to Bleeping Computer.
Since much of what ComboFix does is completed upon reboot as part of its routine...if an onboard security tool (anti-virus, anti-malware) with real-time protection is running at that time, it could interfere with what ComboFix needs to do. Therefore, it is important these types of programs be disabled before
running ComboFix. If security programs are not disabled before performing a scan, not only could they interfere with ComboFix but they could also remove some of ComboFix's embedded files which sometimes causes "unpredictable results"
or keeps it from running properly.
Since you already ran ComboFix due to possible malware infection, its log should be thoroughly reviewed by trained experts in order to ascertain what was detected/removed and what malware you're dealing with. A log should have been created and saved to the root directory (%SystemDrive%), usually C:\ComboFix.txt
. Reviewing that log would be helpful in resolving your issue but ComboFix logs are not
permitted in this forum so we cannot continue here.
Further, many of the scanning tools we use in this forum are not capable of detecting (removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need to create and post a FRST log for further investigation.
Please follow the instructions in the Preparation Guide For Requesting Help
starting at Step 6.
- If you cannot complete a step, then skip it and continue with the next.
- In Step 6 there are instructions for downloading and running running running FRST which will create two logs.
When you have done that, post your logs
to include your ComboFix log
in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team Experts.
-- If no log was created by ComboFix or you cannot post its log, then ignore this part and just post the other requested log(s) as follows.Start a new topic
, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway
. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so we can close this one.