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windows 8.1 think i'm infected blues


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15 replies to this topic

#1 Bubba2112

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Posted 29 May 2015 - 08:23 PM

wife's pc and kids use it. Toshiba C55-A5281. defender is locked out. firewall down, malwarebytes crashes, spybot crashes, browsers crash.

Recovery partition can;t be seen in windows. but can be seen in defrag. Not sure if HDD is hosed or infected or both.what next?

 



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#2 Bubba2112

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Posted 01 June 2015 - 04:12 AM

I ran Bit defender and MS offline scans from bootable USB and Neither one found anything. tried to run KAV 10 but couldn't get the newest update. Not sure what else to try.Please help.



#3 boopme

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Posted 02 June 2015 - 10:43 PM

Bubba please run these next.

3Al62Pm.pngMiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
cvMlKv6.pngESET Online Scanner
  • Hold down Control and click on this link to open ESET Online Scanner in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE: Sometimes if ESET finds no infections it will not create a log.

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#4 Bubba2112

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Posted 03 June 2015 - 05:00 AM

Here is the mini toolbox result:

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Linda (administrator) on 03-06-2015 at 05:38:30
Running from "E:\"
Windows 8.1  (X64)
Model:  Manufacturer: 
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
::1             localhost
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
The following command was not found: int ip dump.
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : toshibalaptop
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gateway.pace.com
 
Wireless LAN adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 2C-D0-5A-77-DA-33
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30)
   Physical Address. . . . . . . . . : 00-8C-FA-4C-10-9A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : gateway.pace.com
   Description . . . . . . . . . . . : Realtek RTL8188EE Wireless LAN 802.11n PCI-E NIC
   Physical Address. . . . . . . . . : 2C-D0-5A-77-DA-33
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::dcc6:598:d025:f587%3(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.69(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, June 3, 2015 5:30:39 AM
   Lease Expires . . . . . . . . . . : Thursday, June 4, 2015 5:31:51 AM
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 355258458
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-26-F1-EB-00-8C-FA-4C-10-9A
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.1.254
 
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
 
Pinging google.com [216.58.217.206] with 32 bytes of data:
General failure.
General failure.
 
Ping statistics for 216.58.217.206:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.1.254
 
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
General failure.
General failure.
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  5...2c d0 5a 77 da 33 ......Microsoft Wi-Fi Direct Virtual Adapter
  4...00 8c fa 4c 10 9a ......Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30)
  3...2c d0 5a 77 da 33 ......Realtek RTL8188EE Wireless LAN 802.11n PCI-E NIC
  1...........................Software Loopback Interface 1
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.69     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.69    281
     192.168.1.69  255.255.255.255         On-link      192.168.1.69    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.69    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.69    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.69    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  3    281 fe80::/64                On-link
  3    281 fe80::dcc6:598:d025:f587/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/03/2015 05:37:13 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17784_none_624760d1ecb7236e.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17784_none_624760d1ecb7236e.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17784_none_624760d1ecb7236e.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17784_none_624760d1ecb7236e.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17784_none_a9f497a901334c74.manifest.
 
Error: (06/03/2015 05:36:59 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 41.0.2272.89, time stamp: 0x54fa819a
Faulting module name: chrome.dll, version: 41.0.2272.89, time stamp: 0x54fa7de6
Exception code: 0xc000041d
Fault offset: 0x004161de
Faulting process id: 0x16e0
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5
 
Error: (06/03/2015 05:36:58 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 41.0.2272.89, time stamp: 0x54fa819a
Faulting module name: chrome.dll, version: 41.0.2272.89, time stamp: 0x54fa7de6
Exception code: 0xc0000005
Fault offset: 0x004161de
Faulting process id: 0x16e0
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5
 
Error: (06/03/2015 05:33:01 AM) (Source: Application Error) (User: )
Description: Faulting application name: GamesAppIntegrationService.exe, version: 4.0.38.22, time stamp: 0x5491f1df
Faulting module name: GamesAppIntegrationService.exe, version: 4.0.38.22, time stamp: 0x5491f1df
Exception code: 0x40000015
Fault offset: 0x0002ce01
Faulting process id: 0xfcc
Faulting application start time: 0xGamesAppIntegrationService.exe0
Faulting application path: GamesAppIntegrationService.exe1
Faulting module path: GamesAppIntegrationService.exe2
Report Id: GamesAppIntegrationService.exe3
Faulting package full name: GamesAppIntegrationService.exe4
Faulting package-relative application ID: GamesAppIntegrationService.exe5
 
