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Need to Uninstall a Program, But Stuck


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11 replies to this topic

#1 Bad-People

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Posted 28 May 2015 - 11:30 PM

I have a program I need to get rid of but when I try to uninstall it it goes to a box saying "Preparing to Remove" and then it doesn't do anything. I can click cancel but then it just says "Preparing to Cancel" and it doesn't do anything. In fact at that point I can't do anything. I can't even open the task manager, I'm lucky if I can move the cursor. I tried using the Revo Uninstaller but I end up with a similar problem. The progress bar goes about an eighth of the way then stops. 

 

Vista Home Basic. 


Edited by hamluis, 08 June 2015 - 08:51 AM.
Moved from Vista to Am I Infected - Hamluis.


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#2 Aura

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Posted 02 June 2015 - 09:48 AM

Hi Bad-People :)

What program are you trying to uninstall exactly?

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
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#3 Bad-People

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Posted 05 June 2015 - 03:33 AM

Hi Bad-People :)

What program are you trying to uninstall exactly?

Something called DriverUpdate by SlimWare Utilities Inc. 



#4 Aura

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Posted 05 June 2015 - 05:20 AM

You have good reasons to want to get rid of it too, I'll give you a hand :)

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
      Yjt97o0.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
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#5 Bad-People

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Posted 08 June 2015 - 12:04 AM

A lot of stuff in  here.

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Jacob (administrator) on 08-06-2015 at 00:00:13
Running from "C:\Users\Jacob\Desktop"
Microsoft® Windows Vista™ Home Basic  Service Pack 1 (X86)
Model: Satellite L305 Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/07/2015 00:36:04 AM) (Source: TEST_FAIL) (User: )
Description: CD3DManager::DestroyCanvas() cannot destroy default canvas!
 
Error: (06/07/2015 00:36:03 AM) (Source: TEST_FAIL) (User: )
Description: m_pDevice->Present FAILED!
hr=88760868
 
Error: (06/06/2015 03:46:15 AM) (Source: TEST_FAIL) (User: )
Description: CD3DManager::DestroyCanvas() cannot destroy default canvas!
 
Error: (06/06/2015 03:46:13 AM) (Source: TEST_FAIL) (User: )
Description: m_pDevice->Present FAILED!
hr=88760868
 
Error: (06/04/2015 03:39:13 AM) (Source: TEST_FAIL) (User: )
Description: CD3DManager::DestroyCanvas() cannot destroy default canvas!
 
Error: (06/03/2015 09:16:06 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/03/2015 06:58:50 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/03/2015 06:58:01 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (06/03/2015 01:22:07 AM) (Source: TEST_FAIL) (User: )
Description: CD3DManager::DestroyCanvas() cannot destroy default canvas!
 
Error: (06/02/2015 07:06:11 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
 
System errors:
=============
Error: (06/05/2015 05:56:03 PM) (Source: Service Control Manager) (User: )
Description: 30000WerSvc
 
Error: (06/03/2015 06:58:51 PM) (Source: Service Control Manager) (User: )
Description: 30000Accelesys
 
Error: (06/03/2015 06:58:51 PM) (Source: Service Control Manager) (User: )
Description: 30000WebTect
 
Error: (06/03/2015 06:56:13 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos
 
Error: (06/03/2015 07:28:42 AM) (Source: DCOM) (User: )
Description: {C2BFE331-6739-4270-86C9-493D9A04CD38}
 
Error: (06/02/2015 06:38:32 PM) (Source: Service Control Manager) (User: )
Description: 30000Accelesys
 
Error: (06/02/2015 06:38:32 PM) (Source: Service Control Manager) (User: )
Description: 30000WebTect
 
Error: (06/02/2015 06:36:42 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos
 
Error: (06/02/2015 07:44:46 AM) (Source: DCOM) (User: )
Description: {C2BFE331-6739-4270-86C9-493D9A04CD38}
 
Error: (06/01/2015 07:03:40 PM) (Source: Service Control Manager) (User: )
Description: 30000Accelesys
 
