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Hourglass on cursor all the time (spinning "busy" circle really)


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6 replies to this topic

#1 Peaty

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Posted 05 June 2015 - 11:48 AM

I've recently purchased a new PC and have been setting it up t the way I like.  I have an issue that I've been trying to figure out and it's starting drive me a little crazy.  After the PC boots up, it takes a few minutes everything loads fine,  then something must be working in the background (possibly trying to load) because the "busy"  circle never goes away from my cursor.  I've tried to keep an eye on the system monitor to see what might be loading or trying to load.  I've also tried killing some items to see if the busy circle goes away and randomly stopping and starting services.  So far I haven't had any luck. Is there a better monitoring app or possibly place I can look to see what the culprit might be?  Near as I can tell it started after I cloned and swapped out the HD that came with the new PC for a SSD. It appeared to go smoothly.  The system seems to be functioning normally, it's not like whatever is trying to load is hindering the performance near as I can tell.  I'm open to suggestions.

 

System:

Windows 7 Pro SP1

Dell XPS 8700 Desktop - Intel Core i7-4770 Processor, 16GB DDR3 Memory Samsung 840 PRO SSD 

 

Thanks for looking

 

~peaty



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#2 hamluis

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Posted 05 June 2015 - 02:40 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Peaty

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Posted 07 June 2015 - 01:06 PM

Thank you Louis for the prompt reply, I appoligize for the late reply.  I was out of town. 

 

Some additional info I've discovered trying to sort this out.  I ran procmon while the circle was spinning and "msosync.exe" had many instances.  I tried to kill it with task manager but I was not able to.  It seems something is up with my reicent purchase and install of microsoft office 2013.  When I reinstall it the circle stops spinning, however when I reboot it comes back untill I reinstall again.  Requesed info is below.  This state is after I reistalled office and the disk is no longer spinning by the curser.  I will reboot and post the log again while the disk is spinning shortly.

 

peat

 

-------

 

http://speccy.piriform.com/results/oZd5cvaOCMGTIaOfch4E4SG

 

Mod Edit:  Deleted dupe MTB data - Hamluis.


Edited by hamluis, 07 June 2015 - 01:32 PM.


#4 Peaty

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Posted 07 June 2015 - 01:14 PM

I've rebooted and here is the log while the circles is still spinning:

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Peat's (administrator) on 07-06-2015 at 13:11:02
Running from "C:\Users\Peat's\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: XPS 8700 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/07/2015 01:09:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/07/2015 00:44:35 PM) (Source: Microsoft Office 15) (User: )
Description: Application: firstrun.exe; IdentityType: Unknown; HasToken: 1; AutoOrgId: 0; Roaming: 0; SessionLicensing: 0; LvuxSqm: 0; SppReady: 1; CurrentHr: 0x803d0013; CorrelationId: {7D5C4E02-14BD-451C-B455-434D0131F70D}; OlsErrorCode: 0x407; CurrentProductReleaseId: HomeStudentRetail; AllProductReleaseIds (from store): HomeStudentRetail

Error: (06/07/2015 00:44:35 PM) (Source: Microsoft Office 15) (User: )
Description: Office Subscription licensing exception: Error Code: 0x407; CorrelationId: {7D5C4E02-14BD-451C-B455-434D0131F70D}

Error: (06/07/2015 00:40:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: OfficeClickToRun.exe, version: 15.0.4717.1000, time stamp: 0x5523be5a
Faulting module name: AppVIsvSubsystemController.dll_unloaded, version: 0.0.0.0, time stamp: 0x54330531
Exception code: 0xc0000005
Fault offset: 0x000007fef72e7313
Faulting process id: 0xb6c
Faulting application start time: 0xOfficeClickToRun.exe0
Faulting application path: OfficeClickToRun.exe1
Faulting module path: OfficeClickToRun.exe2
Report Id: OfficeClickToRun.exe3

Error: (06/07/2015 00:21:03 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/07/2015 09:50:14 AM) (Source: Application Error) (User: )
Description: Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045
Faulting module name: FocalPointFilter.8bf, version: 2.0.9.2, time stamp: 0x4f73ca94
Exception code: 0xc0000005
Fault offset: 0x0000000000040910
Faulting process id: 0x%9
Faulting application start time: 0xPhotoshop.exe0
Faulting application path: Photoshop.exe1
Faulting module path: Photoshop.exe2
Report Id: Photoshop.exe3

