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Very slow no internet connection at all


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7 replies to this topic

#1 trinitydigital

trinitydigital

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Posted 05 June 2015 - 02:37 PM

This is a friends computer. HP Pavillion dv7. Windows 7 x64.

It has no internet connection, wireless or wired through ethernet.

wireless says it's connected but no internet connection. (white page)

It has Avast Premier and Malware Bytes as av software.

Attempted to navigate computer. So slow and re-accurring lockups.

Tried to run rkill then malware bytes. Still running very poorly, often locking up, no internet connection.

Tried to reset adapter, uninstalled re-installed, tried to reset winsock.

 Pretty sure my friend runs a lot of junk on this system.

I can follow directions quickly and to the letter to my esteemed person who chooses to guide me.

 Gracious thanks,

Christopher



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#2 carlosayon

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Posted 05 June 2015 - 02:58 PM

Hi! I'm sorry to hear about the issues you are having. 

 

- What do you see on the network icon in the taskbar, does it have a red X or an exclamation mark? or does it show connected?

- Do you have any other internet capable device in your network that has connection at the moment? Perhaps it could be a router/modem problem. 

- If you run CMD and type ping www.google.com what type of response do you get?

- It would be good if you could run this excellent tool and check all the boxes - http://www.bleepingcomputer.com/download/netadapter-repair-all-in-one/

- Mod Edit:  Removed suggestion to use RogueKiller...this tool is not used in this forum - Hamluis.

 

Regards.


Edited by hamluis, 05 June 2015 - 03:28 PM.


#3 trinitydigital

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Posted 05 June 2015 - 03:19 PM

Yellow exclamation point over icon. It does show connected says" limited connectivity" still a white page when surfing.

I have another wireless computer that connects fine to the network nearby.

Ping returns: Ping request could not find host www.google.com.

I'll try the netadapterrepair above

I will run roguekiller.

Still really slow and not very responsive.

Gracious thanks for your help



#4 Sintharius

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Posted 05 June 2015 - 03:24 PM

Hi there,

RogueKiller is not allowed in Am I Infected.

Since it appears you are having internet issues... Please run the following tools.

MiniToolbox by Farbar

Avast users please disable your antivirus before downloading!
Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

===

Farbar Service Scanner

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.
Regards,
Alex

#5 trinitydigital

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Posted 05 June 2015 - 04:24 PM

Alex, thanks for your help here are the logs:

********************************************************************

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Lisa (administrator) on 05-06-2015 at 16:20:25
Running from "C:\Users\Lisa\Desktop\6_5"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion dv7 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
::1             localhost
 
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
Atheros AR5009 802.11a/g/n WiFi Adapter = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 4 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Lisa-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wireless Network Connection 4:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
   Physical Address. . . . . . . . . : 76-1A-04-8D-8E-07
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Atheros AR5009 802.11a/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 70-1A-04-8D-8E-07
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::6063:de80:9430:d788%30(Preferred) 
   Autoconfiguration IPv4 Address. . : 169.254.215.136(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 275782148
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-3A-31-78-C8-0A-A9-44-FA-C8
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : C8-0A-A9-44-FA-C8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  8.8.8.8
 
Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  8.8.8.8
 
Ping request could not find host yahoo.com. Please check the name and try again.
 
Pinging 127.0.0.1 with 32 bytes of data:
General failure.
General failure.
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
===========================================================================
Interface List
 31...76 1a 04 8d 8e 07 ......Microsoft Virtual WiFi Miniport Adapter #2
 30...70 1a 04 8d 8e 07 ......Atheros AR5009 802.11a/g/n WiFi Adapter
 10...c8 0a a9 44 fa c8 ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      169.254.0.0      255.255.0.0         On-link   169.254.215.136    276
  169.254.215.136  255.255.255.255         On-link   169.254.215.136    276
  169.254.255.255  255.255.255.255         On-link   169.254.215.136    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link   169.254.215.136    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link   169.254.215.136    276
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 30    276 fe80::/64                On-link
 30    276 fe80::6063:de80:9430:d788/128
                                    On-link
  1    306 ff00::/8                 On-link
 30    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 09 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 09 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/05/2015 03:32:12 PM) (Source: Application Error) (User: )
Description: Faulting application name: tor.exe, version: 0.0.0.0, time stamp: 0x512e1a4a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x4d4
Faulting application start time: 0xtor.exe0
Faulting application path: tor.exe1
Faulting module path: tor.exe2
Report Id: tor.exe3
 
