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help for slow computer


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18 replies to this topic

#1 skwipp

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Posted 31 May 2015 - 07:38 PM

Where is the best place to find help for "Service Control Manager" errors? My computer has been acting WIERD. When I try to start fresh and open MSWord (or PowerPoint), it goes into some kind of super s-l-o-w state. It will take 20 minutes to load the program. I'm not usually that patient... 

I ran Event Viewer and found numerous Service Control Manager errors and others. Note the following: I believe I tried opening Word at about 7:20pm.

 

Error 5/31/15 7:35:48 PM Dhcp-Client 1001 Address Configuration State Event
Error 5/31/15 7:35:38 PM Service Control Manager 7001 None
Error 5/31/15 7:35:38 PM Service Control Manager 7001 None
Error 5/31/15 7:35:27 PM Service Control Manager 7001 None
Error 5/31/15 7:34:59 PM DistributedCOM 10016 None
Error 5/31/15 7:34:21 PM WMI 10 None
Error 5/31/15 7:33:50 PM Service Control Manager 7001 None
Warning 5/31/15 7:33:49 PM Wininit 11 None
Error 5/31/15 7:33:44 PM DHCPv6-Client 1003 Address Configuration State Event
Error 5/31/15 7:33:35 PM Kernel-EventTracing 3 Session
Warning 5/31/15 7:33:06 PM WLAN-AutoConfig 4001 None
Error 5/31/15 7:33:01 PM Service Control Manager 7001 None
Error 5/31/15 7:32:21 PM Microsoft Office 14 2001 None
Error 5/31/15 7:32:14 PM Microsoft Office 14 2001 None
Error 5/31/15 7:31:23 PM Microsoft Office 14 2000 None
Error 5/31/15 7:28:25 PM Service Control Manager 7000 None
Error 5/31/15 7:28:25 PM Service Control Manager 7009 None
Error 5/31/15 7:27:14 PM Service Control Manager 7022 None
Error 5/31/15 7:25:09 PM Service Control Manager 7022 None
Error 5/31/15 7:21:50 PM Dhcp-Client 1001 Address Configuration State Event
Error 5/31/15 7:21:48 PM Service Control Manager 7001 None
Error 5/31/15 7:21:48 PM Service Control Manager 7001 None
Error 5/31/15 7:21:38 PM Service Control Manager 7001 None
Error 5/31/15 7:21:04 PM DistributedCOM 10016 None
Error 5/31/15 7:20:16 PM WMI 10 None
Warning 5/31/15 7:19:54 PM Wininit 11 None
Error 5/31/15 7:19:53 PM Service Control Manager 7001 None
Error 5/31/15 7:19:37 PM Kernel-EventTracing 3 Session
Error 5/31/15 7:18:34 PM Service Control Manager 7001 None
Error 5/31/15 7:00:05 PM Windows Backup 4103 None

Edited by Orange Blossom, 31 May 2015 - 09:09 PM.
Moved to more appropriate forum. ~ OB


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#2 hamluis

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Posted 31 May 2015 - 08:45 PM

What version of Windows is installed?

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis


Edited by hamluis, 31 May 2015 - 08:47 PM.


#3 skwipp

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Posted 31 May 2015 - 09:02 PM

Thanks for your help. This has been driving me crazy...

 

 

Here is the Mini toolbox report:

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by skw (administrator) on 31-05-2015 at 21:57:43
Running from "C:\Users\skw\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion g6 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/31/2015 09:36:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/31/2015 09:30:47 PM) (Source: Application Hang) (User: )
Description: The program mmc.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1a08
Start Time: 01d09c006ad66e45
Termination Time: 2059
Application Path: C:\Windows\system32\mmc.exe
Report Id: c4d9ea47-07fd-11e5-a1b7-78e3b55da222
 
Error: (05/31/2015 09:23:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: ASC.exe, version: 8.2.0.797, time stamp: 0x554c55a4
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f
Exception code: 0xc0000005
Fault offset: 0x00028c6c
Faulting process id: 0x2358
Faulting application start time: 0xASC.exe0
Faulting application path: ASC.exe1
Faulting module path: ASC.exe2
Report Id: ASC.exe3
 
Error: (05/31/2015 07:34:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/31/2015 07:32:21 PM) (Source: Microsoft Office 14) (User: )
Description: Microsoft Word: Rejected Safe Mode action : Word failed to start correctly last time.  Starting Word in safe mode will help you correct or isolate a startup problem in order to successfully start the program.  Some functionality may be disabled in this mode.
Do you want to start Word in safe mode?.
Rejected Safe Mode action : Microsoft Word.
 