Error: (06/06/2015 05:41:20 PM) (Source: Application Hang) (User: )
Description: The program Photoshop.exe version 13.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 318c
Start Time: 01d0a0a5f0f07eab
Termination Time: 68
Application Path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Report Id:

Error: (06/06/2015 05:12:50 PM) (Source: Application Hang) (User: )
Description: The program Photoshop.exe version 13.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 12e8
Start Time: 01d0a0a516e72ece
Termination Time: 60
Application Path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Report Id:

Error: (06/06/2015 05:06:35 PM) (Source: Application Hang) (User: )
Description: The program Photoshop.exe version 13.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1274
Start Time: 01d0a090018a08d6
Termination Time: 72
Application Path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Report Id:

Error: (06/05/2015 00:55:52 PM) (Source: Microsoft Office 15) (User: )
Description: Application: firstrun.exe; IdentityType: Unknown; HasToken: 1; AutoOrgId: 0; Roaming: 0; SessionLicensing: 0; LvuxSqm: 0; SppReady: 1; CurrentHr: 0x803d0013; CorrelationId: {2178255F-858C-4FFC-BA9A-F05F116D50BE}; OlsErrorCode: 0x407; CurrentProductReleaseId: HomeStudentRetail; AllProductReleaseIds (from store): HomeStudentRetail


System errors:
=============
Error: (06/07/2015 01:09:25 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFS

Error: (06/07/2015 00:21:02 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFS

Error: (06/05/2015 08:32:48 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFS

Error: (06/05/2015 05:57:27 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFS

Error: (06/04/2015 10:22:23 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFS

Error: (06/04/2015 10:16:41 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFS

Error: (06/04/2015 09:51:59 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFS

Error: (06/04/2015 09:50:49 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.

Error: (06/04/2015 09:50:49 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk5\DR5.

Error: (06/04/2015 09:50:49 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk4\DR4.



Microsoft Office Sessions:
=========================
Error: (06/07/2015 01:09:25 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/07/2015 00:44:35 PM) (Source: Microsoft Office 15)(User: )
Description: Application: firstrun.exe; IdentityType: Unknown; HasToken: 1; AutoOrgId: 0; Roaming: 0; SessionLicensing: 0; LvuxSqm: 0; SppReady: 1; CurrentHr: 0x803d0013; CorrelationId: {7D5C4E02-14BD-451C-B455-434D0131F70D}; OlsErrorCode: 0x407; CurrentProductReleaseId: HomeStudentRetail; AllProductReleaseIds (from store): HomeStudentRetail

Error: (06/07/2015 00:44:35 PM) (Source: Microsoft Office 15)(User: )
Description: Office Subscription licensing exception: Error Code: 0x407; CorrelationId: {7D5C4E02-14BD-451C-B455-434D0131F70D}

Error: (06/07/2015 00:40:00 PM) (Source: Application Error)(User: )
Description: OfficeClickToRun.exe15.0.4717.10005523be5aAppVIsvSubsystemController.dll_unloaded0.0.0.054330531c0000005000007fef72e7313b6c01d0a1464d12dab3C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exeAppVIsvSubsystemController.dll37fcc4c0-0d3c-11e5-8a79-9cad97982430

Error: (06/07/2015 00:21:03 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/07/2015 09:50:14 AM) (Source: Application Error)(User: )
Description: Photoshop.exe13.0.0.04f61c045FocalPointFilter.8bf2.0.9.24f73ca94c00000050000000000040910

Error: (06/06/2015 05:41:20 PM) (Source: Application Hang)(User: )
Description: Photoshop.exe13.0.0.0318c01d0a0a5f0f07eab68C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Error: (06/06/2015 05:12:50 PM) (Source: Application Hang)(User: )
Description: Photoshop.exe13.0.0.012e801d0a0a516e72ece60C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Error: (06/06/2015 05:06:35 PM) (Source: Application Hang)(User: )
Description: Photoshop.exe13.0.0.0127401d0a090018a08d672C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Error: (06/05/2015 00:55:52 PM) (Source: Microsoft Office 15)(User: )
Description: Application: firstrun.exe; IdentityType: Unknown; HasToken: 1; AutoOrgId: 0; Roaming: 0; SessionLicensing: 0; LvuxSqm: 0; SppReady: 1; CurrentHr: 0x803d0013; CorrelationId: {2178255F-858C-4FFC-BA9A-F05F116D50BE}; OlsErrorCode: 0x407; CurrentProductReleaseId: HomeStudentRetail; AllProductReleaseIds (from store): HomeStudentRetail


CodeIntegrity Errors:
===================================
  Date: 2015-05-31 13:41:15.352
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\WINDOWS\System32\MaxxVoiceAPO2064.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-05-31 03:18:40.200
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\WINDOWS\System32\MaxxVoiceAPO2064.dll because the set of per-page image hashes could not be found on the system.

