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Windows desktop just hangs


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59 replies to this topic

#1 Lonewolf68

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Posted 30 May 2015 - 02:08 AM

Good Morning :)

 

I wasn't really sure where to put this thread, so hopefully I am in the correct place.

 

I recently had a problem with my computer and a kind person on this forum helped me, it turned out I had a corrupt user profile. This issue is now sorted.

 

I have 4 windows users for the family.

 

My log in is now fine, but when I go on 2 other users, windows desktop opens and then constantly has blue circle flashing round and round. Occassionally it lets you open internet explorer, (Yahoo page) then it just minimies is straight to bottom, if you try to go on start to click anything it just doesn't respond and continues to have circle flashing. Then sometimes random program files open, like nero or media player or just other random programs. I am using internet explorer 10 version. I did recently have an adobe issue but again with the kind help from you guys that seems to be sorted.

 

I am running Windows 7 32 operating bit system,

 

Do you have any suggestions as to why it works on my user profile but not the other 2.

 

Thanks for reading

 

Tania

:)

 



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#2 RobertHD

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Posted 30 May 2015 - 02:24 AM

maybe those ones are corrupted try fixing those too as well. :)


Robert James Crawley Klopp


#3 Drew1903

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Posted 30 May 2015 - 05:13 AM

Sounds like malware.  Run Malwarebytes in each Profile.

Cheers,
Drew

thO622AIFO_zpsncnl0jup.jpg

 



#4 hamluis

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Posted 30 May 2015 - 10:04 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 Lonewolf68

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Posted 31 May 2015 - 02:12 AM

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Bazzy (administrator) on 31-05-2015 at 08:11:23
Running from "C:\Users\Bazzy\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/31/2015 07:58:37 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is Number of WMI High Performance provider returned by WMI Adapter. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

 

Error: (05/31/2015 07:55:27 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (05/31/2015 07:14:50 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is Number of WMI High Performance provider returned by WMI Adapter. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

 

Error: (05/31/2015 07:11:39 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (05/30/2015 06:49:05 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is Number of WMI High Performance provider returned by WMI Adapter. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

 

Error: (05/30/2015 06:45:57 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (05/30/2015 00:03:09 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (05/29/2015 07:11:37 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is Number of WMI High Performance provider returned by WMI Adapter. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

 

Error: (05/29/2015 07:07:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (05/29/2015 07:03:34 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

System errors:
=============
Error: (05/31/2015 07:56:28 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

 

Error: (05/31/2015 07:56:28 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

 

Error: (05/31/2015 07:54:26 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 12 service to connect.

 

Error: (05/31/2015 07:53:56 AM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

 

Error: (05/31/2015 07:53:51 AM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

 

Error: (05/31/2015 07:20:52 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

 

Error: (05/31/2015 07:20:52 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

 

Error: (05/31/2015 07:20:07 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

 New Signature Version:

 Previous Signature Version: 1.199.1150.0

 Update Source: %NT AUTHORITY59

 Update Stage: 4.8.0204.00

 Source Path: 4.8.0204.01

 Signature Type: %NT AUTHORITY602

 Update Type: %NT AUTHORITY604

 User: NT AUTHORITY\SYSTEM

 Current Engine Version: %NT AUTHORITY605

 Previous Engine Version: %NT AUTHORITY606

 Error code: %NT AUTHORITY607

 Error description: %NT AUTHORITY608

 

Error: (05/31/2015 07:13:28 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

 

Error: (05/31/2015 07:13:28 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

 

Microsoft Office Sessions:
=========================
Error: (05/31/2015 07:58:37 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Number of WMI High Performance provider returned by WMI Adapter1600000000E96B0400E96B0400980B0000

 

Error: (05/31/2015 07:55:27 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (05/31/2015 07:14:50 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Number of WMI High Performance provider returned by WMI Adapter1600000000E96B0400E96B0400980B0000

 