Error: (05/31/2015 07:32:14 PM) (Source: Microsoft Office 14) (User: )
Description: Microsoft Word: Rejected Safe Mode action : Word failed to start correctly last time.  Starting Word in safe mode will help you correct or isolate a startup problem in order to successfully start the program.  Some functionality may be disabled in this mode.
Do you want to start Word in safe mode?.
Rejected Safe Mode action : Microsoft Word.
 
Error: (05/31/2015 07:31:23 PM) (Source: Microsoft Office 14) (User: )
Description: Microsoft Word: Accepted Safe Mode action : Word failed to start correctly last time.  Starting Word in safe mode will help you correct or isolate a startup problem in order to successfully start the program.  Some functionality may be disabled in this mode.
Do you want to start Word in safe mode?.
Accepted Safe Mode action : Microsoft Word.
 
Error: (05/31/2015 07:20:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/31/2015 07:00:05 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location J:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).
 
Error: (05/30/2015 11:43:29 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-4169323326-487785036-3451662750-1001.bak).  hr = 0x80070539, The security ID structure is invalid.
Operation:
   OnIdentify event
   Gathering Writer Data
Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {a907e60a-431e-413b-b97c-d4f19823e03a}
 
 
System errors:
=============
Error: (05/31/2015 09:36:40 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: 
%%1058
 
Error: (05/31/2015 09:36:40 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: 
%%1058
 
Error: (05/31/2015 09:36:29 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: 
%%1058
 
Error: (05/31/2015 09:35:55 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (05/31/2015 09:34:50 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%1058
 
Error: (05/31/2015 09:32:11 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%1058
 
Error: (05/31/2015 08:53:48 PM) (Source: Service Control Manager) (User: )
Description: The Advanced SystemCare Service 8 service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (05/31/2015 07:35:38 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%1058
 
Error: (05/31/2015 07:35:38 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%1058
 
Error: (05/31/2015 07:35:27 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%1058
 
 
Microsoft Office Sessions:
=========================
Error: (05/31/2015 09:36:04 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/31/2015 09:30:47 PM) (Source: Application Hang)(User: )
Description: mmc.exe6.1.7600.163851a0801d09c006ad66e452059C:\Windows\system32\mmc.exec4d9ea47-07fd-11e5-a1b7-78e3b55da222
 
Error: (05/31/2015 09:23:01 PM) (Source: Application Error)(User: )
Description: ASC.exe8.2.0.797554c55a4ole32.dll6.1.7601.175144ce7b96fc000000500028c6c235801d09c05c4ce6ab1C:\Program Files (x86)\IObit\Advanced SystemCare 8\ASC.exeC:\Windows\syswow64\ole32.dllbe1adabc-07fc-11e5-a1b7-78e3b55da222
 
Error: (05/31/2015 07:34:21 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/31/2015 07:32:21 PM) (Source: Microsoft Office 14)(User: )
Description: Microsoft WordWord failed to start correctly last time.  Starting Word in safe mode will help you correct or isolate a startup problem in order to successfully start the program.  Some functionality may be disabled in this mode.
Do you want to start Word in safe mode?
 
Error: (05/31/2015 07:32:14 PM) (Source: Microsoft Office 14)(User: )
Description: Microsoft WordWord failed to start correctly last time.  Starting Word in safe mode will help you correct or isolate a startup problem in order to successfully start the program.  Some functionality may be disabled in this mode.
Do you want to start Word in safe mode?
 
Error: (05/31/2015 07:31:23 PM) (Source: Microsoft Office 14)(User: )
Description: Microsoft WordWord failed to start correctly last time.  Starting Word in safe mode will help you correct or isolate a startup problem in order to successfully start the program.  Some functionality may be disabled in this mode.
Do you want to start Word in safe mode?
 
