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Can't update MSE


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#1 jargos

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Posted 01 June 2015 - 08:57 AM

Hello

I keep trying to update Microsoft Security Essentials but It stops at 'checking for updates' and tells me I have a connectivity problem and to check again later.

But I have no such problem. Everything esle is working fine. I even deleted my entire WiFi connection and recreated a new one - again, everything just fine, except MSE update.

 

I uninstalled MSE and re-installed it, and it was successful, including all the most recent updates. But again, when I go to check for new updates I get the same 'connectivity problem' message.

 

Thinking there may have been a confict with Malwarebytes, I completely uninstalled that, and even downloaded the Malwarebytes clean up tool available here. But again, no go. MSE still won't update.

 

I then uninstalled MSE again, and also downloaded the MSE clean up tool from here, ran that, did a couple of restarts, etc, then downloaded and installed MSE again. It installed right, with all the up to date updates .. but .. check for updates .. connectivity problem .. AGAIN ... Eeek .. !!!

 

Attached (hopefully) is a copy of the message I am getting every time I try to update MSE.

 

Any help would be appreciated. Thank you.

Attached Files


Edited by computerxpds, 01 June 2015 - 09:14 AM.
Moved from Windows 7 to AV AM software forum

Linux Mint 17.2 Cinnamon on older, Pentium 4 desktop.

Win 7 on Medion Akoya i3 laptop


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#2 dc3

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Posted 01 June 2015 - 10:57 AM

What browser are you using?

 

If you are not using Internet Explorer to download the updates, you should be.

 

If you are using IE, try the troubleshooting suggestions here.


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#3 jargos

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Posted 01 June 2015 - 08:35 PM

Hello dc3 and thank you.

 

Yes, I am using IE with all the latest updates.

 

Went to the link, you provided above, and did step 1. It worked !!!

 

Funny thing is, I actually reset IE yesterday, but it didn't work then. Thinking about the difference ? It might be that I did it yesteday while IE was open, and not after having closed IE, and then gone thru the start menu, as per step 1 in the link you gave.

 

All fixed. Thanks again.

 

You guys are great !!!


Linux Mint 17.2 Cinnamon on older, Pentium 4 desktop.

Win 7 on Medion Akoya i3 laptop


#4 noknojon

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Posted 01 June 2015 - 08:40 PM

Note that there was a fresh load of M/soft Updates installed in the last 12 hours.

 

This may have also helped if you have Updates set to Automatically install (just a thought)



#5 jargos

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Posted 01 June 2015 - 08:48 PM

Noted, thank you. Just got the latest. All good !

 

On another (related) note. Want to re-load Malwarebytes, so I thought, safest place to download it again, would be from your dowloads here.

 

So I did, and after it downloaded I got a big red message saying 'Warning, the signature to this program is corrupt or invalid'

 

Should I be worried ? I didn't install it, I just deleted it out of dwonloads, as it was rather scarey, but can easily dowload it again.


Linux Mint 17.2 Cinnamon on older, Pentium 4 desktop.

Win 7 on Medion Akoya i3 laptop


#6 quietman7

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Posted 01 June 2015 - 09:39 PM

Bleeping Computer's hosted programs for download are trustworthy, safe and malware-free.

I'm not sure why you received that message, however, you can try one of these links.
Malwarebytes Anti-Malware Free
Malwarebytes Anti-Malware Premium
Malwarebytes alternate download
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#7 jargos

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Posted 02 June 2015 - 01:18 AM

Hi quiteman7

 

I downloaded it from the first link shown in your above post and all well well - fully loaded, updated, scanned, etc.

 

This, however, happens to be the exact link I used earlier when I got that nasty message. One tries to figure out why ..

 

I suppose it may have had to do something with the fact that I had also just downloaded a truckload of Windows and IE updates .. and they sometimes require several start ups before they get themselves in the right mood :-)

 

Anyway, looks all good. Thanks.


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Win 7 on Medion Akoya i3 laptop


#8 quietman7

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Posted 02 June 2015 - 06:35 AM

You're welcome on behalf of the Bleeping Computer community.
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