  Date: 2015-05-31 03:01:47.099
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\WINDOWS\System32\MaxxVoiceAPO2064.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.3.40298 - BitTorrent Inc.)
Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)
Adobe Acrobat  9 Standard - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-BA7E-000000000004}{AC76BA86-1033-F400-BA7E-000000000004}) (Version: 9.0.0 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 17.0.0.172 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Photoshop CS6 (HKLM-x32\...\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}) (Version: 13.0 - Adobe Systems Incorporated)
Adobe Reader XI  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.00 - Adobe Systems Incorporated)
Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 3.9.5.820 - Amazon Services LLC)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Bluetooth Suite (64) (HKLM\...\{230D1595-57DA-4933-8C4E-375797EBB7E1}) (Version: 7.4.0.170 - Atheros)
Avast Internet Security (HKLM-x32\...\Avast) (Version: 10.2.2218 - AVAST Software)
Banctec Service Agreement (HKLM-x32\...\{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}) (Version: 2.0.0 - Dell Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BTGuard 2.6 (HKCU\...\BTGuard 2.6) (Version:  - )
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version: 1.5.2.3 - Canon Inc.)
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.5.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.1.10.15 - Canon Inc.)
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM-x32\...\CANONIJPLM100) (Version: 4.2.0 - Canon Inc.)
Canon MG7500 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG7500_series) (Version: 1.00 - Canon Inc.)
Canon MG7500 series On-screen Manual (HKLM-x32\...\Canon MG7500 series On-screen Manual) (Version: 7.7.0 - Canon Inc.)
Canon MG7500 series User Registration (HKLM-x32\...\Canon MG7500 series User Registration) (Version:  - ‭Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.2.1 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.5.0 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.06 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Complete Care Business Service Agreement (HKLM-x32\...\{0ECFCB07-9BFE-4970-ACA1-D568D982760B}) (Version: 2.0.0 - Dell Inc.)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
Dell Digital Delivery (HKLM-x32\...\{693A23FB-F28B-4F7A-A720-4C1263F97F43}) (Version: 3.1.1002.0 - Dell Products, LP)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Home Systems Service Agreement (HKLM-x32\...\{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}) (Version: 2.0.0 - Dell Inc.)
Dell Product Registration (HKLM-x32\...\{2A0F2CC5-3065-492C-8380-B03AA7106B1A}) (Version: 1.1.3 - Dell Inc.)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 9.0 - Dell Inc.)
DVDFab 6.1.2.0 (23/10/2009) (HKLM-x32\...\DVDFab 6_is1) (Version:  - Fengtao Software Inc.)
DVDFab 9.2.0.0 (18/05/2015) (HKLM-x32\...\DVDFab 9_is1) (Version:  - Fengtao Software Inc.)
DxO OpticsPro 10 (HKLM\...\{7A4FDA06-2063-468A-B0B6-FF93F17CDC85}) (Version: 10.4.0 - DxO Labs)
DxO ViewPoint (HKLM\...\{A0A7372A-C28E-48BE-B88C-3C3C3EEFC2EA}) (Version: 1.1.50.0 - DxO Labs)
FocalPoint 1.0 (HKLM-x32\...\{9EB46587-4354-411C-BBAC-A9BBB2131F3D}) (Version: 1.0 - onOne Software)
FocalPoint 2 (HKLM-x32\...\{E4A3CD44-ADB1-4EAD-8783-B70771EF4A02}) (Version: 2.0.9 - onOne Software)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.81 - Google Inc.)
Google Drive (HKLM-x32\...\{CBC9F5FD-5CFA-4A33-81CD-369EAB77E3A6}) (Version: 1.22.9403.0223 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
hueyPRO 1.5.1 (HKLM-x32\...\huey_is1) (Version:  - Pantone & X-Rite)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.7.0 - LIGHTNING UK!)
Intel® Chipset Device Software (HKLM-x32\...\{e48a2f61-851a-4155-82f9-af1b04db8c3b}) (Version: 10.0.13 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.0.1168 - Intel Corporation)
Intel® Update Manager (HKLM-x32\...\{12914061-EB9B-4AE7-AC7E-0B8A607C7DF4}) (Version: 2.3.1338 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.0.19 - Intel Corporation)
iolo technologies' System Mechanic (HKLM-x32\...\{55FD1D5A-7AEF-4DA3-8FAF-A71B2A52FFC7}_is1) (Version: 14.5.2 - iolo technologies, LLC)
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
