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Laptop as slow as molasses - not caused by a virus


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40 replies to this topic

#1 tyl604

tyl604

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Posted 06 June 2015 - 09:43 PM

I recently installed another 2G of ram so I have 4G.  But the laptop is running so slowly that I am wondering what is going on.  After extensive help and tests via the "Could I have a Virus" section, no virus was found.  So Broni suggested that I post a new thread in the Windows forum.  Does anyone have an idea what could be causing my laptop to run so slowly?    

 

Appreciate your help.

 

Emachines laptop E627

4G Ram

160 G Hard drive with 53 G free

AMD Athlon 64 TF20 cpu

Running Windows XP


Edited by hamluis, 09 June 2015 - 11:02 AM.
Moved from XP to Win 7 - Hamluis.


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#2 Aura

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Posted 06 June 2015 - 09:51 PM

Hi tyl604 :)

I can try to take a look if you don't mind. Follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 tyl604

tyl604
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Posted 07 June 2015 - 08:41 AM

Thanks for the help.  Here is the info you requested:

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Bleepingcomputer (administrator) on 07-06-2015 at 09:36:41
Running from "C:\Users\Bleepingcomputer\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: eMachines E627 Manufacturer: eMachines
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/04/2015 10:54:47 PM) (Source: Microsoft-Windows-RestartManager) (User: tyl604-PC)
Description: Application or service 'Sophos Virus Removal Tool' could not be restarted.
 
Error: (06/04/2015 10:53:24 PM) (Source: Microsoft-Windows-RestartManager) (User: tyl604-PC)
Description: Application or service 'Sophos Virus Removal Tool' could not be shut down.
 
Error: (06/01/2015 08:59:44 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).
 
Error: (05/30/2015 01:01:11 AM) (Source: WinVNC4) (User: )
Description: VNCServerWin32: gethostbyname: The requested name is valid, but no data of the requested type was found. (11004)
 
Error: (05/24/2015 07:52:00 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).
 
Error: (05/24/2015 07:50:34 PM) (Source: Windows Backup) (User: )
Description: Backup did not complete successfully because a shadow copy could not be created. Free up disk space on the drive that you are backing up by deleting unnecessary files and then try again.
 
Error: (05/13/2015 10:01:51 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (05/13/2015 10:01:50 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (05/10/2015 01:03:11 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).
 
Error: (05/08/2015 04:46:56 PM) (Source: WinVNC4) (User: )
Description: VNCServerWin32: gethostbyname: The requested name is valid, but no data of the requested type was found. (11004)
 
 
System errors:
=============
Error: (06/07/2015 09:28:58 AM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (06/06/2015 10:00:30 PM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (06/06/2015 09:30:17 PM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (06/06/2015 08:46:28 PM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (06/06/2015 08:36:05 PM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (06/06/2015 07:32:07 PM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (06/06/2015 07:31:43 PM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (06/06/2015 07:31:42 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AMD External Events Utility service.
 
Error: (06/06/2015 05:50:02 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: 
%%1058
 
Error: (06/06/2015 05:50:02 PM) (Source: DCOM) (User: )
Description: 1068upnphost{204810B9-73B2-11D4-BF42-00B0D0118B56}
 
 
Microsoft Office Sessions:
=========================
Error: (04/17/2011 08:45:20 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: 1Microsoft Office Excel12.0.6550.500412.0.6425.100012600
 
Error: (04/16/2011 11:32:08 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: 1Microsoft Office Excel12.0.6550.500412.0.6425.100041350
 
Error: (12/10/2010 10:55:22 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: 0Microsoft Office Word12.0.6545.500012.0.6425.10001010
 
Error: (11/18/2010 00:22:24 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: 1Microsoft Office Excel12.0.6545.500012.0.6425.1000830
 
Error: (09/14/2010 06:43:19 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: 0Microsoft Office Word12.0.6541.500012.0.6425.100011360
 