 
Microsoft Office Sessions:
=========================
Error: (10/06/2014 02:01:45 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 10 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (12/13/2013 05:32:19 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 9 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (11/20/2013 11:55:57 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 7 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (08/23/2013 04:19:20 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 6 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (08/15/2013 02:12:52 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 8 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (08/13/2013 10:59:58 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 7 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (08/08/2013 06:59:58 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 3 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (08/07/2013 05:04:39 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 8 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (08/06/2013 06:40:51 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (08/06/2013 06:25:27 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 3 seconds with 0 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-05-30 18:51:39.593
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-05-30 18:51:39.453
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-05-30 18:51:39.344
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-05-30 18:51:39.219
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-05-29 01:21:47.316
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-05-29 01:21:47.004
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-05-29 01:21:46.645
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-05-29 01:21:46.364
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-05-08 23:20:16.480
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-05-08 23:20:16.191
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
1001 Japanese Crosswords (HKLM\...\1001 Japanese Crosswords) (Version: 1.00.07.06.01 - Selectsoft Publishing)
1001 Minigolf Challenge (HKLM\...\1001 Minigolf Challenge) (Version: 1.00.07.04.30 - Selectsoft Publishing)
1001 Tangram Puzzles (HKLM\...\1001 Tangram Puzzles) (Version: 1.00.07.02.14 - Selectsoft Publishing)
2002 Games (HKLM\...\2002 Games) (Version: 1.00.07.02.13 - Selectsoft Publishing)
2002 Kakuro Puzzles (HKLM\...\2002 Kakuro Puzzles) (Version: 1.00.07.06.01 - Selectsoft Publishing)
2002 Pentamino Puzzles (HKLM\...\2002 Pentamino Puzzles) (Version: 1.00.07.02.14 - Selectsoft Publishing)
2002 Space Out Games (HKLM\...\2002 Space Out Games) (Version: 1.00.07.06.01 - Selectsoft Publishing)
2002 Sudoku Games (HKLM\...\2002 Sudoku Games) (Version: 1.00.07.06.01 - Selectsoft Publishing)
2007 Microsoft Office system (HKLM\...\PROHYBRIDR) (Version: 12.0.4518.1014 - Microsoft Corporation)
3003 Crystal Mazes (HKLM\...\3003 Crystal Mazes) (Version: 1.00.07.06.11 - Selectsoft Publishing)
4500 Slots Games (HKLM\...\4500 Slots Games) (Version: 1.00.08.07.30 - Selectsoft Publishing)
7-Zip 9.20 (HKLM\...\7-Zip) (Version:  - )
7-Zip File Manager version 9.20 (HKLM\...\{863448D4-F184-4B21-A46B-323C97A2D038}_is1) (Version: 9.20 - Download Freely, LLC)
ABC (remove only) (HKLM\...\ABC) (Version:  - )
Acrobat.com (HKLM\...\{77DCDCE3-2DED-62F3-8154-05E745472D07}) (Version: 0.0.0 - Adobe Systems Incorporated) Hidden
Acrobat.com (HKLM\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.1.377 - Adobe Systems Incorporated)