Error: (06/05/2015 02:49:57 PM) (Source: RasClient) (User: )
Description: CoId={3AE93058-7882-40BE-A1E5-118DD29A03B8}: The user Lisa-PC\Lisa dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.
 
Error: (06/05/2015 11:39:22 AM) (Source: Application Error) (User: )
Description: Faulting application name: tor.exe, version: 0.0.0.0, time stamp: 0x512e1a4a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0xabc
Faulting application start time: 0xtor.exe0
Faulting application path: tor.exe1
Faulting module path: tor.exe2
Report Id: tor.exe3
 
Error: (06/05/2015 10:50:39 AM) (Source: ESENT) (User: )
Description: taskhost (3532) WebCacheLocal: Unable to write a shadowed header for file C:\Users\Lisa\AppData\Local\Microsoft\Windows\WebCache\V01.chk. Error -1032.
 
Error: (06/05/2015 10:50:39 AM) (Source: ESENT) (User: )
Description: taskhost (3532) WebCacheLocal: An attempt to open the file "C:\Users\Lisa\AppData\Local\Microsoft\Windows\WebCache\V01.chk" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (06/05/2015 10:50:29 AM) (Source: ESENT) (User: )
Description: taskhost (3532) WebCacheLocal: Unable to write a shadowed header for file C:\Users\Lisa\AppData\Local\Microsoft\Windows\WebCache\V01.chk. Error -1032.
 
Error: (06/05/2015 10:50:29 AM) (Source: ESENT) (User: )
Description: taskhost (3532) WebCacheLocal: An attempt to open the file "C:\Users\Lisa\AppData\Local\Microsoft\Windows\WebCache\V01.chk" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (06/05/2015 10:50:19 AM) (Source: ESENT) (User: )
Description: taskhost (3532) WebCacheLocal: An attempt to open the file "C:\Users\Lisa\AppData\Local\Microsoft\Windows\WebCache\V01.chk" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (06/05/2015 10:49:50 AM) (Source: ESENT) (User: )
Description: taskhost (3532) WebCacheLocal: Database recovery/restore failed with unexpected error -1032.
 
Error: (06/05/2015 10:49:50 AM) (Source: ESENT) (User: )
Description: taskhost (3532) WebCacheLocal: Unable to write a shadowed header for file C:\Users\Lisa\AppData\Local\Microsoft\Windows\WebCache\V01.chk. Error -1032.
 
 
System errors:
=============
Error: (06/05/2015 04:02:53 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: 
%%0
 
Error: (06/05/2015 04:02:53 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: 
%%0
 
Error: (06/05/2015 04:02:53 PM) (Source: DCOM) (User: )
Description: 1068upnphost{204810B9-73B2-11D4-BF42-00B0D0118B56}
 
Error: (06/05/2015 04:02:53 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005
 
Error: (06/05/2015 04:00:19 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue[::]:80
 
Error: (06/05/2015 04:00:19 PM) (Source: Service Control Manager) (User: )
Description: The Tor Win32 Service service terminated with the following error: 
%%1064
 
Error: (06/05/2015 04:00:18 PM) (Source: Service Control Manager) (User: )
Description: The X5XSEx service failed to start due to the following error: 
%%3
 
Error: (06/05/2015 04:00:19 PM) (Source: W3SVC) (User: )
Description: The World Wide Web Publishing Service (WWW Service) did not register the URL prefix http://*:80/ for site 1. The site has been disabled. The data field contains the error number.
 
