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MS Updater Virus (Google Chrome Extension)


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#1 Knight_Rider

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Posted 08 June 2015 - 02:34 AM

This extension is messing with my browzer from a week , "Unable to connect to proxy server" ( I can't open any website )

This extension is installed by enterprise policy and (This extension is managed and cannot be removed or disabled)

I've already tried the follow programs

Adwcleaner

Malwarebytes anti-Malware

JRT

 

I've also tried resetting , reinstalling the google chrome ( It came back when i opened my email id - maybe because the extensions were saved in my account )


Edited by Knight_Rider, 08 June 2015 - 02:43 AM.


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#2 noknojon

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Posted 08 June 2015 - 03:31 AM

Hello and welcome.

Your problem may need the browsers reset. Please read these, and note that Internet Explorer 11 should be on your computer.

 

Reset Chrome browser settings - Chrome Help - Google Help
How to reset Internet Explorer browser settings - Microsoft Support
Refresh Firefox - reset add-ons and settings | Firefox Help
And be sure that all Microsoft Updates are installed...

 

Regards -



#3 Knight_Rider

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Posted 08 June 2015 - 04:25 AM

Hello and welcome.

Your problem may need the browsers reset. Please read these, and note that Internet Explorer 11 should be on your computer.

 

Reset Chrome browser settings - Chrome Help - Google Help
How to reset Internet Explorer browser settings - Microsoft Support
Refresh Firefox - reset add-ons and settings | Firefox Help
And be sure that all Microsoft Updates are installed...

 

Regards -

 

I've already tried that , The problem is in chrome only , Firefox and explorer are working properly


Edited by Knight_Rider, 08 June 2015 - 04:25 AM.


#4 noknojon

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Posted 08 June 2015 - 04:32 AM

What Antivirus program do you use, these are only Antimalware or similar programs ...........

 

Adwcleaner

Malwarebytes anti-Malware

JRT



#5 Knight_Rider

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Posted 08 June 2015 - 04:50 AM

I used of all them

This is the thing i wanna get rid of

 

A9GuMgK.png



#6 noknojon

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Posted 08 June 2015 - 04:54 AM

Free Malware Removal Tool | Anti-Malware Scan

Malicious Software Removal Tool
The Microsoft Malicious Software Removal Tool is an anti-malware utility that checks computers running Windows 10 Technical Preview, Windows 8 and Windows 8.1, Windows 7, Windows Vista, Windows XP

Always a tool to try -

Have you checked that all Updates are installed correctly ??

 

Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Full Directions Here (only Copy / Paste the link)



#7 Knight_Rider

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Posted 08 June 2015 - 05:05 AM

I'm scanning the system No virus found

 

Speccy

http://speccy.piriform.com/results/oHFExG6IO6erpNJloidocHY

 

_________

 

I managed to remove the google extension using regedit , But its still appearning in the chrome extensions althought the sites are working fine now


Edited by Knight_Rider, 08 June 2015 - 05:34 AM.


#8 noknojon

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Posted 08 June 2015 - 05:49 AM

What is Microsoft Update Catalog?
It's a service from Microsoft that provides a listing of updates that can be distributed over a corporate network. You can use it as a one-stop location for finding Microsoft software updates, drivers, and hotfixes.

First logical question, is have you attempted to untick the item in your picture. (Yes I have you fool, I attempted that first - is your reply) :devil:



#9 noknojon

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Posted 08 June 2015 - 06:20 AM


Web Browsing/Email and Other Internet Applications or Windows 8 areas are the best for this as I can see no infections anywhere.

 

There are settings I do not use on mine for Sleep or Hibernation. Mine is On or Off so that I know what it is doing....

 

You can continue on to Malware Removal and Log Section Preparation Guide, (starting at item 6) but I think you will not gain a great deal from there.

 

Try the 2 areas listed above first, and reset your computer. An infection would show up in more than one small part of one browser only -

 

Thank You -



#10 Knight_Rider

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Posted 08 June 2015 - 06:47 AM

What is Microsoft Update Catalog?
It's a service from Microsoft that provides a listing of updates that can be distributed over a corporate network. You can use it as a one-stop location for finding Microsoft software updates, drivers, and hotfixes.

First logical question, is have you attempted to untick the item in your picture. (Yes I have you fool, I attempted that first - is your reply) :devil:

ofc man , I tried it , thats why i put effect on "installed by enterprise policy" , its unremovable , Lets close this thread as i've removed the virus but somehow that "extension" still appears there   . Thanks for the help



#11 noknojon

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Posted 08 June 2015 - 08:06 AM

The topic will always stay open as it may help someone else, unless you post to Malware Removal and Log Section Preparation Guide,

 

Then send a link back here and we will lock it

 

Good Luck -






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