 
=========================== Installed Programs ============================
 
3D Christmas Cottage (HKLM-x32\...\{500D56BA-0E9C-4A98-B4B5-51837CD78E15}) (Version: 1.0.2 - W3i, LLC)
3D Snowy Cottage (HKLM-x32\...\{AB89101E-DA74-4A74-96CC-3D9198B20DC8}) (Version: 1.0.2 - W3i, LLC)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
AnyPic Image Resizer 1.0.1 (HKLM-x32\...\{97A730EA-218E-4C1C-8D62-18001C410DB4}_is1) (Version:  - PearlMountain Soft)
ArcSoft PhotoImpression 6 (HKLM-x32\...\{063E409E-3D7C-4A4A-95AB-2F124B9224B3}) (Version:  - ArcSoft)
Astro Gemini Screensaver Manager 1.2 (HKLM-x32\...\Astro Gemini Screensaver Manager_is1) (Version:  - )
Astroburn Lite (HKLM-x32\...\Astroburn Lite) (Version: 1.2.0.0087 - Disk Software Ltd)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.10 - Atheros Communications Inc.)
ATI Catalyst Install Manager (HKLM\...\{ACCA82EB-7088-919E-5E1C-100A24F11CCF}) (Version: 3.0.732.0 - ATI Technologies, Inc.)
Broadcom Driver Installation Program (HKLM-x32\...\{153F839F-0A63-41D8-890F-7324C0E13743}) (Version: 5.60.18.9 - Broadcom)
Bulk Rename Utility 2.7.1.2 (HKLM\...\Bulk Rename Utility_is1) (Version:  - TGRMN Software)
Bullzip PDF Printer 7.1.0.1195 (HKLM\...\Bullzip PDF Printer_is1) (Version:  - Bullzip)
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version:  - )
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version:  - )
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version:  - )
Canon MP Navigator EX 5.1 (HKLM-x32\...\MP Navigator EX 5.1) (Version:  - )
Canon MP470 series (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP470_series) (Version:  - )
Canon MX430 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX430_series) (Version:  - )
Canon MX430 series On-screen Manual (HKLM-x32\...\Canon MX430 series On-screen Manual) (Version:  - )
Canon MX430 series User Registration (HKLM-x32\...\Canon MX430 series User Registration) (Version:  - )
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon Solution Menu EX (HKLM-x32\...\CanonSolutionMenuEX) (Version:  - )
Canon Speed Dial Utility (HKLM-x32\...\Speed Dial Utility) (Version:  - )
Canon Utilities Solution Menu (HKLM-x32\...\CanonSolutionMenu) (Version:  - )
ccc-core-static (HKLM-x32\...\{23E9588B-05ED-BC2F-EB69-101A96511EF1}) (Version: 2009.0729.2227.38498 - ATI) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 3.02 - Piriform)
Christmas Eve 3D Screensaver 1.0 (HKLM-x32\...\Christmas Eve 3D Screensaver_is1) (Version:  - )
Christmas Eve Crisis v1.06 (HKLM-x32\...\Christmas Eve Crisis_is1) (Version:  - InterAction studios)
Cisco Connect (HKLM-x32\...\Cisco Connect) (Version: 1.3.11083.1 - Cisco Consumer Products LLC)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DAO 3.5 (HKLM-x32\...\DAO 3.5) (Version:  - )
Defraggler (HKLM\...\Defraggler) (Version: 2.14 - Piriform)
Dropbox (HKCU\...\Dropbox) (Version: 2.10.28 - Dropbox, Inc.)
eMachines Power Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 4.05.3004 - Acer Incorporated)
eMachines Recovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3006 - Acer Incorporated)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Fast Duplicate File Finder 3.0.0.1 (HKLM-x32\...\{AFECFED6-0A43-488F-8511-1DC6B52F31C3}_is1) (Version: 3.0.0.1 - MindGems, Inc.)
