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DRIVER_POWER_STATE_FAILURE (Win 10, NVIDIA)


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#1 zalcso

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Posted 03 June 2015 - 04:34 AM

I am getting BSOD in every ~10 minutes with every Winodws 10 drivers (352.84 WHQL and 352.63 beta (earlier or later Win8.1 drivers give Error code 43, which means Windows has stopped the device, because it has reported problems.)

My main question is, can I do something to fix it by myself, or I have to wait until it will be fixed in a future driver release. In normal case I would wait for an update, but at the moment, I don't see any similar bug report anywhere, so I am just a little bit scared there will be no solution if I am the only one who has this issue. (I checked Windows Feedback and GeForce forums too, nothing. Ofc. I reported the issue there too, but without any upvotes, I guess it is useless.)

 

· OS - Windows 10
· x64
· What was original installed OS on system? - FreeDos

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? full retail version
· Age of system (hardware) 1 year
· Age of OS installation - have you re-installed the OS? 5 days, yes

· CPU Intel i5-4200U
· Video Card GeForce GT 740M
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (skip if laptop)

· System Manufacturer ASUS
· Exact model number (if laptop, check label on bottom) X550LB

· Laptop or Desktop? Laptop

==================================================
Dump File : 060215-19000-01.dmp
Crash Time : 2015. 06. 02. 19:14:51
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : ffffe001`9e4d4410
Parameter 3 : ffffd001`6465b990
Parameter 4 : ffffe001`a4976680
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+1729a0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.10130.0 (fbl_impressive.150522-2224)
Processor : x64
Crash Address : ntoskrnl.exe+1729a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060215-19000-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 10130
Dump File Size : 1 018 704
Dump File Time : 2015. 06. 02. 19:15:44
==================================================

Attached Files



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#2 usasma

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Posted 03 June 2015 - 05:49 AM

I found lot's of problems in the perfmon report - so I ran it on my Win10 system and got the same results.

I suspect that perfmon /report hasn't been fully adapted to Win10

It's still looking for OS version that starts with 6.x

Please disregard that report.

 

BIOS/UEFI dates from 2014.  Please be sure that you have downloaded and installed the latest BIOS/UEFI for your system using the Windows installer.

As it appears that you are using legacy mode - should the system not boot after updating the BIOS/UEFI, try resetting the system to legacy mode (the BIOS/UEFI flash may revert to SecureBoot).

 

Unfortunately, it doesn't appear that Microsoft has uploaded the symbols for the latest builds - so we weren't able to fully analyze the dump files.

But, as there's evidence of the problem in the WER section of MSINFO32, we do have a direction to start looking in.

 

The error points at the video drivers for your system.

The first step would be to uninstall the video drivers, then reinstall a fresh copy from the PC manufacturer's website.

DO NOT accept the video drivers from Windows Update at this time (we may try them later) as they may disable your switchable graphics.

 

Also, monitor your system's temperatures with this free tool:  http://www.cpuid.com/softwares/hwmonitor.html
Let us know the results after then next BSOD (if they continue).

You may also want to try Driver Verifier if the BSOD's continue.  Here's the method that I suggest using:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Tue Jun  2 17:42:26.376 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\060215-28515-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 8 Kernel Version 10130 MP (4 procs) Free x64
Built by: [B]1013[/B]0.0.amd64fre.fbl_impressive.150522-2224
System Uptime:[B]0 days 2:06:55.164[/B]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by :[B]ntoskrnl.exe ( nt+1729a0 )[/B]
BugCheck [B]9F, {3, ffffe001538a5060, ffffd000f06aa990, ffffe00153cdf010}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe001538a5060, Physical Device Object of the stack
Arg3: ffffd000f06aa990, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00153cdf010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]WRONG_SYMBOLS[/B]
CPUID:        "Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: [B]2295[/B]
 
Processor may be overclocked!
Expected Frequency:   1600
Actual Frequency:     2295
Overclock Ratio:      [color=red]1.43438[/color]
 
  BIOS Version                  X550LB.403
  BIOS Release Date             06/26/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  X550LB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun  2 13:14:51.867 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\060215-19000-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 8 Kernel Version 10130 MP (4 procs) Free x64
Built by: [B]1013[/B]0.0.amd64fre.fbl_impressive.150522-2224
System Uptime:[B]0 days 2:52:39.656[/B]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by :[B]ntoskrnl.exe ( nt+1729a0 )[/B]
BugCheck [B]9F, {3, ffffe0019e4d4410, ffffd0016465b990, ffffe001a4976680}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0019e4d4410, Physical Device Object of the stack
Arg3: ffffd0016465b990, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe001a4976680, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]WRONG_SYMBOLS[/B]
CPUID:        "Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: [B]2295[/B]
 
