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Reimage popup problem


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19 replies to this topic

#1 arnav

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Posted 02 June 2015 - 05:19 AM

I have a modem and seprate router, I am getting reimageplus and adcash popups from some months. I resetted my modem and router many times, and also formatted my laptop to get rid of this problem, but my modem got hacked in every two or three days. I scanned my laptop and pc with malwarebytes and eset, they showed no problems. Please help me to solve this problem.

 

Here is the link of popup:

 

http://www.reimageplus.com/lp/sys/index.php?tracking=tlvivots&banner=${TAG_ID}&adgroup=${PUB_ID}&ads_name=direct&keyword=direct&context=TR_02G8BBFzz2HI9V22



BC AdBot (Login to Remove)

 


m

#2 nasdaq

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Posted 05 June 2015 - 08:11 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===


How is the computer running?
Wait for further instructions.

#3 arnav

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Posted 05 June 2015 - 12:46 PM

Hello,
Thanks for reply,
 
Here is Malwarebytes Anti-Malware log
 
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 6/5/2015
Scan Time: 10:25:07 PM
Logfile: mamlog.txt
Administrator: Yes

Version: 2.01.6.1022
Malware Database: v2015.06.05.04
Rootkit Database: v2015.06.02.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: Sonu

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 343937
Time Elapsed: 8 min, 53 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1
PUP.Optional.OpenCandy, C:\Users\Sonu\AppData\Local\Temp\utt2990.tmp, Quarantined, [33e55f58cdbd3501c508293429dd649c],

Physical Sectors: 0
(No malicious items detected)


(end)
 
Adwcleaner log
 
# AdwCleaner v4.206 - Logfile created 05/06/2015 at 22:51:25
# Updated 01/06/2015 by Xplode
# Database : 2015-06-05.1 [Server]
# Operating system : Windows 7 Enterprise Service Pack 1 (x86)
# Username : Sonu - LAPTOP
# Running from : C:\Users\Sonu\Desktop\adwcleaner_4.206.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17801


-\\ Mozilla Firefox v38.0.1 (x86 en-US)


*************************

AdwCleaner[R0].txt - [617 bytes] - [05/06/2015 22:51:25]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [675 bytes] ##########

 

 

FRST.txt and Addition.txt are attached below

Attached Files



#4 nasdaq

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Posted 05 June 2015 - 01:45 PM

Do not install the Reimage program.

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
 
start

CloseProcesses:

CHR HKLM\...\Chrome\Extension: [ngpampappnmepgilojfohadhhmbhlaek] - C:\Program Files\Internet Download Manager\IDMGCExt.crx [2015-05-20]
S3 VGPU; System32\drivers\rdvgkmd.sys [X]

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F

Clean the Forefox Cache.
https://kb.wisc.edu/page.php?id=15141
===

How is it now?

#5 arnav

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Posted 06 June 2015 - 12:25 AM

Hello,

 

My language is not english so i have some problem in explaining things.

 

Reimage popup was gone after removing utt2990.tmp file from malwarebytes. Can you tell me where this file came? Because i have seen this file utt2990.tmp and something related to uttXXXX.tmp file in my desktop also.

 

In fixlist you mentioned to remove extension or something of idm, and now i can't download videos from youtube or any other site.

 

I also have fixed reimage popup by resetting my modem and router sometimes, but my dns server get changed automatically in one or two days, so how to stop hacking my modem? Here is dns server primary (188.42.254.137) and secondary (8.8.8.8), I have seen primary server changed randomly while secondary remain same, i searched dns on google, sometimes they were from bulgaria, singapore and different countries. My problem is related to my pc or my router?

 

I will tell you if popup will came back.

 

Thanks for helping

 

 

Attached Files



#6 nasdaq

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Posted 06 June 2015 - 07:11 AM

Reimage popup was gone after removing utt2990.tmp file from malwarebytes. Can you tell me where this file came?

No it's impossible to know.
===

I removed the Chrome extention IDM Integration Module because it's linked to an unwanted Chrome extension.
http://www.herdprotect.com/manifest.json-8176056e6ee0a34b742846825a5c679f1b936a48.aspx

Install this one.
http://uandurpc.blogspot.in/2013/07/re-install-idm-extension-in-google.html

Do me a favor when installed run the Farbar tool and post a fresh FRST log.
I want to compare the two logs and maybe change our database if all is well.

===


--RogueKiller--
  • Download & SAVE to your Desktop Download RogueKiller
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
Make sure you fix the items that shows the bad IP address.
The good one will be reset.

When done.

Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F

Clean the Firefox Cache.
https://kb.wisc.edu/page.php?id=15141
===

How is it now?
=======

#7 arnav

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Posted 06 June 2015 - 10:00 AM

Ok, i don't have chrome browser, so i uninstalled idm and reinstalled, and enabled extension in firefox browser, as it became disable last night when i updated my firefox.