Adobe AIR (HKLM\...\{65CB4C08-C47B-4A7E-A6A4-50C06ADA5FC6}) (Version: 3.3.0.3670 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 3.3.0.3670 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 9.0.124.0 - Adobe Systems Incorporated)
Adobe Reader 9.5.5 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A95000000001}) (Version: 9.5.5 - Adobe Systems Incorporated)
aioprnt (HKLM\...\{0645A454-AD44-4F0D-99CF-6B762735AD1F}) (Version: 5.3.1.0 - Eastman Kodak Company) Hidden
aioprnt (HKLM\...\{59B73DDC-593A-4D02-B9CA-1D8C9F912324}) (Version: 3.20.0000.0000 - Eastman Kodak Company) Hidden
aioscnnr (HKLM\...\{074AED0D-DD1C-432A-B38D-F8733604033F}) (Version: 3.20.0000.0000 - Eastman Kodak Company) Hidden
aioscnnr (HKLM\...\{376348C2-E372-48BC-A138-E896757BD86A}) (Version: 5.8.10.0 - Your Company Name) Hidden
aioscnnr (HKLM\...\{EF53BFAB-4C10-40DB-A82D-9B07111715C6}) (Version: 7.6.13.10 - Your Company Name) Hidden
Amazon Links (HKLM\...\{224821ED-CADA-4A8A-AC8D-3734CC0F0931}) (Version: 1.0 - TOSHIBA Corporation)
AppCore (HKLM\...\{EFB5B3B5-A280-4E25-BE1C-634EEFE32C1B}) (Version: 2.0.0.79 - Symantec Corporation) Hidden
Atheros Driver Installation Program (HKLM\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 5.2 - Atheros)
Atheros Wi-Fi Protected Setup Library (HKLM\...\{B0BCDCBD-863D-4CAB-BF68-8D1F6B1BDC13}) (Version:  - Atheros)
Backup (HKLM\...\{24DF7221-644B-4C3A-A478-459502D40522}) (Version: 1.0.0.382 - Symantec Corporation) Hidden
Big Fish Games: Game Manager (HKLM\...\BFGC) (Version: 2.0.0.8 - )
Bonjour (HKLM\...\{8A25392D-C5D2-4E79-A2BD-C15DDC5B0959}) (Version: 1.0.105 - Apple Inc.)
C4USelfUpdater (HKLM\...\{48B41C3A-9A92-4B81-B653-C97FEB85C910}) (Version: 1.00.0000 - Your Company Name) Hidden
ccCommon (HKLM\...\{B24E05CC-46FF-4787-BBB8-5CD516AFB118}) (Version: 107.0.5.5 - Symantec) Hidden
CD/DVD Drive Acoustic Silencer (HKLM\...\{9FE35071-CAB2-4E79-93E7-BFC6A2DC5C5D}) (Version: 2.02.03 - TOSHIBA)
center (HKLM\...\{56BA241F-580C-43D2-8403-947241AAE633}) (Version: 7.7.2.0 - Eastman Kodak Company) Hidden
Character Builder (HKLM\...\{626C034B-50B8-47BD-AF93-EEFD0FA78FF4}) (Version: 1.10.0000 - Wizards of the Coast)
Cisco EAP-FAST Module (HKLM\...\{415B2719-AD3A-4944-B404-C472DB6085B3}) (Version: 2.1.6 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM\...\{83770D14-21B9-44B3-8689-F7B523F94560}) (Version: 1.0.12 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM\...\{669C7BD8-DAA2-49B6-966C-F1E2AAE6B17E}) (Version: 1.0.13 - Cisco Systems, Inc.)
Color Efex Pro 3.0 Corel Sampler (HKLM\...\Color Efex Pro 3.0 Corel Sampler) (Version: 3.1.0.1 - Nik Software, Inc.)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Corel MediaOne (HKLM\...\{3C569633-C8DE-46E2-BB8F-F65198681C2F}) (Version: 2.100.0000 - Corel Corporation)
Corel Paint Shop Pro Photo X2 (HKLM\...\{64E72FB1-2343-4977-B4A8-262CD53D0BD3}) (Version: 12.50.0001 - Corel Corporation)
Corel Painter Photo Essentials 4 (HKLM\...\_{707EB912-C597-49D8-9460-46CC9AB03EBE}) (Version:  - Corel Corporation)
Corel Painter Photo Essentials 4 (HKLM\...\{707EB912-C597-49D8-9460-46CC9AB03EBE}) (Version: 4.0 - Corel Corporation) Hidden
Course Vector .minerva (HKLM\...\{AD1052C0-83DB-32E6-76F2-7D22128CC183}) (Version: 3.3.3 - UNKNOWN) Hidden
Course Vector .minerva (HKLM\...\com.coursevector.minerva.4B7C391846352DEBEB1247C875B4670B2F776CD0.1) (Version: 3.3.3 - UNKNOWN)
CPUID HWMonitor 1.25 (HKLM\...\CPUID HWMonitor_is1) (Version:  - )
Crystal Caverns of Amon-Ra 1001 Mysteries (HKLM\...\Crystal Caverns of Amon-Ra 1001 Mysteries) (Version: 1.00.08.01.01 - Selectsoft Publishing)
