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Unable to install Silverlight


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#1 intel01

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Posted 01 June 2015 - 06:23 PM

Hi all,

I have a problem with silverlight since after that I try to install it gives me an error "unable to install". I tried to use the microsoft fix it for clean corrupted files (http://download.microsoft.com/download/6/C/9/6C970550-32AB-4235-9CDD-7FC9DD848BBB/silverlight.diagcab) and the suggestions on KB2608523 but nothing change.

Someone can help me?

Thanks.


Edited by hamluis, 02 June 2015 - 09:25 AM.
Moved from Win 7 to Web Browsing/Email - Hamluis.


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#2 hamluis

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Posted 01 June 2015 - 07:19 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 intel01

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Posted 01 June 2015 - 08:14 PM

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Angelo (administrator) on 02-06-2015 at 03:12:11
Running from "C:\Users\Angelo\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/01/2015 11:58:54 PM) (Source: RIM MDNS) (User: )
Description: 788: ERROR: read_msg errno 0 (Operazione completata.)

Error: (06/01/2015 11:58:54 PM) (Source: RIM MDNS) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (06/01/2015 09:12:10 PM) (Source: usbperf) (User: )
Description: Impossibile leggere il valore "First Counter" della chiave usbperf\Performance. I codici di stato sono restituiti nei dati.

Error: (06/01/2015 08:20:01 PM) (Source: usbperf) (User: )
Description: Impossibile leggere il valore "First Counter" della chiave usbperf\Performance. I codici di stato sono restituiti nei dati.

Error: (06/01/2015 08:15:16 PM) (Source: MsiInstaller) (User: Angelo-PC)
Description: Prodotto Microsoft Silverlight: impossibile installare aggiornamento "Microsoft Silverlight 5.1.40416.0". Codice errore 1603. Ulteriori informazioni sono disponibili nel file di registro C:\Users\Angelo\AppData\Local\Temp\SilverlightMSI.log.

Error: (06/01/2015 08:15:14 PM) (Source: MsiInstaller) (User: Angelo-PC)
Description: Product: Microsoft Silverlight -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0\Suffixes.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.

Error: (06/01/2015 07:58:23 PM) (Source: MsiInstaller) (User: Angelo-PC)
Description: Prodotto Microsoft Silverlight: impossibile installare aggiornamento "Microsoft Silverlight 5.1.40416.0". Codice errore 1603. Ulteriori informazioni sono disponibili nel file di registro C:\Users\Angelo\AppData\Local\Temp\SilverlightMSI.log.

Error: (06/01/2015 07:58:22 PM) (Source: MsiInstaller) (User: Angelo-PC)
Description: Product: Microsoft Silverlight -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0\Suffixes.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.

Error: (06/01/2015 07:54:03 PM) (Source: MsiInstaller) (User: Angelo-PC)
Description: Prodotto Microsoft Silverlight: impossibile installare aggiornamento "Microsoft Silverlight 5.1.40416.0". Codice errore 1603. Ulteriori informazioni sono disponibili nel file di registro C:\Users\Angelo\AppData\Local\Temp\SilverlightMSI.log.

Error: (06/01/2015 07:54:02 PM) (Source: MsiInstaller) (User: Angelo-PC)
Description: Product: Microsoft Silverlight -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0\Suffixes.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.


System errors:
=============
Error: (06/02/2015 00:33:53 AM) (Source: Service Control Manager) (User: )
Description: Il servizio VMware Workstation Server è stato arrestato in modo imprevisto. Questo problema si è verificato 1 volta/e. Le seguenti azioni di correzione saranno eseguite tra 60000 millisecondi: Riavvia il servizio.

Error: (06/01/2015 10:57:56 PM) (Source: Service Control Manager) (User: )
Description: Servizio BlueStacks Android Service bloccato in partenza.

Error: (06/01/2015 08:36:58 PM) (Source: Service Control Manager) (User: )
Description: Servizio BlueStacks Android Service bloccato in partenza.

Error: (06/01/2015 08:35:35 PM) (Source: Service Control Manager) (User: )
Description: Il servizio VMware Workstation Server non è stato avviato per il seguente errore:
%%1053

Error: (06/01/2015 08:35:35 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 millisecondi) durante l'attesa della connessione del servizio VMware Workstation Server.

