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Windows Defender error 577


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#1 Rile7

Rile7

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Posted 04 June 2015 - 09:57 AM

MiniToolBox by Farbar Version: 11-05-2015 01

Ran by Rlight (administrator) on 03-06-2015 at 16:22:03

Running from "C:\Users\Rlight\Downloads"

Microsoft Windows 8.1 (X64)

Model: HP 2000 Notebook PC Manufacturer: Hewlett-Packard

Boot Mode: Normal

***************************************************************************

========================= Event log errors: ===============================

Application errors:

==================

Error: (06/03/2015 00:40:36 AM) (Source: Customer Experience Improvement Program) (User: )

Description: 80070005

Error: (06/01/2015 11:14:18 PM) (Source: Customer Experience Improvement Program) (User: )

Description: 80070005

Error: (06/01/2015 11:00:02 AM) (Source: Microsoft-Windows-LocationProvider) (User: NT AUTHORITY)

Description: There was an error with the Windows Location Provider database

Error: (06/01/2015 10:00:05 AM) (Source: Application Error) (User: )

Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17416, time stamp: 0x5452eed9

Faulting module name: ntdll.dll, version: 6.3.9600.17736, time stamp: 0x550f42c2

Exception code: 0xc0000022

Fault offset: 0x0009d4f2

Faulting process id: 0x26d0

Faulting application start time: 0xIEXPLORE.EXE0

Faulting application path: IEXPLORE.EXE1

Faulting module path: IEXPLORE.EXE2

Report Id: IEXPLORE.EXE3

Faulting package full name: IEXPLORE.EXE4

Faulting package-relative application ID: IEXPLORE.EXE5

Error: (05/31/2015 02:26:35 PM) (Source: Application Error) (User: )

Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17416, time stamp: 0x5452eed9

Faulting module name: urlmon.dll, version: 11.0.9600.17801, time stamp: 0x5536657f

Exception code: 0xc0000005

Fault offset: 0x00011b4a

Faulting process id: 0x1268

Faulting application start time: 0xIEXPLORE.EXE0

Faulting application path: IEXPLORE.EXE1

Faulting module path: IEXPLORE.EXE2

Report Id: IEXPLORE.EXE3

Faulting package full name: IEXPLORE.EXE4

Faulting package-relative application ID: IEXPLORE.EXE5

Error: (05/29/2015 06:14:44 PM) (Source: Application Error) (User: )

Description: Faulting application name: rundll32.exe_winethc.dll, version: 6.3.9600.17415, time stamp: 0x54504eb8

Faulting module name: USER32.dll, version: 6.3.9600.17736, time stamp: 0x550f4336

Exception code: 0xc0000142

Fault offset: 0x00000000000ec180

Faulting process id: 0x3d44

Faulting application start time: 0xrundll32.exe_winethc.dll0

Faulting application path: rundll32.exe_winethc.dll1

Faulting module path: rundll32.exe_winethc.dll2

Report Id: rundll32.exe_winethc.dll3

Faulting package full name: rundll32.exe_winethc.dll4

Faulting package-relative application ID: rundll32.exe_winethc.dll5

Error: (05/29/2015 06:10:37 PM) (Source: Application Error) (User: )

Description: Faulting application name: rundll32.exe_winethc.dll, version: 6.3.9600.17415, time stamp: 0x54504eb8

Faulting module name: USER32.dll, version: 6.3.9600.17736, time stamp: 0x550f4336

Exception code: 0xc0000142

Fault offset: 0x00000000000ec180

Faulting process id: 0x38d0

Faulting application start time: 0xrundll32.exe_winethc.dll0

Faulting application path: rundll32.exe_winethc.dll1

Faulting module path: rundll32.exe_winethc.dll2

Report Id: rundll32.exe_winethc.dll3

Faulting package full name: rundll32.exe_winethc.dll4

Faulting package-relative application ID: rundll32.exe_winethc.dll5

Error: (05/29/2015 05:35:38 PM) (Source: Application Error) (User: )

Description: Faulting application name: rundll32.exe_winethc.dll, version: 6.3.9600.17415, time stamp: 0x54504eb8

Faulting module name: USER32.dll, version: 6.3.9600.17736, time stamp: 0x550f4336

