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Trojan warning on Avira - now scans just hang


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#1 alanclo

alanclo

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Posted 05 June 2015 - 01:56 PM

Hi,

 

A couple fo days ago I got a trojan warning on Avira. I didn't take a note of it but since then Avira cannot complete a scan and hangs at about 42%. I'm pretty sure I know the folder it gets stuck at, and now my computer won't let me delete it (c:/ProgramData/PRICache).

 

I've uninstalled Avira, run the Avira registry cleaner tool and reinstalled but it still stalls.

 

I've run an avira scan in safe mode and completes without any problem and finds nothing. I've also ran a host of other programmes but none of them find anything. These include:

 

  • Kapersky virus removal tool
  • Malwarebytes anti rootkit
  • Malwarebytes anti malware
  • farbar recory scan tool
  • security check
  • adwcleaner
  • rkill
  • JRT
  • spybot search and destroy
  • roguekiller

I'm concerned that something has got onto my computer for Avira to flag a trojan and stopped it working properly and is now hiding away somewhere. I have no problem reformatting hdd and reinstalling windows but I'm not even sure if that will definitely get rid of it.

 

Thanks for any help

 

 

 



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#2 Sintharius

Sintharius

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Posted 05 June 2015 - 02:05 PM

Hi there,

Since you have ran FRST and RogueKiller, it is best that you post those logs to be reviewed by a member of the Malware Response Team.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Regards,
Alex




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