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VIRUS BLOCKS FACTORY SETTING RESTORE?


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#1 paig3rich

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Posted 02 June 2015 - 08:08 PM

I downloaded a file I thought was safe, in hindsight I don't think I should have. 

After I downloaded it, a pop up would appear but disappear before I saw any content or could figure out what it was, it happened a couple of times a minute. 

I can't see any other problems it caused lke slowing down my laptop or anything, but I thought I would do a system restore to factory settings just in case. However, it says "could not find the recovery environment" (i have windows 8.1) and I don't know how to solve this. I downloaded Malwarebytes anti-malware and it found no problem, I'm currently running a microsoft safety scanner and doing a full check too which I suspect will take a while! 

I assume because of the recovery problem, I have a virus. I'm not computer genuis if you hadn't already guessed and I don't know how to solve that issue. 

Any offers? (in nice, easy non-technological language for a simpleton like myself?) 

The online guides I saw mentioned things about external drives or disks of some kind, I have neither.

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Update: microsoft scanner didn't find anything either but I still can't reset to factory settings or to a restore point. I get error error-0x80070005 when I try to restore. 

The file was iFunbox which is a backup for things like iPhone apps,etc, but I think the site I got it from was a fake and infected my laptop as some other users found a virus too. I'm entirely out of ideas and I don't know what to do anymore.



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#2 usasma

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Posted 03 June 2015 - 06:49 AM

Make and model of the system?

It seems that you've tried the PC manufacturer's restore mechanism (where you stated "system restore to factory settings") and the Microsoft "Reset" (the big blue boxes when you boot into recovery).  Is this so?

 

If that's the case, the easiest "fix" is to purchase a set of recovery disks or a recovery drive from the PC manufacturer.  It's cheaper than a copy of Windows and will include all the drivers needed to get the system up and running.  Here's a link (it's an older page, but it'll give you a starting point):  http://www.carrona.org/recdisc.html


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