Exception code: 0xc0000142

Fault offset: 0x00000000000ec180

Faulting process id: 0x32f4

Faulting application start time: 0xrundll32.exe_winethc.dll0

Faulting application path: rundll32.exe_winethc.dll1

Faulting module path: rundll32.exe_winethc.dll2

Report Id: rundll32.exe_winethc.dll3

Faulting package full name: rundll32.exe_winethc.dll4

Faulting package-relative application ID: rundll32.exe_winethc.dll5

Error: (05/29/2015 05:22:22 PM) (Source: Application Error) (User: )

Description: Faulting application name: rundll32.exe_winethc.dll, version: 6.3.9600.17415, time stamp: 0x54504eb8

Faulting module name: USER32.dll, version: 6.3.9600.17736, time stamp: 0x550f4336

Exception code: 0xc0000142

Fault offset: 0x00000000000ec180

Faulting process id: 0x4280

Faulting application start time: 0xrundll32.exe_winethc.dll0

Faulting application path: rundll32.exe_winethc.dll1

Faulting module path: rundll32.exe_winethc.dll2

Report Id: rundll32.exe_winethc.dll3

Faulting package full name: rundll32.exe_winethc.dll4

Faulting package-relative application ID: rundll32.exe_winethc.dll5

Error: (05/29/2015 05:21:15 PM) (Source: Application Error) (User: )

Description: Faulting application name: rundll32.exe_winethc.dll, version: 6.3.9600.17415, time stamp: 0x54504eb8

Faulting module name: USER32.dll, version: 6.3.9600.17736, time stamp: 0x550f4336

Exception code: 0xc0000142

Fault offset: 0x00000000000ec180

Faulting process id: 0x3fb0

Faulting application start time: 0xrundll32.exe_winethc.dll0

Faulting application path: rundll32.exe_winethc.dll1

Faulting module path: rundll32.exe_winethc.dll2

Report Id: rundll32.exe_winethc.dll3

Faulting package full name: rundll32.exe_winethc.dll4

Faulting package-relative application ID: rundll32.exe_winethc.dll5

 

System errors:

=============

Error: (06/03/2015 03:56:18 PM) (Source: Service Control Manager) (User: )

Description: The Windows Defender Service service failed to start due to the following error:

%%577

Error: (06/03/2015 03:53:46 PM) (Source: Service Control Manager) (User: )

Description: The Windows Defender Service service failed to start due to the following error:

%%577

Error: (06/03/2015 00:02:56 PM) (Source: Service Control Manager) (User: )

Description: The Windows Defender Service service failed to start due to the following error:

%%577

Error: (06/03/2015 11:40:37 AM) (Source: Service Control Manager) (User: )

Description: The Windows Defender Service service failed to start due to the following error:

%%577

Error: (06/02/2015 10:05:45 PM) (Source: EventLog) (User: )

Description: The previous system shutdown at 11:37:41 AM on 6/2/2015 was unexpected.

Error: (06/01/2015 10:44:16 AM) (Source: DCOM) (User: HAB)

Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}

Error: (06/01/2015 10:44:16 AM) (Source: DCOM) (User: HAB)

Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}

Error: (06/01/2015 10:44:16 AM) (Source: DCOM) (User: HAB)

Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}

Error: (06/01/2015 10:44:16 AM) (Source: DCOM) (User: HAB)

Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}

Error: (05/30/2015 11:00:31 PM) (Source: EventLog) (User: )

Description: The previous system shutdown at 9:17:37 PM on 5/30/2015 was unexpected.

 

Microsoft Office Sessions:

=========================

Error: (06/03/2015 00:40:36 AM) (Source: Customer Experience Improvement Program)(User: )

Description: 80070005

Error: (06/01/2015 11:14:18 PM) (Source: Customer Experience Improvement Program)(User: )

Description: 80070005

Error: (06/01/2015 11:00:02 AM) (Source: Microsoft-Windows-LocationProvider)(User: NT AUTHORITY)

Description: -2147024883

Error: (06/01/2015 10:00:05 AM) (Source: Application Error)(User: )

Description: IEXPLORE.EXE11.0.9600.174165452eed9ntdll.dll6.3.9600.17736550f42c2c00000220009d4f226d001d09c73427bcf49C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\WINDOWS\SYSTEM32\ntdll.dll8111c905-0866-11e5-bed3-9cb654478c48

