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Windows updates failing


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#1 gjmum

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Posted 04 June 2015 - 01:37 PM

Hi there

 

Since we fixed a virus issue (with the help of Bleeping Computer) Windows updates have failed to install.  Could someone advise on how we could fix this?

 

Thanks.



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#2 dc3

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Posted 04 June 2015 - 02:04 PM

Welcome to Bleeping Computer.

 

You only have the one post here.  How did Bleeping Computer help you?

 

What programs were run?

 

Are you receiving an error message when a update fails?

 

If you are, please post the exact message.


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#3 gjmum

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Posted 05 June 2015 - 04:39 PM

I will have to try and dig out the notes regarding the previous issue.  It was logged with a different userid which I can't remember right now.  However I do remember that 4 or 5 different tools were used.

 

The update process is failing on all (at least I think all) operating systems updates.  Updates to internet explorer and other apps seem to work fine.  I have just tried to install outstanding updates (67 of them) and the system reported a failure code of 800F0902. Then after the requested restart it failed to configure the updates.






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