Error: (06/01/2015 08:31:31 PM) (Source: DCOM) (User: )
Description: 1084MSIServer{000C101C-0000-0000-C000-000000000046}

Error: (06/01/2015 08:30:48 PM) (Source: Service Control Manager) (User: )
Description: Il servizio Browser di computer dipende dal servizio Server che non è stato avviato per il seguente errore:
%%1068

Error: (06/01/2015 08:30:48 PM) (Source: Service Control Manager) (User: )
Description: Il servizio Browser di computer dipende dal servizio Server che non è stato avviato per il seguente errore:
%%1068

Error: (06/01/2015 08:30:48 PM) (Source: Service Control Manager) (User: )
Description: Il servizio Browser di computer dipende dal servizio Server che non è stato avviato per il seguente errore:
%%1068

Error: (06/01/2015 08:30:42 PM) (Source: Service Control Manager) (User: )
Description: Il servizio Enumeratore bus IP PnP-X dipende dal servizio Host provider di individuazione funzioni che non è stato avviato per il seguente errore:
%%1068


Microsoft Office Sessions:
=========================
Error: (06/01/2015 11:58:54 PM) (Source: RIM MDNS)(User: )
Description: 788: ERROR: read_msg errno 0 (Operazione completata.)

Error: (06/01/2015 11:58:54 PM) (Source: RIM MDNS)(User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (06/01/2015 09:12:10 PM) (Source: usbperf)(User: )
Description:

Error: (06/01/2015 08:20:01 PM) (Source: usbperf)(User: )
Description:

Error: (06/01/2015 08:15:16 PM) (Source: MsiInstaller)(User: Angelo-PC)
Description: Microsoft SilverlightMicrosoft Silverlight 5.1.40416.01603C:\Users\Angelo\AppData\Local\Temp\SilverlightMSI.log(NULL)(NULL)

Error: (06/01/2015 08:15:14 PM) (Source: MsiInstaller)(User: Angelo-PC)
Description: Product: Microsoft Silverlight -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0\Suffixes.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (06/01/2015 07:58:23 PM) (Source: MsiInstaller)(User: Angelo-PC)
Description: Microsoft SilverlightMicrosoft Silverlight 5.1.40416.01603C:\Users\Angelo\AppData\Local\Temp\SilverlightMSI.log(NULL)(NULL)

Error: (06/01/2015 07:58:22 PM) (Source: MsiInstaller)(User: Angelo-PC)
Description: Product: Microsoft Silverlight -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0\Suffixes.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (06/01/2015 07:54:03 PM) (Source: MsiInstaller)(User: Angelo-PC)
Description: Microsoft SilverlightMicrosoft Silverlight 5.1.40416.01603C:\Users\Angelo\AppData\Local\Temp\SilverlightMSI.log(NULL)(NULL)

Error: (06/01/2015 07:54:02 PM) (Source: MsiInstaller)(User: Angelo-PC)
Description: Product: Microsoft Silverlight -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0\Suffixes.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.(NULL)(NULL)(NULL)(NULL)(NULL)


CodeIntegrity Errors:
===================================
  Date: 2014-11-18 19:37:55.571
  Description: Impossibile verificare l'integrità dell'immagine del file \Device\HarddiskVolume2\ComboFix\catchme.sys. Impossibile trovare l'hash del file nel sistema. Causa possibile: installazione di un file danneggiato o con firma non corretta in seguito a una modifica hardware o software o malware di origine sconosciuta.

  Date: 2014-11-18 19:37:55.525
  Description: Impossibile verificare l'integrità dell'immagine del file \Device\HarddiskVolume2\ComboFix\catchme.sys. Impossibile trovare l'hash del file nel sistema. Causa possibile: installazione di un file danneggiato o con firma non corretta in seguito a una modifica hardware o software o malware di origine sconosciuta.

  Date: 2012-10-22 19:55:18.661
  Description: Impossibile verificare l'integrità dell'immagine del file \Device\HarddiskVolume2\ComboFix\catchme.sys. Impossibile trovare l'hash del file nel sistema. Causa possibile: installazione di un file danneggiato o con firma non corretta in seguito a una modifica hardware o software o malware di origine sconosciuta.