 

After this i scanned with farbar

 

In rougekiller, it found some items under antirootkit tab, i don't know if they got fixed or not

 

RougeKiller log

 

RogueKiller V10.8.1.0 [Jun  3 2015] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 32 bits version
Started in : Normal mode
User : Sonu [Administrator]
Started from : C:\Users\Sonu\Desktop\RogueKiller.exe
Mode : Delete -- Date : 06/06/2015  20:20:13

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 4 ¤¤¤
[PUM.Dns] HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{3E55B9C0-6833-4AC7-A108-0B0891AF348B} | DhcpNameServer : 188.42.254.137 8.8.8.8 [X][-]  -> Replaced ()
[PUM.Dns] HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{3E55B9C0-6833-4AC7-A108-0B0891AF348B} | DhcpNameServer : 188.42.254.137 8.8.8.8 [X][-]  -> Replaced ()
[PUM.Dns] HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters\Interfaces\{3E55B9C0-6833-4AC7-A108-0B0891AF348B} | DhcpNameServer : 188.42.254.137 8.8.8.8 [X][-]  -> Replaced ()
[PUM.StartMenu] HKEY_USERS\S-1-5-21-2223865900-3173520381-4180813524-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0  -> Replaced (1)

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 2 ¤¤¤
[FIREFX:Addon] dciok1fc.default-1433565608243 : Mozilla Firefox hotfix [firefox-hotfix@mozilla.org] -> Deleted
[FIREFX:Addon] dciok1fc.default-1433565608243 : IDM CC [mozilla_cc@internetdownloadmanager.com] -> Deleted

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: WDC WD2500BEVT-75ZCT2 ATA Device +++++
--- User ---
[MBR] 87fd58f29a76b3ad40afbe0b44c89405
[BSP] 7bbe13a9254adb3703e35dbeac8323ea : Windows Vista/7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 51100 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 104859648 | Size: 187272 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK


============================================
RKreport_SCN_06062015_200642.log - RKreport_SCN_06062015_201800.log

Attached Files

  • Attached File  FRST.txt   80.13KB   1 downloads


#8 nasdaq

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Posted 06 June 2015 - 12:57 PM

I asked that the Firefox reset was to be executed after the RogueKiller.

If the problem persist reset it again.

#9 arnav

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Posted 07 June 2015 - 12:15 AM

I resetted it after Rouguekiller.

 

I follow every step you mentioned.

 

I am not getting any popup in laptop and in my android phone. Everything is fine.

 

Should i reset my modem and router because they have unknown dns server address?



#10 nasdaq

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Posted 07 June 2015 - 08:24 AM

Yes not harm in doing this.

How to Reset a Router Back to the Factory Default Settings
http://www.ehow.com/how_2110924_reset-back-factory-default-settings.html

Then, please reconfigure it back to your preferred setting.. Below is the list of default username and password, should you don't know it ;)

http://www.routerpasswords.com/
http://www.phenoelit-us.org/dpl/dpl.html
===

Reset for Linksys, Netgear, D-Link and Belkin Routers
http://www.techsupportforum.com/2763-reset-for-linksys-netgear-d-link-and-belkin-routers/

====
How to tell if my Wireless is secure.
http://www.ehow.com/how_6775466_tell-wireless-secure_.html

#11 arnav

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Posted 08 June 2015 - 02:00 AM

I resetted my router and modem.

 

And Everything is fine, no popup.

 

If i will get any popup or my modem dns will change than i will inform you.

 

Thank for solving my problem.



#12 nasdaq

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Posted 08 June 2015 - 07:51 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#13 arnav

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Posted 13 June 2015 - 10:03 AM

Hello,

 

My dns server changed again. This problem is from last four or five months. I resetted my router and modem many times, but it get hacked again and again.

 

These are dns 37.48.127.131 and 8.8.8.8

 

I don't know why secondary always remain same 8.8.8.8

 

I am not getting any popup still, but if i will not reset my modem than they will come in one or two days.



#14 nasdaq

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Posted 13 June 2015 - 12:52 PM

IP Address 8.8.8.8 is Google. No problems with that one. It's the other that must be removed.
http://whatismyipaddress.com/ip/8.8.8.8

===

Please run the RogueKiller and fix the lines with the bad IP address.

===

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zeok tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
createsrpoint;
autoclean;
emptyalltemp;
ipconfig /flushdns;b
Now...
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.

Also, please provide an update on how the computer is behaving after running the above script.

===

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Clear your cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en

Restart Chrome.

====

How is it now?

#15 arnav

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Posted 14 June 2015 - 07:08 AM

i resetted my modem after that i ran RogueKiller and fixed the bad IP addresses.

 

than ran zeok tool and resetted my firefox

 

Computer is running perfectly, no problem

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