Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Sudden Redirect Issues


  • Please log in to reply
5 replies to this topic

#1 sweetonesissy

sweetonesissy

  • Members
  • 44 posts
  • OFFLINE
  •  
  • Local time:02:20 AM

Posted 29 May 2015 - 03:40 PM

Hello there I started having issues being redirected to a webpage that never closes and wants me to call an 800 # for help.  How do I remove this virus/malware?



BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,682 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:01:20 AM

Posted 29 May 2015 - 06:14 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 sweetonesissy

sweetonesissy
  • Topic Starter

  • Members
  • 44 posts
  • OFFLINE
  •  
  • Local time:02:20 AM

Posted 29 May 2015 - 08:26 PM

 Results of screen317's Security Check version 1.002 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
McAfee Anti-Virus and Anti-Spyware  
Windows Defender                    
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 8 Update 31 
 Java version 32-bit out of Date!
 Adobe Flash Player  17.0.0.169 
 Mozilla Firefox 37.0.1 Firefox out of Date! 
````````Process Check: objlist.exe by Laurent```````` 
 Symantec Norton Online Backup NOBuAgent.exe 
 Kaspersky Lab Kaspersky Security Scan 2.0 kss.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 
 
 
Farbar Service Scanner Version: 17-01-2015
Ran by Nelle (administrator) on 29-05-2015 at 18:48:44
Running from "C:\Users\Nelle\Desktop"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Policy:
========================

Action Center:
============

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****
 
 
 
the mini toolbox is not compatible with my computer?

 

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/29/2015
Scan Time: 6:58:15 PM
Logfile:
Administrator: Yes

Version: 2.01.6.1022
Malware Database: v2015.05.29.07
Rootkit Database: v2015.05.24.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Nelle

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 353872
Time Elapsed: 32 min, 1 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 3
PUP.Optional.DealPly, HKU\S-1-5-21-3117072864-816398008-2751316581-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\UpdaterEX, Quarantined, [402b2871d8b2f44283b676d9877bdc24],
PUP.Optional.InstallCore.A, HKU\S-1-5-21-3117072864-816398008-2751316581-1001\SOFTWARE\INSTALLCORE\1I1T1Q1S, Quarantined, [69021b7e5a30f44215e269c7d92ba15f],
PUP.Optional.InstallCore.A, HKU\S-1-5-21-3117072864-816398008-2751316581-1001\SOFTWARE\INSTALLCORE, Quarantined, [3f2cb2e72466bd79fcbd370f8c796997],

Registry Values: 1
PUP.Optional.InstallCore.A, HKU\S-1-5-21-3117072864-816398008-2751316581-1001\SOFTWARE\INSTALLCORE|tb, 0F, Quarantined, [3f2cb2e72466bd79fcbd370f8c796997]

Registry Data: 0
(No malicious items detected)

Folders: 1
PUP.Optional.Updater.A, C:\Users\Nelle\AppData\Roaming\UpdaterEX\UpdateProc, Quarantined, [e08b7d1caae0c76fec669f26b2511fe1],

Files: 6
PUP.Optional.DealPly, C:\Users\Nelle\AppData\Roaming\UpdaterEX\UpdateProc\UpdateTask.exe, Quarantined, [402b2871d8b2f44283b676d9877bdc24],
PUP.Optional.Updater.A, C:\Users\Nelle\AppData\Roaming\UpdaterEX\UpdateProc\config.dat, Quarantined, [e08b7d1caae0c76fec669f26b2511fe1],
PUP.Optional.Updater.A, C:\Users\Nelle\AppData\Roaming\UpdaterEX\UpdateProc\info.dat, Quarantined, [e08b7d1caae0c76fec669f26b2511fe1],
PUP.Optional.Updater.A, C:\Users\Nelle\AppData\Roaming\UpdaterEX\UpdateProc\prod.dat, Quarantined, [e08b7d1caae0c76fec669f26b2511fe1],
PUP.Optional.Updater.A, C:\Users\Nelle\AppData\Roaming\UpdaterEX\UpdateProc\STTL.DAT, Quarantined, [e08b7d1caae0c76fec669f26b2511fe1],
PUP.Optional.Updater.A, C:\Users\Nelle\AppData\Roaming\UpdaterEX\UpdateProc\TTL.DAT, Quarantined, [e08b7d1caae0c76fec669f26b2511fe1],

Physical Sectors: 0
(No malicious items detected)

(end)

 

 

 

MBAR - no malware found

 

 

Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 05/29/2015 08:22:15 PM in x64 mode.
Windows Version: Windows 8.1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 05/29/2015 08:25:30 PM
Execution time: 0 hours(s), 3 minute(s), and 15 seconds(s)

 

 

 

 

 

 



#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,682 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:01:20 AM

Posted 29 May 2015 - 09:06 PM

MiniToolbox runs fine on all Windows versions.

Try to download fresh copy.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 sweetonesissy

sweetonesissy
  • Topic Starter

  • Members
  • 44 posts
  • OFFLINE
  •  
  • Local time:02:20 AM

Posted 29 May 2015 - 11:28 PM

I have tried over 15 times now...  It pops up a bar across the whole screen stating:

This app can't run on your PC.

To find a version for your PC check will the software publisher.



#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,682 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:01:20 AM

Posted 30 May 2015 - 10:32 AM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users