She runs AOL and has never had a problem with it on the computer they have now. When she tries to connect to AOL, which has worked since they got it almost a year ago, she gets an error message saying that the Communication Port is invalid or busy. So from they i went to the support center on the computer and followed some directions. It told me to go to the Device Manager, click modem, then properties. It says that the device is working properly. I click diagnostics and then Query Modem and i get an error that says that the port the moden is attached to cannot open.
That is about as far as i got before i realized i was in over my head. Lol. Hopefully someone can figure this out! if you need a hijackthis log or anything else let me know and i'll work on it! Thanks!
Edited by jo3l, 07 July 2006 - 12:57 AM.