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Having Issues with Windows 7 Professional (Dell 172 5721 Laptop)


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#1 walkfacefirst

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Posted 31 May 2015 - 03:38 PM

Hello,

 

I have been having on-going issues with Windows 7 Professional on this laptop. The error message below signifies the main problem which develops when I am trying to do a start up repair but I also have received a bluescreen issue with this laptop as well (i.e. Bad Pool Header). 

 

I have reinstalled Windows to see if this issue would resolve but I am still having the same issues. If anyone can help me narrow down what this issue could be, it would be much appreciated.

 

Thanks for your help.

 

20150531_132650.jpg



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#2 hamluis

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Posted 31 May 2015 - 05:04 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 walkfacefirst

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Posted 31 May 2015 - 05:21 PM

I cannot access the desktop of the computer and I cannot access safe mode with networking as well unfortunately.

#4 JohnC_21

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Posted 31 May 2015 - 05:27 PM

Tap F8 to get to the Advanced Repair Options and select Use Last Known Good Configuration.


Edited by JohnC_21, 31 May 2015 - 05:27 PM.


#5 walkfacefirst

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Posted 31 May 2015 - 05:36 PM

I have tried that John and no luck with that.

#6 JohnC_21

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Posted 31 May 2015 - 05:45 PM

Can you access command prompt by going to Advanced Repair Options and selecting Repair Computer?



#7 walkfacefirst

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Posted 31 May 2015 - 05:47 PM

Yes I can.

#8 JohnC_21

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Posted 31 May 2015 - 05:57 PM

In the command prompt type the following.

 

diskpart

list disk          Is there an asterisk under the heading marked GPT?  This would be for your disk that has Windows

select disk X  where X is the number of the drive that has Windows. This would be zero if you only have one disk

list volume

exit

 

If you can, post a screen shot of the list volume command. If not then post the results.


Edited by JohnC_21, 31 May 2015 - 05:59 PM.


#9 walkfacefirst

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Posted 31 May 2015 - 07:03 PM

20150531_170223.jpg



#10 JohnC_21

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Posted 31 May 2015 - 07:19 PM

At the above image type the following commands

 

Select Volume 0

detail partition

 

Is the partition listed as Active?

 

If the partition is marked as active then do the following command at the diskpart prompt  at the regular command prompt

 

bcdboot D:\Windows /s C:

exit

 

reboot. 


Edited by JohnC_21, 31 May 2015 - 07:37 PM.


#11 walkfacefirst

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Posted 31 May 2015 - 07:28 PM

It brought up a list of commands, is this what it is suppose to do?

 

 

20150531_172657.jpg


It was marked as active



#12 JohnC_21

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Posted 31 May 2015 - 07:34 PM

Sorry, I did not give the correct info. The command is done from a regular command prompt, not a diskpart prompt.  I assume the partition was active, correct?


Edited by JohnC_21, 31 May 2015 - 07:38 PM.


#13 walkfacefirst

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Posted 31 May 2015 - 07:40 PM

I entered the command in from a regular command prompt and restarted the computer. it gets to the starting window screen and it just hangs and then the computer restarts. This is what it has been doing.



#14 walkfacefirst

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Posted 31 May 2015 - 07:44 PM

It hangs turns to a blue screen quickly and then the computer restarts.



#15 JohnC_21

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Posted 31 May 2015 - 07:45 PM

Press F8 at boot and select Disable Autorestart on System Failure. What is the error code that is given?


Edited by JohnC_21, 31 May 2015 - 07:45 PM.





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