Folder Size 3.4.0.0 (HKLM-x32\...\{2DFA85ED-588F-4CE3-A175-29E52C3804A8}_is1) (Version: 3.4.0.0 - MindGems, Inc.)
Free Fireplace 3D Screensaver (HKLM-x32\...\Free Fireplace 3D Screensaver_is1) (Version:  - )
Free Picture Resize Starter 4.5 (HKLM-x32\...\Picture Resize_is1) (Version: 5.5.18 - Bidgood Svcs)
Futuremark SystemInfo (HKLM-x32\...\{BEE64C14-BEF1-4610-8A68-A16EAA47B882}) (Version: 4.15.0 - Futuremark Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.81 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.153 - Google Inc.) Hidden
Google+ Auto Backup (HKLM-x32\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
GPL Ghostscript Lite 8.70 (HKLM-x32\...\GPL Ghostscript Lite_is1) (Version:  - )
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3003 - Acer Incorporated)
InCD (ahead software) (HKLM-x32\...\InCD!UninstallKey) (Version:  - )
InstallIQ Updater (HKLM-x32\...\{5EFA68C8-CFFD-407F-8B17-7D7C61D2F93A}) (Version: 1.1.2.0 - W3i, LLC)
InstallShield Tuner 6.0.1 For Adobe Acrobat (HKLM-x32\...\{E32FC3D8-D106-425E-9F9E-8BE6E2E79AC9}) (Version: 6.0.1 - Adobe)
Java 7 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217045FF}) (Version: 7.0.450 - Oracle)
Java 8 Update 45 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418045F0}) (Version: 8.0.450 - Oracle Corporation)
Java™ 6 Update 24 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216015FF}) (Version: 6.0.240 - Sun Microsystems, Inc.)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Launch Manager (HKLM-x32\...\LManager) (Version: 3.0.02 - eMachines)
Light Image Resizer 4.3.3.0 (HKLM-x32\...\{EBE030DD-D404-4D92-85E9-8C3624820808}_is1) (Version: 4.3.3.0 - ObviousIdea)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office 2000 Professional (HKLM-x32\...\{00010409-78E1-11D2-B60F-006097C998E7}) (Version: 9.00.2720 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{67E03279-F703-408F-B4BF-46B5FC8D70CD}) (Version: 9.7.0621 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MyDriveConnect 3.3.0.1812 (HKLM-x32\...\MyDriveConnect) (Version: 3.3.0.1812 - TomTom)
Nitro PDF Reader (HKLM\...\{31D83475-EC8C-4838-B82D-00679229556D}) (Version: 1.1.2.1 - Nitro PDF Software)
Norton Security Suite (HKLM-x32\...\N360) (Version: 21.7.0.11 - Symantec Corporation)
NTI Backup Now 5 (HKLM-x32\...\InstallShield_{12EFA1A4-AC3B-443C-8143-237EDE760403}) (Version: 5.1.2.627 - NewTech Infosystems)
NTI Backup Now Standard (HKLM-x32\...\{12EFA1A4-AC3B-443C-8143-237EDE760403}) (Version: 5.1.2.627 - NewTech Infosystems) Hidden
NTI Media Maker 8 (HKLM-x32\...\{2413930C-8309-47A6-BC61-5EF27A4222BC}) (Version: 8.0.12.6623 - NewTech Infosystems) Hidden
NTI Media Maker 8 (HKLM-x32\...\InstallShield_{2413930C-8309-47A6-BC61-5EF27A4222BC}) (Version: 8.0.12.6623 - NewTech Infosystems)
Nuance PDF Reader (HKLM-x32\...\{B480904D-F73F-4673-B034-8A5F492C9184}) (Version: 6.00.0041 - Nuance Communications, Inc.)
PDF Form Filler 2 (HKLM-x32\...\{DF02A1B9-B4FB-4873-98A4-0793AF76557F}) (Version: 2.0.480 - Blueberry Consultants)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Quicken Basic 99 (HKLM-x32\...\Quicken Basic 99) (Version:  - )