Error: (06/03/2015 05:32:34 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 41.0.2272.89, time stamp: 0x54fa819a
Faulting module name: chrome.dll, version: 41.0.2272.89, time stamp: 0x54fa7de6
Exception code: 0xc0000005
Fault offset: 0x004161de
Faulting process id: 0xd44
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5
 
Error: (06/03/2015 05:32:09 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: toshibalaptop)
Description: Activation of app SymantecCorporation.NortonStudio_v68kp9n051hdp!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (06/03/2015 05:30:58 AM) (Source: Application Error) (User: )
Description: Faulting application name: PhotoshopElementsFileAgent.exe, version: 8.0.0.0, time stamp: 0x4ace46a4
Faulting module name: MSVCR80.dll, version: 8.0.50727.8428, time stamp: 0x520b1060
Exception code: 0x40000015
Fault offset: 0x000046b4
Faulting process id: 0x504
Faulting application start time: 0xPhotoshopElementsFileAgent.exe0
Faulting application path: PhotoshopElementsFileAgent.exe1
Faulting module path: PhotoshopElementsFileAgent.exe2
Report Id: PhotoshopElementsFileAgent.exe3
Faulting package full name: PhotoshopElementsFileAgent.exe4
Faulting package-relative application ID: PhotoshopElementsFileAgent.exe5
 
Error: (05/30/2015 05:48:32 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Professional Plus 2010 - Update 'Update for Microsoft Outlook 2010 (KB3015585) 32-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
 
Error: (05/30/2015 05:48:32 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Professional Plus 2010 -- Error 1719. The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
 
Error: (05/30/2015 05:48:29 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Professional Plus 2010 - Update 'Security Update for Microsoft Word 2010 (KB2965237) 32-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
 
 
System errors:
=============
Error: (06/03/2015 05:37:35 AM) (Source: DCOM) (User: toshibalaptop)
Description: {AD3EDBCA-0901-415B-82E9-C16D3B65E38C}
 
Error: (06/03/2015 05:33:48 AM) (Source: DCOM) (User: toshibalaptop)
Description: {7B33B0B5-F719-4B0B-B48A-0B8F20CA08A5}
 
Error: (06/03/2015 05:33:06 AM) (Source: Service Control Manager) (User: )
Description: The Intel® Management and Security Application User Notification Service service terminated with the following error: 
%%2148073497
 
Error: (06/03/2015 05:33:02 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error: 
%%1053
 
Error: (06/03/2015 05:33:02 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
 
Error: (06/03/2015 05:33:02 AM) (Source: Service Control Manager) (User: )
Description: The GamesAppIntegrationService service failed to start due to the following error: 
%%1053
 
Error: (06/03/2015 05:33:02 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the GamesAppIntegrationService service to connect.
 
Error: (06/03/2015 05:32:04 AM) (Source: DCOM) (User: toshibalaptop)
Description: App.AppXqnry5k2463e1eva81cgfqeh461wt463a.mca
 
Error: (06/03/2015 05:31:47 AM) (Source: Service Control Manager) (User: )
Description: The Intel® Integrated Clock Controller Service - Intel® ICCS service terminated with the following error: 
%%2148073497
 
Error: (06/03/2015 05:31:01 AM) (Source: Service Control Manager) (User: )
Description: The Adobe Active File Monitor V8 service terminated unexpectedly.  It has done this 1 time(s).
 
 
Microsoft Office Sessions:
=========================
Error: (06/03/2015 05:37:13 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17784_none_624760d1ecb7236e.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17784_none_a9f497a901334c74.manifestE:\esetsmartinstaller_enu.exe
 
Error: (06/03/2015 05:36:59 AM) (Source: Application Error)(User: )
Description: chrome.exe41.0.2272.8954fa819achrome.dll41.0.2272.8954fa7de6c000041d004161de16e001d09de035a7a660C:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\41.0.2272.89\chrome.dll142f4930-09d4-11e5-bef5-008cfa4c109a
 
Error: (06/03/2015 05:36:58 AM) (Source: Application Error)(User: )
Description: chrome.exe41.0.2272.8954fa819achrome.dll41.0.2272.8954fa7de6c0000005004161de16e001d09de035a7a660C:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\41.0.2272.89\chrome.dll140e4e05-09d4-11e5-bef5-008cfa4c109a
 
