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Problems with IE 11


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7 replies to this topic

#1 Msradell

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Posted 31 May 2015 - 03:37 PM

I recently had a very strange problem start using IE 11 on my laptop.  On some but not all websites when I right click to post information Internet Explorer quits and restarts.  It won't let me paste information into the website.  I forget all of the website that causes problem but one that I know causes the problem is Facebook and this website also has the problem.  It happens there every time on both of them.

 

I also cannot dictate information into a posting using Dragon NaturallySpeaking (I use it because of my disability) the only way I can put information into a Facebook post is either by using the the on screen keyboard or using Google Chrome instead of IE 11.

 

I tried uninstalling and reinstalling IE 11, I deleted all versions of IE only back to the base when it comes Windows 7 (I'm using Windows 7x64 Pro).  I then reinstalled each evolution of IE until I was back up to IE 11 which I had been using previously.  Actually the same problem also existed with the other versions of IE when I did this.  I even went so far as to do a repair installation of Windows 7 which also didn't correct the problem?

 

Everything does work correctly however if I use Google Chrome.  I don't really like chrome and I have a couple of applications it will not run on it.

 

The complete description of my system as it follows:

Sager NP 7378

i7 4710 processor

16 GB of RAM

Samsung 840 256K SSD

WD black 1 TB drive

Nvidia 860 video card (system can also use the built in Intel video but that doesn't make any difference) 

 

Any idea what's going on?



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#2 hamluis

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Posted 31 May 2015 - 05:03 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Msradell

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Posted 31 May 2015 - 05:44 PM

Thanks for the help, this problem is becoming very frustrating to say the least.  Information you requested is posted below.  By the way, not sure if it matters or not but I'm also getting a " NSIS error launching installer" during bootup.
 
MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Mark (administrator) on 31-05-2015 at 18:38:45
Running from "D:\Mark\Downloads\Programs"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: W35xSS_370SS Manufacturer: Notebook
Boot Mode: Normal
 
***************************************************************************
 
========================= Event log errors: ===============================
 

Application errors:
==================
Error: (05/31/2015 06:32:58 PM) (Source: DNS logging) (User: )
Description: Logger: Socket error: 10054
 
Error: (05/31/2015 06:32:47 PM) (Source: DNS logging) (User: )
Description: Logger: Socket error: 10054
 
Error: (05/31/2015 06:32:47 PM) (Source: DNS logging) (User: )
Description: Logger: Socket error: 10054
  
Error: (05/31/2015 06:32:42 PM) (Source: DNS logging) (User: )
Description: Logger: Socket error: 10054
  
Error: (05/31/2015 06:32:37 PM) (Source: DNS logging) (User: )
Description: Logger: Socket error: 10054
 
Error: (05/31/2015 06:32:37 PM) (Source: DNS logging) (User: )
Description: Logger: Socket error: 10054
 
Error: (05/31/2015 06:32:37 PM) (Source: DNS logging) (User: )
Description: Logger: Socket error: 10054
 
Error: (05/31/2015 06:32:37 PM) (Source: DNS logging) (User: )
Description: Logger: Socket error: 10054
 
Error: (05/31/2015 06:32:36 PM) (Source: DNS logging) (User: )
Description: Logger: Socket error: 10054
 
Error: (05/31/2015 06:32:36 PM) (Source: DNS logging) (User: )
Description: Logger: Socket error: 10054
 
System errors:

=============
Error: (05/31/2015 06:06:46 PM) (Source: Service Control Manager) (User: )
Description: The Dragon Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (05/31/2015 05:51:12 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk3\DR3.
 
Error: (05/31/2015 05:51:11 PM) (Source: Disk) (User:  
Description: The driver detected a controller error on \Device\Harddisk3\DR3.
 
Error: (05/31/2015 05:51:10 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk3\DR3.
 
Error: (05/30/2015 09:43:33 PM) (Source: Service Control Manager) (User: )
Description: The Diagnostics Tracking Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (05/30/2015 07:56:46 PM) (Source: Service Control Manager) (User: )
Description: The Diagnostics Tracking Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (05/30/2015 07:40:54 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY) 
Description: WLAN Extensibility Module has stopped unexpectedly. 
Module Path: C:\Windows\System32\IWMSSvc.dll
 
Error: (05/30/2015 07:40:54 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.
Module Path: C:\Windows\System32\IWMSSvc.dll

 
Error: (05/30/2015 07:40:54 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.
Module Path: C:\Windows\System32\IWMSSvc.dll
 