Error: (06/05/2015 04:00:02 PM) (Source: Service Control Manager) (User: )
Description: The IKE and AuthIP IPsec Keying Modules service terminated with the following error: 
%%13876
 
Error: (06/05/2015 03:59:52 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error: 
%%-2147024891
 
 
Microsoft Office Sessions:
=========================
Error: (10/14/2011 03:57:17 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 76461 seconds with 7980 seconds of active time.  This session ended with a crash.
 
Error: (10/04/2010 11:22:44 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6541.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 34529 seconds with 300 seconds of active time.  This session ended with a crash.
 
Error: (07/17/2010 10:36:38 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6535.5002, Microsoft Office Version: 12.0.6425.1000. This session lasted 170853 seconds with 60 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-12-27 11:46:34.122
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-27 11:46:33.561
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-27 11:46:33.015
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-27 11:46:32.469
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-25 13:23:00.725
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-25 13:23:00.163
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2010-08-20 20:13:52.018
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Spyware Doctor\smum64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2010-08-20 19:25:56.762
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Spyware Doctor\smum64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2010-08-20 19:09:09.510
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Spyware Doctor\smum64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2010-08-20 19:01:19.858
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Spyware Doctor\smum64.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
4500_G510nz_Help (HKLM-x32\...\{690879A5-18EF-447B-98D6-B699D51008AB}) (Version: 000.0.439.000 - Hewlett-Packard) Hidden
4500G510nz (HKLM-x32\...\{5B05FF91-F20C-4832-A8DE-E1912639C17C}) (Version: 000.0.439.000 - Hewlett-Packard) Hidden
4500G510nz_Software_Min (HKLM-x32\...\{3A4D5E2D-988D-4ee9-8E7F-3AC200A2B8F5}) (Version: 000.0.423.000 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (HKLM\...\{BC741628-0AFC-405C-8946-DD46D1005A0A}) (Version: 8.2.4 - Hewlett-Packard) Hidden
aaa (HKCU\...\aaa) (Version:  - bbb)
ABBYY FineReader 6.0 Sprint (HKLM-x32\...\{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}) (Version: 6.00.1990.41618 - ABBYY Software House)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.0.2.12610 - Adobe Systems Inc.)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Adobe Shockwave Player (HKLM-x32\...\{AD72CFB4-C2BF-424E-9DF0-C7BAD1F30A11}) (Version: 11.0 - Adobe Systems, Inc.)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.4.634 - Adobe Systems, Inc.)
AMD USB Filter Driver (HKLM-x32\...\{5271C0D4-24E4-4C3D-A782-C012033FD3CF}) (Version: 1.0.10.84 - Advanced Micro Devices, Inc.)
Apple Application Support (HKLM-x32\...\{A83279FD-CA4B-4206-9535-90974DE76654}) (Version: 2.1.5 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 9.0 - Atheros)
ATI Catalyst Install Manager (HKLM\...\{902004C7-2B12-4A4F-E1DB-E75C7B03EDD4}) (Version: 3.0.732.0 - ATI Technologies, Inc.)
Avast Premier (HKLM-x32\...\Avast) (Version: 10.2.2218 - AVAST Software)
BlueStarFX Meta Trader 4 (HKLM-x32\...\BlueStarFX Meta Trader 4) (Version: 4.00 - MetaQuotes Software Corp.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (HKLM-x32\...\{2EEA7AA4-C203-4b90-A34F-19FB7EF1C81C}) (Version: 130.0.331.000 - Hewlett-Packard) Hidden
