/11/2015 00:00:30 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
TraverseDir : Unable to FindFirstFile.
System Error:
Access is denied.

Error: (06/11/2015 11:43:12 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/10/2015 09:47:28 PM) (Source: Application Hang)(User: )
Description: waol.exe9.7.4.112b801d0a3ba4964293e6C:\Program Files (x86)\AOL Desktop 9.7\waol.exe8e09592f-0fec-11e5-823b-00038a000015

Error: (06/10/2015 03:47:03 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
TraverseDir : Unable to FindFirstFile.
System Error:
Access is denied.

Error: (06/10/2015 03:47:02 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
TraverseDir : Unable to FindFirstFile.
System Error:
Access is denied.

Error: (06/10/2015 03:14:07 PM) (Source: MsiInstaller)(User: GeneralGeorgePC)
Description: Product: Microsoft .NET Framework 4 Client Profile -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\MUI\0409\mscorsecr.dll. System Error 5.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (06/10/2015 03:13:44 PM) (Source: MsiInstaller)(User: GeneralGeorgePC)
Description: Product: Microsoft .NET Framework 4 Client Profile -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\MUI\0409\mscorsecr.dll. System Error 5.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (06/10/2015 03:06:31 PM) (Source: MsiInstaller)(User: GeneralGeorgePC)
Description: Product: Microsoft .NET Framework 4.5.2 -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\MUI\0409\mscorsecr.dll. System Error 5.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (06/10/2015 03:06:31 PM) (Source: MsiInstaller)(User: GeneralGeorgePC)
Description: Product: Microsoft .NET Framework 4.5.2 -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\MUI\0409\mscorsecr.dll. System Error 5.(NULL)(NULL)(NULL)(NULL)(NULL)

