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Where to get drivers


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18 replies to this topic

#1 donatazz

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Posted 30 May 2015 - 06:33 PM

Hi,

I have had a Dell N5010 for over three years and its had a few issues before which i fixed but this time the hard drive failed and so i replaced it. After replacing it, it would work as a laptop should without any software but then after a day the screen didnt work and i was getting 4 beeps. Found out it is a RAM issue, and now im looking to replace the 2gb modules with 4gb modules. But, after i do so, i dont know what i should do next, The laptop didnt come with any recovery or drivers discs and i dont have a windows 7 disc either. So, if anyone could help, i would be really grateful. 


Edited by donatazz, 30 May 2015 - 07:04 PM.


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#2 OldPhil

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Posted 30 May 2015 - 07:13 PM

Go to the Dell Site, there you can have your system scanned for drivers.

 

http://www.dell.com/support/home/us/en/19/Products/?app=drivers


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#3 donatazz

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Posted 30 May 2015 - 07:20 PM

Thanks for the quick reply but the laptop is not working at the moment so thats not possible
Needs new RAM, then wondows 7, then all the software



#4 old rocker

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Posted 30 May 2015 - 07:22 PM

Hi
 
It sounds like you need installation media for your system.
 
Contact Dell Tech Support... Phone Number: 1-800-624-9896
 
Have your Service Tag Number and Express Service Code Number Ready
 
Request recovery media for your system.
 
Best of luck and Please keep BC posted!
 



#5 myleso

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Posted 30 May 2015 - 07:35 PM

This may help

 

http://downloads.dell.com/published/pages/inspiron-15-intel-n5010.html

 

For everyone else, here are a few shortcuts to dell ftp directories

 

http://ftp.dell.com/published/Pages/index.html

http://ftp.dell.com/sysman/



#6 donatazz

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Posted 30 May 2015 - 07:37 PM

thats what i read on other forums but i am in England and read that there is an issue with getting it in the UK



#7 buddy215

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Posted 30 May 2015 - 07:37 PM

Inspiron N5010 hard drive died ... need OS / recovery discs - General Hardware - Laptop - Dell Community

 

Copied from the web page linked above:

You can click the link below to request replacement backup disk. For drivers you can go to www.support.dell.com

Backup Disk Request Form

 

Backup Disk Request Form


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#8 donatazz

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Posted 30 May 2015 - 07:46 PM

thanks buddy215 but thats only for US and Canada



#9 buddy215

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Posted 30 May 2015 - 07:47 PM

There is another option if you are unable to get the recovery disks from Dell.

 

You can go to Microsoft Software Recovery and download a Windows 7 ISO if you have the 25 character product key.

For missing drivers you can visit the Dell site.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#10 donatazz

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Posted 01 June 2015 - 03:31 PM

Thanks for all your replies

Lastly, in the UK, how can i possibly get the recovery disks and do those disks have to be my laptop specific or not



#11 JohnC_21

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Posted 01 June 2015 - 03:42 PM

You can chat with Dell UK sales support here. They may be able to answer your questions regarding recovery disks. Explain the problem of the hard drive failing. Dell is usually pretty good about disk replacements.



#12 donatazz

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Posted 01 June 2015 - 03:54 PM

I will try, Thank you



#13 donatazz

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Posted 01 June 2015 - 06:22 PM

I am confused about one more thing. Are recovery discs essential when installing windows or, all i need to do is install windows and then install all the drivers?



#14 JohnC_21

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Posted 01 June 2015 - 07:18 PM

If you do get recovery disks from Dell they would install Windows 7 along with the required drivers. Because you have a new HDD, you lost the OEM key for Windows 7. If you had the key you could install using a Windows 7 iso download but you would have to activate by phone. You would most likely have to download any necessary drivers from Dell's support site. The Dell Recovery Disks include an OEM SLP key that works with the OEM SLIC BIOS to make the Windows 7 install pre-activated. 



#15 OldPhil

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Posted 02 June 2015 - 07:31 AM

You can load a clean OS then get the drivers from Dell using your service tag, that will eliminate all the bloat ware.  I have done that several times, saves haveing the extra garbage.


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