DLL Opener (HKLM\...\DLL Opener) (Version: 0.1 - )
DMUninstaller (HKLM-x32\...\DMUninstaller) (Version:  - )
DownloadTerms (HKCU\...\DownloadTerms) (Version: 1.0 - Unlimited Downloads, LLC)
DriverUpdate (HKLM\...\{9DE6EA82-B1F4-4156-9565-B38A1AA2D924}) (Version: 2.3.1 - SlimWare Utilities, Inc.)
DVD MovieFactory for TOSHIBA (HKLM\...\{F214EAA4-A069-4BAF-9DA4-4DB8BEEDE485}) (Version: 5.51 - Ulead Systems, Inc.)
Elementals - The Magic Key (HKLM\...\Elementals - The Magic Key_is1) (Version:  - Playrix Entertainment)
EPUB File Reader (HKLM\...\{818C5857-5C74-4CAC-9F43-E5597086852D}_is1) (Version:  - epubfilereader.com)
Escape The Museum (HKLM\...\Escape The Museum1.0) (Version: 1.0 - Gogii)
essentials (HKLM\...\{BE94C681-68E2-4561-8ABC-8D2E799168B4}) (Version: 7.7.2.0 - Eastman Kodak Company) Hidden
FileASSASSIN (HKLM\...\FileASSASSIN) (Version: 1.06 - Malwarebytes)
FlashPlayer (HKLM\...\{BA8B8ADA-084F-4F79-A0CA-6E58A0808794}) (Version: 1.6.8 - Tuguu SL)
Free Dailymotion Download version 1.0.39.219 (HKLM\...\Free Dailymotion Download_is1) (Version: 1.0.39.219 - DVDVideoSoft Ltd.)
Free YouTube Downloader 4.0.301 (HKLM\...\{A7E19604-93AF-4611-8C9F-CE509C2B286F}_is1) (Version:  - HOW Inc.)
Gargoyle (HKLM\...\Gargoyle) (Version:  - )
GearDrvs (HKLM\...\{206FD69B-F9FE-4164-81BD-D52552BC9C23}) (Version: 5.0.0.2 - Symantec Corporation) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 43.0.2357.81 - Google Inc.)
Google Desktop (HKLM\...\Google Desktop) (Version: 5.7.0802.22438 - Google)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
ImageSkill Background Remover 3 (HKLM\...\ImageSkill Background Remover 3) (Version: 3.0 - ImageSkill)
Indeo® software (HKLM\...\Indeo® software) (Version:  - )
Inform 7 (HKLM\...\Inform 7) (Version:  - )
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - Intel Corporation)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
Java 8 Update 31 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.31.13 - Oracle Corporation) Hidden
Jojos Fashion Show (remove only) (HKLM\...\Jojos Fashion Show) (Version:  - )
jZip (HKLM\...\jZip) (Version:  - Bandoo Media Inc.)
King Solomon's Lost Mines (HKLM\...\King Solomon's Lost Mines) (Version: 1.00.07.05.03 - Selectsoft Publishing)
Kodak AIO Printer (HKLM\...\{27EF8E7F-88D1-4ec5-ADE2-7E447FDF114E}) (Version: 7.7.2.0 - Eastman Kodak Company) Hidden
KODAK AiO Software (HKLM\...\{E0F274B7-592B-4669-8FB8-8D9825A09858}) (Version: 7.7.6.0 - Eastman Kodak Company)
ksDIP (HKLM\...\{10934A28-0CC6-4B98-A14F-76B3546003AF}) (Version: 3.20.0000.0000 - Eastman Kodak Company) Hidden
LibreOffice 3.6 (HKLM\...\{CBCF6C86-4738-4A84-9C2C-331804DCEB9B}) (Version: 3.6.3.2 - The Document Foundation)
LiveUpdate (Symantec Corporation) (HKLM\...\{E80F62FF-5D3C-4A19-8409-9721F2928206}) (Version: 3.4.1.238 - Symantec Corporation) Hidden
LiveUpdate (Symantec Corporation) (HKLM\...\PsuedoLiveUpdate) (Version: 3.4.1.234 - Symantec Corporation)
Magic Set Editor 2.0.0 (HKLM\...\Magic Set Editor 2_is1) (Version:  - )
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.130.10 - McAfee, Inc.)
MechWarrior 4 Mercenaries (HKLM\...\MechWarrior Mercenaries) (Version:  - )
Megavideo Video Downloader 3.19 (HKLM\...\Megavideo Video Downloader_is1) (Version:  - DownloadToolz, Inc.)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office Suite Activation Assistant (HKLM\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Works (HKLM\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (HKLM\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
Mini - Adblocker (HKLM\...\{37476589-E48E-439E-A706-56189E2ED4C4}_is1) (Version:  - Mini - Adblocker)