Error: (06/03/2015 05:33:01 AM) (Source: Application Error)(User: )
Description: GamesAppIntegrationService.exe4.0.38.225491f1dfGamesAppIntegrationService.exe4.0.38.225491f1df400000150002ce01fcc01d09de049035c99C:\Program Files (x86)\WildTangent Games\App\GamesAppIntegrationService.exeC:\Program Files (x86)\WildTangent Games\App\GamesAppIntegrationService.exe86b4ac20-09d3-11e5-bef5-008cfa4c109a
 
Error: (06/03/2015 05:32:34 AM) (Source: Application Error)(User: )
Description: chrome.exe41.0.2272.8954fa819achrome.dll41.0.2272.8954fa7de6c0000005004161ded4401d09de01f183b90C:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\41.0.2272.89\chrome.dll7641fd51-09d3-11e5-bef5-008cfa4c109a
 
Error: (06/03/2015 05:32:09 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: toshibalaptop)
Description: SymantecCorporation.NortonStudio_v68kp9n051hdp!App-2144927141
 
Error: (06/03/2015 05:30:58 AM) (Source: Application Error)(User: )
Description: PhotoshopElementsFileAgent.exe8.0.0.04ace46a4MSVCR80.dll8.0.50727.8428520b106040000015000046b450401d09ddff1f2bc9cC:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exeC:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_d08a11e2442dc25d\MSVCR80.dll3cfca556-09d3-11e5-bef5-008cfa4c109a
 
Error: (05/30/2015 05:48:32 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft Office Professional Plus 2010Update for Microsoft Outlook 2010 (KB3015585) 32-Bit Edition1603(NULL)(NULL)(NULL)
 
Error: (05/30/2015 05:48:32 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Office Professional Plus 2010 -- Error 1719. The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (05/30/2015 05:48:29 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft Office Professional Plus 2010Security Update for Microsoft Word 2010 (KB2965237) 32-Bit Edition1603(NULL)(NULL)(NULL)
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-09-23 20:51:24.517
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-09-23 20:51:24.426
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-09-23 20:51:23.608
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-09-23 20:51:23.530
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-09-23 20:51:23.370
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-09-23 20:51:23.292
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-09-23 20:51:23.211
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-09-23 20:51:23.131
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-09-23 20:51:23.020
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-09-23 20:51:22.928
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
Adobe Connect 9 Add-in (HKCU\...\Adobe Connect 9 Add-in) (Version: 11.2.385.0 - Adobe Systems Incorporated)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version:  - Amazon)
Box Sync (64 bit) (HKLM\...\{C1135974-554F-476D-B04F-0B79CFE49364}) (Version: 3.4.25.0 - Box, Inc)
CutePDF Writer 3.0 (HKLM\...\CutePDF Writer Installation) (Version:  3.0 - CutePDF.com)
Dropbox (HKCU\...\Dropbox) (Version: 3.2.6 - Dropbox, Inc.)
IconHandler 64 bit (HKLM\...\{B31259CC-9A89-49BA-BB4F-3C4136A071E3}) (Version: 1.0 - Corel Corporation) Hidden
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.4726.0226 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Paint.NET v3.5.10 (HKLM\...\{529125EF-E3AC-4B74-97E6-F688A7C0F1C0}) (Version: 3.60.0 - dotPDN LLC)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Pokki (HKCU\...\Pokki) (Version: 0.262.11.408 - Pokki)
Samsung Printer Live Update (HKLM-x32\...\Samsung Printer Live Update) (Version: 1.01.00:04(2013-04-22) - Samsung Electronics Co., Ltd.)
Spotify (HKCU\...\Spotify) (Version: 0.9.15.27.g87efe634 - Spotify AB)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.10.51 - Synaptics Incorporated)
TOSHIBA Audio Enhancement (HKLM\...\{1515F5E3-29EA-4CD1-A981-032D88880F09}) (Version: 2.0.15.4 - Toshiba Corporation)
TOSHIBA Desktop Assist (HKLM\...\{95CCACF0-010D-45F0-82BF-858643D8BC02}) (Version: 1.02.01.6407 - Toshiba Corporation)
TOSHIBA eco Utility (HKLM\...\{5944B9D4-3C2A-48DE-931E-26B31714A2F7}) (Version: 2.2.0.6404 - Toshiba Corporation)
TOSHIBA Function Key (HKLM\...\{16562A90-71BC-41A0-B890-D91B0C267120}) (Version: 1.1.0002.6401 - Toshiba Corporation)
TOSHIBA HDD Accelerator (HKLM\...\{DB4D9937-0B14-4EF1-BF9A-BB7E3B9DCB04}) (Version: 2.2.0000 - Toshiba Corporation)
TOSHIBA Service Station (HKLM\...\{FBFCEEA5-96EA-4C8E-9262-43CBBEBAE413}) (Version: 2.6.8 - Toshiba Corporation)
Toshiba Start (HKCU\...\Pokki_b52b7a05ea010d22183cece45cbb6e86cf917a76) (Version: 1.0.0.0 - Pokki)
TOSHIBA VIDEO PLAYER (HKLM\...\{FF07604E-C860-40E9-A230-E37FA41F103A}) (Version: 5.3.27.102  - Toshiba Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 29%
Total physical RAM: 6023.27 MB
Available physical RAM: 4231.22 MB
Total Pagefile: 7239.27 MB
Available Pagefile: 5203.04 MB
Total Virtual: 4095.88 MB
Available Virtual: 3981.3 MB
 
