I downloaded a file I thought was safe, in hindsight I don't think I should have.
After I downloaded it, a pop up would appear but disappear before I saw any content or could figure out what it was, it happened a couple of times a minute.
I can't see any other problems it caused lke slowing down my laptop or anything, but I thought I would do a system restore to factory settings just in case. However, it says "could not find the recovery environment" (i have windows 8.1) and I don't know how to solve this. I downloaded Malwarebytes anti-malware and it found no problem, I'm currently running a microsoft safety scanner and doing a full check too which I suspect will take a while!
I assume because of the recovery problem, I have a virus. I'm not computer genuis if you hadn't already guessed and I don't know how to solve that issue.
Any offers? (in nice, easy non-technological language for a simpleton like myself?)
The online guides I saw mentioned things about external drives or disks of some kind, I have neither.
Update: microsoft scanner didn't find anything either but I still can't reset to factory settings or to a restore point. I get error error-0x80070005 when I try to restore.
The file was iFunbox which is a backup for things like iPhone apps,etc, but I think the site I got it from was a fake and infected my laptop as some other users found a virus too. I'm entirely out of ideas and I don't know what to do anymore.