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Weird Computer Problems


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#1 kepal5

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Posted 05 June 2015 - 05:58 AM

Hello everyone I don't know where to post and if I'm wrong I'm deeply sorry in advance. My laptop (Windows 8.1) today has started acting really weird. After using the laptop for a while the computer starts to lag so bad I can't open most things (can't alt control delete, click on restart nothing happens can right click the window button to see device manager etc however does nothing when clicked), however I can open folders and stuff still. After that if I manually reset (hold down power button) the screens hangs on black for a while before the log in screen. Is this a virus or is my harddrive getting old (it was a demo laptop) or something else? Please help me forum 


Edited by kepal5, 05 June 2015 - 05:59 AM.


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#2 usasma

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Posted 05 June 2015 - 07:36 AM

Let's start with these reports:

 

1)  Even though you're not having BSOD's, please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


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