LightScribe System Software (HKLM-x32\...\{E0E55FC1-C53D-4F8D-B14B-B59C312747C8}) (Version: 1.18.22.2 - LightScribe)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft .NET Framework 1.1 (HKLM-x32\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Home and Student 2013 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 15.0.4719.1002 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.5860.0512 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (HKLM\...\{4FFA2088-8317-3B14-93CD-4C699DB37843}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{3C3D696B-0DB7-3C6D-A356-3DB8CE541918}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Web Publishing Wizard 1.52 (HKLM-x32\...\WebPost) (Version:  - )
MozBackup 1.5.1 (HKLM-x32\...\MozBackup) (Version:  - Pavel Cvrcek)
Mozilla Firefox 38.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 38.0.5 (x86 en-US)) (Version: 38.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 38.0.1 - Mozilla)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
Nero 2014 (HKLM-x32\...\{B7D4C429-9CAB-4B97-A879-AFD1F922DD27}) (Version: 15.0.06800 - Nero AG)
Nero Info (HKLM-x32\...\{B791E0AB-87A9-41A4-8D98-D13C2E37D928}) (Version: 16.0.1006 - Nero AG)
Nero Prerequisite Installer 3.0 (HKLM-x32\...\{929FAC65-06DD-4577-882C-E8A558C47B75}) (Version: 15.0.00900 - Nero AG)
NVIDIA 3D Vision Driver 353.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 353.06 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.4.5.28 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.4.5.28 - NVIDIA Corporation)
NVIDIA Graphics Driver 353.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 353.06 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.33.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.33.0 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4719.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4719.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4719.1002 - Microsoft Corporation) Hidden
Pandora (HKLM-x32\...\{CAC6BC93-D73B-327E-AB0C-791E74A24111}) (Version: 2.0.9 - PANDORA MEDIA, INC.) Hidden
Pandora (HKLM-x32\...\com.pandora.desktop.E7C14276FFE9EEF0BC7DCE654C467D9A299EFD21.1) (Version: 2.0.9 - PANDORA MEDIA, INC.)
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
PeerBlock 1.2 (r693) (HKLM\...\{015C5B35-B678-451C-9AEE-821E8D69621C}_is1) (Version: 1.2.0.693 - PeerBlock, LLC)
Perfect Photo Suite 5.5.1 (HKLM-x32\...\{59679381-3F22-4A40-A7AD-890242D74DF4}) (Version: 5.5.1 - onOne Software)
Perfect Photo Suite 8 (HKLM-x32\...\{54F3375C-5F19-4DE6-957B-EDE4EFEA5F23}) (Version: 8.1.0 - onOne Software)
Power Retouche Pro (HKLM-x32\...\Power Retouche Pro) (Version: 7.3 - PowerRetouche)
Premium Service Agreement (HKLM-x32\...\{C33AA6D6-F5EC-48F3-AFDC-8141345D473A}) (Version: 2.0.0 - Dell Inc.)
Prerequisite installer (HKLM-x32\...\{5909A89E-C97F-407C-AE2B-47BDED86BF5D}) (Version: 15.0.0010 - Nero AG) Hidden
QualxServ Service Agreement (HKLM-x32\...\{903679E8-44C8-4C07-9600-05C92654FC50}) (Version: 2.0.0 - Dell Inc.)
RAPID Mode (HKLM\...\{84EBEE85-44DC-4301-A5E0-ACDEDC0D345E}) (Version: 1.0.1.91 - Samsung Electronics Co., Ltd.) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6909 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.2.8400.30137 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.51 - Piriform)
Samsung Magician (HKLM-x32\...\{29AE3F9F-7158-4ca7-B1ED-28A73ECDB215}_is1) (Version: 4.6 - Samsung Electronics)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.2000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.4.5.28 - NVIDIA Corporation) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
SpywareBlaster 5.0 (HKLM-x32\...\SpywareBlaster_is1) (Version: 5.0.0 - BrightFort LLC)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1194 - SUPERAntiSpyware.com)
The Print Shop 22 (HKLM-x32\...\{E34351A4-4B10-4DFF-96BC-84C642D9C625}) (Version: 22.00.0000 - Broderbund Software)
TomTom HOME (HKLM-x32\...\{0E09BE17-EDEA-42CA-8974-42A587F51510}) (Version: 2.9.8 - TomTom)
TomTom HOME Visual Studio Merge Modules (HKLM-x32\...\{8F3C31C5-9C3A-4AA8-8EFA-71290A7AD533}) (Version: 1.0.2 - TomTom International B.V.)
True Image 2013 (HKLM-x32\...\{75BC2136-B6A1-4F3B-8A69-55E39C647B1F}) (Version: 16.0.6514 - Acronis) Hidden
True Image 2013 (HKLM-x32\...\{75BC2136-B6A1-4F3B-8A69-55E39C647B1F}Visible) (Version: 16.0.6514 - Acronis)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
VSO Blu-ray Converter Ultimate 3 (HKLM-x32\...\{{6328F313-C0ED-447F-8660-C43652128AF0}_is1) (Version: 3.6.0.9 - VSO Software)
VSO ConvertXToDVD (HKLM-x32\...\{CE1F93C0-4353-4C9D-84DA-AB4E7C63ED32}_is1) (Version: 5.3.0.9 - VSO Software)
WinZip 12.0 (HKLM-x32\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240B7}) (Version: 12.0.8252 - WinZip Computing, S.L. )