Error: (05/31/2015 02:26:35 PM) (Source: Application Error)(User: )

Description: IEXPLORE.EXE11.0.9600.174165452eed9urlmon.dll11.0.9600.178015536657fc000000500011b4a126801d09bb7edba5348C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\WINDOWS\SYSTEM32\urlmon.dll9149c977-07c2-11e5-bed3-9cb654478c48

Error: (05/29/2015 06:14:44 PM) (Source: Application Error)(User: )

Description: rundll32.exe_winethc.dll6.3.9600.1741554504eb8USER32.dll6.3.9600.17736550f4336c000014200000000000ec1803d4401d09a5cddf25d0aC:\WINDOWS\System32\rundll32.exeUSER32.dll1baad4a8-0650-11e5-bed1-9cb654478c48

Error: (05/29/2015 06:10:37 PM) (Source: Application Error)(User: )

Description: rundll32.exe_winethc.dll6.3.9600.1741554504eb8USER32.dll6.3.9600.17736550f4336c000014200000000000ec18038d001d09a5c4ac283d9C:\WINDOWS\System32\rundll32.exeUSER32.dll887d5e6e-064f-11e5-bed1-9cb654478c48

Error: (05/29/2015 05:35:38 PM) (Source: Application Error)(User: )

Description: rundll32.exe_winethc.dll6.3.9600.1741554504eb8USER32.dll6.3.9600.17736550f4336c000014200000000000ec18032f401d09a57677e53acC:\WINDOWS\System32\rundll32.exeUSER32.dlla53468f2-064a-11e5-bed1-9cb654478c48

Error: (05/29/2015 05:22:22 PM) (Source: Application Error)(User: )

Description: rundll32.exe_winethc.dll6.3.9600.1741554504eb8USER32.dll6.3.9600.17736550f4336c000014200000000000ec180428001d09a558d09eeecC:\WINDOWS\System32\rundll32.exeUSER32.dllcac0042e-0648-11e5-bed1-9cb654478c48

Error: (05/29/2015 05:21:15 PM) (Source: Application Error)(User: )

Description: rundll32.exe_winethc.dll6.3.9600.1741554504eb8USER32.dll6.3.9600.17736550f4336c000014200000000000ec1803fb001d09a5564fcf8ddC:\WINDOWS\System32\rundll32.exeUSER32.dlla2c6216d-0648-11e5-bed1-9cb654478c48

 

CodeIntegrity Errors:

===================================

Date: 2015-06-03 15:56:18.690

Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2015-06-03 15:53:46.773

Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2015-06-03 12:02:56.445

Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2015-06-03 11:40:37.507

Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-12-10 12:36:43.592

Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2014-12-10 12:36:43.310

Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2014-12-10 12:36:42.904

Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2014-12-10 12:36:42.623

Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2014-12-07 12:13:40.522

Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2014-12-07 12:13:40.294

Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

=========================== Installed Programs ============================

4 Elements II (HKLM-x32\...\WTA-27e967c1-c17a-42d1-acdf-8ff33e009c4a) (Version: 2.2.0.98 - WildTangent) Hidden

7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)

Adobe Flash Player 13 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 13.0.0.206 - Adobe Systems Incorporated)

Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)

Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.6.156 - Adobe Systems, Inc.)

Airport Mania (HKLM-x32\...\WTA-c5bc94c2-4038-4e8e-b472-9900b2691a5a) (Version: 2.2.0.95 - WildTangent) Hidden

AMD Catalyst Install Manager (HKLM\...\{50D62A31-CC45-8FE6-409A-AE9E115B7694}) (Version: 8.0.911.0 - Advanced Micro Devices, Inc.)

