Dell optiplex 740
Windows 7 32bit (originally had vista on the machine)
I can probably provide more details if necessary.
I'm not sure which. My wife works helping an elderly gentleman in his house and he has not been able to use his computer for a little while now so they asked me to look at it. I hate when things don't go smoothly.... that's life though right...
The issue to begin with was that it would not finish starting up before shutting down. One issue they had that was preventing me from even investigating the issues was that the guy's son set up passwords for his account and for an admin account so that nothing would get installed without permission accidentally. This guy is in his 90's and has a LOT of trouble seeing. He really only uses the computer for solitaire but he's missing that right now.
I finally got the son to track down what the admin password might be and he suggested two... fortunately one was right. I was afraid I was going to have to do a fresh install(which I still could do I suppose...)
I'm in the process of TRYING to figure some things out with it and not getting very far so far. The other day while at his house I managed to get into safe mode... and even into windows in the admin account for a while before it just shut down. This has me leaning towards a hardware issue... but I don't know. These things can take SO long sometimes I told him I needed to take it home. Since then, I haven't made it back into windows yet. Tried safe mode a little while ago and it shut down before it got all the way in.
One thing I find worth mentioning is the loading of bios... on the DELL loading screen where it lists the bios version and has a progress bar... it seems to take close to half a minute... sort of hangs part way through. That doesn't seem right to me.
If I go into setup(bios) it doesn't shut off on me.
I was hoping to get into safe mode at the least today to run msconfig and see what's starting up... though I doubt it's much. There is a lot that needs to be updated as you couldn't even do that before because they didn't have the password.
Anyway... I put in the win 7 cd that it came with to see if it would run startup repair. It's not shutting down there. But, it could not repair the issue(if it was actually THE issue) automatically... got this message
Problem Event Name: StartupRepairOffline Problem Signature 01: 6.1.7600.16385 Problem Signature 02: 6.1.7600.16385 Problem Signature 03: unknown Problem Signature 04: 240 Problem Signature 05: ExternalMedia Problem Signature 06: 1 Problem Signature 07: BadPatch OS Version: 6.1.7601.2.1.0.256.1
I really don't know if that has anything to do with the computer shutting itself off(mostly during startup) or not... but figured it didn't hurt to mention.
I'm going to TRY and dig through this mess of a desk I have and see if I can't find my partedmagic(I think that's what it's called) or my ubuntu flashdrive...
Anyway... I need to try and track down whether this is hardware or software... if it's software I should be able to fix it rather easily... if it's hardware I probably wont waste my time on it as it's not a new machine... It has two open slots for ram but I don't have any that matches... was hoping I could give it a bit of a boost.
Anyway... Let me know if you have suggestions on what to try next. I'm going to try to get into safe mode again I guess... but currently I can't get into windows at all so keep that in mind. Thanks in advance.
Edit: My next post shows, I found a Dell Diagnostics CD and there may be hdd trouble...
Edited by millipede, 30 May 2015 - 04:52 PM.