ccc-core-static (HKLM-x32\...\{71B7E1DE-4913-5E2E-2B83-B90C3BB308BA}) (Version: 2009.0804.2223.38385 - ATI) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Citrix Online Launcher (HKLM-x32\...\{AC7E7905-8C59-4806-A96D-30936A2B1FC5}) (Version: 1.0.168 - Citrix)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Convert PDF to Word Desktop Software version 3.3.1 (HKLM-x32\...\{84A79DF3-D855-4671-B67A-E6B8846EC5A3}_is1) (Version: 3.3.1 - Convertpdftoword.net)
Corel Paint Shop Pro Photo X2 (HKLM-x32\...\{64E72FB1-2343-4977-B4A8-262CD53D0BD3}) (Version: 12.50.0001 - Corel Corporation)
Corel VideoStudio 12 (HKLM-x32\...\InstallShield_{F0FDF9C9-1DDC-401F-B638-36F1CAE8A875}) (Version: 12.0.0.0000 - Corel Corporation)
CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.2111 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell V505 (HKLM\...\Dell V505) (Version:  - Dell, Inc.)
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{21A2F5EE-1DC5-488A-BE7E-E526F8C61488}) (Version: 130.0.372.000 - Hewlett-Packard) Hidden
DIRECTV Player (HKLM-x32\...\{43D1B973-3D12-42ba-9E6E-56A8FEFF5250}) (Version: 8.0 - DIRECTV)
DocMgr (HKLM-x32\...\{92A51949-EE4C-466D-AAF0-99E74A49A63F}) (Version: 130.0.000.000 - Hewlett-Packard) Hidden
DocProc (HKLM-x32\...\{9B362566-EC1B-4700-BB9C-EC661BDE2175}) (Version: 13.0.0.0 - Hewlett-Packard) Hidden
Driver Support Active Optimization (HKLM-x32\...\{2E2B3F68-F359-49CB-B43D-F5D74D678DD2}) (Version: 1.0.4.7977 - PC Drivers HeadQuarters LP) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 3.4.6 - Dropbox, Inc.)
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 3.1.3224 - Hewlett-Packard) Hidden
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 3.1.3224 - Hewlett-Packard)
ENE CIR Receiver Driver (HKLM\...\FFE7D41DF3C645075BB149E21988B63996C34187) (Version: 2.7.4.0 - ENE)
Express Accounts (HKLM-x32\...\ExpressAccounts) (Version:  - NCH Software)
Express Invoice (HKLM-x32\...\ExpressInvoice) (Version:  - NCH Software)
Fax (HKLM-x32\...\{440B915A-0C85-45DB-92AE-75AE14704A64}) (Version: 130.0.418.000 - Hewlett-Packard) Hidden
ffdshow v1.2.4422 [2012-04-09] (HKLM-x32\...\ffdshow_is1) (Version: 1.2.4422.0 - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.89 - Google Inc.)
Google Drive (HKLM-x32\...\{E87022D3-C8C9-4C76-8E27-BC7F18F9B8FB}) (Version: 1.14.6059.644 - Google, Inc.)
Google Talk Plugin (HKLM-x32\...\{F8B67DF7-B543-3DE0-BCEF-F844F891FD48}) (Version: 5.1.7.17873 - Google)
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.22.5 - Google Inc.) Hidden
GoToAssist Corporate (HKLM-x32\...\GoToAssist) (Version: 9.0.0.607 - Citrix Online, a division of Citrix Systems, Inc.)
GoToMeeting 7.1.8.2553 (HKCU\...\GoToMeeting) (Version: 7.1.8.2553 - CitrixOnline)
GPBaseService2 (HKLM-x32\...\{63FF21C9-A810-464F-B60A-3111747B1A6D}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
Hewlett-Packard ACLM.NET v1.2.1.1 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.8.208 - SurfRight B.V.)
HP 3D DriveGuard (HKLM\...\{85A42FF0-F0D0-44A3-B226-C124D6E8B1D5}) (Version: 4.0.3.1 - Hewlett-Packard)
HP Document Manager 2.0 (HKLM\...\HP Document Manager) (Version: 2.0 - HP)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.0.71 - WildTangent)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP LaserJet 200 color M251 (HKLM-x32\...\{6682B5C4-530A-4FB8-ACAC-80DB5CCC68DD}) (Version: 5.0.12200.1036 - Hewlett-Packard)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 3.1.3402 - Hewlett-Packard)
HP MediaSmart Internet TV (HKLM-x32\...\InstallShield_{E553760D-D7F7-48BF-BD8B-C7E23BA04CB5}) (Version: 3.1.2125 - Hewlett-Packard)
HP MediaSmart Live TV (HKLM-x32\...\InstallShield_{67626E09-5366-4480-8F1E-93FADF50CA15}) (Version: 3.1.2206 - Hewlett-Packard)
HP MediaSmart Music/Photo/Video (HKLM-x32\...\InstallShield_{B2EE25B9-5B00-4ACF-94F0-92433C28C39E}) (Version: 3.1.3405 - Hewlett-Packard)
