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Possible infenction?

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3 replies to this topic

#1 Profetus


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Posted 02 June 2015 - 08:15 AM

Hi, I've recently wanted to update my Windows because I kept getting the message. When I clicked to update Windows, it took forever and it didn't install the updates at all. Instead, it led to installing some suspicious programs, supposed anti-malware programs and even some suspicious browsers. I remember that one of the browsers seemed to be like a re-skin of Chrome, though I don't remember the name. And why would a Windows update install Opera browser? 


I have uninstalled every suspicious program and gave up, I didn't update my windows anymore as it was not downloading the files, but some junk. Now, I think that my computer has caught multiple viruses from the updates. Although it runs smooth and I have absolutely no problem running any programs/games, my antivirus keeps detecting suspicious files and just today a random antivirus pop up displayed. I obviously closed it and uninstalled the malicious program. 


I use Avast antivirus and I ran multiple scans and I deleted every infected file. The problem is that I delete the files today, but the antivirus will still detect viruses in the same folder a week later or so.


My question is: did I really catch a virus? If so, did I get rid of it by uninstalling and running multiple scans on my computer? And if I did catch a virus, why is my PC's performance not affected? This is the first time I've ever got a random pop up and I immediately trashed it.

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#2 TsVk!


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Posted 02 June 2015 - 03:56 PM

Hi Profetus,


Unfortunately you are experiencing a trojan downloader infection. I can assure you it was not a Windows update that was the root cause of this issue but something masquerading as a Windows update.


The fact that new malicious files keep appearing shows that your machine is still infected. Modern malware can often be well designed and still allow your machine to function correctly whilst carrying out it's nefarious plans. Because of the nature of downloader on your system there is a high probability of other far more serious infections. Until this issue is resolved you should consider your machine untrustworthy and not use it for any sensitive information or financial transactions.


Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.



#3 Profetus

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Posted 03 June 2015 - 07:10 AM

I have created a topic and followed your instructions.


#4 Queen-Evie


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Posted 03 June 2015 - 08:32 AM

Now that you have posted in Malware Removal Logs

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

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