QuickTime (HKLM-x32\...\{AF0CE7C0-A3E4-4D73-988B-B29187EC6E9A}) (Version: 7.73.80.64 - Apple Inc.)
Rapport (HKLM-x32\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1412.173 - Trusteer) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM-x32\...\RealPlayer 15.0) (Version:  - RealNetworks)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5904 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30102 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Revo Uninstaller 1.94 (HKLM-x32\...\Revo Uninstaller) (Version: 1.94 - VS Revo Group)
ScanSoft OmniPage SE 4 (HKLM-x32\...\{DEE88727-779B-47A9-ACEF-F87CA5F92A65}) (Version: 15.2.0020 - Nuance Communications, Inc.)
Security Task Manager 2.0d (HKLM-x32\...\Security Task Manager) (Version: 2.0d - Neuber Software)
Shrink Pic (remove) (HKLM-x32\...\Shrink Pic) (Version:  - )
SlimCleaner (HKLM-x32\...\{6B8D6199-EE44-4FD7-813A-6D8C62C9B384}) (Version: 4.0.30878 - SlimWare Utilities, Inc.)
Sophos Virus Removal Tool (HKLM-x32\...\{B829E117-D072-41EA-9606-9826A38D34C1}) (Version: 2.5.4 - Sophos Limited)
Speccy (HKLM\...\Speccy) (Version: 1.24 - Piriform)
SumatraPDF (HKLM-x32\...\SumatraPDF) (Version: 2.2.1 - Krzysztof Kowalczyk)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 13.2.2.0 - Synaptics Incorporated)
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.25942 - TeamViewer)
TreeSize Free V2.7 (HKLM-x32\...\TreeSize Free_is1) (Version: 2.7 - JAM Software)
Trusteer Endpoint Protection (HKLM-x32\...\Rapport_msi) (Version: 3.5.1412.173 - Trusteer)
Tweaking.com - Simple System Tweaker (HKLM-x32\...\Tweaking.com - Simple System Tweaker) (Version: 2.0.0 - Tweaking.com)
Tweaking.com - Windows Repair (All in One) (HKLM-x32\...\Tweaking.com - Windows Repair (All in One)) (Version: 2.8.3 - Tweaking.com)
Verizon Mobile Broadband Drivers (HKLM-x32\...\{171B6E08-E57A-4FC4-8A43-79FDA555E647}) (Version: 3.22.017.001.14 - Novatel Wireless)
Verizon Wireless USB551L Firmware Updates (HKLM-x32\...\{BBB95D0D-D40F-4F46-808D-4D295BBB9490}) (Version: 1.0.5 - Smith Micro Software, Inc.)
Verizon Wireless USB760 Firmware Updates (HKLM-x32\...\{629CCE02-041D-4577-892C-577861181771}) (Version: 1.0.0 - Smith Micro Software, Inc.)
Visual C++ 8.0 Runtime Setup Package (x64) (HKLM-x32\...\{2FDBBCEA-62DB-45F4-B6E5-0E1FB2A1F29D}) (Version: 9.0.0.623 - AVG Technologies CZ, s.r.o.)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio C++ 10.0 Runtime (HKLM-x32\...\{4412F224-3849-4461-A3E9-DEEF8D252790}) (Version: 10.0.0 - TomTom International B.V.)
VNC Free Edition 4.1.3 (HKLM-x32\...\RealVNC_is1) (Version: 4.1.3 - RealVNC Ltd.)
VZAccess Manager (HKLM-x32\...\{A19BD7EF-9D03-48B2-B912-7112893CAAB3}) (Version: 7.7.7.0 - Smith Micro Software Inc.)
Welcome Center (HKLM-x32\...\eMachines Welcome Center) (Version: 1.00.3009 - Acer Incorporated)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 38%
Total physical RAM: 3836.05 MB
Available physical RAM: 2349.19 MB
Total Pagefile: 7670.29 MB
Available Pagefile: 5888.19 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.45 MB
 
