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Dropped 1TB External Hard dive


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#1 n4t1v3b43r

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Posted 04 June 2015 - 05:57 PM

I have dropped my external hard drive which is a Western Digital 1tb external hard drive and when I tried to use it after it had started making a clicking sound. I look at different site which say to use a Y-splitter USB cable to give it more power but still nothing pops up on my laptop. It can recognize it under my drivers but nothing else. I was wondering what can be done with it and if it is possible to switch out the motherboard with a brand new one from the same make and model.  



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#2 Havachat

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Posted 04 June 2015 - 06:18 PM

Dont like your chances much ? on replacing the board and working , not if the heads are damaged or out of alignment.

Was the Data important ? and did you have it backed up ?

Best bet if you really need the Data and can afford it , is to send it to Data Recovery Centre to do it in a clean enviroment.

1/ Dont drop drives.

2/ Backups.

3/ Lesson Learnt.



#3 softeyes

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Posted 04 June 2015 - 06:32 PM

So sorry to read about your dropped drive!  

 

 

 

If You Hear Clicking, Do Nothing

If a hard drive is dropped and it isn’t working anymore, it is likely that the platters, arm or render head of the hard drive were damaged or misaligned from the impact. If the render head is trying to locate the data that it is searching for on the platters and it cannot find it, the arm will move back and forth across the platters several times. The head is attached to an arm that hits a stop every time it goes back and forth, which makes the clicking noise. At that point there is nothing that you can do yourself to recover the data, and you should get in touch with a data recovery specialist to come up with an appropriate solution for data recovery.

Please read this link: http://www.datarecoverygroup.com/articles/i-dropped-my-hard-drive-what-do-i-do

(I am not encouraging you to use, or promoting "Data Recovery Group"..they do however sum up your scenario well)

The motherboard will have nothing to do with your dropped external hard drive, there would be no need to replace it.

Here's a Bleeping Computer link regarding a similar incident (remember no two exact incidents are fixed alike): http://www.bleepingcomputer.com/forums/t/567673/external-hard-drive-dropped-stopped-working/

(Read the freezing option with caution!)

 

 



#4 Chris Cosgrove

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Posted 04 June 2015 - 06:33 PM

First of all - welcome to BC !

 

Havachat might have been more tactful, but in essence he is probably correct. Dropping hard drives is definitely not good for them. To an extent what you do depnds on how critical the data on this disc is.

 

If it is of critical importance then a specialist data recovery business is your best bet but will be expensive. If you decide to go this route do NOT power up the disc again, this risks doing even more damage to the platters.

 

If the disc only contained back-ups then the original data is still on your computer and your interest is to see if you can save the price of a new disc. In which case it is probably worth your while trying to run WD's diagnostic software which you can get here -

 

http://wdc.custhelp.com/app/answers/detail/a_id/940/session/L3RpbWUvMTQzMzQ1OTkzOS9zaWQvR0NRVnQ0b20%3D

 

I would have to say that a hard drive making 'clicking' noises is probably dead.

 

Chris Cosgrove


I am going to be away until about the 22nd October. Time on-line will be reduced and my internet access may be limited. PMs may not be replied to as quickly as normal !


#5 n4t1v3b43r

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Posted 04 June 2015 - 06:45 PM

Thanks guy gonna drop it off at a computer repair store and see what they can do  :bananas:



#6 JohnC_21

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Posted 04 June 2015 - 06:53 PM

Depending on how critical the drive is, the only way to recover data reliably is by taking it apart in a certified clean room. 

 

http://www.drivesaversdatarecovery.com/

 

http://www.drivesaversdatarecovery.com/company-info/virtual-tour/

 

If you hear clicking on the drive and it is not detected then the computer repair shop will most likely not be able to recover your data. 



#7 Havachat

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Posted 04 June 2015 - 07:30 PM

Just an added note , and thanks for the comments from others to this issue.

 

Albeit , i would not suggest this to the OP to do or try himself , but depending on skills ? cost factor ? and data lost.

I have in the past with some success retrieved about 80% of data ...But ! i do not recommend this on sensitive data or data you you cannot afford to lose.

 

This has mainly been photos , music , docs that customers could do without in the event of unretrievable or just a cost factor.

So if the drive was going to be turfed , binned anyway , i opened the drive and inspected what the causes could be.

Some were board replace and others were reset Arm , others would run 20 min and stop and i would have to start the recovery process once again , powerup and connect , time consuming as it is , some success on files was obtained on recovery.

 

This would only be a last resort to retrieve some data and save customers some time in regathering the lost data and sorting.

And yes i dont charge them anything for the retrieval , thats a challenge for myself.






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