========================= Partitions: =====================================
 
1 Drive c: (TI10664600G) (Fixed) (Total:686.1 GB) (Free:546.85 GB) NTFS
2 Drive d: (KRD10) (CDROM) (Total:0.3 GB) (Free:0 GB) CDFS
3 Drive e: () (Removable) (Total:0.93 GB) (Free:0.93 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\TOSHIBALAPTOP
 
Administrator            ASPNET                   Donna                    
EllaG_000                Guest                    Linda                    
lizga_000                steve_000                Storage Place Admin      
 
 
**** End of log ****


#5 Bubba2112

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Posted 03 June 2015 - 05:02 AM

Here is Adw file:

# AdwCleaner v4.206 - Logfile created 03/06/2015 at 05:41:39
# Updated 01/06/2015 by Xplode
# Database : 2015-05-31.5 [Local]
# Operating system :   (x64)
# Username : Linda - TOSHIBALAPTOP
# Running from : E:\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Found : C:\SearchProtect
Folder Found : C:\Users\Donna\Favorites\StumbleUpon
Folder Found : C:\Users\EllaG_000\Favorites\StumbleUpon
Folder Found : C:\Users\Linda\AppData\Local\Temp\SmarterPower
Folder Found : C:\Users\Linda\AppData\LocalLow\Conduit
Folder Found : C:\Users\Linda\AppData\LocalLow\Fast Free Converter
Folder Found : C:\Users\Linda\Favorites\StumbleUpon
Folder Found : C:\Users\Linda\Favorites\StumbleUpon
Folder Found : C:\Users\Linda\Favorites\StumbleUpon
Folder Found : C:\Users\Linda\Favorites\StumbleUpon
Folder Found : C:\Users\Linda\Favorites\StumbleUpon
Folder Found : C:\Users\Linda\Favorites\StumbleUpon
Folder Found : C:\Users\Linda\Favorites\StumbleUpon
Folder Found : C:\Users\Linda\Favorites\StumbleUpon
Folder Found : C:\Users\Linda\Favorites\StumbleUpon
Folder Found : C:\Users\lizga_000\Favorites\StumbleUpon
Folder Found : C:\Users\Stephen\AppData\LocalLow\Conduit
Folder Found : C:\Users\Stephen\AppData\LocalLow\Fast Free Converter
Folder Found : C:\Users\Stephen\Favorites\StumbleUpon
Folder Found : C:\Users\steve_000\Favorites\StumbleUpon
Folder Found : C:\Users\Storage Place Admin\AppData\LocalLow\Fast Free Converter
Folder Found : C:\Windows\SysWOW64\config\systemprofile\AppData\Local\FileTypeAssistant
 
