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Black screen white cursor (Help please)


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#1 GreekEnigma

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Posted 05 June 2015 - 02:21 PM

Hi first my brothers laptop had this issue, so took it to a friend who is going to try sort it

and now its happened to my old one i got from mums

 

Ok basically its something my brother is doing

he came in saying the laptop turns on then goes to a black screen with white cursor (windows 7)

i can not get past this at all & i have important vids,pics,docs etc on the laptop

unfortunatly im not very techy at the mo & didnt know how to backup the hard drive

 

i turn on laptop & keep pressing f1 and then it goes to some advance thing

ive tried the repair computer, says no probs found

ive tried system retore, says no restore points?

i have no clue whats happened

 

ps ctrl alt delete does nothing

i can only get to system restore and command promt etc if i keep clicking f1 to f12 then system repair

then access command promt etc from their

 

whys the no restore points????? i thought windows automatically does this?

 

please help as im so fed up as this has now happend to both laptops now

 

thankyou


Edited by GreekEnigma, 05 June 2015 - 02:24 PM.


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#2 usasma

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Posted 06 June 2015 - 04:26 AM

Black screen errors are very difficult to diagnose and fix.  Even more so since it won't get into Windows at any point.

What happens when you tap F8 during startup - can you get into Safe Mode?

If so, backup your stuff from there.

 

If not, you can slave your hard drive to another computer and copy the data over from there.

You can also backup from the command prompt if you're comfortable working at the command line

 

Windows doesn't automatically set restore points as they take up a fair amount of hard drive space.

You have to tell it to do it.

 

I'd suggest that you concentrate on backing up your data.

And once that is done, wipe the hard drive clean and start over with a fresh install of Windows.

 

Good luck!


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#3 akki5230

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Posted 08 June 2015 - 02:47 AM

Same thing is happening with me... I have installed windows 8.1 pro x86 just 10 days ago and it is now not booting and showing a blinking cursor on black screen just after the motherboard logo. I had nvidia graphics installed and I removed it and installed amd one and that's when this happened. I didn't uninstall the nvidia drivers and amd drivers were not installed. But I have done this before and it never happened like this. So I guess it's not the cause. I did startup repairs from windows 8.1 dvd but it didn't fix anything. 

So i'll need to format and install fresh copy again:(((

For backing the data you may also use small version of linux. I am using Slacko Puppy Linux Distribution which is just about 150 MB to download and create a bootable USB drive and you can use it live and also back up the data from your windows drive very easily.






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