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Unable to remove virus or bug


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7 replies to this topic

#1 fateless123

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Posted 29 May 2015 - 06:36 PM

Everytime I open a program i receive an error, press ok, and then the program starts.

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#2 nasdaq

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Posted 01 June 2015 - 07:28 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Remove this program in bold using the Add/Remove Programs applet.
Search Protect (HKLM-x32\...\SearchProtect) (Version: 2.22.26.1 - Client Connect LTD) <==== ATTENTION
===

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
 
start

CloseProcesses:

HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-2027179381-268509625-1709291523-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-2027179381-268509625-1709291523-1000\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.trovi.com/?gd=&ctid=CT3330189&octid=EB_ORIGINAL_CTID&ISID=&SearchSource=55&CUI=&UM=6&UP=SPF96E84DB-0648-4487-8BA7-2235DE1D3574&SSPV=&TID=3264
SearchScopes: HKLM -> {014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL =
SearchScopes: HKU\S-1-5-21-2027179381-268509625-1709291523-1000 -> DefaultScope {014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL = http://www.trovi.com/Results.aspx?gd=&ctid=CT3330189&octid=EB_ORIGINAL_CTID&ISID=&SearchSource=58&CUI=&UM=6&UP=SPF96E84DB-0648-4487-8BA7-2235DE1D3574&q={searchTerms}&SSPV=&TID=3264
SearchScopes: HKU\S-1-5-21-2027179381-268509625-1709291523-1000 -> {014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL = http://www.trovi.com/Results.aspx?gd=&ctid=CT3330189&octid=EB_ORIGINAL_CTID&ISID=&SearchSource=58&CUI=&UM=6&UP=SPF96E84DB-0648-4487-8BA7-2235DE1D3574&q={searchTerms}&SSPV=&TID=3264
Toolbar: HKU\S-1-5-21-2027179381-268509625-1709291523-1000 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
FF NewTab: hxxp://www.trovi.com/?gd=&ctid=CT3330189&octid=EB_ORIGINAL_CTID&ISID=MA1BC22AF-8DF0-418D-BE41-B2DFC0756936&SearchSource=69&CUI=&SSPV=&Lay=1&UM=6&UP=SPF96E84DB-0648-4487-8BA7-2235DE1D3574&TID=3264
FF SelectedSearchEngine: Trovi search
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
CHR HKLM\...\Chrome\Extension: [flliilndjeohchalpbbcdekjklbdgfkk] - https://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [bopakagnckmlgajfccecajhnimjiiedh] - http://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [flliilndjeohchalpbbcdekjklbdgfkk] - https://clients2.google.com/service/update2/crx
S2 70e6ca8c; "C:\Windows\system32\rundll32.exe" "c:\Program Files (x86)\Optimizer Pro\OptProCrash.dll",ServiceMain
S3 catchme; \??\C:\ComboFix\catchme.sys [X]
S3 cpuz135; \??\C:\Windows\TEMP\cpuz135\cpuz135_x64.sys [X]
S3 GPU-Z; \??\C:\Users\Andre\AppData\Local\Temp\GPU-Z.sys [X]
C:\Users\Andre\AppData\Local\Temp\avgnt.exe
C:\Users\Andre\AppData\Local\Temp\vlc-2.2.1-win32.exe
Task: {4E59857A-A1A2-483E-A687-69819B7EE01A} - System32\Tasks\Optimizer Pro Schedule => C:\Program Files (x86)\Optimizer Pro\OptProLauncher.exe <==== ATTENTION
Task: {FFE3F8BD-E207-42E2-937F-785E8AF983E4} - System32\Tasks\avaavaevy => C:\Users\Andre\AppData\Local\avaavaevy\avaavaevy.exe <==== ATTENTION
C:\Program Files (x86)\Optimizer Pro
C:\Users\Andre\AppData\Local\avaavaevy

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===


Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

How is the computer running now?

#3 fateless123

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Posted 01 June 2015 - 10:12 AM

Hi and thank you for reply.

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 29-05-2015
Ran by Andre at 2015-06-01 17:10:01 Run:1
Running from C:\Users\Andre\Desktop\New folder
Loaded Profiles: Andre (Available Profiles: Andre)
Boot Mode: Normal
==============================================

fixlist content:
*****************
start

CloseProcesses:

HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-2027179381-268509625-1709291523-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-2027179381-268509625-1709291523-1000\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.trovi.com/?gd=&ctid=CT3330189&octid=EB_ORIGINAL_CTID&ISID=&SearchSource=55&CUI=&UM=6&UP=SPF96E84DB-0648-4487-8BA7-2235DE1D3574&SSPV=&TID=3264
SearchScopes: HKLM ->
{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL =
SearchScopes: HKU\S-1-5-21-2027179381-268509625-1709291523-1000 -> DefaultScope {014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL = http://www.trovi.com/Results.aspx?gd=&ctid=CT3330189&octid=EB_ORIGINAL_CTID&ISID=&SearchSource=58&CUI=&UM=6&UP=SPF96E84DB-0648-4487-8BA7-2235DE1D3574&q={searchTerms}&SSPV=&TID=3264
SearchScopes: HKU\S-1-5-21-2027179381-268509625-1709291523-1000 -> {014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL = http://www.trovi.com/Results.aspx?gd=&ctid=CT3330189&octid=EB_ORIGINAL_CTID&ISID=&SearchSource=58&CUI=&UM=6&UP=SPF96E84DB-0648-4487-8BA7-2235DE1D3574&q={searchTerms}&SSPV=&TID=3264
Toolbar: HKU\S-1-5-21-2027179381-268509625-1709291523-1000 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
FF NewTab:
hxxp://www.trovi.com/?gd=&ctid=CT3330189&octid=EB_ORIGINAL_CTID&ISID=MA1BC22AF-8DF0-418D-BE41-B2DFC0756936&SearchSource=69&CUI=&SSPV=&Lay=1&UM=6&UP=SPF96E84DB-0648-4487-8BA7-2235DE1D3574&TID=3264
FF SelectedSearchEngine: Trovi search
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
CHR HKLM\...\Chrome\Extension: [flliilndjeohchalpbbcdekjklbdgfkk] - https://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [bopakagnckmlgajfccecajhnimjiiedh] - http://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [flliilndjeohchalpbbcdekjklbdgfkk] - https://clients2.google.com/service/update2/crx
S2 70e6ca8c; "C:\Windows\system32\rundll32.exe" "c:\Program Files (x86)\Optimizer Pro\OptProCrash.dll",ServiceMain
S3 catchme; \??\C:\ComboFix\catchme.sys [X]
S3 cpuz135; \??\C:\Windows\TEMP\cpuz135\cpuz135_x64.sys [X]
S3 GPU-Z;
\??\C:\Users\Andre\AppData\Local\Temp\GPU-Z.sys [X]
C:\Users\Andre\AppData\Local\Temp\avgnt.exe
C:\Users\Andre\AppData\Local\Temp\vlc-2.2.1-win32.exe
Task: {4E59857A-A1A2-483E-A687-69819B7EE01A} - System32\Tasks\Optimizer Pro Schedule => C:\Program Files (x86)\Optimizer Pro\OptProLauncher.exe <==== ATTENTION
Task: {FFE3F8BD-E207-42E2-937F-785E8AF983E4} - System32\Tasks\avaavaevy => C:\Users\Andre\AppData\Local\avaavaevy\avaavaevy.exe <==== ATTENTION
C:\Program Files (x86)\Optimizer Pro
C:\Users\Andre\AppData\Local\avaavaevy

End
*****************

Processes closed successfully.
"HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer" => key Removed successfully
"HKU\S-1-5-21-2027179381-268509625-1709291523-1000\SOFTWARE\Policies\Microsoft\Internet Explorer" => key Removed successfully
HKU\S-1-5-21-2027179381-268509625-1709291523-1000\Software\Microsoft\Internet Explorer\Main\\Start Page => value restored successfully
HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\SearchScopes: HKLM -> => value not found.
{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL = => Error: No automatic fix found for this entry.
HKU\S-1-5-21-2027179381-268509625-1709291523-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value Removed successfully
"HKU\S-1-5-21-2027179381-268509625-1709291523-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}" => key Removed successfully
HKCR\CLSID\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} => key not found.
HKU\S-1-5-21-2027179381-268509625-1709291523-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} => value Removed successfully
"HKCR\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}" => key Removed successfully
Firefox newtab Removed successfully
hxxp://www.trovi.com/?gd=&ctid=CT3330189&octid=EB_ORIGINAL_CTID&ISID=MA1BC22AF-8DF0-418D-BE41-B2DFC0756936&SearchSource=69&CUI=&SSPV=&Lay=1&UM=6&UP=SPF96E84DB-0648-4487-8BA7-2235DE1D3574&TID=3264 => Error: No automatic fix found for this entry.
Firefox SelectedSearchEngine Removed successfully
"HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE" => key Removed successfully
"HKLM\Software\Wow6432Node\MozillaPlugins\@microsoft.com/GENUINE" => key Removed successfully
"HKLM\SOFTWARE\Google\Chrome\Extensions\flliilndjeohchalpbbcdekjklbdgfkk" => key Removed successfully
"HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\bopakagnckmlgajfccecajhnimjiiedh" => key Removed successfully
"HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\flliilndjeohchalpbbcdekjklbdgfkk" => key Removed successfully
70e6ca8c => Service Removed successfully
catchme => Service Removed successfully
cpuz135 => Service Removed successfully
GPU-Z => Service Removed successfully
\??\C:\Users\Andre\AppData\Local\Temp\GPU-Z.sys [X] => Error: No automatic fix found for this entry.
C:\Users\Andre\AppData\Local\Temp\avgnt.exe => Moved successfully.
C:\Users\Andre\AppData\Local\Temp\vlc-2.2.1-win32.exe => Moved successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{4E59857A-A1A2-483E-A687-69819B7EE01A}" => key Removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{4E59857A-A1A2-483E-A687-69819B7EE01A}" => key Removed successfully
C:\Windows\System32\Tasks\Optimizer Pro Schedule => Moved successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Optimizer Pro Schedule" => key Removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{FFE3F8BD-E207-42E2-937F-785E8AF983E4}" => key Removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{FFE3F8BD-E207-42E2-937F-785E8AF983E4}" => key Removed successfully
C:\Windows\System32\Tasks\avaavaevy => Moved successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\avaavaevy" => key Removed successfully
"C:\Program Files (x86)\Optimizer Pro" => File/Folder not found.
C:\Users\Andre\AppData\Local\avaavaevy => Moved successfully.


