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Heimdal and/or adwCleaner removed files I want back


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7 replies to this topic

#1 Mannaman

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Posted 29 May 2015 - 03:37 AM

I think Heimdal is the culprit but not completely sure. One of them put Torch in quarantine and Kingsoft Office and I want them back. (Torch especially because I had not yet saved many links in my Bookmarks bar, but don't know how to proceed.


Edited by hamluis, 29 May 2015 - 06:25 AM.
Moved to AV/AM Software - Hamluis.


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#2 Sintharius

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Posted 29 May 2015 - 03:47 AM

Hi there,

I would suspect that AdwCleaner is the culprit since Heimdal doesn't do anything than checking to see if your software need updates.

Can you retrieve the logs from AdwCleaner? They should be in C:\AdwCleaner.

Regards,
Alex

#3 Aura

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Posted 29 May 2015 - 05:30 AM

I know that AdwCleaner targets Torch, so I would go with AdwCleaner as well. Torch isn't a real trustworthy program and was detected by the past as an adware, so I guess Xplode kept it that way in AdwCleaner. Depending on how you ran AdwCleaner, if it deleted KingSoft Office, it could be a false positive. If it is, it would be a good idea to post your log in the AdwCleaner False Positive Thread (I'll link it to you) so Xplode can address that issue.

Edit: Well I just tested it in my VM, and confirmed to be a false positive.

Edited by Aura., 29 May 2015 - 05:43 AM.

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#4 Sintharius

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Posted 29 May 2015 - 05:34 AM

No need to do that Aura, I already reported it.

Torch is bundled in other software and is considered a PUP, so it is no surprise that AdwCleaner targets it. For what it's worth, Emsisoft, Malwarebytes and ESET will also target the Torch installer as a PUP (not the installed browser though).

#5 cmptrgy

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Posted 29 May 2015 - 07:11 AM

I would also consider a System Restore

I've only done so once when using AdwCleaner but you can uncheck items it wants to clean out



#6 Aura

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Posted 29 May 2015 - 07:29 AM

I would hold on the System Restore for now. If AdwCleaner removed malicious files and values in the Registry, those would be restored back as well and it could lead to system instability/corruption.

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#7 cmptrgy

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Posted 29 May 2015 - 07:36 AM

Aura thanks for your feedback; those are excellent points

Mannaman it would be good if you can post the AdwCleaner log as requested



#8 quietman7

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Posted 29 May 2015 - 07:49 AM

PUP is a very broad threat category which can encompass any number of different programs to include those which are benign as well as problematic. Thus, this type of detection does not always necessarily mean the file is malicious or a bad program. If a particular program you recognize and want to keep is detected as a PUP by a security scanner, it usually can be restored from quarantine and added to the exclusion or ignore list.

To restore a file in AdwCleaner, run it again.
  • Click Tools > Quarantine manager.
  • A log file of what was removed will open in a new window.
  • Scroll through the list and find the entry you want to restore.
  • Place a check mark in the box next to the entry(s).
  • Click the Restore button.
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