========================= Partitions: =====================================
 
1 Drive c: (eMachines) (Fixed) (Total:136.95 GB) (Free:52.95 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\TYL604-PC
 
Administrator            Bleepingcomputer         Guest                    
tyl604                   
 
 
**** End of log ****


#4 tyl604

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Posted 08 June 2015 - 08:10 PM

Aura - just realized that I am running Windows 7, not WinXP.  Sorry for the confusion.



#5 Aura

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Posted 08 June 2015 - 08:17 PM

Np problem tyl :) Uninstall the following programs please:
  • Acrobat.com;
  • InstallQ Updater;
  • InstallShield Tuner 6.0.1 for Adobe Acrobat;
  • Java 7 Update 45;
  • Java 6 Update 24;
  • SlimCleaner - Use CCleaner instead;
Let me know if you have any issue to uninstall a program.

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#6 tyl604

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Posted 09 June 2015 - 08:29 AM

I uninstalled everything except Slimcleaner.  Could not find Slimcleaner.



#7 Aura

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Posted 09 June 2015 - 08:36 AM

Follow the instructions below then.

EndqYRa.pngRegistry - Export Uninstall Keys
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the following commands, one after the other. You'll know when you're ready to input the next command when a new line with a blinking cursor will appear under the precedent one:
    Note: You can copy and paste these commands instead of typing them. To copy a command inside the command prompt, move your mouse over the blinking cursor, right-click and select Paste. You must have copied the command prior to that (via Ctrl + C or left-click and Copy).
    • reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall /s > "%userprofile%\Desktop\hklm_uninstall32.txt"
  • Once you're done running the command, one file will have appeared on your desktop:
    • hklm_uninstall32.txt
  • Create a new folder on your Desktop and move the file inside it. Once done, archive (.zip) the folder (right-click on it, select Send to... and select Compressed archive (.zip));
  • Go on ge.tt, upload the archive (.zip) there and give me the download URL in your next reply;

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#8 tyl604

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Posted 09 June 2015 - 02:27 PM

All done.  Only difference is I did not have compressed archive so I used compressed folder.

 

http://ge.tt/7WzVG1I2/v/0

 

Thanks for the help.



#9 Aura

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Posted 09 June 2015 - 02:32 PM

Weird I cannot see it. Let's try the other one. Same thing as above, except now enter this command instead:
  • reg query HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall /s > "%userprofile%\Desktop\hklm_uninstall64.txt"


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#10 Queen-Evie

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Posted 09 June 2015 - 02:59 PM

Questions for you:

 

1) Did the slowness start before or after you installed another 2G of ram?

 

2) Can you be more detailed about what is slow?

 

3) How long have you been using Norton Security Suite? If for awhile, did you notice if there was impact on your system after you installed Norton?

 

I might have other questions later after those 3 are answered.



#11 tyl604

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Posted 09 June 2015 - 05:03 PM

It would barely work on AOL and HuffPost would just about not load it was so slow.  I added 2G of Ram and that helped a pretty good bit.  But it is still slow to open websites.  Not so much opening Word or Excel; they seem to work OK.

 

It is often slow opening websites from the internet.  I see 100% CPU usage a lot in the tray while it is thinking about opening up a website.  It seems to run at 100% CPU quite a bit.  So I just sit and wait for it to finish and the open.  I see a lot of CPU taken for Rapport.exe and TaskManager much of the time.

 

I have always had Norton Security Suite as provided by Comcast/Xfinity. 



#12 Queen-Evie

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Posted 09 June 2015 - 05:13 PM

Unless you say otherwise, I am going to assume that in the past Norton and your computer played nice and your system did not slow down after you installed it.

The idea I had was to see if Norton was the cause. But if there have been no issues when using Norton that can be put on the back burner.

#13 Aura

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Posted 09 June 2015 - 05:18 PM

So basically, your browsing speed is slow, is that right? Can you run a test on SpeedTest.net and post the results here?

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#14 tyl604

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Posted 09 June 2015 - 08:56 PM

Not sure that I did this right.

 

4421346801.png    



#15 Aura

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Posted 09 June 2015 - 08:58 PM

You did it right don't worry :) Alright, so your connection speeds are good. Can you follow the instructions I posted there please?

http://www.bleepingcomputer.com/forums/t/578663/laptop-as-slow-as-molasses-not-caused-by-a-virus/#entry3730225

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