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BSOD


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#1 pinknoodles

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Posted 01 June 2015 - 11:19 PM

My laptop has been restarting randomly for the past 3 days, with BSOD and Kernel Inpage Error -- i followed the first few steps from this link: http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/ 

However, when I typed perfmon/report, I got a notification that says "An error occured while attempting to generate the report. The operator or administrator has refused the request."

Please advise. Thanks in advance!!! 



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Posted 01 June 2015 - 11:23 PM

However, when I typed perfmon/report, I got a notification that says "An error occured while attempting to generate the report. The operator or administrator has refused the request."

 

 

It's a bug in the app, I'll fix it when I get the time to add further updates. Perfmon isn't really important anyway, we just like to have it for any misc. information.

 

Just attach the collection folder anyway, or the dumps from C:\Windows\Minidump manually.



#3 pinknoodles

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Posted 01 June 2015 - 11:37 PM

http://speccy.piriform.com/results/kIAThlrL27BZ3CifWbc4uTs

 

No re-installation of OS. It came pre-installed last 2013. 

Laptop. Asus X202E. 

Attached Files



#4 pinknoodles

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Posted 01 June 2015 - 11:42 PM

Do I still need to do Step 6? 



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Posted 01 June 2015 - 11:57 PM

No.

3: kd> .bugcheck
Bugcheck code 0000007A
Arguments 00000000`00000004 00000000`00000000 ffffe001`adf85a10 00007ff9`09c95230

2nd argument is 0, therefore it's STATUS_SUCCESS. Likely a software conflict causing the bug check.

PROCESS_NAME:  MRT.exe

Microsoft's malicious software tool is the process at the time of the crash, and I also see avast! installed. I wouldn't be surprised if avast! was causing conflicts, but we cannot see it.

 

Let's enable verifier before making any changes:

 

Driver Verifier:

What is Driver Verifier?

Driver Verifier monitors Windows kernel-mode drivers, graphics drivers, and even 3rd party drivers to detect illegal function calls or actions that might corrupt the system. Driver Verifier can subject the Windows drivers to a variety of stresses and tests to find improper behavior.

Essentially, if there's a 3rd party driver believed to be causing the issues at hand, enabling Driver Verifier will help us see which specific driver is causing the problem.

Before enabling Driver Verifier, it is recommended to create a System Restore Point:

Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8/8.1 - http://www.eightforums.com/tutorials/4690-restore-point-create-windows-8-a.html

How to enable Driver Verifier:

Start > type "verifier" without the quotes > Select the following options -

1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -
- Special Pool
- Pool Tracking
- Force IRQL Checking
- Deadlock Detection
- Security Checks (only on Windows 7 & 8/8.1)
- DDI compliance checking (only on Windows 8/8.1)
- Miscellaneous Checks
4. Select  - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is NOT provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.

Important information regarding Driver Verifier:
 
- Perhaps the most important which I will now clarify as this has been misunderstood often, enabling Driver Verifier by itself is not! a solution, but instead a diagnostic utility. It will tell us if a driver is causing your issues, but again it will not outright solve your issues.

- If Driver Verifier finds a violation, the system will BSOD. To expand on this a bit more for the interested, specifically what Driver Verifier actually does is it looks for any driver making illegal function calls, causing memory leaks, etc. When and/if this happens, system corruption occurs if allowed to continue. When Driver Verifier is enabled per my instructions above, it is monitoring all 3rd party drivers (as we have it set that way) and when it catches a driver attempting to do this, it will quickly flag that driver as being a troublemaker, and bring down the system safely before any corruption can occur.

- After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will detect it in violation almost straight away, and as stated above, that will cause / force a BSOD.

If this happens, do not panic, do the following:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > Search > type "cmd" without the quotes.

- To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.

- Restart and boot into normal Windows.

If your OS became corrupt or you cannot boot into Windows after disabling verifier via Safe Mode:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > type "system restore" without the quotes.

- Choose the restore point you created earlier.

-- Note that Safe Mode for Windows 8/8.1 is a bit different, and you may need to try different methods: 5 Ways to Boot into Safe Mode in Windows 8 & Windows 8.1

How long should I keep Driver Verifier enabled for?

I recommend keeping it enabled for at least 24 hours. If you don't BSOD by then, disable Driver Verifier. I will usually say whether or not I'd like for you to keep it enabled any longer.

My system BSOD'd with Driver Verifier enabled, where can I find the crash dumps?

- If you have the system set to generate Small Memory Dumps, they will be located in %systemroot%\Minidump.

- If you have the system set to generate Kernel Memory Dumps, it will be located in %systemroot% and labeled MEMORY.DMP.

Any other questions can most likely be answered by this article:

http://support.microsoft.com/kb/244617



#6 pinknoodles

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Posted 02 June 2015 - 12:49 AM

Hi, after enabling driver verifier and restarting my laptop, i haven't encountered any BSOD yet. Although I noticed that when I opened Google Chrome, the pages don't seem to be loading. I'm not sure why.
I opened my Firefox,though, with no problems.

#7 pinknoodles

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Posted 02 June 2015 - 01:04 AM

Also, does this mean that I just have to keep my laptop open and then wait for your reply after 24h of driver verifier activation?

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Posted 02 June 2015 - 01:09 AM

Just use it as you would normally, as if it wasn't enabled.



#9 pinknoodles

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Posted 02 June 2015 - 01:15 AM

Okay, thank you sir! :)

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Posted 02 June 2015 - 01:34 AM

You're welcome.



#11 pinknoodles

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Posted 02 June 2015 - 04:26 AM

My Google Chrome really doesn't load the web pages despite good internet connection.. I tried CC cleaner, to no avail. I only noticed this after I enabled the verifier. Is there a possibility that this could cause Chrome not to load web pages? Thank you!

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Posted 02 June 2015 - 10:43 AM

Maybe, but it's unlikely.

 

You can disable it real quick and try with it disabled if you'd like just to be sure.



#13 pinknoodles

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Posted 02 June 2015 - 08:25 PM

Hi, I disabled the driver verifier and rebooted my computer. After that, Chrome went back to loading pages quickly. 



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Posted 02 June 2015 - 09:43 PM

Well then we know that your Chrome symptom is from verifier, so just re-enable verifier now.






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