Error: (05/31/2015 07:20:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/31/2015 07:00:05 PM) (Source: Windows Backup)(User: )
Description: J:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
Error: (05/30/2015 11:43:29 PM) (Source: VSS)(User: )
Description: ConvertStringSidToSid(S-1-5-21-4169323326-487785036-3451662750-1001.bak)0x80070539, The security ID structure is invalid.
Operation:
   OnIdentify event
   Gathering Writer Data
Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {a907e60a-431e-413b-b97c-d4f19823e03a}
 
CodeIntegrity Errors:
===================================
  Date: 2014-09-06 20:22:56.432
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\LMouFilt.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-09-06 20:22:56.354
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\LMouFilt.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.7.0.1530 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.5.9.620 - Adobe Systems, Inc.)
Advanced SystemCare 8 (HKLM-x32\...\Advanced SystemCare 8_is1) (Version: 8.2.0 - IObit)
Amazon MP3 Downloader 1.0.17 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Arma 3 (HKLM-x32\...\Steam App 107410) (Version:  - Bohemia Interactive)
ASUS EA-N66 Ethernet Adapter Utilities (HKLM-x32\...\{58FC5E73-F03F-472A-A54B-C739F5ED92AA}) (Version: 1.0.1.0 - ASUS)
Batch Update (HKLM-x32\...\{72CB5335-6D2A-4207-B811-6CB6C6925039}) (Version: 3.0 - Libronix Corporation) Hidden
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bible Data Type System Files (HKLM-x32\...\{5F81DD84-6A2F-11D4-903E-00E0293397B7}) (Version: 3.0 - Libronix Corporation) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Browser Extensions (HKCU\...\{3A787631-66A2-4634-B928-A37E73B58FB6}) (Version: 2.4 - Spigot, Inc.)
Canon MG5300 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG5300_series) (Version:  - )
Championship Hearts All-Stars 7.50 (HKLM-x32\...\ChampHearts) (Version: 7.50 - DreamQuest)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Common System Files (HKLM-x32\...\{5F81DD89-6A2F-11D4-903E-00E0293397B7}) (Version: 3.0 - Libronix Corporation) Hidden
CSR Harmony Wireless Software Stack (HKLM\...\{17DEA095-8EE1-49A2-AC5A-9663DB098FA9}) (Version: 2.1.63.0 - Cambridge Silicon Radio Limited.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
Dropbox (HKCU\...\Dropbox) (Version: 3.4.6 - Dropbox, Inc.)
Eldritch (HKLM-x32\...\Steam App 252630) (Version:  - Minor Key Games)
eReg (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{E96CAA2A-0244-4A2A-8403-0C3C9534778B}) (Version: 2.1.1 - Hewlett-Packard)
e-Sword (HKLM-x32\...\{9B98010C-A6E2-40D4-A69D-7EA024EAEC79}) (Version: 9.09.0001 - Rick Meyers)
Flickr Uploadr 3.2.1 (HKLM-x32\...\Flickr Uploadr) (Version:  - )
FTL: Faster Than Light (HKLM-x32\...\Steam App 212680) (Version:  - Subset Games)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.81 - Google Inc.)
Google Drive (HKLM-x32\...\{35574F09-89F9-4B16-B69B-64F3E25901B8}) (Version: 1.21.9226.6034 - Google, Inc.)
Google Talk Plugin (HKLM-x32\...\{CA3DD97D-1FD7-37A7-BD5C-FC4430C8B8E6}) (Version: 5.41.2.0 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Graphical Query Editor (HKLM-x32\...\{CC351B44-5610-43C5-81E6-A2C760CB0A20}) (Version: 3.0 - Libronix Corporation) Hidden
Hearthstone (HKLM-x32\...\Hearthstone) (Version:  - Blizzard Entertainment)
Heroes of Might & Magic V: Hammers of Fate (HKLM-x32\...\{66FF4C48-0083-4E60-8556-B883AB200091}) (Version:  - )
Heroes of Might and Magic 4 Complete version 1.0 (HKLM-x32\...\{8A7C840E-F261-443C-B895-A97F5BB30AB7}_is1) (Version: 1.0 - Ubisoft)
Heroes of Might and Magic V (HKLM-x32\...\{20071984-5EB1-4881-8EDB-082532ACEC6D}) (Version:  - )
Heroes of the Storm (HKLM-x32\...\Heroes of the Storm) (Version:  - Blizzard Entertainment)
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) HP Documentation (HKLM-x32\...\{E56E5D38-5972-420A-9BAF-0F84471E0142}) (Version: 1.1.0.0 - Hewlett-Packard)
HP On Screen Display (HKLM-x32\...\{ED1BD69A-07E3-418C-91F1-D856582581BF}) (Version: 1.3.5 - Hewlett-Packard Company)
HP Power Manager (HKLM-x32\...\{D8BCE5B9-67CF-4F3F-93AE-3ACC754C72EB}) (Version: 1.4.7 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{5036764A-435D-40C9-869C-31085A3D741D}) (Version: 8.7.4751.3798 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.1.13476.3753 - Hewlett-Packard Company)
