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Windows Update stuck in loop


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#1 Howardtheduck316

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Posted 01 June 2015 - 08:20 AM

For about the last 2 weeks my computer has been stuck in a loop. When I restart my computer Windows will try to install updates. It will get to 97% install then fail. After the fail it will revert back to the last restore point. This takes over 30 minutes. I have ran eset scanner and Malwarebytes with only minor things wrong. I have disabled my companies virus scan (Symantec). I have even ran the window fix it tool. Nothing. I have attached a screen shot of the fails. Any help would be appreciated. I have had lots of problems with updates on this computer. The others in the office that are the exact same updated just fine. 

 

Windows 7 processional

Service pack 1

32 bit

 



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#2 dc3

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Posted 01 June 2015 - 11:46 AM

Apparently you didn't attach the screen shot.

 

You can post the screenshot in your next post as an attachment.  
 
Just below the area where you write text in a post there is the Post button, to the right of this is More Reply Options
 
Post2_zpsf05c0430.png
 
When you click on More Relpy Options  you will see Attach Files and Browse, click on Browse, this will open Pictures on your computer, click on the image you want to post, then click on Attach This File, then Add Reply.
 
BCreply1_zpsc36d42fc.png 
 
 
What happens if you try to boot into Safe Mode?
 
You posted that after the failure the computer will revert to the last restore point.  Is Windows functional at that point?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Howardtheduck316

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Posted 01 June 2015 - 02:14 PM

Sorry about that. Yes, it works just fine after it reverts back. 

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#4 dc3

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Posted 02 June 2015 - 09:49 AM

 I have even ran the window fix it tool.

 

Which Fixit did you run?


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#5 Howardtheduck316

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Posted 03 June 2015 - 10:38 AM

the windows update fixit



#6 dc3

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Posted 03 June 2015 - 10:59 AM

There is more than one, which one did you run?


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#7 coxchris

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Posted 03 June 2015 - 11:47 AM

What update does it get stuck?  from your screen shot everything is failing. Try to select 10 updates and run the download and install let it restart  and repeat the process.

 

Did you run "Window Update Reset Components" fixit? 


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#8 coxchris

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Posted 03 June 2015 - 11:56 AM

 I have disabled my companies virus scan (Symantec). 

 

Is this a work computer connect by a domain setup or a laptop you borrow from work. The other thing is you can use your IT help desk related to their fleet of computers. Some companies have it set up by WSUS policy which inhibits us from helping because of the work environment and their security policies   in place 


Edited by coxchris, 03 June 2015 - 11:59 AM.

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#9 Howardtheduck316

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Posted 04 June 2015 - 10:47 AM

 

windows update troubleshooter fixit50123. Yes, Symantec is disabled. 



#10 dc3

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Posted 04 June 2015 - 10:54 AM

coxchris brings up a valid point.  If this is a computer being used at your place of employment and belongs to that company and there is IT support, that tech should be working on this computer.


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