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HP laptop. USB ports quit working


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#1 Ramyras

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Posted 08 June 2015 - 10:05 AM

I have an HP 15-d035dx.. Client had windows 8 on it, hated it and had Windows 7 Ultimate installed on it. Took it to Geeksquad for CMOS battery replacement and after wards the activation reversed. Tried same activation key, no luck. So, I installed Windows 7 Home Premium and activated it. Before doing so, I put all of the client's data on a USb drive. All the USB ports worked great. After install, none of them work.  I installed the drivers from HP website, I tired doing the whole thing from device manager.

I'm at a loss.

 

Help



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#2 JohnC_21

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Posted 08 June 2015 - 10:12 AM

Hello, and Welcome

 

Are there any yellow exclamation marks in Device Manager?



#3 Ramyras

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Posted 08 June 2015 - 10:14 AM

Other Devices- Unknown Device and under System Devices- Intel® Trusted Execution Engine Interface.

 

I Uninstalled both from safemode, they started reinstalling after restart, but fail to install



#4 JohnC_21

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Posted 08 June 2015 - 10:19 AM

Under Unknown Device Right click it and select Properties. Under the details tab select Hardware IDs in the dropdown box. Copy and post the first line.



#5 Ramyras

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Posted 08 June 2015 - 10:26 AM

lUSB3\ROOT_HUB30&VID_8086&PID_0F35&REV_000C&SID_2190103CIUSB3\ROOT_HUb30&VID_8086&PID_0F35&REV_000C&SID_2190103C



#6 Ramyras

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Posted 08 June 2015 - 10:32 AM

I even took the laptop apart and checked all of the connections. Everything looked good, so I know it's not a hardware issue.



#7 JohnC_21

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Posted 08 June 2015 - 10:35 AM

Did you download the USB 3.0 Host Controller Driver? There are two listed here under the Chipset section. I am not sure which one it is though. I would do version 3 first.

 

For the engine driver check here. You need to download the Windows 7 kernel driver update first which is has a link on the page.

 

Edit: The computer specs out as having one USB 3 port and two USB 2 ports. I am not sure why the USB 2 ports are not working as Windows 7 has native drivers for USB 2.


Edited by JohnC_21, 08 June 2015 - 10:39 AM.


#8 Ramyras

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Posted 08 June 2015 - 10:49 AM

yeah it's weird. im installing what you recommended as we speak. I'll let you know the results.  thank you, by the way



#9 Ramyras

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Posted 08 June 2015 - 10:54 AM

USB ports still don't want to work, what would you suggest I try next?


Edited by Ramyras, 08 June 2015 - 10:57 AM.


#10 JohnC_21

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Posted 08 June 2015 - 11:04 AM

Is the yellow exclamation mark under the USB controller gone? Under the Chipset category download and install Intel Chipset Installation Utility and Driver.

 

Another way to tell if your USB drivers are bad, at least the USB2 drivers would be to boot a live linux distro like Puppy linux. Boot to the desktop and then attach a USB flash drive to the USB 2 port. If the port is working you will see a USB icon appear on the desktop in the lower left corner. 

 

Because you installed Windows 7 on a Windows 8 computer, I am assuming you disabled Secure Boot. Do you have UEFI enabled or did you change to legacy boot. Is there anything in UEFI that mentions enabling USB?

 

Edit: Check this HP thread. There is a post linking a site for the USB3 drivers. It seems the ones on the HP site I linked to does not work.

 

Edit Edit: If the above link does not help then let intel check the computer using this utility.


Edited by JohnC_21, 08 June 2015 - 11:13 AM.


#11 Ramyras

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Posted 08 June 2015 - 11:15 AM

there is still an "!"on Unknown Device. I went into BIOS and it had an option to enable usb 3.0, so i did. if thats the case then why did the usb ports work on win 7 ultimate and dont work on a home premium version.  during install it didnt mention anyting about changin uefi or legacy settings



#12 JohnC_21

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Posted 08 June 2015 - 11:18 AM

See my edited post. There is a HP thread on the USB 3 problem. 

 

Edit: Not sure why  Ultimate worked unless somebody installed the correct USB 3 driver on it. I still don't understand why USB 2 is not working though as all version of Windows 7 have native USB 2 drivers.

 

In a command prompt type 

 

Diskpart

List Disk

 

Is there an asterisk under the GPT heading? 


Edited by JohnC_21, 08 June 2015 - 11:22 AM.


#13 Ramyras

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Posted 08 June 2015 - 05:17 PM

Ok Great! Got it to work. I found the solution in the HP thread you sent me a link to. Thank you!



#14 JohnC_21

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Posted 08 June 2015 - 05:54 PM

Your Welcome. Thanks for the update. Glad that HP link helped.






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