HP Software Framework (HKLM-x32\...\{962CB079-85E6-405F-8704-1C62365AE46F}) (Version: 4.5.10.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
iCloud (HKLM\...\{709A2D23-C25E-47B5-9268-CB6FEE648504}) (Version: 4.1.1.53 - Apple Inc.)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6423.0 - IDT)
InsiderFootball 2013 (HKLM-x32\...\{CB60B302-F106-4302-8434-F5A8D5C4B364}) (Version: 1.5.56 - Fantistics)
InsiderFootball 2014 (HKLM-x32\...\{80BDF5D5-81F1-4961-9D61-045121037277}) (Version: 1.6.01 - Fantistics)
Intel® Chipset Device Software (HKLM-x32\...\{5ae11e9e-c192-4030-97b5-2f83e0edf570}) (Version: 10.0.24 - Intel® Corporation) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Driver Update Utility 2.0 (HKLM-x32\...\{59DB38EB-F864-4E10-841D-38CFBCF864B0}) (Version: 2.0.0.29 - Intel) Hidden
Intel® Identity Protection Technology 1.1.2.0 (HKLM-x32\...\{C01A86F5-56E7-101F-9BC9-E3F1025EB779}) (Version: 1.1.2.0 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.2843 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.6.0.1002 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Intel® Driver Update Utility (HKLM-x32\...\{8409c4f7-2340-4933-a304-5d37db4fb48b}) (Version: 2.0.0.29 - Intel)
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 4.2.6.2 - IObit)
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
Legend of Grimrock (HKLM-x32\...\Steam App 207170) (Version:  - Almost Human Games)
Libronix Digital Library System (HKLM-x32\...\{5F81DD92-6A2F-11D4-903E-00E0293397B7}) (Version: 3.0 - Libronix Corporation) Hidden
Libronix Digital Library System (HKLM-x32\...\Libronix DLS) (Version:  - Libronix Corporation)
Libronix DLS Application (HKLM-x32\...\{5F81DD97-6A2F-11D4-903E-00E0293397B7}) (Version: 3.0 - Libronix Corporation) Hidden
Libronix DLS Shortcuts (HKLM-x32\...\{CA0AF735-4583-413E-897F-E91A237EE2E1}) (Version: 3.0 - Libronix Corporation) Hidden
LibronixUpdate (HKLM-x32\...\{5F81DD9B-6A2F-11D4-903E-00E0293397B7}) (Version: 3.0 - Libronix Corporation) Hidden
LLS Resource Driver (HKLM-x32\...\{5F81DD9F-6A2F-11D4-903E-00E0293397B7}) (Version: 3.0 - Libronix Corporation) Hidden
Logitech SetPoint 6.65 (HKLM\...\sp6) (Version: 6.65.62 - Logitech)
Logos Bible Software (HKLM-x32\...\{1C2E2B2C-42C3-44D8-8C55-1DED679ED2F0}) (Version: 6.48.38 - Faithlife Corporation)
Logos Bible Software 4 (HKLM-x32\...\{800BD69E-5CB4-42EA-863F-A9D5B31385F0}) (Version: 4.60.03010 - Logos Bible Software)
Logos Lesson Builder 1.1 (HKLM-x32\...\Logos Lesson Builder) (Version:  - )
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Standard 2010 (HKLM\...\Office14.STANDARD) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 Might & Magic VI-Pack (HKLM-x32\...\Uplay Install 647) (Version:  - Ubisoft)
Might & Magic X Legacy (HKLM-x32\...\Uplay Install 401) (Version:  - Ubisoft)
Mozilla Firefox 33.1.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 33.1.1 (x86 en-US)) (Version: 33.1.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 33.1.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NCsoft Launcher (HKLM-x32\...\{5F8E2CBB-949D-4175-AC98-5ADE7F6C9697}) (Version: 1.5.19002 - NCsoft)
NETGEAR Genie (HKLM-x32\...\NETGEAR Genie) (Version: 2.2.27.1  - NETGEAR Inc.)
NETGEAR Powerline Utility (HKLM-x32\...\{2753B568-6F85-4E31-A114-A7F8D8606DDD}) (Version: 3.1.0.4 - NETGEAR Powerline) Hidden
NETGEAR Powerline Utility (HKLM-x32\...\InstallShield_{2753B568-6F85-4E31-A114-A7F8D8606DDD}) (Version: 3.1.0.4 - NETGEAR Powerline)
OEB Resource Driver (HKLM-x32\...\{19991EAD-C273-47EB-87E8-0D274925230B}) (Version: 3.0 - Libronix Corporation) Hidden
OpenOffice.org 3.1 (HKLM-x32\...\{E6B87DC4-2B3D-4483-ADFF-E483BF718991}) (Version: 3.1.9399 - OpenOffice.org)
paint.net (HKLM\...\{19BD2C33-16A8-4ED1-B9EA-D9E35B21EC42}) (Version: 4.0.5 - dotPDN LLC)
Pando Media Booster (HKLM-x32\...\{980A182F-E0A2-4A40-94C1-AE0C1235902E}) (Version: 2.6.0.8 - Pando Networks Inc.)
PDF Resource Driver (HKLM-x32\...\{5F81DDA3-6A2F-11D4-903E-00E0293397B7}) (Version: 3.0 - Libronix Corporation) Hidden
PlayOn (HKLM-x32\...\{E7F670FA-DF9F-4FC1-BC3D-C29BEA69E9BB}) (Version: 3.6.65 - MediaMall Technologies, Inc.)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Pox Nora (HKLM-x32\...\Steam App 201210) (Version:  - Desert Owl Games LLC)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.45.516.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.81 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4123-B2B9-173F09590E16}) (Version: 1.00.11.0706 - REALTEK Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{DBCD5E64-7379-4648-9444-8A6558DCB614}) (Version: 2.0.0 - Hewlett-Packard) Hidden