The system needed a reboot.

==== End of Fixlog 17:10:02 ====

 

However, I still get the error when opening programs.

 

best regards

André



#4 fateless123

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Posted 01 June 2015 - 10:17 AM

# AdwCleaner v4.206 - Logfile created 01/06/2015 at 17:15:34
# Updated 01/06/2015 by Xplode
# Database : 2015-05-31.5 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : Andre - ANDRE-PC
# Running from : C:\Users\Andre\Downloads\adwcleaner_4.206(1).exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Windows\SysWOW64\config\systemprofile\AppData\Local\SearchProtect
File Deleted : C:\Windows\apppatch\apppatch64\vcldr64.dll
File Deleted : C:\Windows\AppPatch\Custom\{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb
File Deleted : C:\Windows\AppPatch\Custom\Custom64\{cf2797aa-b7ec-e311-8ed9-005056c00008}.sdb
File Deleted : C:\Windows\AppPatch\nbin\VC32Loader.dll

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{91EE0830-B539-45AB-83F2-741FED0B0E2F}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{91EE0830-B539-45AB-83F2-741FED0B0E2F}
Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\SOFTWARE\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\SOFTWARE\{6791A2F3-FC80-475C-A002-C014AF797E9C}
Key Deleted : HKLM\SOFTWARE\SearchProtect
Key Deleted : HKLM\SOFTWARE\SPPDCOM

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17801

Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Default_Search_URL]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Default_Page_URL]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Search Page]
Setting Restored : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page]

-\\ Mozilla Firefox v38.0.1 (x86 en-US)


-\\ Google Chrome v43.0.2357.81

[C:\Users\Andre\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\Andre\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
[C:\Users\Andre\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.trovi.com/Results.aspx?gd=&ctid=CT3330189&octid=EB_ORIGINAL_CTID&ISID=&SearchSource=58&CUI=&UM=6&UP=SPF96E84DB-0648-4487-8BA7-2235DE1D3574&q={searchTerms}&SSPV=&TID=3264
[C:\Users\Andre\AppData\Local\Google\Chrome\User Data\Default\Preferences] - Deleted [Homepage] : hxxp://www.trovi.com/?gd=&ctid=CT3330189&octid=EB_ORIGINAL_CTID&ISID=&SearchSource=55&CUI=&UM=6&UP=SPF96E84DB-0648-4487-8BA7-2235DE1D3574&SSPV=&TID=3264
[C:\Users\Andre\AppData\Local\Google\Chrome\User Data\Default\Preferences] - Deleted [Startup_URLs] : hxxp://www.trovi.com/?gd=&ctid=CT3330189&octid=EB_ORIGINAL_CTID&ISID=&SearchSource=55&CUI=&UM=6&UP=SPF96E84DB-0648-4487-8BA7-2235DE1D3574&SSPV=&TID=3264

*************************

AdwCleaner[R0].txt - [3656 bytes] - [01/06/2015 17:14:33]
AdwCleaner[S0].txt - [3466 bytes] - [01/06/2015 17:15:34]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3525  bytes] ##########
 



#5 nasdaq

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Posted 01 June 2015 - 12:40 PM

Please post the exact error message for my review.

#6 nasdaq

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Posted 07 June 2015 - 08:38 AM

Are you still with me?

#7 fateless123

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Posted 07 June 2015 - 06:44 PM

Hi Nasdaq.

 

After installing the Adwearcleaner it worked out perfectly!

 

Thank you for fixing my computer, and Im sorry for not responding earlier.

 

Have a great day :)

 

best regards



#8 nasdaq

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Posted 08 June 2015 - 07:44 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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