AMD VISION Engine Control Center (HKLM-x32\...\WUCCCApp) (Version: 1.00.0000 - AMD)

Azteca (HKLM-x32\...\WTA-e072e949-034e-4917-ace2-bfa69ecf72ea) (Version: 2.2.0.97 - WildTangent) Hidden

Bejeweled 3 (HKLM-x32\...\WTA-e8d54356-7ffa-491d-87d6-b7a5809bf557) (Version: 2.2.0.98 - WildTangent) Hidden

Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)

Bounce Symphony (HKLM-x32\...\WTA-0860bd00-9090-4ca9-8f3c-e3f5e25605f8) (Version: 2.2.0.97 - WildTangent) Hidden

Build-a-lot (HKLM-x32\...\WTA-b120f080-6109-4b8e-82bb-77af99a342cc) (Version: 2.2.0.98 - WildTangent) Hidden

Cradle Of Egypt Collector's Edition (HKLM-x32\...\WTA-e77003df-6649-46fb-a40a-1583ccb25f74) (Version: 2.2.0.110 - WildTangent) Hidden

Cradle of Rome 2 (HKLM-x32\...\WTA-5ad22f61-9219-48c6-b3b7-9bd241bcf85d) (Version: 2.2.0.98 - WildTangent) Hidden

Curse at Twilight (HKLM-x32\...\WTA-29549684-ffb7-4444-b522-5e17aaf91002) (Version: 3.0.2.32 - WildTangent) Hidden

CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3.5901 - CyberLink Corp.)

CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.6.3728 - CyberLink Corp.)

CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.3.2527 - CyberLink Corp.)

CyberLink PowerDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.8.5108 - CyberLink Corp.)

CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.6.6119 - CyberLink Corp.)

D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden

Delicious: Emily's Childhood Memories Premium Edition (HKLM-x32\...\WTA-4aacbb17-a5d0-4036-9c76-f0e275afcd55) (Version: 3.0.2.32 - WildTangent) Hidden

Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)

EPSON XP-410 Series Printer Uninstall (HKLM\...\EPSON XP-410 Series) (Version: - SEIKO EPSON Corporation)

Farm Frenzy (HKLM-x32\...\WTA-62488693-f20d-4c86-82e4-bcfd58892a98) (Version: 2.2.0.98 - WildTangent) Hidden

Governor of Poker 2 Premium Edition (HKLM-x32\...\WTA-72e55ba2-9511-4a79-a055-68c38c637b62) (Version: 2.2.0.110 - WildTangent) Hidden

Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden

House of 1000 Doors: Family Secrets (HKLM-x32\...\WTA-ed215380-639b-4a14-85b3-1f3d0c4bac7f) (Version: 2.2.0.98 - WildTangent) Hidden

HP Documentation (HKLM-x32\...\{8C1ADF61-4F87-44BC-804C-C20FC70D98BB}) (Version: 1.4.0.0 - Hewlett-Packard)

HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)

HP MyRoom (HKLM-x32\...\{9C35EDE5-4B0F-45E7-A438-314BA889948E}) (Version: 9.0.0.0 - Hewlett-Packard Company)

HP Officejet 6600 Basic Device Software (HKLM\...\{B407F586-D027-45C3-9109-CC2943E839FA}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)

HP Officejet 6600 Help (HKLM-x32\...\{2FA81482-5570-4CF0-9A10-D61D2F164916}) (Version: 140.0.2.2 - Hewlett Packard)

HP Officejet 6600 Product Improvement Study (HKLM\...\{9DD732B9-9B16-4F28-8E21-4AB5E40AF7DE}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)

HP Quick Start (HKLM-x32\...\{574F0207-8E98-46CD-8F79-318348C98C46}) (Version: 1.0.4660.30220 - Hewlett-Packard)

HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.6317.4309 - Hewlett-Packard)

HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)

HP System Event Utility (HKLM-x32\...\{DEF23826-DB71-4654-BC00-D5D6C20802EA}) (Version: 1.1.4 - Hewlett-Packard Company)

HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)

HP Utility Center (HKLM\...\{73237EBB-B26F-4628-8754-4EFE563D72E9}) (Version: 2.1.5 - Hewlett-Packard Company)

HP Wireless Button Driver (HKLM-x32\...\{30B2D1D8-0A07-4B71-9553-0710C5D31E35}) (Version: 1.1.2.1 - Hewlett-Packard Company)

HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden

I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)

Jewel Match 3 (HKLM-x32\...\WTA-49e6aaee-78ce-4ee9-86b9-05e5e6583d7c) (Version: 2.2.0.98 - WildTangent) Hidden

Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden

Luxor Evolved (HKLM-x32\...\WTA-aeab7a4e-697e-4209-9d9f-9063975d20e5) (Version: 2.2.0.98 - WildTangent) Hidden

