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Unable to make changes in Windows Defender - "The array bounds are invalid."


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#1 limechiang

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Posted 08 June 2015 - 08:54 AM

Hi,
 
Whenever I try to modify settings in Windows Defender (e.g. add files to be excluded), it always gives me an error saying "The array bounds are invalid.". I was told that my computer might be infected but it does not appear to be the case, after my FRST and Addition logs were reviewed by an admin.
 
Please advise.

Edited by hamluis, 09 June 2015 - 09:40 AM.
Moved from Win 8 to AV/AM Software - Hamluis.


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#2 zcomputerwiz

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Posted 08 June 2015 - 01:42 PM

Follow the instructions on these pages to run SFC and DISM:
 
 
 
Attach C:\Windows\Logs\CBS\CBS.log and C:\Windows\Logs\DISM\DISM.log with your reply.

Have you tried turning it off and on again?


#3 limechiang

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Posted 08 June 2015 - 02:24 PM

Attached is the CBS log. 

Attached Files

  • Attached File  CBS.log   6.01MB   3 downloads


#4 limechiang

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Posted 08 June 2015 - 02:28 PM

The DISM log is 20mb. I am unable to upload as the max single file size is 3.4mb.



#5 zcomputerwiz

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Posted 08 June 2015 - 03:21 PM

Did you junction, link, or otherwise redirect any directories to another drive?


Have you tried turning it off and on again?


#6 limechiang

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Posted 09 June 2015 - 01:08 AM

Yes I did. My main drive is a 128gb SSD. I might have redirected some directories to my E Drive.



#7 hamluis

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Posted 09 June 2015 - 09:42 AM

FWIW:  https://msdn.microsoft.com/en-us/library/ms838505.aspx , topic moved to AV/AM Software forum.

 

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#8 dc3

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Posted 09 June 2015 - 09:57 AM

You have the KB3022345 update which is creating problems for a lot of people.

 

Click on the link below and follow the instructions there.  You will need to set your browser to download to your desktop in order to use these instructions.

 

http://thetechcookbook.com/windows-8-update-kb3022345-causing-corrupt-files/


Edited by dc3, 09 June 2015 - 02:59 PM.

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#9 quietman7

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Posted 09 June 2015 - 01:56 PM

The error "The array bounds are invalid" is not specific to Windows Defender. It is also a common Windows Update Error
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#10 zcomputerwiz

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Posted 09 June 2015 - 02:55 PM

I might be wrong, but I think I've seen this before when Windows Defender's folder is linked to another location - in that case I think it was done by malware (zaccess?).

Is it possible for you to move the program files and other directories back to your SSD or has it grown too large?


Have you tried turning it off and on again?


#11 quietman7

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Posted 09 June 2015 - 03:29 PM


limechiang advised in the first post the computer was already checked for malware (by our MRT) and it was found clean so we can eliminate that as a cause.
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#12 zcomputerwiz

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Posted 09 June 2015 - 09:10 PM

I might be wrong, but I think I've seen this before when Windows Defender's folder is linked to another location - in that case I think it was done by malware (zaccess?).

Is it possible for you to move the program files and other directories back to your SSD or has it grown too large?

 

limechiang advised in the first post the computer was already checked for malware (by our MRT) and it was found clean so we can eliminate that as a cause.

 

I realize that. I was suggesting that the problem with Windows Defender may be caused by the user linking or moving the program files directory to another drive, not malware :)


Have you tried turning it off and on again?


#13 quietman7

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Posted 09 June 2015 - 09:32 PM

I realize that. I was suggesting that the problem with Windows Defender may be caused by the user linking or moving the program files directory to another drive, not malware :)

I understood the linking or moving part but it was not clear from your comments if you realized the computer was malware free.
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#14 limechiang

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Posted 10 June 2015 - 04:08 AM

I just checked and I realised that Windows Defender is present in both my C Drive and my E Drive. Do I have to delete anything?



#15 limechiang

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Posted 10 June 2015 - 04:10 AM

You have the KB3022345 update which is creating problems for a lot of people.

 

Click on the link below and follow the instructions there.  You will need to set your browser to download to your desktop in order to use these instructions.

 

http://thetechcookbook.com/windows-8-update-kb3022345-causing-corrupt-files/

 

I followed the instructions but the SFC scan still shows that corrupted files were found.






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