Error: (05/30/2015 07:40:53 PM) (Source: Service Control Manager) (User: )
Description: The Diagnostics Tracking Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Microsoft Office Sessions:
=========================
Error: (05/31/2015 06:32:58 PM) (Source: DNS logging)(User: )
Description: Logger: Socket error: 10054
  
Error: (05/31/2015 06:32:47 PM) (Source: DNS logging)(User: ) 
Description: Logger: Socket error: 10054
 
Error: (05/31/2015 06:32:47 PM) (Source: DNS logging)(User: )
Description: Logger: Socket error: 10054
 
Error: (05/31/2015 06:32:42 PM) (Source: DNS logging)(User: )
Description: Logger: Socket error: 10054
 
Error: (05/31/2015 06:32:37 PM) (Source: DNS logging)(User: ) 
Description: Logger: Socket error: 10054
 
Error: (05/31/2015 06:32:37 PM) (Source: DNS logging)(User: )
Description: Logger: Socket error: 10054
 
Error: (05/31/2015 06:32:37 PM) (Source: DNS logging)(User: )
Description: Logger: Socket error: 10054
 
Error: (05/31/2015 06:32:37 PM) (Source: DNS logging)(User: )
Description: Logger: Socket error: 10054
 
Error: (05/31/2015 06:32:36 PM) (Source: DNS logging)(User: )
Description: Logger: Socket error: 10054
 
Error: (05/31/2015 06:32:36 PM) (Source: DNS logging)(User:  
Description: Logger: Socket error: 10054
 
CodeIntegrity Errors 
===================================
Date: 2015-05-11 23:35:10.629
 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
Date: 2015-05-11 23:35:10.609
 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.39710 - BitTorrent Inc.)
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
7-Zip 9.38 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0938-000001000000}) (Version: 9.38.00.0 - Igor Pavlov)
Adobe Acrobat XI Pro (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-000000000006}) (Version: 11.0.09 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 17.0.0.124 - Adobe Systems Incorporated) 
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.188 - Adobe Systems Incorporated) 
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated) 
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated) 
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.7.157 - Adobe Systems, Inc.) 
Any PDF to DWG Converter 2015 (HKLM-x32\...\Any PDF to DWG Converter_is1) (Version:  - AnyDWG Software, Inc.) 
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.) 
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.) 
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.) 
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.) 
Audacity 2.1.0 (HKLM-x32\...\Audacity_is1) (Version: 2.1.0 - Audacity Team) 
AutoCAD 2011 - English (HKLM\...\{5783F2D7-9001-0409-0102-0060B0CE6BBA}) (Version: 18.1.49.0 - Autodesk) Hidden 
AutoCAD 2011 - English (HKLM\...\AutoCAD 2011 - English) (Version: 18.1.49.0 - Autodesk) 
AutoCAD 2011 Language Pack - English (HKLM\...\{5783F2D7-9001-0409-1102-0060B0CE6BBA}) (Version: 18.1.49.0 - Autodesk) Hidden 
Autodesk Material Library 2011 (HKLM-x32\...\{9DEABCB6-B759-4D52-92F8-51B34A2B4D40}) (Version: 2.0.0.49 - Autodesk) 
Autodesk Material Library 2011 Base Image library (HKLM-x32\...\{CD1E078C-A6B9-47DA-B035-6365C85C7832}) (Version: 2.0.0.49 - Autodesk) 
BisonCam (HKLM-x32\...\{5BBC4803-C96E-4D3E-9D1D-2E43774C4062}) (Version:  - BisonCam) 
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.) 
Brother P-touch Editor 5.1 (HKLM-x32\...\{39270390-A851-4E4B-94A9-D5C468216ED3}) (Version: 5.1.0300 - Brother Industries, Ltd.) 
Brother P-touch Update Software (HKLM-x32\...\{2BFF734B-EE92-4C50-AE69-91E4D32BCCC5}) (Version: 1.0.0100 - Brother Industries, Ltd.) 
Bullzip PDF Printer 10.12.0.2361 (HKLM\...\Bullzip PDF Printer_is1) (Version: 10.12.0.2361 - Bullzip) 
CCAD Pfast 2.1 (HKCU\...\CCAD Pfast 2.1) (Version:  - ) 
CCAD Weldsym 3.1a (HKCU\...\CCAD Weldsym 3.1a) (Version:  - ) 
CCleaner (HKLM\...\CCleaner) (Version: 5.06 - Piriform) 
ChiconyCam (HKLM-x32\...\{A2201542-DA80-457F-8BD9-6C9C90196481}) (Version: 1.0.54.0521 - Chicony Electronics Co.,Ltd.) 
C-Max 2.00e (HKCU\...\C-Max 2.00e) (Version:  - ) 
CPUID CPU-Z 1.72 (HKLM\...\CPUID CPU-Z_is1) (Version:  - ) 
CPUID HWMonitor 1.27 (HKLM\...\CPUID HWMonitor_is1) (Version:  - ) 
CyberLink Power2Go 10 (HKLM-x32\...\{7E2D87F3-F3BC-4fa5-9F72-BF021ED66CB3}) (Version: 10.0.1210.0 - CyberLink Corp.) 
Dragon NaturallySpeaking 13 (HKLM-x32\...\{33EA20FB-5389-4938-BA59-2BCD9BB68F41}) (Version: 13.00.000 - Nuance Communications Inc.) 
Dropbox (HKCU\...\Dropbox) (Version: 3.4.6 - Dropbox, Inc.) 
Elite Proxy Switcher 1.27 (HKLM-x32\...\Elite Proxy Switcher_is1) (Version:  -  
FARO LS 1.1.406.58 (HKLM-x32\...\{951B0F30-9F1A-4BF6-B3DA-99EB0E917B1C}) (Version: 4.6.58.2 - FARO Scanner Production) 
FreeFileSync 7.0 (HKLM-x32\...\FreeFileSync) (Version: 7.0 -

