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Dell XPS 420 - Freezes on Boot


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#1 chris92live

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Posted 06 June 2015 - 09:12 AM

Hi All,

 

I have a problem with my Dell XPS 420, basically I can't get past the bios/boot screen.

 

I have removed HDD, RAM, CPU, Graphics Card and reseated them, still nothing.

 

I've tried booting from the dvd drive, I can get into 'Boot Device Menu' but upon selecting the dvd drive thats where it freezes.

 

I can get into the BIOS, I have reset the bios (removed the battery) and reset the settings. Still can't seem to get it to work.

 

There are the Dell Numbers 1, 2, 3 lit on the front panel.

 

Any advice would be appreciated! 

Thanks  :smash:



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#2 chris92live

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Posted 06 June 2015 - 09:13 AM

XPS 420 (Late 2007)

Service Tag: 8RSTN3J Express Service Code: 19095257647

 



#3 chris92live

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Posted 06 June 2015 - 09:36 AM

Attached is the Dell Lights meaning

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#4 JohnC_21

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Posted 06 June 2015 - 10:07 AM

Does the computer boot if you detach the SATA cable of the DVD drive? If not then remove all but one stick of ram. See if the computer boots. If not then relocated the RAM stick into a different slot until all slots are tried or the computer boots. Then switch RAM modules and do the same thing.

 

What disk were you trying to boot using the DVD drive?



#5 chris92live

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Posted 06 June 2015 - 10:24 AM

Hi John,

 

Thanks for the reply.

 

I've tried detaching the DVD Drive, and I get exactly the same, it doesn't even attempt to boot beyond the BIOS just freezes.

 

I've just tried what you said about the RAM - 

 

RAM 1 - Slot 1 - Fail

RAM 1 - Slot 2 - Fail

RAM 2 - Slot 1 - Fail

RAM 2 - Slot 2 - Fail

 

I was trying to boot windows installation, it's strange that by pressing F12 (boot menu) I see the boot menu (now without the dvd as I've disconnected it) but selecting anything on that boot menu it simply freezes there.

 

At the moment I have only the hdd sata slot enabled, and so without pressing F12 it hangs on the initial startup (Intel ® Matrix Storage Manager option ROM v7.6.1.1001 ICH9R

Copyright © 2003-07 Intel Corporation. All rights reserved.

 

__ < The cursor is flashing



#6 chris92live

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Posted 06 June 2015 - 10:26 AM

I have also tried slots 3 & 4, still the same outcome.



#7 JohnC_21

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Posted 06 June 2015 - 10:47 AM

When you cannot get past the boot screen, you cannot access Repair Options using F8 at boot, correct? Do you get a Diagnostic option when tapping F12 at boot?



#8 chris92live

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Posted 06 June 2015 - 10:50 AM

Hi John,

 

I can't access the F8 option, but there is the Diagnostics option on the F12 option, however selecting this also freezes the system. 



#9 JohnC_21

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Posted 06 June 2015 - 10:58 AM

Try the following. I am assuming you have another computer to work with. Download Puppy tahrpup 6 linux here. Use Rufus to create a bootable USB flash drive. You will need to backup any data on the USB flash drive first. Attach the flash drive to the computer and the use the Boot Menu to select the USB flash drive. Does Puppy boot?



#10 chris92live

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Posted 06 June 2015 - 11:21 AM

I've done that, got the USB option from the menu, and it freezes upon selecting USB Device



#11 JohnC_21

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Posted 06 June 2015 - 11:31 AM

I am pretty much out of ideas on this, sorry. I think this may be a MB problem but I can't say that for a fact. You may need to call Dell Customer Support on this.



#12 chris92live

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Posted 06 June 2015 - 11:35 AM

Ok, thanks for your help anyway! :)



#13 JohnC_21

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Posted 06 June 2015 - 11:37 AM

Your Welcome, If you ever find the solution please post an update. Thanks.



#14 synergy513

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Posted 08 June 2015 - 04:12 PM

this could very well be a power supply issue. upon boot, the psu is taxed heavily and will freeze up the entire PC if it isn't capable. the OEMs like DELL and HP etc. usually have minimal capability power supplies and over time gradually decrease potency until this kind of activity is apparent..


Moore's Law : 4d Graph in Progress





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