CodeIntegrity Errors:
===================================
  Date: 2015-05-25 12:14:32.976
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-05-25 12:14:32.976
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-05-25 09:39:26.495
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\drivers\wanatw64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-05-25 09:39:26.355
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\drivers\wanatw64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-05-25 09:28:23.951
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\drivers\wanatw64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-05-25 09:28:23.764
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\drivers\wanatw64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-05-24 21:33:53.888
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\drivers\wanatw64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-05-24 21:33:53.717
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\drivers\wanatw64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-05-24 12:17:45.105
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\drivers\wanatw64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-05-24 12:17:45.027
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\drivers\wanatw64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 1.8.2 - )
µTorrent (HKLM-x32\...\uTorrent) (Version: 3.1.3 - )
1Password 4.0.1.503 (HKLM-x32\...\1Password4_is1) (Version: 4.0 - AgileBits)
3D UltraPong (HKLM-x32\...\3D UltraPong1.0) (Version:  - )
7-Zip 9.20 (HKLM-x32\...\7-Zip 9.20) (Version:  - )
7-Zip 9.21 (HKLM-x32\...\{23170F69-40C1-2701-0921-000001000000}) (Version: 9.21.00.0 - Igor Pavlov)
7-Zip 9.22beta (HKLM-x32\...\7-Zip) (Version:  - )
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
AllShare Framework DMS (HKLM\...\{83232C27-8C3F-44A5-9EB2-BB7161228ADD}) (Version: 1.3.23 - Samsung)
AOL Toolbar (HKLM-x32\...\AOL Toolbar) (Version:  - AOL Inc.)
AOL Uninstaller (Choose which Products to Remove) (HKLM-x32\...\AOL Uninstaller) (Version:  - AOL Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{447CDCE5-F555-429B-BFA6-642C3C6D684F}) (Version: 3.1.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{0DF7096B-715A-4233-8633-C7A16ED6D616}) (Version: 3.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atmosphere Deluxe v7.1 (HKLM-x32\...\Atmosphere Deluxe_is1) (Version:  - Vectormedia Software)
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 4.5.4.0 - Auslogics Labs Pty Ltd)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 10.2.2218 - AVAST Software)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.04 - Piriform)
Coffee (HKLM-x32\...\{568300F4-7F75-4635-B50E-16EFB18C0CE0}) (Version: 1.0.3 - Steven Cole)
Dashlane (HKCU\...\Dashlane) (Version: 3.2.5.85368 - Dashlane SAS)
Download Updater (AOL Inc.) (HKLM-x32\...\SoftwareUpdUtility) (Version:  - AOL Inc.)
Dropbox (HKCU\...\Dropbox) (Version: 3.4.6 - Dropbox, Inc.)
DVD Decrypter (Remove Only) (HKLM-x32\...\DVD Decrypter) (Version:  - )
DVD Shrink 3.2 (HKLM-x32\...\DVD Shrink_is1) (Version:  - DVD Shrink)
DVDFab 8.1.7.8 (17/04/2012) Qt (HKLM\...\DVDFab 8 Qt PREACTIVATED by .:sHaRe:. @ warez-bb.org_is1) (Version:  - )
ExamDiff 1.9 (Build 1.9.0.2) (HKLM-x32\...\ExamDiff_is1) (Version: 1.9.0.2 - PrestoSoft LLC)
f.lux (HKCU\...\Flux) (Version:  - )
Fences (HKLM\...\{10CD364B-FFCC-48BE-B469-B9622A033075}) (Version: 1.0 - Stardock Corporation) Hidden
Fences (HKLM-x32\...\Fences) (Version:  - Stardock Corporation)
FileHippo App Manager (HKLM-x32\...\FileHippo.com) (Version:  - FileHippo.com)
Foxit Cloud (HKLM-x32\...\{41914D8B-9D6E-4764-A1F9-BC43FB6782C1}_is1) (Version: 3.4.96.511 - Foxit Software Inc.)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 7.1.5.425 - Foxit Software Inc.)
Freemake Audio Converter version 1.1.0 (HKLM-x32\...\Freemake Audio Converter_is1) (Version: 1.1.0 - Ellora Assets Corporation)
Freemake Video Converter version 4.1.4 (HKLM-x32\...\Freemake Video Converter_is1) (Version: 4.1.4 - Ellora Assets Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.124 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Hoyle Card Games 2005 (HKLM-x32\...\{B44AA698-B221-4B3B-8CA5-E65EF6A5AF26}) (Version: 1.2.0.0 - Encore, Inc.)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.38 - Irfan Skiljan)
K-Lite Codec Pack 9.3.0 (Basic) (HKLM-x32\...\KLiteCodecPack_is1) (Version: 9.3.0 - )
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Metric Collection SDK 35 (HKLM-x32\...\{C2B5B5B0-2545-4E94-B4BA-548D4BF0B196}) (Version: 1.2.0006.00 - Lenovo Group Limited) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
MiniTool Power Data Recovery (HKLM-x32\...\MiniTool Power Data Recovery_is1) (Version:  - MiniTool Solution Ltd.)
Mozilla Firefox 38.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 38.0.5 (x86 en-US)) (Version: 38.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 37.0 - Mozilla)
MPC-HC 1.7.5 (64-bit) (HKLM\...\{2ACBF1FA-F5C3-4B19-A774-B22A31F231B9}_is1) (Version: 1.7.5 - MPC-HC Team)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MuseScore 1.3 (HKLM-x32\...\MuseScore) (Version: 1.3.0 - Werner Schweer and Others)
NirSoft Wireless Network Watcher (HKLM-x32\...\NirSoft Wireless Network Watcher) (Version:  - )
OpenOffice 4.1.1 (HKLM-x32\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
OpenVPN 2.3.6-I001  (HKLM\...\OpenVPN) (Version: 2.3.6-I001 - )
OpenVPN Assistant version 2.37 (HKLM-x32\...\{00829B55-38BE-4219-A271-9A1F04E09AF9}_is1) (Version: 2.37 - VPNUK)
Palm Desktop by ACCESS (HKLM-x32\...\{FD6034A3-655C-49F0-B496-D4CBFD74D7A7}) (Version: 6.4.0.0 - Palm, Inc.)
PFConfig 1.0.296 (HKLM-x32\...\PFConfig) (Version: 1.0.296 - Portforward.com)
PFPortChecker 1.0.40 (HKLM-x32\...\PFPortChecker) (Version: 1.0.40 - Portforward.com)
Plex Media Server (HKLM-x32\...\{7425d872-d65d-42c9-8c6d-7a8a529a4b50}) (Version: 0.9.1107 - Plex, Inc.)
Plex Media Server (HKLM-x32\...\{9C126D2F-7B21-4DE4-90CA-1BC30DA6DE95}) (Version: 0.9.1107 - Plex, Inc.) Hidden
Portforward Static IP Address 1.0.47 (HKLM-x32\...\Portforward Static IP Address) (Version: 1.0.47 - Portforward.com)
Potplayer-64 Bits (HKLM\...\PotPlayer64) (Version:  - Daum Kakao Corp.)
PS3 Media Server (HKLM-x32\...\PS3 Media Server) (Version: 1.90.1 - PS3 Media Server)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
RealDownloader (HKLM-x32\...\{6FCD4D5A-20B9-4D79-ABA5-4E7048944025}) (Version: 17.0.15.4 - RealNetworks, Inc.) Hidden
RealDownloader (HKLM-x32\...\{e6171278-8759-449d-9e0b-c1825debc2ad}) (Version: 17.0.15.7 - RealNetworks) Hidden
RealDownloader (HKLM-x32\...\{FBEFDC9E-F8FB-4B66-A78B-09B7B380D59D}) (Version: 17.0.15.7 - RealNetworks) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM\...\{21E47F47-C9A7-4454-BA48-388327B0EA00}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM-x32\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM-x32\...\RealPlayer 17.0) (Version: 17.0.15 - RealNetworks)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6196 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver and Utility (HKLM-x32\...\{0DF70CB6-553A-4C57-8E6D-87635EECFB78}) (Version: 1.00.0145 - )
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Samsung Link 2.0.0.1503181422 (HKLM\...\8474-7877-9059-0204) (Version: 2.0.0.1503181422 - Copyright 2013 SAMSUNG)
Secunia PSI (3.0.0.9016) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.9016 - Secunia)
SES Driver (HKLM\...\{D8CC254C-C671-4664-9A38-FA368D1E2C97}) (Version: 1.0.0 - Western Digital)
SHAREit (HKLM-x32\...\SHAREit_is1) (Version: 2.1.21.0 - Lenovo Group Limited)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
Syncios version 4.1.1 (HKLM-x32\...\{068A5D84-8419-4BDE-9689-FE65F412EFBB}_is1) (Version: 4.1.1 - Anvsoft, Inc.)
TAP-Windows 9.9.2 (HKLM\...\TAP-Windows) (Version: 9.9.2 - )
TempoPerfect Metronome Software (HKLM-x32\...\TempoPerfect) (Version: 3.08 - NCH Software)
TotalMounter V2.01 (Remove only) (HKLM-x32\...\TotalMounter) (Version:  - )
Unlocker 1.9.2 (HKLM\...\Unlocker) (Version: 1.9.2 - Cedrick Collomb)
UpdateService (HKLM-x32\...\{E3AE96D6-E196-45B4-AF62-2B41998B9E37}) (Version: 1.0.0 - RealNetworks, Inc.) Hidden
Video Downloader (HKLM-x32\...\{62796191-6F12-4ABE-BA8B-B4D4A266C997}) (Version: 1.0.0 - RealNetworks) Hidden
Viewpoint Media Player (HKLM-x32\...\ViewpointMediaPlayer) (Version:  - )
Vistumbler (HKLM-x32\...\Vistumbler) (Version: v10 - Vistumbler.net)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
VPNUK Connection Assistant 9.0 (HKLM-x32\...\VPNUK Connection Assistant) (Version: 9.0 - VPN UK, Inc.)
WD SES Driver Setup (HKLM-x32\...\{924A274D-38B6-4930-8859-F3F51CFA8DDD}) (Version: 1.0.1.6 - Western Digital) Hidden
WD SmartWare Installer (HKLM-x32\...\{647175e1-9944-4a82-bac1-102c95f0a99a}) (Version: 2.4.10.17 - Western Digital Technologies, Inc.)
Windows Driver Package - Western Digital Technologies (WDC_SAM) WDC_SAM  (01/19/2011 1.0.0009.0) (HKLM\...\4CA7CFBB29889F25ACB3DF6E3A42BAE29EB43B20) (Version: 01/19/2011 1.0.0009.0 - Western Digital Technologies)
WinPcap 4.1.2 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2001 - CACE Technologies)
WinRAR 5.21 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
WinX DVD Ripper Platinum 7.5.11 (HKLM-x32\...\WinX DVD Ripper Platinum_is1) (Version:  - Digiarty Software, Inc.)
Wise Care 365 3.71 (HKLM-x32\...\Wise Care 365_is1) (Version: 3.71 - WiseCleaner.com, Inc.)
XYplorerFree 14.40 (HKLM-x32\...\XYplorerFree) (Version: 14.40 - Donald Lessau)