  Date: 2012-10-22 19:55:18.599
  Description: Impossibile verificare l'integrità dell'immagine del file \Device\HarddiskVolume2\ComboFix\catchme.sys. Impossibile trovare l'hash del file nel sistema. Causa possibile: installazione di un file danneggiato o con firma non corretta in seguito a una modifica hardware o software o malware di origine sconosciuta.

  Date: 2012-08-09 02:40:15.140
  Description: Impossibile verificare l'integrità dell'immagine del file \Device\HarddiskVolume2\Users\Angelo\AppData\Local\Temp\ListOpenedFileDrv_64.sys. Impossibile trovare l'hash del file nel sistema. Causa possibile: installazione di un file danneggiato o con firma non corretta in seguito a una modifica hardware o software o malware di origine sconosciuta.

  Date: 2012-08-09 02:40:15.093
  Description: Impossibile verificare l'integrità dell'immagine del file \Device\HarddiskVolume2\Users\Angelo\AppData\Local\Temp\ListOpenedFileDrv_64.sys. Impossibile trovare l'hash del file nel sistema. Causa possibile: installazione di un file danneggiato o con firma non corretta in seguito a una modifica hardware o software o malware di origine sconosciuta.

  Date: 2012-08-08 21:56:23.558
  Description: Impossibile verificare l'integrità dell'immagine del file \Device\HarddiskVolume2\Users\Angelo\AppData\Local\Temp\ListOpenedFileDrv_64.sys. Impossibile trovare l'hash del file nel sistema. Causa possibile: installazione di un file danneggiato o con firma non corretta in seguito a una modifica hardware o software o malware di origine sconosciuta.

  Date: 2012-08-08 21:56:23.511
  Description: Impossibile verificare l'integrità dell'immagine del file \Device\HarddiskVolume2\Users\Angelo\AppData\Local\Temp\ListOpenedFileDrv_64.sys. Impossibile trovare l'hash del file nel sistema. Causa possibile: installazione di un file danneggiato o con firma non corretta in seguito a una modifica hardware o software o malware di origine sconosciuta.

  Date: 2010-05-12 15:23:22.717
  Description: Controllo dell'integrità del codice: impossibile verificare l'integrità dell'immagine del file \Device\HarddiskVolume2\Program Files (x86)\Spyware Doctor\smum64.dll. Impossibile trovare l'insieme di hash dell'immagine per pagina nel sistema.

  Date: 2010-05-12 15:08:31.970
  Description: Controllo dell'integrità del codice: impossibile verificare l'integrità dell'immagine del file \Device\HarddiskVolume2\Program Files (x86)\Spyware Doctor\smum64.dll. Impossibile trovare l'insieme di hash dell'immagine per pagina nel sistema.


