HP 2000 NOTEBOOK 2D09WM
BITDEFENDER INTERNET SECURITY SUITE
MALWARE BYTES PRO
A friend told me last week that while surfing she got a blue screen that said contact Microsoft at a certain phone number. She exited internet explorer and turned the computer off. I got the computer and found nothing in scans and could not recreate it.
She called last night and had the same thing happen. I told her to just shut the lid on the laptop and I picked it up this morning. I turned it on and IE was open. It is a blue screen saying
WINDOWS WARNING ERRORS
0X000000CE DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING OPERATIONS
WINDOWS HEALTH IS CRITICAL
DO NOT RESTART
**I HAVE A PIC OF THE SCREEN IF YOU NEED**
Over this blue screen in a white pop up screen stating:
There is a .net frame work file missing du to some harmfull virus. (harmfull is spelled that way)
Deub malware error 895-system 32.exe failure
Please contact Microsoft technicians to rectify the issue.
Tollfree Helpline at 1-855-922-7632
and more text.
***I HAVE A PORTION OF A PIC OF THIS***
The website address shows www.bluescreenerror
I saw she was trying to access Youtube through a yahoo search. I looked and noted that the first entry was not the real youtube link. I took the chance and clicked that link and was able to recreate the blue screen pages she received.
I don't think she is infected and have ran the following:
I have ran malware bytes pro and nothing found.
I ran Bitdefender Internet Security 2015 scan and nothing found,
Should I do anymore or is this just the scam to get you to call and let them have access to your computer?
Thank you and sorry for so out of context and I hope it makes sense.