Mah Jong Medley (HKLM-x32\...\WTA-2f607179-137f-46d9-beac-da2f98c28f50) (Version: 2.2.0.95 - WildTangent) Hidden

Mahjongg Dimensions Deluxe: Tiles in Time (HKLM-x32\...\WTA-ba3091bf-7c0a-41e1-a60e-d06129fd0066) (Version: 2.2.0.98 - WildTangent) Hidden

Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)

Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)

Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden

Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden

Mystery P.I. - Curious Case of Counterfeit Cove (HKLM-x32\...\WTA-7fa74988-092b-4d06-9a5b-b65516992b54) (Version: 2.2.0.98 - WildTangent) Hidden

OEM Application Profile (HKLM-x32\...\{C89A97B6-F991-EBB5-77B7-927BCF420EBE}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)

ooVoo (HKLM-x32\...\{FAA7F8FF-3C05-4A61-8F14-D8A6E9ED6623}) (Version: 3.6.7001 - ooVoo LLC.)

Peggle Nights (HKLM-x32\...\WTA-74a25528-7d64-4b1c-8ab2-a63f66bc8c35) (Version: 2.2.0.98 - WildTangent) Hidden

Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-ccf6a809-852c-44e2-87e9-90fefc271d69) (Version: 2.2.0.98 - WildTangent) Hidden

Polar Bowler (HKLM-x32\...\WTA-f7ef67b5-dc36-470a-bd5a-b06d1330bbfa) (Version: 2.2.0.97 - WildTangent) Hidden

Qualcomm Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Qualcomm Atheros)

Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.29070 - Realtek Semiconductor Corp.)

Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.20.815.2013 - Realtek)

Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6849 - Realtek Semiconductor Corp.)

Roads of Rome 3 (HKLM-x32\...\WTA-f0d86c51-8711-4539-98f7-5bd68db9da5b) (Version: 2.2.0.98 - WildTangent) Hidden

Royal Envoy 2 Collector's Edition (HKLM-x32\...\WTA-4cc26c35-3d26-46ff-8cb7-d39aaec64ec7) (Version: 3.0.2.32 - WildTangent) Hidden

swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden

Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.13.1 - Synaptics Incorporated)

Tales of Lagoona (HKLM-x32\...\WTA-e34d9638-91de-4c2a-adb0-f8e8341dea0f) (Version: 2.2.0.110 - WildTangent) Hidden

Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version: - WildTangent) Hidden

Vacation Quest™ - Australia (HKLM-x32\...\WTA-71443c50-98ba-4a6d-8e6b-11825d277f8f) (Version: 3.0.2.32 - WildTangent) Hidden

WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)

WildTangent Games App (HP Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.10.5 - WildTangent) Hidden

Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)

Youda Jewel Shop (HKLM-x32\...\WTA-15b07750-e4cd-4ecf-b780-8c6f13e82d7e) (Version: 3.0.2.32 - WildTangent) Hidden

Zuma's Revenge (HKLM-x32\...\WTA-b22a9898-1254-4545-87d6-1bcc63158bb4) (Version: 2.2.0.98 - WildTangent) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 47%

Total physical RAM: 3546.26 MB

Available physical RAM: 1852.46 MB

Total Pagefile: 4186.26 MB

Available Pagefile: 2192.7 MB

Total Virtual: 4095.88 MB

Available Virtual: 3971.62 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:672.04 GB) (Free:629.78 GB) NTFS

2 Drive d: (RECOVERY) (Fixed) (Total:25.39 GB) (Free:2.57 GB) NTFS

3 Drive e: (HURT_1) (CDROM) (Total:2.8 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\HAB

Administrator Guest Rlight

========================= Minidump Files ==================================

No minidump file found

 

**** End of log ****



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#2 Rile7

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Posted 04 June 2015 - 10:01 AM

Again I am sorry for yesterdays post. I had used an older way of cutting and pasting it did not work. After reading how to do it with my laptop as you can see I was able to post the results from the minitoolbox. I hope that this will help in trying to solve this issue. Thank you for your help.



#3 dc3

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Posted 04 June 2015 - 10:43 AM

No need to apologize.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download BlueScreenView to your desktop and then install it.
 
If this computer is a 64-bit operating system you will need to download that version.  This is a zipfile and will need to have the file extracted.
 