Risk of Rain (HKLM-x32\...\Steam App 248820) (Version:  - )
Safari (HKLM-x32\...\{C779648B-410E-4BBA-B75B-5815BCEFE71D}) (Version: 5.34.57.2 - Apple Inc.)
Search Protection (HKCU\...\Search Protection) (Version: 10.6.0.1 - Spigot, Inc.)
Sentence Diagramming (HKLM-x32\...\{A0EFB06D-0C7C-4A85-B1D3-65AF82536A7B}) (Version: 3.0 - Libronix Corporation) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0012-0000-1000-0000000FF1CE}_Office14.STANDARD_{A3364707-2F53-4C83-8F68-C9877A9080C7}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0016-0409-1000-0000000FF1CE}_Office14.STANDARD_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0018-0409-1000-0000000FF1CE}_Office14.STANDARD_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0019-0409-1000-0000000FF1CE}_Office14.STANDARD_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001A-0409-1000-0000000FF1CE}_Office14.STANDARD_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001B-0409-1000-0000000FF1CE}_Office14.STANDARD_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0409-1000-0000000FF1CE}_Office14.STANDARD_{C814F7D9-CE9D-45AA-BA7C-88BDD0E1EB7C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-040C-1000-0000000FF1CE}_Office14.STANDARD_{77A8B979-11B0-4774-8003-574EE8A4BC22}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0C0A-1000-0000000FF1CE}_Office14.STANDARD_{05916788-991E-417B-A8F3-77F90A2B8271}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-002C-0409-1000-0000000FF1CE}_Office14.STANDARD_{D4D48631-AC28-4250-B882-C956555B0B1D}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.STANDARD_{F3FAAB68-7697-4B1F-A23A-72312565AEAB}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0409-1000-0000000FF1CE}_Office14.STANDARD_{944EFCFD-823D-4C0A-9B01-CD76EEAEA1F3}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-006E-0409-1000-0000000FF1CE}_Office14.STANDARD_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00A1-0409-1000-0000000FF1CE}_Office14.STANDARD_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0115-0409-1000-0000000FF1CE}_Office14.STANDARD_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Shadowrun Returns (HKLM-x32\...\Steam App 234650) (Version:  - Harebrained Schemes)
Sibelius Scorch (Firefox, Opera, Netscape, Chrome only) (HKLM-x32\...\{41626CC0-A854-4402-AD06-D7939515C282}) (Version: 6.2.0 - Sibelius Software, a division of Avid Technology, Inc.)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
Strat-O-Matic Baseball Hall of Fame Lite 2012 (HKLM-x32\...\Strat-O-Matic Baseball Hall of Fame Lite 2012) (Version:  - )
Surfing Protection (HKLM-x32\...\IObit Surfing Protection_is1) (Version: 1.2 - IObit)
Synaptics TouchPad Driver (HKLM\...\SynTPDeinstKey) (Version: 16.2.10.12 - Synaptics Incorporated)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.42849 - TeamViewer)
Teleglitch: Die More Edition (HKLM-x32\...\Steam App 234390) (Version:  - Test3 Projects)
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version:  - Bethesda Game Studios)
The Walking Dead (HKLM-x32\...\Steam App 207610) (Version:  - )
Trend Micro Antivirus+ (HKLM\...\{ABBD4BA8-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 8.0 - Trend Micro Inc.)
Trend Micro Titanium (HKLM\...\{ABBD4BA9-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 8.0 - Trend Micro Inc.) Hidden
TurboTax 2011 (HKLM-x32\...\TurboTax 2011) (Version:  - Intuit, Inc)
TurboTax 2012 (HKLM-x32\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
TurboTax 2013 (HKLM-x32\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2014 (HKLM-x32\...\TurboTax 2014) (Version: 2014.0 - Intuit, Inc)
Uplay (HKLM-x32\...\Uplay) (Version: 6.1 - Ubisoft)
VIP Access SDK (1.1.0.1)  (HKLM-x32\...\VIP Access SDK) (Version: 1.1.0.1 - Symantec Inc.)
Warhammer 40,000: Dawn of War - Game of the Year Edition (HKLM-x32\...\Steam App 4570) (Version:  - Relic Entertainment)
WD SmartWare (HKLM\...\{EC39CC32-E144-42E4-9A59-53C20B408BDE}) (Version: 1.5.4 - Western Digital)
WIDCOMM Bluetooth Software (HKLM\...\{A1439D4F-FD46-47F2-A1D3-FEE097C29A09}) (Version: 6.5.1.4100 - Broadcom Corporation)
Windows 7 Upgrade Advisor (HKLM-x32\...\{AB05F2C8-F608-403b-95E1-FD8ADFACD31E}) (Version: 2.0.5000.0 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
 