Error: (05/31/2015 07:11:39 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (05/30/2015 06:49:05 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Number of WMI High Performance provider returned by WMI Adapter1600000000E96B0400E96B0400980B0000

 

Error: (05/30/2015 06:45:57 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (05/30/2015 00:03:09 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"C:\Program Files\EPSON Software\Download Navigator\EPSDNLMW64.EXE

 

Error: (05/29/2015 07:11:37 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Number of WMI High Performance provider returned by WMI Adapter1600000000E96B0400E96B0400980B0000

 

Error: (05/29/2015 07:07:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (05/29/2015 07:03:34 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (HKLM\...\{A80FA752-C491-4ED9-ABF0-4278563160B2}) (Version: 7.1.8 - Hewlett-Packard) Hidden
Adobe AIR (HKLM\...\{5AF4B3C4-C393-48D7-AC7E-8E7615579548}) (Version: 3.6.0.6090 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 3.6.0.6090 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001802114130}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Adobe Shockwave Player 12.1 (HKLM\...\Adobe Shockwave Player) (Version: 12.1.5.155 - Adobe Systems, Inc.)
Apple Application Support (HKLM\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{235EBB33-3DA1-46DF-AADE-9955123409CB}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Asmedia ASM104x USB 3.0 Host Controller Driver (HKLM\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.10.0.0 - Asmedia Technology)
AutoCAD 2014 - English (HKLM\...\{5783F2D7-D001-0000-0002-0060B0CE6BBA}) (Version: 19.1.18.0 - Autodesk) Hidden
AutoCAD 2014 - English (HKLM\...\{5783F2D7-D001-0409-2002-0060B0CE6BBA}) (Version: 19.1.18.0 - Autodesk) Hidden
AutoCAD 2014 Language Pack - English (HKLM\...\{5783F2D7-D001-0409-1002-0060B0CE6BBA}) (Version: 19.1.18.0 - Autodesk) Hidden
Autodesk 360 (HKLM\...\{52B28CAD-F49D-47BA-9FFE-29C2E85F0D0B}) (Version: 4.0.27.1 - Autodesk)
Autodesk App Manager (HKLM\...\{C070121A-C8C5-4D52-9A7D-D240631BD433}) (Version: 1.1.0 - Autodesk)
Autodesk AutoCAD 2014 - English (HKLM\...\AutoCAD 2014 - English) (Version: 19.1.18.0 - Autodesk)
Autodesk Content Service (HKLM\...\{62F029AB-85F2-0000-866A-9FC0DD99DDBC}) (Version: 3.1.3.0 - Autodesk) Hidden
Autodesk Content Service (HKLM\...\Autodesk Content Service) (Version: 3.1.3.0 - Autodesk)
Autodesk Content Service Language Pack (HKLM\...\{62F029AB-85F2-0001-866A-9FC0DD99DDBC}) (Version: 3.1.3.0 - Autodesk) Hidden
Autodesk Featured Apps (HKLM\...\{F732FEDA-7713-4428-934B-EF83B8DD65D0}) (Version: 1.1.0 - Autodesk)
Autodesk Material Library 2014 (HKLM\...\{644F9B19-A462-499C-BF4D-300ABC2A28B1}) (Version: 4.0.19.0 - Autodesk)
Autodesk Material Library Base Resolution Image Library 2014 (HKLM\...\{51BF3210-B825-4092-8E0D-66D689916E02}) (Version: 4.0.19.0 - Autodesk)
Autodesk ReCap (HKLM\...\{31ABA3F2-0000-1033-0002-111D43815377}) (Version: 1.0.43.13 - Autodesk) Hidden
Autodesk ReCap (HKLM\...\Autodesk ReCap) (Version: 1.0.43.13 - Autodesk)
Autodesk ReCap Language Pack-English (HKLM\...\{31ABA3F2-0010-1033-0002-111D43815377}) (Version: 1.0.43.13 - Autodesk) Hidden
BIAS SoundSoap SE 2.4 (HKLM\...\{84D35251-965C-471B-A1FA-0926179A95AB}) (Version: 2.4.0 - BIAS)