=========================== Installed Programs ============================

µTorrent (HKCU\...\uTorrent) (Version: 3.3.1.29812 - BitTorrent Inc.)
3DVIA player 5.0.0.20 (HKLM-x32\...\{F06365EC-061E-48C3-B761-E1816658D618}) (Version: 5.0.20 - 3DVIA)
ActivDriver x64 v5.9 (HKLM\...\{2FAA5A07-F0F7-47C6-96B9-1DB4184AA7F8}) (Version: 5.9.22 - Promethean)
ActivInspire Core Resources (ITA) v1 (HKLM-x32\...\{094EC6B7-43D4-45E9-9D47-A2E530D49FBF}) (Version: 1.6.3 - Promethean)
ActivInspire Help (ITA) v1 (HKLM-x32\...\{10CAF335-5D33-4EFF-A4EF-84B9AA7FBB40}) (Version: 1.6.3 - Promethean)
ActivInspire HWR Resources (ITA) v1 (HKLM-x32\...\{E829D8C5-B881-4CEA-BCE2-9874C2E31D55}) (Version: 1.7.1 - Promethean)
ActivInspire v1 (HKLM-x32\...\{AD031AAB-11D3-4A26-BC45-F8B136EF07A2}) (Version: 1.7.62196 - Promethean)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.7.0.1530 - Adobe Systems Incorporated)
Adobe Audition CS5.5 (HKLM-x32\...\{D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57}) (Version: 4.0 - Adobe Systems Incorporated)
Adobe Download Assistant (HKLM-x32\...\com.adobe.downloadassistant.AdobeDownloadAssistant) (Version: 1.0.6 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe InDesign CS6 (HKLM-x32\...\{CFB770D7-8D43-1014-922B-CC2715FADE3F}) (Version: 8.0 - Adobe Systems Incorporated)
Adobe Media Player (HKLM-x32\...\com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.8 - Adobe Systems Incorporated)
Adobe Photoshop CS5.1 (HKLM-x32\...\{9158FF30-78D7-40EF-B83E-451AC5334640}) (Version: 12.1 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) - Italiano (HKLM-x32\...\{AC76BA86-7AD7-1040-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Adobe SVG Viewer 3.0 (HKLM-x32\...\Adobe SVG Viewer) (Version:  3.0 - Adobe Systems, Inc.)
Adobe® Content Viewer (HKLM-x32\...\com.adobe.dmp.contentviewer) (Version: 3.1.0 - Adobe Systems Incorporated)
a-squared HiJackFree 3.1 (HKLM-x32\...\a-squared HiJackFree_is1) (Version: 3.1 - Emsi Software GmbH)
Avira Antivirus (HKLM-x32\...\Avira Antivirus) (Version: 15.0.10.434 - Avira Operations GmbH & Co. KG)
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.2.31897 - BitTorrent Inc.)
BlackBerry Link (HKLM-x32\...\{BFCCD594-EC47-4485-B3E8-DC38316A09DD}) (Version: 1.2.3.48 - BlackBerry Ltd.) Hidden
BlackBerry Link (HKLM-x32\...\BlackBerry_10_Desktop) (Version: 1.2.3.48 - BlackBerry Ltd.)
BlueStacks App Player (HKLM-x32\...\{F4224F2B-8E51-42F9-9C2A-EF22C5FC6777}) (Version: 0.9.4.4078 - BlueStack Systems, Inc.)
Bonjour (HKLM\...\{DAE239CE-EB9D-4EB3-B0D4-528D6BAA48FD}) (Version: 1.0.106 - Apple Inc.)
CAF Manager (Versione 6.0) (HKLM-x32\...\CAF Manager (Versione 6.0)) (Version:  - )
CAF Manager (Versione 7.0) (HKLM-x32\...\CAF Manager (Versione 7.0)) (Version:  - )
CamStudio 2.7.2 (HKLM\...\{04B83666-3A62-452B-85D3-70F8117F2329}_is1) (Version: 2.7.2 - CamStudio Open Source)
Camtasia Studio 8 (HKLM-x32\...\{BFA04EE0-8240-4667-8D53-45496A901C33}) (Version: 8.1.2.1327 - TechSmith Corporation)
CDBurnerXP (HKLM\...\{7E265513-8CDA-4631-B696-F40D983F3B07}_is1) (Version: 4.5.4.5306 - CDBurnerXP)
CDBurnerXP (HKLM-x32\...\{7E265513-8CDA-4631-B696-F40D983F3B07}_is1) (Version: 4.5.2.4478 - CDBurnerXP)
Centro gestione dispositivi Windows Mobile (HKLM\...\{626672CD-BFCF-49A9-AEFE-AB0FED3BFC5B}) (Version: 6.1.6965.0 - Microsoft Corporation)
Cisco Networking Academy curriculum 4.0.0.2 (HKLM-x32\...\Cisco Networking Academy curriculum_is1) (Version:  - Cisco Systems, Inc.)
Cisco Packet Tracer 6.0.1 (HKLM-x32\...\Cisco Packet Tracer 6.0.1_is1) (Version:  - Cisco Systems, Inc.)
Cisco Packet Tracer 6.2 Student (HKLM-x32\...\Cisco Packet Tracer 6.2 Student_is1) (Version:  - Cisco Systems, Inc.)
ContactKeeper 1.5.0 (HKLM-x32\...\ContactKeeper_is1) (Version:  - ContactKeeper)
Controllo (C:\Program Files (x86)\Isee\) (HKLM-x32\...\ST6UNST #2) (Version:  - )
Controllo (HKLM-x32\...\ST6UNST #1) (Version:  - )
ConvertHelper 2.2 (HKLM-x32\...\{27CC6AB1-E72B-4179-AF1A-EAE507EBAF51}_is1) (Version:  - DownloadHelper)
CPUID CPU-Z 1.54 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
