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Can anyone help with COM Surrogate error please?


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#1 neko3000

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Posted 04 June 2015 - 09:08 AM

Hi, I keep getting 'com surrogate stopped working' errors whenever win8 tries to generate avi thumbnails. The problem began after installing the lamemp3 codec required for the video editing software virtualdub via the setuplamemp3 installer. The fault is listed as a problem with Dllhost relating to Fault module Lameacm.acm. The codecs are community based (I don't think really active any more) so I'm trying to figure out if the problem is technical and resolvable or whether it is corrupted in some way. Uninstall of the codec isn't really an option as windows claims to uninstall it but doesn't. Is there a way to fix the 'Com Surrogate stopped working' error and make sure everything is all working fine? Any help would be greatly appreciated.

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#2 usasma

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Posted 05 June 2015 - 06:02 AM

How do you know that Windows doesn't uninstall it?

If it's corrupted, the easiest thing is to uninstall it and reinstall a freshly downloaded copy.

Have you tried disabling the codecs with Autoruns (free from here:  https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx ) and manually removing traces of it from your filesystem/registry?

As for the technical issues, I'd post in this forum from more expert advice:  http://www.bleepingcomputer.com/forums/f/65/audio-and-video/


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#3 neko3000

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Posted 07 June 2015 - 10:53 AM

Thank you for the reply. The reason I know windows doesn't uninstall it is because the application still uses the codec after using the uninstall option and after a reboot. I did think about removing from filesystem/registry but not totally sure what needs to be removed and still trying to see if the problem is fixable.

#4 usasma

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Posted 07 June 2015 - 04:18 PM

I would first try to install a fresh copy - and then try to uninstall the fresh copy and see if that removes it.

After that, I'd use Autoruns to disable Lameacm.acm

Beyond that, I'd post over in the Audio and Video forums for more expert assistance:  http://www.bleepingcomputer.com/forums/f/65/audio-and-video/


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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