Bing Bar (HKLM\...\{449CE12D-E2C7-4B97-B19E-55D163EA9435}) (Version: 7.0.619.0 - Microsoft Corporation)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.02 - Piriform)
D3DX10 (HKLM\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DirectX 9 Runtime (HKLM\...\{3A9527CF-4E91-4683-A03F-F1AD022126E5}) (Version: 1.00.0000 - Sonic Solutions) Hidden
Easy Photo Scan (HKLM\...\{EDB34773-E7B0-483A-8602-8EBAA7524F8F}) (Version: 1.00.0002 - Seiko Epson Corporation)
Epson Easy Photo Print 2 (HKLM\...\{71E90740-5E5F-4D43-AB8F-CAC1D93DBB5B}) (Version: 2.5.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM\...\{0F13C24A-FFE2-4CD0-8E0B-DC804E0A0E0B}) (Version: 3.10.0035 - Seiko Epson Corporation)
Epson E-Web Print (HKLM\...\{E904F572-D7DB-43C1-929F-043F267FC77D}) (Version: 1.22.0000 - SEIKO EPSON CORPORATION)
EPSON Manuals (HKLM\...\{84CECC1B-21EF-41B1-9A91-3E724E5D99D3}) (Version: 1.40.0.0 - SEIKO EPSON CORPORATION)
EPSON Scan (HKLM\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON XP-225 Series Printer Uninstall (HKLM\...\EPSON XP-225 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM\...\{98D772A5-CDB0-48E7-9DBA-794EA0F68B5C}) (Version: 3.1.0.0 - SEIKO EPSON Corporation)
FARO LS 1.1.501.0 (HKLM\...\{8F196892-666A-4A40-8587-6AE38F78A5C2}) (Version: 5.1.0.30630 - FARO Scanner Production)
Google Earth Plug-in (HKLM\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google SketchUp 8 (HKLM\...\{47BBA5AA-CA6F-4A41-858D-A7A776F29A8B}) (Version: 3.0.11752 - Google, Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Google+ Auto Backup (HKLM\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
High-Definition Video Playback (HKLM\...\{237CCB62-8454-43E3-B158-3ACD0134852E}) (Version: 7.1.13900.47.0 - Nero AG) Hidden
Huawei modem (HKLM\...\Huawei Modems) (Version:  - )
iCloud (HKLM\...\{760BB327-3973-4608-85C8-88162E2FF3B6}) (Version: 4.0.6.28 - Apple Inc.)
Intel® Management Engine Components (HKLM\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
iTunes (HKLM\...\{5D928931-D1D2-4A93-A82D-BF60D0E7CFA5}) (Version: 12.0.1.26 - Apple Inc.)
Junk Mail filter update (HKLM\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Mesh Runtime (HKLM\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (HKLM\...\{50816F92-1652-4A7C-B9BC-48F682742C4B}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft LifeCam (HKLM\...\{5FC7AB5C-61FC-42DF-A923-5139BCF10D42}) (Version: 3.22.270.0 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (HKLM\...\{95140000-007D-0409-0000-0000000FF1CE}) (Version: 14.0.5120.5000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM\...\{402ED4A1-8F5B-387A-8688-997ABF58B8F2}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.50903 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Muiltmedia keyboard utility 1.3 (HKLM\...\Muiltmedia keyboard utility 1.3) (Version:  - )
MyEpson Portal (HKLM\...\{3361D415-BA35-4143-B301-661991BA6219}) (Version: 1.1.1.0 - SEIKO EPSON CORPORATION) Hidden
MyEpson Portal (HKLM\...\MyEpson Portal) (Version:  - SEIKO EPSON Corporation)
Nero 10 Menu TemplatePack Basic (HKLM\...\{63AA3EAB-23BB-48B2-9AD0-44F878075604}) (Version: 10.2.10000.0.0 - Nero AG) Hidden
Nero 10 Movie ThemePack Basic (HKLM\...\{F5CB822F-B365-43D1-BCC0-4FDA1A2017A7}) (Version: 10.2.10000.0.0 - Nero AG) Hidden