***** [ Scheduled tasks ] *****
 
Task Found : BackgroundContainer Startup Task
Task Found : ProgramRefresh-ATFST
Task Found : ProgramUpdateCheck
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Data Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - <local>
Key Found : HKCU\Software\AppDataLow\Software\adawarebp
Key Found : HKCU\Software\AppDataLow\Software\BackgroundContainer
Key Found : HKCU\Software\AppDataLow\Software\Conduit
Key Found : HKCU\Software\AppDataLow\Toolbar
Key Found : HKCU\Software\Bitberry
Key Found : HKCU\Software\BRS
Key Found : HKCU\Software\Conduit
Key Found : HKCU\Software\DriverRestore
Key Found : HKCU\Software\DriverToolkit
Key Found : HKCU\Software\eSupport.com
Key Found : HKCU\Software\FileTypeAssistant
Key Found : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\www.superfish.com
Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\removeconduitsearch.com
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3FB54409-DDBB-4F10-BE72-F775E2B55025}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{48BEAE4D-0572-4B93-BA57-A34DE04A3250}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki_b52b7a05ea010d22183cece45cbb6e86cf917a76
Key Found : HKCU\Software\Pokki
Key Found : [x64] HKCU\Software\Bitberry
Key Found : [x64] HKCU\Software\BRS
Key Found : [x64] HKCU\Software\Conduit
Key Found : [x64] HKCU\Software\DriverRestore
Key Found : [x64] HKCU\Software\DriverToolkit
Key Found : [x64] HKCU\Software\eSupport.com
Key Found : [x64] HKCU\Software\FileTypeAssistant
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3FB54409-DDBB-4F10-BE72-F775E2B55025}
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{48BEAE4D-0572-4B93-BA57-A34DE04A3250}
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{A25AC313-DD19-4238-ACA2-401D6BEE4321}
Key Found : [x64] HKCU\Software\Pokki
Key Found : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{A07E5BFF-B16C-4ABA-A30F-514213A945E6}
Key Found : HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Found : HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT3309350
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{A07E5BFF-B16C-4ABA-A30F-514213A945E6}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{3FB54409-DDBB-4F10-BE72-F775E2B55025}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{A25AC313-DD19-4238-ACA2-401D6BEE4321}
 
***** [ Web browsers ] *****
 
-\\ Internet Explorer v0.0.0.0
 
 
*************************
 
AdwCleaner[R0].txt - [4867 bytes] - [03/06/2015 05:41:39]
 
########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [4926 bytes] ##########

JRT and ESET would not run.



#6 boopme

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Posted 03 June 2015 - 02:08 PM

Let's remove what ADW found...

Double click on AdwCleaner.exe to run the tool again. Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database, please wait a bit.
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Bubba2112

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Posted 03 June 2015 - 04:24 PM

Here is the report from the Cleaning:

# AdwCleaner v4.206 - Logfile created 03/06/2015 at 17:10:38
# Updated 01/06/2015 by Xplode
# Database : 2015-05-31.5 [Local]
# Operating system :   (x64)
# Username : Linda - TOSHIBALAPTOP
# Running from : E:\AdwCleaner.exe
# Option : Cleaning
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\SearchProtect
Folder Deleted : C:\Users\Linda\Favorites\StumbleUpon
Folder Deleted : C:\Users\Linda\AppData\Local\Temp\SmarterPower
Folder Deleted : C:\Windows\SysWOW64\config\systemprofile\AppData\Local\FileTypeAssistant
Folder Deleted : C:\Users\Donna\Favorites\StumbleUpon
Folder Deleted : C:\Users\EllaG_000\Favorites\StumbleUpon
Folder Deleted : C:\Users\Linda\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Linda\AppData\LocalLow\Fast Free Converter
Folder Deleted : C:\Users\lizga_000\Favorites\StumbleUpon
Folder Deleted : C:\Users\Stephen\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Stephen\AppData\LocalLow\Fast Free Converter
Folder Deleted : C:\Users\Stephen\Favorites\StumbleUpon
Folder Deleted : C:\Users\steve_000\Favorites\StumbleUpon
Folder Deleted : C:\Users\Storage Place Admin\AppData\LocalLow\Fast Free Converter
 