HP MediaSmart SlingPlayer (HKLM-x32\...\{1747DF05-6890-440B-B094-2146F5DC50E0}) (Version: 3.0.1.64 - Sling Media, Inc.)
HP MediaSmart SmartMenu (HKLM\...\{88E60521-1E4E-4785-B9F1-1798A4BD0C30}) (Version: 3.1.0.1 - Hewlett-Packard)
HP MediaSmart Software Notebook Demo (HKLM-x32\...\{82A213BD-B6AA-4281-A2D3-59D51893CC56}) (Version: 1.00.0000 - Hewlett-Packard)
HP MediaSmart Webcam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.1.2207 - Hewlett-Packard)
HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{3CD3B705-467B-408D-A09D-5BF61A59F088}) (Version: 1.0.1.0 - Hewlett-Packard)
HP Officejet 4500 G510n-z (HKLM\...\{7E0E61CC-1C99-429D-BEA7-C4DD5B898D2A}) (Version: 13.0 - HP)
HP Quick Launch Buttons (HKLM-x32\...\{34D2AB40-150D-475D-AE32-BD23FB5EE355}) (Version: 6.50.16.1 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{17B4760F-334B-475D-829F-1A3E94A6A4E6}) (Version: 1.2.3560.3170 - Hewlett-Packard)
HP Smart Web Printing (HKLM-x32\...\HP Smart Web Printing) (Version: 131.1.35898 - Hewlett-Packard)
HP Smart Web Printing 4.5 (HKLM\...\HP Smart Web Printing) (Version: 4.5 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Support Assistant (HKLM-x32\...\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}) (Version: 7.0.39.15 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{6F1C00D2-25C2-4CBA-8126-AE9A6E2E9CD5}) (Version: 5.003.003.001 - Hewlett-Packard)
HP User Guides 0153 (HKLM-x32\...\{2EBA8202-FBD5-4004-81EA-BDC38C054CE2}) (Version: 1.01.0000 - Hewlett-Packard)
HP Wireless Assistant (HKLM-x32\...\{4E432692-A736-4F77-AF77-F9078CF88D31}) (Version: 3.50.11.2 - Hewlett-Packard)
hpbDSService (HKLM-x32\...\{62022DCB-BA92-4EC2-AE03-9B946E4DBF12}) (Version: 002.002.07399 - Hewlett-Packard) Hidden
hpbM251DSService (HKLM-x32\...\{413E98C3-2CA1-4D04-AFC2-8D8D873A3178}) (Version: 001.001.05874 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{C43326F5-F135-4551-8270-7F7ABA0462E1}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6225.0 - IDT)
InstallVC90Support (HKLM-x32\...\{9E384B32-59C8-46EF-BEA6-4DC8F27CDB8E}) (Version: 1.01.0000 - Novatel Wireless) Hidden
Internet Download Manager² 1.0 (HKLM-x32\...\IDMSQ) (Version: 1.0 - OR Interactive Ltd)
Inventoria Stock Manager (HKLM-x32\...\Inventoria) (Version:  - NCH Software)
Java 7 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.250 - Oracle)
Java™ 6 Update 15 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416015FF}) (Version: 6.0.150 - Sun Microsystems, Inc.)
Java™ SE Development Kit 6 Update 15 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0160150}) (Version: 1.6.0.150 - Sun Microsystems, Inc.)
join.me (HKCU\...\JoinMe) (Version: 1.20.0.116 - LogMeIn, Inc.)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Kingsoft Office 2012 (8.1.0.2942) (HKLM-x32\...\Kingsoft Office) (Version: 8.1.0.2942 - Kingsoft Corp.)
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2111 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2111 - CyberLink Corp.)
LightScribe System Software (HKLM-x32\...\{CC8E94A2-55C7-4460-953C-2A790180578C}) (Version: 1.18.8.1 - LightScribe)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (HKLM-x32\...\{50816F92-1652-4A7C-B9BC-48F682742C4B}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Mobile Broadband Generic Drivers (HKLM-x32\...\{59A443A7-FFBF-41F1-B033-51D7B9A4AF5C}) (Version: 2.03.09.007.28 - Novatel Wireless) Hidden
Mobile Broadband Generic Drivers (HKLM-x32\...\Mobile Broadband Generic Drivers) (Version: 2.03.09.007.28 - Novatel Wireless)
MobiLink 3 (HKLM-x32\...\{8658F7BC-F76D-4B19-92F2-30C7FAF057A7}) (Version: 3.00.58.017 - Novatel Wireless Inc.) Hidden
MobiLink 3 (HKLM-x32\...\MobiLink 3) (Version: 3.00.58.017 - Novatel Wireless)
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 3.1.3310 - Hewlett-Packard) Hidden