Glary Utilities PRO 5.26 (HKLM-x32\...\Glary Utilities 5) (Version: 5.26.0.45 - Glarysoft Ltd) 
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.81 - Google Inc.) 
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden 
Hotkey 2.34.49 (HKLM-x32\...\{2F385B5D-5F23-4513-B3CE-9F5E4F4B882A}) (Version: 2.34.49 - ) 
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard) 
HP Officejet 4620 series Basic Device Software (HKLM\...\{B411AD10-1BC9-4939-8848-BC5E66F662B7}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet 4620 series Help (HKLM-x32\...\{606C37AB-EB04-4270-A592-201A03C2DB36}) (Version: 6.0.0 - Hewlett Packard) 
HP Officejet 4620 series Product Improvement Study (HKLM\...\{83F51BBA-48BE-4BB6-B96A-F4AAE4C462F9}) (Version: 28.0.1315.0 - Hewlett- 
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden 
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP) 
IDrive Version - 6.0 (HKLM-x32\...\IDrive_is1) (Version: 6.0 - Pro Softnet Corp) 
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.0.1204 - Intel Corporation) 
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.14.4170 - Intel Corporation) 
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{302600C1-6BDF-4FD1-1306-148929CC1385}) (Version: 3.1.1306.0352 -  
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.5.0.1066 - Intel Corporation) 
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.3.34 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{702b0b5f-bcbb-44fc-b613-e96f2a3006ed}) (Version: 16.1.0 - Intel Corporation) 
Internet Download Manager (HKLM-x32\...\Internet Download Manager) (Version:  - Tonec Inc.) 
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - ) 
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 4.3.0.122 - IObit) 
IRCommand2 (HKLM-x32\...\{E5B0E1F3-753F-4106-B005-4B9C0D8CF739}) (Version: 5.2.2 - WDPS) 
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.) 
Java 8 Update 45 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418045F0}) (Version: 8.0.450 - Oracle Corporation) 
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation) 
KnowBrainer Professional 2015 (HKLM-x32\...\{DC1EC133-3D16-44DF-B693-0B20300717D6}) (Version: 1.30.110 - KnowBrainer) 
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - ) 
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass) 
magicJack (HKCU\...\magicJack) (Version: 4.1.7574.5297 - magicJack L.P.) 
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation) 
Microsoft .NET Framework 4.5.2 (HKLM\...\{26784146-6E05-3FF9-9335-786C7C0FB5BE}) (Version:  - ) 
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation) 
Microsoft Access database engine 2010 (English) (HKLM-x32\...\{90140000-00D1-0409-0000-0000000FF1CE}) (Version: 14.0.6029.1000 - Microsoft  
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation) 
Microsoft Download Manager (HKLM-x32\...\{654977DB-0001-0002-0001-EABD228DDE8B}) (Version: 1.2.1 - Microsoft Corporation) 
Microsoft Expression Encoder 4 (HKLM-x32\...\Encoder_4.0.1651.0) (Version: 4.0.1651.0 - Microsoft Corporation) 
Microsoft Expression Encoder 4 Screen Capture Codec (HKLM-x32\...\{952DCCD8-4039-46C8-BC8B-5C1EB6C8E130}) (Version: 4.0.1651.0 -  
Microsoft Expression Web 4 (HKLM-x32\...\Web_4.0.1460.0) (Version: 4.0.1460.0 - Microsoft Corporation) 
Microsoft Office Configuration Analyzer Tool 2.0 (HKLM-x32\...\{1C0491A0-12B9-4937-9A2E-B182FAF7464F}) (Version: 2.0.1505.2701 - Microsoft  
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-0081-0409-0000-0000000FF1CE}) (Version: 14.0.6123.5001 - Microsoft Corporation) 
Microsoft Office Professional 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation) 
Microsoft OpenType Font File Properties Extension (HKLM-x32\...\{45EA11B5-874D-480E-89B9-2545505BBE3E}) (Version: 2.30.0000 - Microsoft  
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation) 
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation) 
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation) 
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 -  
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - 
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version:

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 -  
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version:  
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version:  
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 -  
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 -  
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 -  
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 -  
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 -  
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 -  
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version:

MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation) 
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation) 
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation) 
Norton Security with Backup (HKLM-x32\...\NSBU) (Version: 22.2.0.31 - Symantec Corporation) 
Nuance Power PDF Advanced (HKLM\...\{C9142562-A702-4A8B-A7C0-C6B80A0F77B2}) (Version: 1.10.8424 - Nuance Communications, Inc.) 
NVIDIA GeForce Experience 2.4.5.28 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.4.5.28 - NVIDIA  
NVIDIA Graphics Driver 352.86 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 352.86 - NVIDIA Corporation) 
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA  
paint.net (HKLM\...\{19BD2C33-16A8-4ED1-B9EA-D9E35B21EC42}) (Version: 4.0.5 - dotPDN LLC) 
Platform (HKLM-x32\...\{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.42 - VIA Technologies, Inc.) Hidden 
Print2CAD 2015 6th Generation (HKLM\...\{3FFD7359-CEEB-49DF-A757-EEC005313C9F}) (Version: 12.95.0.0 - BackToCAD Technologies, LLC) 
RAPID Mode (HKLM\...\{84EBEE85-44DC-4301-A5E0-ACDEDC0D345E}) (Version: 1.0.1.91 - Samsung Electronics Co., Ltd.) Hidden 
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9600.21244 - Realtek Semiconductor Corp.) 
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.78.1218.2013 - Realtek) 
Restore Point Creator version 2.9 (HKLM\...\{CC48DE1C-8EC2-43BC-9201-29701CD9AE13}_is1) (Version: 2.9 - ) 
Samsung Magician (HKLM-x32\...\{29AE3F9F-7158-4ca7-B1ED-28A73ECDB215}_is1) (Version: 4.6 - Samsung Electronics) 
Samsung SSD 840 EVO Performance Restoration (HKLM-x32\...\{B4B18E77-4C37-46F2-BC38-9451E65C9AEC}_is1) (Version: 1.1 - Samsung  
ScannerLive (HKCU\...\a1fe4e6ac2a4128c) (Version: 1.6.0.1 - Skywatch Services LLC) 
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE 
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.2000 - NVIDIA Corporation) 
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.4.5.28 - NVIDIA  
SlimDrivers (HKLM-x32\...\{5AD12E7A-D739-4451-9BD1-3610EC56D8F5}) (Version: 2.2.45206 - SlimWare Utilities, Inc.) 
Sound Blaster Cinema (HKLM-x32\...\{8801CA65-921A-4CCC-9D63-879D1D0BAA97}) (Version: 1.00.01 - Creative Technology Limited) 
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform) 
SpeechStart+ (HKLM-x32\...\{93910B36-9627-4021-86CB-791ABBA720F8}) (Version: 6.30.349 - pcbyvoice) 
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden 
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 18.0.5.0 - Synaptics Incorporated) 
Tweaking.com - Advanced System Tweaker (HKLM-x32\...\Tweaking.com - Advanced System Tweaker) (Version: 2.0.0 - Tweaking.com) 
Tweaking.com - Registry Backup (HKLM-x32\...\Tweaking.com - Registry Backup) (Version: 2.2.0 - Tweaking.com) 
Tweaking.com - Windows Repair (All in One) (HKLM-x32\...\Tweaking.com - Windows Repair (All in One)) (Version: 3.1.0 - Tweaking.com) 
Tweaking.com - Windows Repair (HKLM-x32\...\Tweaking.com - Windows Repair) (Version: 3.2.0 - Tweaking.com) 
VIA Platform Device Manager (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.42 - VIA Technologies, Inc.) 
Visual Studio 2005 Tools for Office Second Edition Runtime (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft  
Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft  
WebCam Installer (HKLM-x32\...\{2A14D7BC-1876-4B38-830B-18856C27F550}) (Version: 4.041 - WebCam) Hidden 
WebCam Installer (HKLM-x32\...\InstallShield_{2A14D7BC-1876-4B38-830B-18856C27F550}) (Version: 4.041 - WebCam) 
WhoCrashed 5.03 (HKLM\...\WhoCrashed_is1) (Version:  - Resplendence Software Projects Sp.) 
WinBubble (HKCU\...\WinBubble) (Version: 2.0.1.32 - Lawrence Albert) 
Xilisoft iPhone Ringtone Maker (HKLM-x32\...\Xilisoft iPhone Ringtone Maker) (Version: 1.0.17.0625 - Xilisoft) 
 