***** [ Scheduled tasks ] *****
 
Task Deleted : BackgroundContainer Startup Task
Task Deleted : ProgramRefresh-ATFST
Task Deleted : ProgramUpdateCheck
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\www.superfish.com
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki_b52b7a05ea010d22183cece45cbb6e86cf917a76
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3309350
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A07E5BFF-B16C-4ABA-A30F-514213A945E6}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{A07E5BFF-B16C-4ABA-A30F-514213A945E6}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{A25AC313-DD19-4238-ACA2-401D6BEE4321}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{A25AC313-DD19-4238-ACA2-401D6BEE4321}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3FB54409-DDBB-4F10-BE72-F775E2B55025}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{48BEAE4D-0572-4B93-BA57-A34DE04A3250}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{3FB54409-DDBB-4F10-BE72-F775E2B55025}
Key Deleted : HKCU\Software\Bitberry
Key Deleted : HKCU\Software\BRS
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\eSupport.com
Key Deleted : HKCU\Software\FileTypeAssistant
Key Deleted : HKCU\Software\Pokki
Key Deleted : HKCU\Software\DriverRestore
Key Deleted : HKCU\Software\DriverToolkit
Key Deleted : HKCU\Software\AppDataLow\Toolbar
Key Deleted : HKCU\Software\AppDataLow\Software\adawarebp
Key Deleted : HKCU\Software\AppDataLow\Software\BackgroundContainer
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\removeconduitsearch.com
Data Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - <local>
 
***** [ Web browsers ] *****
 
-\\ Internet Explorer v0.0.0.0
 
 
*************************
 
AdwCleaner[R0].txt - [5073 bytes] - [03/06/2015 05:41:39]
AdwCleaner[R1].txt - [4761 bytes] - [03/06/2015 16:52:10]
AdwCleaner[S0].txt - [4129 bytes] - [03/06/2015 17:10:38]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4188  bytes] ##########


#8 boopme

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Posted 03 June 2015 - 07:39 PM

Please try them again after MBAM.


51a46ae42d560-malwarebytes_anti_malware.Malwarebytes Anti-Malware
  • Download MalwareBytes Anti-Malware to your desktop.
  • Double-click mbam-setup-2.0.exe to start the installation of Malwarebytes Anti-Malware.
  • Follow the instructions on your screen to complete the installation. You can find the complete installation procedure here.
  • Click the Scan Now button, a threat scan will start automatically.
  • MalwareBytes Anti-Malware will now check for the latest updates. Click Update Now if new updates are available.
  • Your computer is now being scanned, please do not use your computer during the scan.
    • If no threats were found, click View detailed log.
      • Click Export and save the log as a .txt file on your Desktop or another location.
    • If the scan detected any threats, click Apply Actions.
      • To complete any actions taken you will be prompted to restart your computer...click on Yes.
      • After reboot, start Malwarebytes Anti-Malware again and click the History Tab at the top and select Application Logs.
      • Check the box next to Scan Log. Choose the most current scan and click View.
      • Click Export and save the log as a .txt file on your Desktop or another location.
  • Providing the MalwareBytes' Anti-Malware log file
    • Attach the log file you just saved to your next reply for further review.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Bubba2112

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Posted 03 June 2015 - 08:33 PM

The computer has internet connection but i have no way to get to internet. Browsers crash. I loaded MBAM to a USB, tried to install and a fatal exception error crashes the install. All the other programs i loaded over on USB. 



#10 boopme

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Posted 03 June 2015 - 08:42 PM

Try from Safe mode with Networking

tutorial if needed
http://www.bleepingcomputer.com/tutorials/start-windows-8-in-safe-mode/
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#11 Bubba2112

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Posted 04 June 2015 - 04:50 AM

Won't run in safemode either. error is runtime error(at 87:252) External exception E06D7363

I tried to run JRT and ESET as well. JRT give an error. ESET never sees the internet. asks about proxy settings but i don't use a proxy server.



#12 boopme

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Posted 04 June 2015 - 03:06 PM

OK, try this

Download FixExec.exe to your desktop.
Double click on the downloaded file to run the fix.
When the program has finished, it will generate a log on the desktop called FixExec.txt.
Post the log in your next reply.

NOTE: If for any reason you're not able to execute FixExec.exe rename it to FixExec.com, FixExec.pif or FixExec.scr.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Bubba2112

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Posted 04 June 2015 - 05:06 PM

FixExec by Lawrence Abrams (Grinler)
Copyright 2008-2015 BleepingComputer.com
More Information about FixExec can be found at this link:
 
Program started at: 06/04/2015 05:58:26 PM in x64 mode.
 
Your operating system, Unknown Version, is not supported.


#14 boopme

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Posted 04 June 2015 - 07:14 PM

OK Bubba , I suspect a Zeroaccess infection.

Can you do steps 6 & 7...Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 Bubba2112

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Posted 05 June 2015 - 05:12 AM

It worked and i created the new log.

http://www.bleepingcomputer.com/forums/t/578463/zeroaccess-infection/






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