Nero BurnRights 10 (HKLM\...\{943CFD7D-5336-47AF-9418-E02473A5A517}) (Version: 4.2.10500.1.102 - Nero AG)
Nero Control Center 10 (HKLM\...\{6DFB899F-17A2-48F0-A533-ED8D6866CF38}) (Version: 10.2.11100.1.1 - Nero AG) Hidden
Nero ControlCenter 10 Help (CHM) (HKLM\...\{523B2B1B-D8DB-4B41-90FF-C4D799E2758A}) (Version: 10.5.10000 - Nero AG) Hidden
Nero Core Components 10 (HKLM\...\{2436F2A8-4B7E-4B6C-AE4E-604C84AA6A4F}) (Version: 2.0.17800.8.5 - Nero AG) Hidden
Nero CoverDesigner 10 (HKLM\...\{FCF00A6E-FB58-477A-ABE9-232907105521}) (Version: 5.2.11400.11.100 - Nero AG)
Nero DiscCopy Gadget 10 (HKLM\...\{92EC1A84-7FFC-42DF-A8F6-79C21C4765A5}) (Version: 3.2.10700.9.100 - Nero AG)
Nero DiscSpeed 10 (HKLM\...\{34490F4E-48D0-492E-8249-B48BECF0537C}) (Version: 6.2.10500.2.100 - Nero AG)
Nero Express 10 (HKLM\...\{70550193-1C22-445C-8FA4-564E155DB1A7}) (Version: 10.2.12400.25.100 - Nero AG)
Nero InfoTool 10 (HKLM\...\{F412B4AF-388C-4FF5-9B2F-33DB1C536953}) (Version: 7.2.10400.5.100 - Nero AG)
Nero MediaHub 10 (HKLM\...\{1F7FB68F-52F6-46A3-B42F-38CE46295AE5}) (Version: 1.2.12900.31.100 - Nero AG)
Nero Multimedia Suite 10 Essentials (HKLM\...\{7E21FC0E-E116-44BD-A38E-3149F5E14496}) (Version: 10.5.10400 - Nero AG)
Nero Recode 10 (HKLM\...\{8ECEC853-5C3D-4B10-B5C7-FF11FF724807}) (Version: 4.8.10400.3.100 - Nero AG)
Nero StartSmart 10 (HKLM\...\{F61D489E-6C44-49AC-AD02-7DA8ACA73A65}) (Version: 10.2.11300.12.100 - Nero AG)
Nero Update (HKLM\...\{65BB0407-4CC8-4DC7-952E-3EEFDF05602A}) (Version: 1.0.0018 - Nero AG)
Nero Vision 10 (HKLM\...\{9A4297F3-2A51-4ED9-92CA-4BCB8380947E}) (Version: 7.2.15500.17.100 - Nero AG)
NVIDIA 3D Vision Controller Driver 306.23 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 306.23 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 306.23 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 306.23 - NVIDIA Corporation)
NVIDIA Graphics Driver 306.23 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 306.23 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.18.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.18.0 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.12.0604 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.12.0604 - NVIDIA Corporation)
NVIDIA Update 1.10.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
Picasa 3 (HKLM\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Pinnacle Studio 12 (HKLM\...\{D041EB9E-890A-4098-8F94-51DA194AC72A}) (Version: 12.0.0.6163 - Pinnacle Systems)
Pinnacle Video Driver (HKLM\...\{5EB90C06-964F-4195-B83E-BD7E55C88415}) (Version: 12.00.0017 - Pinnacle Systems)
QuickTime 7 (HKLM\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.45.516.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6251 - Realtek Semiconductor Corp.)
Reimage Protector (HKLM\...\Reimage Protector) (Version:  - Reimage)
Roxio BackOnTrack (HKLM\...\{729B89D0-946A-407E-A121-343BD3320C40}) (Version: 4.0 - Roxio) Hidden
Roxio BackOnTrackPE (HKLM\...\{BD3EAE4D-862D-4D41-8BB5-F5C2CFFE6022}) (Version: 4.0 - Roxio) Hidden
Roxio Burn - Secure (HKLM\...\{9569E6BC-326A-432F-97AB-35263A327BF1}) (Version: 1.6 - Roxio) Hidden
Roxio CinePlayer (HKLM\...\{A9024A22-FB0E-4DDC-AB93-44D686F7F491}) (Version: 5.6 - Roxio) Hidden