CUD 2012 (HKLM-x32\...\CUD 2012) (Version:  - )
CUD 2013 (HKLM-x32\...\CUD 2013) (Version:  - )
CutePDF Writer 3.0 (HKLM\...\CutePDF Writer Installation) (Version:  3.0 - Acro Software Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DEF-528TX Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{2F0E263B-EF4C-4EFF-B985-D98227277DBD}) (Version: 1.00.0007 - D-Link)
DET.2012 (HKLM-x32\...\DET.2012) (Version:  - )
DHTML Editing Component (HKLM-x32\...\{2EA870FA-585F-4187-903D-CB9FFD21E2E0}) (Version: 6.02.0001 - Microsoft Corporation)
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.6.1.5 - DivX, LLC)
eLearn CDROM 1.0 (HKLM-x32\...\eLearn 1.2.1_is1) (Version:  - FIAT Auto S.p.A.)
Emsisoft Anti-Malware (HKLM-x32\...\{5502032C-88C1-4303-99FE-B5CBD7684CEA}_is1) (Version: 9.0 - Emsisoft GmbH)
EVEREST Ultimate Edition v5.50 (HKLM-x32\...\EVEREST Ultimate Edition_is1) (Version: 5.50 - Lavalys, Inc.)
F23 (HKLM-x32\...\F23) (Version:  - )
FileZilla Client 3.5.3 (HKLM-x32\...\FileZilla Client) (Version: 3.5.3 - FileZilla Project)
Fine Metronome 3.5.0 (HKLM-x32\...\Fine Metronome_is1) (Version:  - Fine Software)
Focus Magic 3.02 (HKLM-x32\...\Focus Magic_is1) (Version:  - Acclaim Software Ltd)
Foxit Cloud (HKLM-x32\...\{41914D8B-9D6E-4764-A1F9-BC43FB6782C1}_is1) (Version: 2.8.49.213 - Foxit Software Inc.)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 7.0.8.1216 - Foxit Software Inc.)
Garmin USB Drivers (HKLM-x32\...\{510D2239-6C2E-457B-9590-485EC552D94D}) (Version: 2.3.0.0 - Garmin Ltd or its subsidiaries)
Garmin WebUpdater (HKLM-x32\...\{6C94A234-CA2C-4D3C-81E6-6AAA8069825D}) (Version: 2.5.5 - Garmin Ltd or its subsidiaries)
GNS3 1.2.3 (HKLM-x32\...\GNS3) (Version: 1.2.3 - )
Google Earth Plug-in (HKLM-x32\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
GPL Ghostscript (HKLM\...\GPL Ghostscript 9.06) (Version: 9.06 - Artifex Software Inc.)
HandBrake 0.9.8 (HKLM-x32\...\HandBrake) (Version: 0.9.8 - )
HD Tune 2.55 (HKLM-x32\...\HD Tune_is1) (Version:  - EFD Software)
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.236 - SurfRight B.V.)
Host OpenAL (ADI) (HKLM-x32\...\Host OpenAL (ADI)) (Version:  - )
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.6.0 - LIGHTNING UK!)
Inkscape 0.48.1  (HKLM-x32\...\Inkscape) (Version: 0.48.1 - )
INV.2012 (HKLM-x32\...\INV.2012) (Version:  - )
IRE 2012 (HKLM-x32\...\IRE 2012) (Version:  - )
IRE 2013 (HKLM-x32\...\IRE 2013) (Version:  - )
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
KeyScrambler (HKLM-x32\...\KeyScrambler) (Version: 3.6.0.0 - QFX Software Corporation)
K-Lite Codec Pack 5.9.0 (Basic) (HKLM-x32\...\KLiteCodecPack_is1) (Version: 5.9.0 - )
L.A. Noire (HKLM-x32\...\Steam App 110800) (Version:  - Team Bondi)
Live Connect (HKLM-x32\...\Live Connect) (Version:  - )
Live Message 2012 (HKLM-x32\...\Live Message 2012) (Version:  - )
Live Message 2013 (HKLM-x32\...\Live Message 2013) (Version:  - )
Live Scan 2012 (HKLM-x32\...\Live Scan 2012) (Version:  - )
Live Scan 2013 (HKLM-x32\...\Live Scan 2013) (Version:  - )
Live Upgrade (HKLM-x32\...\Live Upgrade) (Version:  - )
Logitech Touch Mouse Server 1.0 (HKLM-x32\...\Logitech Touch Mouse Server) (Version: 1.0 - Logitech Inc.)
MagicDisc 2.7.106 (HKLM-x32\...\MagicDisc 2.7.106) (Version:  - )
Malwarebytes Anti-Malware versione 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Marvell Miniport Driver (HKLM-x32\...\Marvell Miniport Driver) (Version: 11.45.4.3 - Marvell)
Microsoft .NET Framework 1.1 (HKLM-x32\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4 Client Profile - Language Pack (ITA) (HKLM\...\Microsoft .NET Framework 4 Client Profile ITA Language Pack) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended - Language Pack (ITA) (HKLM\...\Microsoft .NET Framework 4 Extended ITA Language Pack) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Flight Simulator X (HKLM-x32\...\InstallShield_{F535B2CF-C9BB-4162-B03A-02D6971F32CC}) (Version: 10.0.60905 - Microsoft Game Studios)