If the version you download is a zipfile you will need to click on the zipfile on the desktop and extract the full file.  This will create a second file on the desktop, click on this to open it, then click on the application to run it.  This will initiate the scan.
 
When the scan is done you will see an image similar to the one below.  
 
bluescreenview2_zps56d29dda.png
 
Click on Edit and then Select all.
 
Click on File, then Save Selected Items, save the report as BSOD.txt, click on Save.
 
You need to open Notepad, to do this go to All Programs, Accessories and click on Notepad.
 
In Notepad click on Flie, then Open, this will open in Library, if it hasn't opened Documents do so.  If it has opened Documents you should see a file which is titled readme, click on this, copy and past it into your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Rile7

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Posted 28 June 2015 - 12:09 PM

http://speccy.piriform.com/results/fM7EEsfkDFVZvtKvrFPsovn I also did bluescreenview  but there was nothing in the file to save.



#5 dc3

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Posted 28 June 2015 - 12:36 PM

Do you have Windows Defender disabled?

 

Please download and run SeatTool for Windows.
 
When the website opens scroll down till you find the I Accept button and click on it.
 
If you scroll down below this button you will find instruction for installing this.
 
Once you install this program you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for hdds on your computer.  Please remove any external storage devices connected via USB port.
 
2.  Detected Drives will list the hdd/s found.  Place a check mark in the drive you want to run the scan on.
 
3.  You will see Basic Tests above Detected Drives, move the mouse pointer over this.
 
4.  A menu will open with options for different scans, please click on Long Generic Test
 
5.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.
 
6.  When the scan is complete you will see Test results, post the status.  If it is green it has passed the scan.
 
7.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.
 
Have you had any experience in editing the registry?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 Rile7

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Posted 13 July 2015 - 09:53 AM

I downloaded SeaTools for Windows and did the Long generic test and it passed. You asked if I have any experience in editing the registry and that would be a no. I still cannot get windows defender to work so where do I go from here?



#7 dc3

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Posted 13 July 2015 - 10:35 AM

Have you ever had any other antivirus installed on this computer?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Rile7

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Posted 13 July 2015 - 11:06 AM

Yes I had Norton but went to the website and had it removed.



#9 dc3

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Posted 13 July 2015 - 11:11 AM

Did you use the Norton Removal Tool?


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#10 Rile7

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Posted 13 July 2015 - 11:34 AM

Yes, and I just went into change pc settings and found in apps Norton and removed that. Then I went into windows defender again and I got this message. Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.



#11 dc3

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Posted 13 July 2015 - 11:57 AM

Press the Windows key startorb_zpsvudtmgfg.png
 and R key at the same time.
 
Type services in the Search programs and file box.
 
Services will appear above the search box, right click on this and select Run as administrator.
 
Scroll down to Windows Defender Service and right click on it, then select Properties.
 
Under Startup type set it to Automatic.
 
Under Service status click on Start.
 
Close Services and restart your computer.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Rile7

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Posted 13 July 2015 - 01:16 PM

I have tried to do what you had written, first I did the r and windows key and the run box came up so I typed in services and nothing happens, I right clicked on it and there is no run as administrator. Then I did it using the R and windows and it takes me into my apps, so I typed in services in the search bar but only get local services. I don't know what I am doing wrong. Could I type in my start bar windows defender and do it that way? Thank you for your help



#13 dc3

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Posted 13 July 2015 - 01:25 PM

Are you using the Classic shell?

 

If you are not click/tap on View Local Services.


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#14 Rile7

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Posted 13 July 2015 - 01:25 PM

Okay had to do it a different way, I had to go my administrator tools and I got in and did the rest and still giving me an 577 error code. Also when I was in the windows defender services I was unable to type in the start up box because it was not highlighted. So I went to the box that said start parameters and typed in Automatic then under service status I clicked on start. It tried to do it but still comes up with same error code.



#15 dc3

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Posted 14 July 2015 - 09:36 AM

Let's try this another way.

 

Press the Windows key and the X key together.

 

In the menu that opens click/tap on Search.

 

When Search opens type in Services, View local services will appear below the search box, click/tap on that.

 

This will open Services.  

 

Scroll down to Windows Defender Service and right click on it, then select Properties.
 
Under Startup type set it to Automatic.
 
Under Service status click on Start.
 
Close Services and restart your computer.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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