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Computer randomly restarting over the last few days


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#1 Kazaxat

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Posted 30 May 2015 - 08:34 AM

As the title says, starting a few days ago my computer has started randomly restarting without warning. I checked the Event Viewer, and the error is always Event ID 41 - "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." Screenshot from EV: https://i.imgur.com/hlmmFEs.jpg. 

 

From what I was able to find through google searches I've seen others with similar problems get told it might be the power supply failing, but I wanted to know if there's any way to confirm that's whats happening before trying to replace it. I know my computer in general does run hot, especially my video card which has caused me problems in the past (I am on a tight budget and trying not to replace it if possible, meaning that I've simply stopped playing anything that taxes the video card too heavily). That's been a problem for a few years now though, so I don't know why it would affect the PSU or anything else so suddenly. Screenshot of HWMonitor temps: https://i.imgur.com/yaJkFo2.jpg.

 

Would love any opinions on why this is happening and what I need to do to fix it. Thanks.



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#2 usasma

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Posted 31 May 2015 - 05:13 AM

Let's start with this:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Kazaxat

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Posted 31 May 2015 - 08:03 AM

Thanks for the reply usasma. I've attached the file from Event Viewer below.

I haven't been able to pin any pattern to the restarts - sometimes it will happen several times in a row, but then not again for several hours. It doesn't seem to correspond to my doing anything in particular either, since it's restarted even when sitting at the Windows user log in screen right after boot up. This problem suddenly started a few days ago, and I don't recall any new software or the like being installed in that time, leading me to assume it's a hardware issue.

 

Also, a screenshot of my dxdiag, if that's relevant: https://i.imgur.com/s9WYkuc.jpg

Attached Files



#4 usasma

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Posted 01 June 2015 - 04:37 AM

Try uninstalling AnyConnect VPN software and then test.

There's lot's of these errors in the Admin log - and they tend to precede the Event ID 41 errors


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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