========================= Memory info: ===================================
Percentage of memory in use: 23%
Total physical RAM: 16335.21 MB
Available physical RAM: 12521.61 MB
Total Pagefile: 32668.62 MB
Available Pagefile: 28645.07 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.97 MB

========================= Partitions: =====================================
1 Drive c: (Peats PC) (Fixed) (Total:214.52 GB) (Free:118.42 GB) NTFS
4 Drive f: (even more storage) (Fixed) (Total:1863.01 GB) (Free:1351.44 GB) NTFS
5 Drive g: (ZippyDrive) (Fixed) (Total:115.2 GB) (Free:106.25 GB) NTFS
11 Drive n: (Iomega HDD) (Fixed) (Total:1863.01 GB) (Free:1176.39 GB) NTFS
12 Drive q: () (Network) (Total:4620.67 GB) (Free:757.61 GB)
13 Drive t: () (Network) (Total:13739.64 GB) (Free:4897.9 GB)
14 Drive u: () (Network) (Total:13739.64 GB) (Free:4897.9 GB)
15 Drive v: () (Network) (Total:13739.64 GB) (Free:4897.9 GB)
16 Drive w: () (Network) (Total:13739.64 GB) (Free:4897.9 GB)
17 Drive x: () (Network) (Total:13739.64 GB) (Free:4897.9 GB)

========================= Users: ========================================
User accounts for \\PEATS-PC

Administrator            ASPNET                   Guest                    
Peat's                   

**** End of log ****
 


Edited by hamluis, 07 June 2015 - 01:27 PM.


#5 hamluis

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Posted 07 June 2015 - 02:04 PM

iolo technologies' System Mechanic

 

Above program is totally unnecessary and may offer neglible seeming benefit...while creating problems that do not need exist.  I suggest you uninstall this.  BC does not support the use of "registry cleaners/optimizers".

 

Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

I also suggest that you disable the registry cleaning function within Ccleaner.  See Piriform Forum Topic .

 

After the above...I suggest that you run the chkdsk /r command, followed by running the sfc /scannow command.

 

Chkdsk – Guide for Windows XP, Vista, 7, 8, 8.1 - https://neosmart.net/wiki/chkdsk/#From_Command_Prompt-4

 

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

Then, let us know how the system runs.

 

Louis



#6 Peaty

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Posted 08 June 2015 - 12:33 PM

I managed to sort out the issue. It was the Microsoft Sync portion of Office 2013 that kept trying to load.  I had to get into the registry and disable it from there.  It's not a feature I care to use anyway. There does not seem to be an easy way to do it otherwise. I've rebooted several times and the issue has not resurfaced.

 

Again thanks for the prompt and helpful suggestions.   I come here frequently when I have problems and typically a search alone helps me out, I've only posted a few times.

 

I will work on removing and changing the settings suggested.

 

~peaty



#7 hamluis

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Posted 08 June 2015 - 02:49 PM

:thumbup2: , glad you resolved it.

 

Happy computing :).

 

Louis






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