Microsoft LifeCam (HKLM\...\{5CE7E3F5-9803-4F32-AA89-2D8848A80109}) (Version: 3.60.253.0 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-0410-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.5849.0427 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 1.0.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable - x64 8.0.59192 (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM-x32\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
MiniTool Partition Wizard Home Edition 7.6.1 (HKLM-x32\...\{05D996FA-ADCB-4D23-BA3C-A7C184A8FAC6}_is1) (Version:  - MiniTool Solution Ltd.)
MisuraInternet Speed Test 1.2.0 (HKLM-x32\...\MisuraInternet Speed Test_is1) (Version: 1.2.0 - Fondazione Ugo Bordoni)
Modello 730 2012 (HKLM-x32\...\Modello 730 2012) (Version:  - )
Modello 730 2013 (HKLM-x32\...\Modello 730 2013) (Version:  - )
Modello 77S 2012 (HKLM-x32\...\Modello 77S 2012) (Version:  - )
Modello 77S 2013 (HKLM-x32\...\Modello 77S 2013) (Version:  - )
Modello F24  (HKLM-x32\...\Modello F24 ) (Version:  - )
Modello IMU 2012 (HKLM-x32\...\Modello IMU 2012) (Version:  - )
Modello IMU 2013 (HKLM-x32\...\Modello IMU 2013) (Version:  - )
Modello ISEE  (HKLM-x32\...\Modello ISEE ) (Version:  - )
Modello RED 2012 (HKLM-x32\...\Modello RED 2012) (Version:  - )
MotoHelper MergeModules (HKLM-x32\...\{94CAC2F1-C856-47F4-AF24-65A1E75AEDB9}) (Version: 1.2.0 - Motorola) Hidden
Mozilla Firefox 38.0.1 (x86 it) (HKLM-x32\...\Mozilla Firefox 38.0.1 (x86 it)) (Version: 38.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NAR (HKLM-x32\...\NAR) (Version:  - )
Noise Reduction Plug-in 2.0i (HKLM-x32\...\{DC35AABA-EA0A-41C1-8462-F60A201DFF9B}) (Version: 2.0.455 - Sony)
NVIDIA Driver 3D Vision 332.21 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 332.21 - NVIDIA Corporation)
NVIDIA Driver del controller 3D Vision 332.21 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 332.21 - NVIDIA Corporation)
NVIDIA Driver grafico 332.21 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 332.21 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.13.0725 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.0725 - NVIDIA Corporation)
Pannello di controllo NVIDIA 332.21 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.ControlPanel) (Version: 332.21 - NVIDIA Corporation) Hidden
Parser MSXML 4.0 SP2 e SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Prince of Persia (HKLM-x32\...\{7C11154F-3539-4CB5-979D-EF7913473E53}) (Version: 1.0 - Ubisoft)
Privacy196 (HKLM-x32\...\Privacy196) (Version:  - )
PunkBuster Services (HKLM-x32\...\PunkBusterSvc) (Version: 0.986 - Even Balance, Inc.)
QuickTime Alternative 3.2.2 (HKLM-x32\...\QuicktimeAlt_is1) (Version: 3.2.2 - )
Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 1.1.0.6 - Rockstar Games)
Saitek SD6 Programming Software 6.0.7.0 (HKLM\...\{83405352-1DE2-40C9-9D45-D787496D0619}) (Version: 6.0.7.0 - Saitek)
Scribus 1.4.1 (HKLM-x32\...\Scribus 1.4.1) (Version: 1.4.1 - The Scribus Team)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0015-0410-1000-0000000FF1CE}_Office14.SingleImage_{FB58D17A-B604-4254-89C8-CF5F6A82291C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0016-0410-1000-0000000FF1CE}_Office14.SingleImage_{FB58D17A-B604-4254-89C8-CF5F6A82291C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0018-0410-1000-0000000FF1CE}_Office14.SingleImage_{FB58D17A-B604-4254-89C8-CF5F6A82291C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0019-0410-1000-0000000FF1CE}_Office14.SingleImage_{FB58D17A-B604-4254-89C8-CF5F6A82291C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001A-0410-1000-0000000FF1CE}_Office14.SingleImage_{FB58D17A-B604-4254-89C8-CF5F6A82291C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001B-0410-1000-0000000FF1CE}_Office14.SingleImage_{FB58D17A-B604-4254-89C8-CF5F6A82291C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0407-1000-0000000FF1CE}_Office14.SingleImage_{EE3A99C9-FD8F-4923-9F82-27365DA4B873}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0409-1000-0000000FF1CE}_Office14.SingleImage_{C814F7D9-CE9D-45AA-BA7C-88BDD0E1EB7C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-040C-1000-0000000FF1CE}_Office14.SingleImage_{77A8B979-11B0-4774-8003-574EE8A4BC22}