Roxio CinePlayer Decoder Pack (HKLM\...\{FFAC39DA-CF79-434B-A6E0-4055689667D9}) (Version: 4.3.0 - Roxio) Hidden
Roxio Creator 2011 Content (HKLM\...\{9F717571-FEE8-45CD-8B03-5B2D06AD28F7}) (Version: 13.0.098 - Roxio) Hidden
Roxio Creator 2011 Pro (HKLM\...\{4433FF9E-AF21-4E41-B296-4E13BF4D52F5}) (Version: 13.0 - Roxio)
Roxio Creator 2011 Pro (HKLM\...\{77CDA026-3860-4C95-8233-34F3CEF121FB}) (Version: 6.0.0 - Roxio) Hidden
Roxio Creator 2011 Pro (HKLM\...\{9A5F1282-D6F8-4F04-B73E-D9286924E9AC}) (Version: 1.3.166 - Roxio) Hidden
Roxio PhotoShow (HKLM\...\Roxio PhotoShow) (Version: 6.0 - Sonic Solutions)
Roxio Video Capture USB (HKLM\...\{86DDDAAD-AEB9-42E5-BE01-0E8FABD2BB29}) (Version: 1.22.0000 - Roxio) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0015-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0019-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{09A9DF49-DA06-4093-A2FD-F339211E39EA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{ECC1D579-DC17-4B90-929C-B4A0BB35F7B3}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{8C5A05B6-FF56-480F-A0E6-9F4BCA4B4CAC}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-002C-0409-0000-0000000FF1CE}_Office14.SingleImage_{945F1D43-451D-4383-9BBE-241F37950B15}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{8DD50F3B-E0BD-4E39-AF1F-2F316B4FC528}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0115-0409-0000-0000000FF1CE}_Office14.SingleImage_{8DD50F3B-E0BD-4E39-AF1F-2F316B4FC528}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0117-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Shared C Run-time for x86 (HKLM\...\{1945A4B5-73B6-4DE9-99A3-05261B7FDED0}) (Version: 10.0.0 - McAfee) Hidden
SketchUp Import for AutoCAD 2014 (HKLM\...\{644E9589-F73A-49A4-AC61-A953B9DE5669}) (Version: 1.1.0 - Autodesk)
Skype™ 7.0 (HKLM\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
SmartSound Common Data (HKLM\...\{B8A2869E-30CA-40C5-9CF8-BD7354E57EF8}) (Version: 1.1.0 - SmartSound Software Inc.) Hidden
SmartSound Common Data (HKLM\...\InstallShield_{B8A2869E-30CA-40C5-9CF8-BD7354E57EF8}) (Version: 1.1.0 - SmartSound Software Inc.)
SmartSound Quicktracks 5 (HKLM\...\{2F8BA3FD-1FA9-4279-B696-712ABB12F09F}) (Version: 5.1.7 - SmartSound Software Inc.) Hidden
SmartSound Quicktracks 5 (HKLM\...\InstallShield_{2F8BA3FD-1FA9-4279-B696-712ABB12F09F}) (Version: 5.1.7 - SmartSound Software Inc.)
SmartSound Sonicfire Pro 5 (HKLM\...\{1D273D91-D7D5-4036-8B84-EB4615FF5F81}) (Version: 5.5.2 - SmartSound Software Inc.)
Software Updater (HKLM\...\{8DBC5A0A-31C4-46C7-B252-6B593EA11A87}) (Version: 4.3.7 - SEIKO EPSON CORPORATION)
SSC Service Utility v4.30 (HKLM\...\SSC Service Utility_is1) (Version:  - SSC Localization Group)
swMSM (HKLM\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TomTom HOME (HKLM\...\{9017CEAF-BE5A-4F73-8A0E-C87E26971E55}) (Version: 2.9.2 - TomTom)
TomTom HOME Visual Studio Merge Modules (HKLM\...\{8F3C31C5-9C3A-4AA8-8EFA-71290A7AD533}) (Version: 1.0.2 - TomTom International B.V.)
TSST OEM Content (HKLM\...\{885AFEC2-0809-47CE-8B3F-00AEC19DDD5F}) (Version: 10.0.10300.0.0 - Nero AG)
Tweaking.com - Simple System Tweaker (HKLM\...\Tweaking.com - Simple System Tweaker) (Version: 2.2.0 - Tweaking.com)
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)