========================= Memory info: ===================================
Percentage of memory in use: 57%
Total physical RAM: 4043.86 MB
Available physical RAM: 1738 MB
Total Pagefile: 10106.07 MB
Available Pagefile: 6442.75 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.18 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:447.28 GB) (Free:190.76 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:14.32 GB) (Free:1.59 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:3.96 GB) (Free:3.95 GB) FAT32
 
========================= Users: ========================================
User accounts for \\WIPPHOME
 
Administrator            Guest                    Kristen                  
skw                      
 
 
**** End of log ****
 
 
 
Thanks for your help.

Edited by hamluis, 01 June 2015 - 08:43 AM.


#4 Willy22

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Posted 01 June 2015 - 01:15 AM

- Your harddrive is in the first stage(s) of failing. SMART attributes 05, C4 & C5 are no longer at zero. Backup up everything and replace the harddrive.

- Peak memory usage for SVCHOST.exe at 1.5 GB is NOT a good sign.

- MS Office is clashing with some other piece of software. I have seen this error occurring on many systems but it's hard to say what piece of software is the causing that clash.



#5 skwipp

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Posted 01 June 2015 - 11:32 AM

I was afraid of that. Thanks for the diagnosis.

It seems to me that TrendMicro anti-virus is interfering with MS Office. I'll contact them.