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0410-1000-0000000FF1CE}_Office14.SingleImage_{802039D1-1720-41CA-A332-2C24F3B3872B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-002C-0410-1000-0000000FF1CE}_Office14.SingleImage_{223CEB62-5E39-42F4-8C50-B65A6CE52472}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{A3364707-2F53-4C83-8F68-C9877A9080C7}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.SingleImage_{F3FAAB68-7697-4B1F-A23A-72312565AEAB}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0410-1000-0000000FF1CE}_Office14.SingleImage_{B9809677-15B5-4D8F-A456-FBAFAEC5F8CE}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-006E-0410-1000-0000000FF1CE}_Office14.SingleImage_{2F5EAEBE-0252-4CCD-B573-9EFD201BDDC3}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00A1-0410-1000-0000000FF1CE}_Office14.SingleImage_{FB58D17A-B604-4254-89C8-CF5F6A82291C}) (Version:  - Microsoft) Hidden
Skype™ 7.5 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.5.101 - Skype Technologies S.A.)
Software per stampante EPSON (HKLM\...\EPSON Printer and Utilities) (Version:  - )
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Spyware Doctor 7.0 (HKLM-x32\...\Spyware Doctor) (Version: 7.0 - PC Tools)
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
Stellarium 0.10.6.1 (HKLM-x32\...\Stellarium_is1) (Version:  - )
Successioni (HKLM-x32\...\Successioni) (Version:  - )
SWAT 4 (HKLM-x32\...\{8E1CCF20-9E12-4824-BD59-7AD9E0486DD8}) (Version: 1.0.31763 - Nome società) Hidden
SWAT 4 (HKLM-x32\...\InstallShield_{8E1CCF20-9E12-4824-BD59-7AD9E0486DD8}) (Version: 1.0.31763 - Nome società)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Tabelle TFS (HKLM-x32\...\Tabelle TFS) (Version:  - )
Tabelle UIC (HKLM-x32\...\Tabelle UIC) (Version:  - )
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.24951 - TeamViewer)
TESI (e-TPrep ACA CS5) (HKLM\...\e-TPrep ACA CS5) (Version: 1.0.0.5 - TESI Automazione srl)
TP-LINK USB Printer Controller (HKLM-x32\...\{3EC900B5-28EE-4472-A9FF-B11A879EC838}) (Version: 1.12.0927 - TP-LINK)
Transcribe! 8.31 (HKLM-x32\...\Transcribe!_is1) (Version: 8.31 - Seventh String Software)
TuxGuitar (HKLM-x32\...\{03534DA5-2F88-4B8E-A978-849B979E1B8F}) (Version: 1.2 - Herac)
Ubisoft Game Launcher (HKLM-x32\...\{888F1505-C2B3-4FDE-835D-36353EBD4754}) (Version: 1.0.0.0 - UBISOFT)
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
VCE Exam Simulator Demo (HKLM-x32\...\VCE Exam Simulator Demo_is1) (Version:  - Avanset)
VLC media player 2.1.0 (HKLM-x32\...\VLC media player) (Version: 2.1.0 - VideoLAN)
VMware Workstation (HKLM\...\{0D94F75A-0EA6-4951-B3AF-B145FA9E05C6}) (Version: 11.1.0 - VMware, Inc.) Hidden
VMware Workstation (HKLM-x32\...\VMware_Workstation) (Version: 11.1.0 - VMware, Inc)
Volture Agenzia del Territorio (HKLM-x32\...\Volture Agenzia del Territorio) (Version:  - )
Windows 7 USB/DVD Download Tool (HKLM-x32\...\{CCF298AF-9CE1-4B26-B251-486E98A34789}) (Version: 1.0.30 - Microsoft Corporation)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (06/03/2009 2.3.0.0) (HKLM\...\49CF605F02C7954F4E139D18828DE298CD59217C) (Version: 06/03/2009 2.3.0.0 - Garmin)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Windows Phone app for desktop (HKLM-x32\...\{F8857D93-D33C-4937-B0DE-86BB52935593}) (Version: 1.0.1720.1 - Microsoft Corporation)
Windows Phone Support Tool (HKLM\...\{CE5D4A75-8A94-4A15-9F88-AF6698681DA3}) (Version: 2.0.0000 - Microsoft Corporation)
Windows XP Mode (HKLM\...\{1374CC63-B520-4f3f-98E8-E9020BF01CFF}) (Version: 1.3.7600.16422 - Microsoft Corporation)
WinPcap 4.1.3 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2980 - Riverbed Technology, Inc.)
WinRAR gestione archivi (HKLM\...\WinRAR archiver) (Version:  - )
Xiph.Org Open Codecs 0.85.17777 (HKLM-x32\...\Open Codecs) (Version: 0.85.17777 - Xiph.Org)
XMedia Recode versione 3.2.0.1 (HKLM-x32\...\{DDA3C325-47B2-4730-9672-BF3771C08799}_is1) (Version: 3.2.0.1 - XMedia Recode)
Zoom (HKCU\...\ZoomUMX) (Version: 3.5 - Zoom Video Communications, Inc.)
Zune (HKLM\...\Zune) (Version: 04.08.2345.00 - Microsoft Corporation)

