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malware and recycle bin is corrupted /access is denied??


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6 replies to this topic

#1 Kevin Hill

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Posted 02 June 2015 - 04:33 PM

every time I reinstall the os, and rename the reycle bin, then scan m bytes it finds it, so the trojan spy eyes isnt removed , also about blank hijacker



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#2 boopme

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Posted 02 June 2015 - 10:37 PM

Hi Kevin, we should get a deeper look.

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
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#3 Kevin Hill

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Posted 02 June 2015 - 11:08 PM

the about blank, man I have no idea where to find it manually, is it zero access?



#4 boopme

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Posted 03 June 2015 - 02:02 PM

It May be Can you post the FRST log in the new topic as per steps 6 & 7 of the prep guide?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Kevin Hill

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Posted 03 June 2015 - 02:22 PM

busy, man , ok



#6 boopme

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Posted 03 June 2015 - 03:05 PM

Sorry I was not clear.. I need those logs posted in a new topic here..Where our staff trained in those logs can review...

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Orange Blossom

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Posted 03 June 2015 - 03:26 PM

Hello Kevin Hill,

I split off the two posts with the FRST logs and moved them to the proper forum. You can find your topic here: http://www.bleepingcomputer.com/forums/t/578322/malware-and-recycle-bin-is-corrupted-access-is-denied/

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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