 

========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 3573.25 MB
Available physical RAM: 2321.31 MB
Total Pagefile: 7144.8 MB
Available Pagefile: 5705.41 MB
Total Virtual: 2047.88 MB
Available Virtual: 1948.49 MB

 

========================= Partitions: =====================================

1 Drive c: (Win7) (Fixed) (Total:931.51 GB) (Free:847.44 GB) NTFS

========================= Users: ========================================

User accounts for \\USER-PC

Administrator            Bazzy                    Becky                   
Buddy                    Guest                    Mark                    
UpdatusUser             

 

**** End of log ****


Edited by hamluis, 31 May 2015 - 10:13 AM.


#6 Lonewolf68

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Posted 31 May 2015 - 02:21 AM

http://speccy.piriform.com/results/jYY6fsnkfsjevCT1cK3ijYp



#7 hamluis

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Posted 31 May 2015 - 10:26 AM

Your firewall is disabled...no AV installed that I can see...weak security posture for system.

 

Let's move topic to Am I Infected for a look...if no problems, then we can continue in the Win 7 forum.

 

Louis



#8 Sintharius

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Posted 31 May 2015 - 10:56 AM

A side note hamluis, he does have Microsoft Security Essentials.

Please uninstall the following software from Programs and Features:

Adobe AIR (HKLM\...\Adobe AIR) (Version: 3.6.0.6090 - Adobe Systems Incorporated)
Bing Bar (HKLM\...\{449CE12D-E2C7-4B97-B19E-55D163EA9435}) (Version: 7.0.619.0 - Microsoft Corporation)

If you run into any issues, let me know.

After that please run this.

Emsisoft Emergency Kit

Please download Emsisoft Emergency Kit and save it to your desktop. Double click on the EmsisoftEmergencyKit file you downloaded to extract its contents and create a shortcut on the desktop. Leave all settings as they are and click the Extract button at the bottom. A folder named EEK will be created in the root of the drive (usually c:\).
  • After extraction please double-click on the new Start Emsisoft Emergency Kit icon on your desktop.
  • The first time you launch it, Emsisoft Emergency Kit will recommend that you allow it to download updates. Please click Yes so that it downloads the latest database updates.
  • When the update process is complete, a new button will appear in the lower-left corner that says Back. Click on this button to return to the Overview screen.
  • Click on Scan to be taken to the scan options. If you are asked if you want the scanner to scan for Potentially Unwanted Programs, then click Yes.
  • Click on the Full Scan button to start the scan.
  • When the scan is completed click the Quarantine selected objects button. Note, this option is only available if malicious objects were detected during the scan.
  • When the threats have been quarantined, click the View report button in the lower-right corner, and the scan log will be opened in Notepad.
  • Please save the log in Notepad on your desktop, and attach it to your next reply.
  • When you close Emsisoft Emergency Kit, it will give you an option to sign up for a newsletter. This is optional, and is not necessary for the malware removal process.
===