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 3.1.3310 - Hewlett-Packard)
MovieTube version 1.1 (HKLM-x32\...\{B4120CCD-39D7-4948-9FE6-DC0EC81EC8A6}_is1) (Version: 1.1 - FireStudio)
MovieTube version 1.3 (HKLM-x32\...\{97D93D95-F392-451B-A322-972E837C2200}_is1) (Version: 1.3 - FireStudio, Inc.)
Mozilla Firefox 37.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 37.0.2 (x86 en-US)) (Version: 37.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 30.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network Leads  -  PMNotify (HKLM-x32\...\ST6UNST #1) (Version:  - )
Network64 (HKLM\...\{A4DDB2AB-ECCD-4C3A-8633-77D5A1A0E542}) (Version: 130.0.374.000 - Hewlett-Packard) Hidden
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
OneTab (HKLM-x32\...\OneTab) (Version:  - )
OpenOffice.org 3.1 (HKLM-x32\...\{E6B87DC4-2B3D-4483-ADFF-E483BF718991}) (Version: 3.1.9399 - OpenOffice.org)
PDF Creator (HKLM\...\PDF Creator) (Version:  - )
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3311 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3311 - CyberLink Corp.)
PowerDirector (HKLM-x32\...\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3311 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3311 - CyberLink Corp.)
QLBCASL (HKLM-x32\...\{F1D7AC58-554A-4A58-B784-B61558B1449A}) (Version: 6.40.17.2 - Hewlett-Packard) Hidden
QR_plugin_brander (HKLM-x32\...\{338E2993-2E8B-3561-0F91-81C85D3F33E2}) (Version: 1 - UNKNOWN) Hidden
QR_plugin_brander (HKLM-x32\...\QR-plugin-brander) (Version: v1 - UNKNOWN)
QuickTime (HKLM-x32\...\{F07B861C-72B9-40A4-8B1A-AAED4C06A7E8}) (Version: 7.1.3.100 - Apple Computer, Inc.)
Realtek 8136 8168 8169 Ethernet Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0007 - Realtek)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7100.30094 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.2202 - CyberLink Corp.) Hidden
Safari (HKLM-x32\...\{FA4C2D53-205F-4245-9717-F3761154824D}) (Version: 5.34.57.2 - Apple Inc.)
Scan (HKLM-x32\...\{0F367CA3-3B2F-43F9-A44A-25A8EE69E45D}) (Version: 13.0.0.0 - Hewlett-Packard) Hidden
Skype™ 7.4 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.4.102 - Skype Technologies S.A.)
Smart PDF Converter Pro 6.3.0.467 (HKLM\...\Smart PDF Converter Pro_is1) (Version: 6.3.0.467 - Smart Soft)
SolutionCenter (HKLM-x32\...\{4A70EF07-7F88-4434-BB61-D1DE8AE93DD4}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
Status (HKLM-x32\...\{AE8705FB-E13C-40A9-8A2D-68D6733FBFC2}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 14.0.0.3 - Synaptics Incorporated)
Tiny Media Player v1.0 (HKLM-x32\...\Tiny Media Player_is1) (Version: 1.0.0.0 - )
Toolbox (HKLM-x32\...\{6BBA26E9-AB03-4FE7-831A-3535584CA002}) (Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{DC0A5F99-FD66-433F-9D3A-05DCBA64BE42}) (Version: 130.0.376.000 - Hewlett-Packard) Hidden
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 4.5.3f3 - Unity Technologies ApS)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VideoStudio (HKLM-x32\...\{F0FDF9C9-1DDC-401F-B638-36F1CAE8A875}) (Version: 12.0.0.0000 - Corel Corporation) Hidden
Visual C++ 8.0 Runtime Setup Package (x64) (HKLM-x32\...\{2FDBBCEA-62DB-45F4-B6E5-0E1FB2A1F29D}) (Version: 9.0.0.623 - AVG Technologies CZ, s.r.o.)
Vivitar Experience Image Manager (HKLM-x32\...\Vivitar Experience Image Manager) (Version:  - )
WeatherBug (HKLM-x32\...\{8F018A9E-56DE-4A79-A5EF-25F413F1D538}) (Version: 7.0.0.3 - AWS Convergence Technologies)
WebEx (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
WebReg (HKLM-x32\...\{43CDF946-F5D9-4292-B006-BA0D92013021}) (Version: 130.0.132.017 - Hewlett-Packard) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Media Encoder 9 Series (HKLM-x32\...\Windows Media Encoder 9) (Version:  - )
Xvid 1.2.1 final uninstall (HKLM-x32\...\Xvid_is1) (Version: 1.2 - Xvid team (Koepi))
 