========================= Memory info: =================================== 
Percentage of memory in use: 28% 
Total physical RAM: 16207.58 MB 
Available physical RAM: 11614.02 MB 
Total Pagefile: 32413.37 MB 
Available Pagefile: 27566.64 MB 
Total Virtual: 4095.88 MB 
Available Virtual: 3963.29 MB 
 
========================= Partitions: ===================================== 
1 Drive c: (Windows) (Fixed) (Total:209.25 GB) (Free:96.91 GB) NTFS 
2 Drive d: () (Fixed) (Total:931.51 GB) (Free:586.24 GB) NTFS 
6 Drive j: (KINGSTON) (Removable) (Total:14.53 GB) (Free:13.03 GB) FAT32 
 
========================= Users: ======================================== 
User accounts for \\NP-7378 
Administrator            Guest                    Mark 
 
**** End of log **** 
 
http://speccy.piriform.com/results/j5V8xO33Z4lvzXnCpZZyDFf


Edited by hamluis, 31 May 2015 - 07:41 PM.


#4 hamluis

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Posted 31 May 2015 - 08:17 PM

http://nsis.sourceforge.net/Why_do_I_get_NSIS_Error%3F

 

You seem to have several problems...beginning with your install of IObit products, IMO.  I would uninstall those and keep them off the system.  In fact, you have posted several (4) problems during the month of May.

 

You've also attempted to or ran ComboFix...which indicates a possibility of a malware problem.  Running ComboFix unsupervised by someone trained with it...has been known to cause/enhance perceived problems on user systems.

 

Although the Speccy data indicates that the SSD temperature is "high", the specs for that SSD list 70Celsius as the max operating temp.

 

For info on your DNS errors...see Socket Error 10054 data .

 

For an install of Windows which is only hours old...you have errors that seemingly indicate something amiss with either the install media...or the hardware.  I can't speculate beyond that.

 

Louis



#5 Msradell

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Posted 31 May 2015 - 08:52 PM

I'd never heard about the problems with the Iobit uninstaller but since it can cause problems I've removed it.  I've actually had two issues, this and the other one which involved SCF errors.  I posted both of those in different areas to start with and received no reply that's why they were reposted.  I ran combofix because I was advised to my a friend, in hindsight after seeing what you said that was probably ill-advised.

 

 

This laptop is actually about three months old, I used the install media because it was looking for a file on it and it looks like it changed the date when that was done.  I'll certainly monitor the temperature of the SSD to make sure that doesn't become an issue.

 

 

Any idea what else I should do at this point?



#6 hamluis

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Posted 01 June 2015 - 06:50 AM

IMO...anytime you have a valid suspicion of malware (malware is not the root cause of everything that goes wrong with a computer)...you should address that first.

 

What is the origin of the install media used?  Was it provided by the notebook manufacturer?

 

That model system appears to be about 1 year old, from what I see...yet you say the purchase only dates back 3 months or so.  What was originally wrong with the system...and why did you think that reinstalling Windows...or using ComboFix...or anything else that you tried...would take care of it?  Did you consider contacting the system manufacturer?

 

Louis



#7 Msradell

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Posted 01 June 2015 - 09:57 AM

The installation media is true Microsoft OEM disks that were provided by the manufacturer. I didn't actually reinstall Windows, it just asked me for the disc so could load a file from it. I friend suggested running ComboFix because of the SFC showing corrupt file issue.



#8 hamluis

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Posted 01 June 2015 - 10:45 AM

Windows 7 Professional 64-bit SP1
Computer type: Laptop
Installation Date: 5/28/2015 6:00:25 PM

 

Well, it appears that you DID reinstall Windows, per the data above from Speccy.

 

A system with a Windows install that's 2 days old...should not reflect controller errors, ComboFix...and who knows what else.

 

I'm lost.

 

Please...uninstall the Glary Utilities program...then follow that with running the chkdsk /r command.

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

Louis


Edited by hamluis, 01 June 2015 - 10:54 AM.





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