========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 6135.1 MB
Available physical RAM: 4150.6 MB
Total Pagefile: 12268.39 MB
Available Pagefile: 10069.12 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.95 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:554.92 GB) (Free:61.25 GB) NTFS
3 Drive e: (SWAT4) (CDROM) (Total:1.7 GB) (Free:0 GB) CDFS
4 Drive f: () (Fixed) (Total:41.15 GB) (Free:18.17 GB) NTFS

========================= Users: ========================================

Account utente per \\ANGELO-PC

Administrator            Angelo                   ASPNET                   
Guest                    
Esecuzione comando riuscita.


**** End of log ****
 



#4 intel01

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Posted 01 June 2015 - 08:15 PM

http://speccy.piriform.com/results/jakoCbNcKJeVhxny72yjgCp



#5 hamluis

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Posted 02 June 2015 - 09:21 AM

Description: Product: Microsoft Silverlight -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0\Suffixes.  System error 5. 

 

Appears to be a Mozilla problem from what I see:  Firefox And Silverlight .  You would probably have better luck with an answer at the Mozilla forums, IMO, but you should take a look at the first five or so links listed.

 

There also seems to be a lot of guesswork by many with this type of error, including me :).

 

Louis


Edited by hamluis, 02 June 2015 - 09:24 AM.


#6 intel01

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Posted 02 June 2015 - 03:45 PM

Yeah, I think that's the problem. In effect I have the same error with other programs like Acrobat Reader or BB Blend etc.

What do you think if I reset the registry permission? It could be a solution...






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