Processor may be overclocked!
Expected Frequency:   1600
Actual Frequency:     2295
Overclock Ratio:      [color=red]1.43438[/color]
 
  BIOS Version                  X550LB.403
  BIOS Release Date             06/26/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  X550LB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun  2 10:21:47.808 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\060215-20218-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 8 Kernel Version 10130 MP (4 procs) Free x64
Built by: [B]1013[/B]0.0.amd64fre.fbl_impressive.150522-2224
System Uptime:[B]0 days 3:11:43.597[/B]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by :[B]ntoskrnl.exe ( nt+1729a0 )[/B]
BugCheck [B]9F, {3, ffffe000d8aae060, fffff803081e7990, ffffe000d80a7010}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000d8aae060, Physical Device Object of the stack
Arg3: fffff803081e7990, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000d80a7010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]WRONG_SYMBOLS[/B]
CPUID:        "Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: [B]2295[/B]
 
Processor may be overclocked!
Expected Frequency:   1600
Actual Frequency:     2295
Overclock Ratio:      [color=red]1.43438[/color]
 
  BIOS Version                  X550LB.403
  BIOS Release Date             06/26/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  X550LB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun  1 16:10:37.029 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\060115-36109-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 8 Kernel Version 10130 MP (4 procs) Free x64
Built by: [B]1013[/B]0.0.amd64fre.fbl_impressive.150522-2224
System Uptime:[B]0 days 0:16:39.817[/B]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by :[B]ntoskrnl.exe ( nt+1729a0 )[/B]
BugCheck [B]9F, {3, ffffe000914e5500, ffffd0014eabece0, ffffe0009210b860}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000914e5500, Physical Device Object of the stack
Arg3: ffffd0014eabece0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0009210b860, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]WRONG_SYMBOLS[/B]
CPUID:        "Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: [B]2295[/B]
 
Processor may be overclocked!
Expected Frequency:   1600
Actual Frequency:     2295
Overclock Ratio:      [color=red]1.43438[/color]
 
  BIOS Version                  X550LB.403
  BIOS Release Date             06/26/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  X550LB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Tue Jun  2 17:42:26.376 2015 (UTC - 4:00)**************************
TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
dptf_cpu.sys                Tue Jun 10 15:52:06 2014 (539761E6)
dptf_pch.sys                Tue Jun 10 15:52:08 2014 (539761E8)
esif_lf.sys                 Tue Jun 10 15:52:16 2014 (539761F0)
ETD.sys                     Thu Feb  5 04:29:58 2015 (54D33816)
igdkmd64.sys                Mon Mar 23 13:40:12 2015 (55104FFC)
athw8x.sys                  Sun Apr 26 22:56:12 2015 (553DA54C)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
RtsPer.sys                  Wed May  6 03:22:09 2015 (5549C121)
nvpciflt.sys                Sun May 10 14:31:19 2015 (554FA3F7)
nvlddmkm.sys                Sun May 10 14:38:11 2015 (554FA593)
AsHIDSwitch64.sys           Mon May 11 04:21:36 2015 (55506690)
RTKVHD64.sys                Tue May 19 06:12:25 2015 (555B0C89)
intelppm.sys                Sat May 23 03:58:44 2015 (55603334)
WindowsTrustedRTProxy.sys   Sat May 23 04:00:28 2015 (5560339C)
WindowsTrustedRT.sys        Sat May 23 04:00:30 2015 (5560339E)
filecrypt.sys               Sat May 23 04:03:42 2015 (5560345E)
storqosflt.sys              Sat May 23 04:11:12 2015 (55603620)
gpuenergydrv.sys            Sat May 23 04:39:00 2015 (55603CA4)
[/font]
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
dptf_cpu.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dptf_pch.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
esif_lf.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
rt640x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
WindowsTrustedRTProxy.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
WindowsTrustedRT.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
filecrypt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
storqosflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
gpuenergydrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 zalcso

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Posted 03 June 2015 - 07:23 AM

Wow, thanks for the very fast and very detailed answer.