#6 Sintharius

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Posted 01 June 2015 - 11:36 AM

I would recommend you post in Am I Infected for a checkup... Speccy is not the best tool for SMART diagnosis, and your MiniToolbox log shows the presence of unwanted software.

#7 Willy22

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Posted 01 June 2015 - 12:00 PM

- Sometimes re-installing MS Office helps.

- Before re-installing Windows copy the entire folder called "C:\Swsetup" to e.g. a USB stick. HP puts all the system driver set up software (display driver, sound, touchpad etc.) in that folder.

- Before re-installing Win 7 run Tweaking's Windows Repair. It fixes A LOT OF problems.

http://www.bleepingcomputer.com/download/windows-repair-all-in-one/

 

Follow the instructions provided. Disable internet & anti virus. Make a backup with the program. The program should take about 20 to 40 minutes to complete all repairs.



#8 dc3

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Posted 01 June 2015 - 12:04 PM

The Speccy shows a Reallocated Event Count of 3, and one sector in the Current Pending Sector Count, but does not indicate that the sector is uncorrectable.

 

The Speccy may not be "the best" tool, but it has been pretty darned accurate in indicating problematic attributes.

 

The hdd in question is a Seagate, please do the following to determine the health of the hdd.

 

Please download and run SeatTool for Windows.
 
When the website opens scroll down till you find the I Accept button and click on it.
 
If you scroll down below this button you will find instruction for installing this.
 
Once you install this program you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for hdds on your computer.  Please remove any external storage devices connected via USB port.
 
2.  Detected Drives will list the hdd/s found.  Place a check mark in the drive you want to run the scan on.
 
3.  You will see Basic Tests above Detected Drives, move the mouse pointer over this.
 
4.  A menu will open with options for different scans, please click on Long Generic Test
 
5.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.
 
6.  When the scan is complete you will see Test results, post the status.  If it is green it has passed the scan.
 
7.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Sintharius

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Posted 01 June 2015 - 12:06 PM

- Before re-installing Win 7 run Tweaking's Windows Repair. It fixes A LOT OF problems.
http://www.bleepingcomputer.com/download/windows-repair-all-in-one/
 
Follow the instructions provided. Disable internet & anti virus. Make a backup with the program. The program should take about 20 to 40 minutes to complete all repairs.

I'm not sure what is the point of running Windows Repair All-In-One if Windows is going to be reinstalled? Windows Repair AIO only resolves problems with Windows, nothing that a clean reinstall of Windows won't do.

#10 hamluis

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Posted 01 June 2015 - 12:38 PM

IMO...this system has a number of potential problem-contributors, starting with the hard drive situation, continuing with the installation of System Care and possible malware (Search Protect).

 

Moved to Am I infected.

 

Louis



#11 skwipp

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Posted 03 June 2015 - 10:02 AM

I ran the SeaTools app as suggested. It will not complete the "Long Generic" test. I have tried 3 x and the answer in just a couple of minutes is always: "Long Generic Fail".

I tried the "Short Generic" test. It passed with no comment.

 



#12 skwipp

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Posted 03 June 2015 - 10:07 AM

Here is the Log:

--------------- SeaTools for Windows v1.4.0.2 ---------------
6/3/15 10:46:08 AM
Model Number: ST9500325AS
Serial Number: 5VELG0J5
Firmware Revision: 0005HPM1
Long Generic - Started 6/3/15 10:46:08 AM
Long Generic - FAIL 6/3/15 10:46:58 AM
SeaTools Test Code: 6AE095D0
Identify - Started 6/3/15 10:49:35 AM
Short Generic - Started 6/3/15 10:49:53 AM
Short Generic - Pass 6/3/15 10:51:48 AM
Long Generic - Started 6/3/15 10:52:55 AM
Long Generic - FAIL 6/3/15 10:53:41 AM
SeaTools Test Code: 6AE095D0
Long Generic - Started 6/3/15 10:59:29 AM
Long Generic - FAIL 6/3/15 11:00:16 AM
SeaTools Test Code: 6AE095D0


#13 dc3

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Posted 03 June 2015 - 10:53 AM

You need to replace your hdd.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 skwipp

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Posted 06 June 2015 - 10:25 AM

Thanks for the help. I am replacing the hdd today.

#15 dc3

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Posted 06 June 2015 - 10:27 AM

Let us know how it goes.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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