Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Adware cleaner crashes on first generic scan


  • Please log in to reply
8 replies to this topic

#1 jldkrocks

jldkrocks

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:08:05 PM

Posted 05 June 2015 - 04:53 PM

Everytime i click the scan button it crashes.

 

 

I have tried:

 

Turning off anti virus

Restarting

Running malwarebytes 

 

 

None of this has worked can someone help?



BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,091 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:05 PM

Posted 05 June 2015 - 05:01 PM

What operating system are you using?
Where did you download AdwCleaner?
What version of AdwCleaner are you using?

Is it on the Desktop and are you right-clicking and selecting Run As Administrator?
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 jldkrocks

jldkrocks
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:08:05 PM

Posted 05 June 2015 - 05:04 PM

What operating system are you using?
Where did you download AdwCleaner?
What version of AdwCleaner are you using?

Is it on the Desktop and are you right-clicking and selecting Run As Administrator?

Windows 7

Bleepingcomputer

4.206



#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,091 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:05 PM

Posted 05 June 2015 - 05:10 PM

Another staff member has reported this issue to the developer.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 1PW

1PW

  • Members
  • 316 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:North of the 38th parallel.
  • Local time:11:05 AM

Posted 05 June 2015 - 05:49 PM

For Xplode:

 

Event Log shows a 0xc0000005 error.

adwcleaner_4.206.exe - Downloaded from toolslib.net & verified (0/57) okay with VirusTotal.

Boot: Normal Mode.

User: Administrator & run from desktop.

System: W7Prox64SP1

Completes "Download in progress ..." after launch.

Left-clicked "Scan" during "Waiting for action." - "Loading database ..." - then fails within one second after entering "Generic search in progress ..." phase.

Event Log text and Report.wer captured and available.

 

FRST64:

 

Error: (06/05/2015 03:21:48 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: adwcleaner_4.206.exe, version: 4.2.0.6, time stamp: 0x556b7f98
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x076469ce
Faulting process id: 0xa90
Faulting application start time: 0xadwcleaner_4.206.exe0
Faulting application path: adwcleaner_4.206.exe1
Faulting module path: adwcleaner_4.206.exe2
Report Id: adwcleaner_4.206.exe3

 

v4.206 runs to completion on a semi-retired XPProx86SP3

 

HTH :(


Edited by 1PW, 06 June 2015 - 11:39 AM.

All viruses are malware but not all malware are viruses and if the malware doesn't self replicate it just isn't a virus.


#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,091 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:05 PM

Posted 06 June 2015 - 07:17 PM

This crash has been reported too.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#7 Xplode

Xplode

  • Security Colleague
  • 74 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:05 PM

Posted 08 June 2015 - 03:12 AM

Hello,

I'm aware of this problem and currently trying to solve it.

 

Regards,

Xplode.



#8 1PW

1PW

  • Members
  • 316 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:North of the 38th parallel.
  • Local time:11:05 AM

Posted 22 June 2015 - 03:54 PM

Hello All:
 
Yesterday's general release of AdwCleaner v4.207 may have resolved the repeatable 0xc0000005 error, as seen by some in v4.206.
 
The changelog isn't specific but may still be related to the following "[Generic] - Fixed typo" entry.
 

//////// v4.207 - 21/06/15 ////////

[Database] - Added local database v21-06-2015.1
[Generic] - Generic detections updated
[Generic] - Fixed typo

 
The v4.207 release may be downloaded from https://toolslib.net/downloads/viewdownload/1-adwcleaner/
 
Thank you.


All viruses are malware but not all malware are viruses and if the malware doesn't self replicate it just isn't a virus.


#9 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,091 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:05 PM

Posted 22 June 2015 - 04:21 PM

There were only a few reports of this crash so it really didn't affect a lot of users. When something like that occurs and gets fixed, it's not always noted in the changelog.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users