 

Well, I have the latest BIOS update, sadly there is no newer than version 403 on ASUS driver page for my Laptop and I guess it won't be ever. :-(

I don't know what does legacy mode mean. :-( But if I undestood correctly, it doesn't matter if I have the latest BIOS update. :$

 

Meanwhile I already downloaded and installed an "original" GeForce driver from ASUS driver page for my laptop, but since it is for Win8.1 and released on 2013, it has some issues with Win10, like all the newer games are not working (eg. CS:GO quits immediatelly with "Failed to create D3D device!" error message) and NVIDIA Control Panel's "Adjust image settings with previes" page don't show any preview, just a blank grey box. But at least, there is no BSOD and also no Error code 43 in Device manager (like with every other newer NVIDIA driver for Win8.1), so basically my Win10 is working with this very old GeForce driver (9.18.13.2683) from ASUS and I can use for work. :-P

 

There is a sticky post which I used as a guide when made this thread, and it also contains a few more tips which I could do while I am waiting for responses, which I did, a few. I ran a complete (WD) HDD test (no errors) and also "activated" (?) the Driver Verifier.

 

Thanks for your help! :-)


Edited by zalcso, 03 June 2015 - 07:24 AM.


#4 usasma

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Posted 03 June 2015 - 08:48 AM

If there's no newer BIOS/UEFI - then it doesn't matter that you're using legacy/CSM/SecureBoot.

 

FYI - laptops have specially modified drivers in order to switch between the standard and advanced video cards installed in most laptops.

In order for these to work together nicely, the PC manufacturer will have to specially modify the driver in order to make it work on their system.

 

For example, my system has an Intel and an ATI card.

The ATI driver must be signed by Intel in order for it to work.

When I installed Win10, it installed an ATI driver that wasn't signed by Intel - so my graphics card doesn't work properly when playing games.

 

In your case, you may want to try the Win10 drivers available at http://www.nvidia.com

There will be warnings there about using their drivers on laptops

But be sure to set a System Restore Point before trying this - as you may have to revert in order to get the older drivers to work.

Here's the download page for the Win10 x64 drivers for your 740M card:  http://www.geforce.com/drivers/results/84891


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 zalcso

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Posted 03 June 2015 - 08:56 AM

Thank you, but that is where the original problem comes from: "I am getting BSOD in every ~10 minutes with every Winodws 10 drivers (352.84 WHQL and 352.63 beta (earlier or later Win8.1 drivers give Error code 43, which means Windows has stopped the device, because it has reported problems.)" And here I meant NVIDIA drivers from NVIDIA's driver download page for my configuration. (ATM there are only 2 official NVIDIA drivers for Windows 10 x64 laptops, which I mentioned above [352.84 WHQL and 352.63 beta]. There are plenty ofc. for Win8.1 before 352.84 and also there is a 353.06 WHQL for Win8.1 which I already tried, but it also failed with Error code 43 in Device manager after the "successful" driver installation and reboot, just exactly as all the earlier Win8.1 drivers, except the one from ASUS support/driver page [326.83].)


Edited by zalcso, 03 June 2015 - 09:02 AM.


#6 usasma

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Posted 03 June 2015 - 09:13 AM

Sorry, I didn't recall that you had already tried the Win10 drivers.

I don't reread every post when I reply, so I may miss things from earlier on.

 

FWIW - I had a similar problem with the video in my laptop when updating from Win8 to 8.1

And I messed up the drivers to the point that I cannot play games in 8.1

I hoped that the update to Win10 would fix that - but it hasn't, and I still can't play games.

Never did get it fixed - despite trying fixes for months. 

My thought here is that I've messed up something that can't be fixed without a complete reinstall of Win8

My next try is installing multiple OS's - but I need a new 1tB SSD to get started (I have to save up for it).

 

I'd have to wonder if your situation is the same.
If so, I'd suggest reverting back to a clean install of the original OS

That way you'll be able to verify if the problem is hardware or software.

Then you can clean install up to Win10 and see if that works.

If not, you may also want to try an upgrade install to Win10 - to see if that works (FYI - upgrade installs work best when you upgrade from a fresh, unaltered version of Windows).

With those things you should be able to tell if the system is compatible w/Win10 or not.

 

I'd also suggest submitting reports to the Windows Insider program.  The more feedback about your device, the more likely it is to get attention.

Good luck!


Edited by usasma, 03 June 2015 - 09:14 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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