Kaspersky Labs' TDSSKiller

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.
Regards,
Alex

#9 dc3

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Posted 31 May 2015 - 11:04 AM

@Alex

 

They do have Windows Security Essentials installed, but it looks like it isn't enabled as there is no antivirus being seen in the Speccy.  The Windows Firewall is disabled as well.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Sintharius

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Posted 31 May 2015 - 11:07 AM

Dan, hamluis was saying there was no AV installed... hence my comment :)

#11 dc3

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Posted 31 May 2015 - 11:40 AM

Alex, I'm just pointing out that the WSE isn't shown as being enabled/activated. :grinner:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Lonewolf68

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Posted 31 May 2015 - 02:24 PM

Hello I have run emisoft emergency and saved my notepad log to desktop, but for some reason can't seem to find the insert to attach to this post :)



#13 Sintharius

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Posted 31 May 2015 - 02:26 PM

Hi there,

Please copy the contents of the log and paste it directly into the post - this area does not allow attachments.

#14 Lonewolf68

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Posted 31 May 2015 - 02:36 PM

When I try to copy and paste - an error occurs, saying using more emoticons that this community allows please reduce number used!
20:35:35.0244 0x0d58 TDSS rootkit removing tool 3.0.0.44 Jan 22 2015 08:27:04
20:35:41.0172 0x0d58 ============================================================
20:35:41.0172 0x0d58 Current date / time: 2015/05/31 20:35:41.0172
20:35:41.0172 0x0d58 SystemInfo:
20:35:41.0172 0x0d58
20:35:41.0172 0x0d58 OS Version: 6.1.7601 ServicePack: 1.0
20:35:41.0172 0x0d58 Product type: Workstation
20:35:41.0172 0x0d58 ComputerName: USER-PC
20:35:41.0172 0x0d58 UserName: Bazzy
20:35:41.0172 0x0d58 Windows directory: C:\Windows
20:35:41.0172 0x0d58 System windows directory: C:\Windows
20:35:41.0172 0x0d58 Processor architecture: Intel x86
20:35:41.0172 0x0d58 Number of processors: 4
20:35:41.0172 0x0d58 Page size: 0x1000
20:35:41.0172 0x0d58 Boot type: Normal boot
20:35:41.0172 0x0d58 ============================================================
20:35:41.0172 0x0d58 BG loaded
20:35:41.0406 0x0d58 System UUID: {98D8EC9C-1E33-0C38-1D72-92CD5DFC6C56}
20:35:41.0687 0x0d58 Drive \Device\Harddisk0\DR0 - Size: 0xE8E0DB6000 ( 931.51 Gb ), SectorSize: 0x200, Cylinders: 0x1DB01, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type 'K0', Flags 0x00000040
20:35:41.0718 0x0d58 ============================================================
20:35:41.0718 0x0d58 \Device\Harddisk0\DR0:
20:35:41.0718 0x0d58 MBR partitions:
20:35:41.0718 0x0d58 \Device\Harddisk0\DR0\Partition1: MBR, Type 0x7, StartLBA 0x800, BlocksNum 0x74705800
20:35:41.0718 0x0d58 ============================================================
20:35:41.0749 0x0d58 C: <-> \Device\Harddisk0\DR0\Partition1
20:35:41.0749 0x0d58 ============================================================
20:35:41.0749 0x0d58 Initialize success
20:35:41.0749 0x0d58 ============================================================
Having trouble pasting the emsisoft report

#15 Sintharius

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Posted 31 May 2015 - 02:37 PM

This is a common problem if there are a lot of detections by the BitDefender engine.

Please wrap the log contents in code tags like this:
[xcode]<your contents here>[/xcode]
(replace xcode with code)

Edit: Your TDSSKiller log is truncated - please repost the log.

Alex

Edited by Alexstrasza, 31 May 2015 - 02:40 PM.





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