========================= Devices: ================================
 
Name: X5XSEx
Description: X5XSEx
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: X5XSEx
Device ID: ROOT\LEGACY_X5XSEX\0000
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 36%
Total physical RAM: 3836.2 MB
Available physical RAM: 2428.77 MB
Total Pagefile: 7670.57 MB
Available Pagefile: 6063.35 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.04 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:280.42 GB) (Free:159.72 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:17.37 GB) (Free:2.77 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32
5 Drive g: () (Removable) (Total:7.53 GB) (Free:5.36 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\LISA-PC
 
Administrator            Guest                    Lisa                     
McAfeeMVSUser            
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
16-05-2015 20:34:59 Scheduled Checkpoint
20-05-2015 15:30:16 avast! antivirus system restore point
20-05-2015 15:37:17 Device Driver Package Install: Avast Network Service
05-06-2015 16:17:25 Removed CLEAR Connection Manager.
05-06-2015 16:28:10 Removed Google Earth.
05-06-2015 16:30:46 Removed HP Advisor.
 
**** End of log ****
********************************************************************************************************************************
 
Farbar Service Scanner Version: 17-01-2015
Ran by Lisa (administrator) on 05-06-2015 at 16:16:18
Running from "C:\Users\Lisa\Desktop\6_5"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Destination is unreachable
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Disabled. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#6 Sintharius

Sintharius

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Posted 05 June 2015 - 04:49 PM

Hi there,

Can you try rebooting into Safe Mode with Networking and see if internet works?

#7 trinitydigital

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Posted 05 June 2015 - 04:59 PM

syas it's connected - same as before still no internet access (invalid ip) tried the netadapter repair, no good.



#8 trinitydigital

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Posted 05 June 2015 - 05:15 PM

no different






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