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Crashing during java / adobe /driver etc updates


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#1 Pip0025

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Posted 01 June 2015 - 07:48 PM

 Hi there ive been trying to update my driver, java etc for awhile now becasue they are out of date and everytime i seem to try and do this the download gets half way or right about the end but then the download screen freezes up, giving the not responding faded white outlined box and the never ending loading mouse icon and or outright crashes windows and all other program. I just ran a few malware / virus scans and nothing crazy came up and i made sure that all my windows updates were downloaded. Some assistance would be greatly appreciated thanks!

 

 Windows 7

 Dell tudio xps 7100

 AMD Phenom II X6 1055T Processor 2.80GHz

 8GB  RAM

 64 bit OS

 OS was installed after delivery - I purchased it from Dell

 Have reinstalled OS once (no longer have the disk )

 

 ~ And ofcourse now we arent allowing downloads as the requested Sysnative BSOD Dump + System File Collection App  wont finish what its supposed to do it just keps getting hung up 3/4 the way thru waiting for system information that never comes thru


Edited by Pip0025, 01 June 2015 - 08:23 PM.


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#2 usasma

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Posted 02 June 2015 - 08:34 AM

The Sysnative App sometimes takes a very long time when compiling System Information reports (especially on a system that has a lot of problems).  Let it run for a long while (an hour or more should be sufficient).

 

If that doesn't work, then let's try these 3 things to get some reports:

 

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it. 

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

 

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

 

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.

 

 

If unable to upload them here (they MUST BE zipped in order to upload them), please upload them to a free file-hosting service such as OneDrive or DropBox.
Be sure to share them, then just post a link to them here so we can download them.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Pip0025

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Posted 03 June 2015 - 11:33 PM

k got them both to work finally going to post them now



#4 Pip0025

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Posted 03 June 2015 - 11:37 PM

zip files as requested

Attached Files


Edited by Queen-Evie, 04 June 2015 - 02:36 PM.
originally posted logs as a new topic. Merged that topic into this one.


#5 usasma

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Posted 05 June 2015 - 05:17 AM

Perfmon shows a problem with your AVG.  Please uninstall it, then download and install a fresh copy.  Then check perfmon to see if the "avgtp" error is gone from the beginning of the report.  What follows is the report from the Problem Devices section of MSINFO32:

 

avgtp    ROOT\LEGACY_AVGTP\0000    This device is not present, is not working properly, or does not have all its drivers installed.

 

If AVG is no longer installed, please use the AVG remover tool to remove any remnants.  It's free and is located here:  http://www.avg.com/us-en/utilities

 

Only 241 Windows Updates installed.  Most systems have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

These startup items may be related to malware:

 

mdgde    "c:\windows\system32\rundll32.exe" "c:\users\phil\appdata\roaming\mdgde.dll",set_trns    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

rasag    rundll32.exe "c:\users\phil\appdata\roaming\rasag.dll",openquerydef    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Please post in the Am I Infected forum for assistance with this.  The forum is located here:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

 

 

While waiting for assistance over there, please do the following (it may give us a bit more information):
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

 


Edited by usasma, 05 June 2015 - 05:18 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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