Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Lenovo B570 laptop booting problem


  • Please log in to reply
13 replies to this topic

#1 mystic12

mystic12

  • Members
  • 1,563 posts
  • OFFLINE
  •  
  • Local time:04:34 AM

Posted 02 June 2015 - 01:39 PM

Hey guys, windows 7 unit which the owner says he suspects has virus but he also told me that his company checked for viruses but did not locate any, I ran a few virus scans but those did not produce anything. Symptoms are when I boot, it sometimes goes to windows but takes a long time and just doesn't get to the desktop, it is hanging after the logon screen. In safe mode it goes to desktop in normal time and laptop functions as normal, any ideas why it works as normal only in safe mode but can't reach the desktop in normal mode please?.



BC AdBot (Login to Remove)

 


#2 JohnC_21

JohnC_21

  • Members
  • 24,449 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:34 AM

Posted 02 June 2015 - 01:56 PM

Some program or startup is causing the slowdown. You can do a clean boot and from there add services until you find the one causing the problem. It would be a good idea to disable your startup items also.



#3 mystic12

mystic12
  • Topic Starter

  • Members
  • 1,563 posts
  • OFFLINE
  •  
  • Local time:04:34 AM

Posted 02 June 2015 - 02:34 PM

For some reason now I can't get into safe mode to try the clean boot.



#4 JohnC_21

JohnC_21

  • Members
  • 24,449 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:34 AM

Posted 02 June 2015 - 02:52 PM

Try the Lenovo Diagnostics. If you have UEFI then here. If regular BIOS then here.



#5 mystic12

mystic12
  • Topic Starter

  • Members
  • 1,563 posts
  • OFFLINE
  •  
  • Local time:04:34 AM

Posted 02 June 2015 - 03:14 PM

oh got into safe mode and tried the clean boot, only the task scheduler would not run in safe mode so I restarted anyway., now it goes a little faster to desktop but still taking 3-4 minutes do so.and longer than normal to shut down.



#6 JohnC_21

JohnC_21

  • Members
  • 24,449 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:34 AM

Posted 02 June 2015 - 03:25 PM

I would run the diagnostics. Make sure the hard drive and memory are okay. You can also do it with GsmartControl on a PartedMagic disk and memtest+.

 

You may want to try running a chkdsk also.

 

The shutdown problem may be due to the fact that the pagefile is being cleared. Check here.

 

Take a look at this article on speeding up a shutdown.

 

Is there any security software on the computer?



#7 mystic12

mystic12
  • Topic Starter

  • Members
  • 1,563 posts
  • OFFLINE
  •  
  • Local time:04:34 AM

Posted 02 June 2015 - 03:27 PM

Ok, trying to run the diagnostics now. Yes, there is a data security software after the power on screen.



#8 JohnC_21

JohnC_21

  • Members
  • 24,449 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:34 AM

Posted 02 June 2015 - 03:43 PM

So it's not a common AV but some specialized security software?



#9 mystic12

mystic12
  • Topic Starter

  • Members
  • 1,563 posts
  • OFFLINE
  •  
  • Local time:04:34 AM

Posted 02 June 2015 - 03:45 PM

Yes, forgot the name of it, wil tell you when the diagnostics is finished. After the logo screen, it goes right away to the software's screen, after entering password then it goes through the normal bootup processes.



#10 mystic12

mystic12
  • Topic Starter

  • Members
  • 1,563 posts
  • OFFLINE
  •  
  • Local time:04:34 AM

Posted 02 June 2015 - 04:18 PM

winmagic data security. Hardware diagnostics shows passed on everything. It's now averaging 2 minutes from the time I press the power button, enter the winmagic password then enter the windows password  till it gets to desktop, I am thinking this should be normal loading time?



#11 JohnC_21

JohnC_21

  • Members
  • 24,449 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:34 AM

Posted 02 June 2015 - 04:30 PM

That's possible use that security software as it is hard disk encryption software.



#12 mystic12

mystic12
  • Topic Starter

  • Members
  • 1,563 posts
  • OFFLINE
  •  
  • Local time:04:34 AM

Posted 02 June 2015 - 04:34 PM

ok so that being the case, should be the shut down time I need to work on now



#13 JohnC_21

JohnC_21

  • Members
  • 24,449 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:34 AM

Posted 02 June 2015 - 05:45 PM

The shutdown time may even be related to the Security Software but I don't know. Did you see my second link in post#6? Was clearing the pagefile enabled? That will slow the shutdown time.



#14 mystic12

mystic12
  • Topic Starter

  • Members
  • 1,563 posts
  • OFFLINE
  •  
  • Local time:04:34 AM

Posted 03 June 2015 - 09:08 AM

Yes, I think so too, I have spoken to the owner and he doesn't want to take any chances where modifying the shut down time may affect his security software so I will leave as is. I have now cut down the startup time to approx. 90 seconds so that's fine, thanks again for the help John!






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users