========================= Memory info: ===================================
Percentage of memory in use: 41%
Total physical RAM: 5887.27 MB
Available physical RAM: 3438.28 MB
Total Pagefile: 11772.75 MB
Available Pagefile: 8580.84 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.96 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:696.38 GB) NTFS
3 Drive e: (Torrent Files) (Fixed) (Total:1863.01 GB) (Free:1257.56 GB) NTFS
8 Drive j: ((J:)) (Fixed) (Total:1862.89 GB) (Free:259.01 GB) NTFS
9 Drive k: (FreeAgent GoFlex Drive) (Fixed) (Total:1863.01 GB) (Free:1588.15 GB) NTFS

========================= Users: ========================================
User accounts for \\GENERALGEORGEPC

Administrator            GeneralGeorge PC         Guest                    

Here are the two things you ask for. Thanks for our help.http://speccy.piriform.com/results/LOxfEdduRPaE7C2ODU1z3GH


Edited by hamluis, 11 June 2015 - 03:28 PM.
Edited - Hamluis.


#6 hamluis

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Posted 11 June 2015 - 04:14 PM

HP6620...is a printer, not a system model.

 

<<Nothing I did would get them to install so I did a Win7 upgrade from a install/upgrade disk I had that had been used for a upgrade install before and worked well.>>

 

Frankly...that does not sound to me as if you have a legal install...which may account for some of your problems.  Recovery disks are made by specific OEM manufacturers...for specific OEM systems...there is no "one size fits all" recovery mechanism for every OEM and non-OEM system.

 

FWIW:  System Error 5 .

 

I suggest that you uninstall Wise Care 365 immediately...then follow that up with running the chkdsk /r command...and follow that with running the src /scannow command.

 

Chkdsk – Guide for Windows XP, Vista, 7, 8, 8.1 - https://neosmart.net/wiki/chkdsk/#From_Command_Prompt-4

 

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

svchost.exe     Process ID: 128     User: SYSTEM     Domain: NT AUTHORITY     Path: C:\Windows\system32\svchost.exe

Memory Usage: 54 MB     Peak Memory Usage: 1.51 GB
 
You can use the following tool to investigate above, the max memory usage seems very excessive to me.  How to determine what services are running under a SVCHOST.EXE process - http://www.bleepingcomputer.com/tutorials/tutorial129.html .

 

Louis






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