Morrowind (HKLM\...\{B42F73D4-AFDA-4761-B3F4-23A872D11339}) (Version:  - )
Mozilla Firefox 31.0 (x86 en-US) (HKLM\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 31.0 - Mozilla)
MSXML 4.0 SP2 (KB941833) (HKLM\...\{C523D256-313D-4866-B36A-F3DE528246EF}) (Version: 4.20.9849.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery of Mortlake Mansion (HKLM\...\Mystery of Mortlake Mansion_is1) (Version:  - Playrix Entertainment)
Mystery P.I. - The Vegas Heist 1.0.0.3 (HKLM\...\Mystery P.I. - The Vegas Heist 1.0.0.3) (Version: 1.0.0.3 - PopCap Games)
Mysteryville 2 (remove only) (HKLM\...\Mysteryville 2) (Version:  - )
NaturalReaderFree (HKLM\...\{C5E7BF75-007E-44AD-8962-627ED44CB63B}) (Version: 11 - NaturalSoft)
NetZero Internet Access Installer (HKLM\...\{99D518AB-77F2-405B-B52A-18FC22394CF8}) (Version: 1.0.874 - TOSHIBA Corporation)
Norton 360 (HKLM\...\{21829177-4DED-4209-AD08-490B3AC9C01A}) (Version: 2.0.0.242 - Symantec Corporation) Hidden
Norton 360 (HKLM\...\{2D617065-1C52-4240-B5BC-C0AE12157777}) (Version: 2.0.0.242 - Symantec Corporation) Hidden
Norton 360 (Symantec Corporation) (HKLM\...\SymSetup.{2D617065-1C52-4240-B5BC-C0AE12157777}) (Version: 2.0.0.242 - Symantec Corporation)
Norton 360 HTMLHelp (HKLM\...\{0BDD3FAD-61CD-4BF3-B9C4-4CEFD43F53F8}) (Version: 2.0.0.175 - Symantec Corporation) Hidden
Norton Confidential Core (HKLM\...\{55A6283C-638A-4EE0-B491-51118554BDA2}) (Version: 2.6.0.3 - Symantec Corporation) Hidden
ocr (HKLM\...\{BFBCF96F-7361-486A-965C-54B17AC35421}) (Version: 6.2.3.50 - Eastman Kodak Company) Hidden
Origin (HKLM\...\Origin) (Version: 8.6.0.357 - Electronic Arts, Inc.)
PHOTORECOVERY LE (HKLM\...\{8D03A164-B586-4318-AFE6-870A5E2739C1}) (Version: 1.0.0 - LC Technology International)
Picasa 2 (HKLM\...\Picasa2) (Version: 2.0 - Google, Inc.)
Pirateville (remove only) (HKLM\...\Pirateville) (Version:  - )
Port Forward Network Utilities (HKLM\...\{88B1D36C-7B70-4C48-8D2F-AAB956ECF4C3}) (Version: 2.03 - Portforward, LLC)
PreReq (HKLM\...\{DA5BDB2A-12F0-4343-8351-21AAEB293990}) (Version: 6.2.4.0 - Eastman Kodak Company) Hidden
PrintProjects (HKLM\...\PrintProjects) (Version: 1.0.0.9282 - RocketLife Inc.)
Puzzle and Board XP Championship (HKLM\...\Puzzle and Board XP Championship) (Version: 1.00.07.06.01 - Selectsoft Publishing)
Puzzle XP Championship 3000 (HKLM\...\Puzzle XP Championship 3000) (Version: 3.00.06.03.24 - Selectsoft Publishing)
QuickBooks Financial Center (HKLM\...\{890EF3F8-742F-46BD-9E8E-084B3A1F4364}) (Version: 1.10.0000 - Intuit Inc.)
QuickTime (HKLM\...\QuickTime) (Version:  - )
Rags Suite (HKLM\...\{4BC51DFE-96B7-45DC-ADDE-BD062DFF0265}) (Version: 2.3.0 - RagsGame)
Rags Suite (HKLM\...\{E50D4D29-C7B5-4136-AADE-D85794926840}) (Version: 2.4.0 - RagsGame)
RealDownloader (HKLM\...\{6935C750-2D8C-4705-B4F9-052F550D225D}) (Version: 1.3.4 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM\...\RealPlayer 16.0) (Version: 16.0.0 - RealNetworks)
Realtek 8169 8168 8101E 8102E Ethernet Driver (HKLM\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0000 - Realtek)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5599 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM\...\{DC24971E-1946-445D-8A82-CE685433FA7D}) (Version:  - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (HKLM\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Redblade 1.3.0.16 RC 1 (HKLM\...\Redblade_is1) (Version:  - Daan van Yperen)
Revo Uninstaller 1.95 (HKLM\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Septerra Core (HKLM\...\Septerra Core) (Version:  - )
Shogo (HKLM\...\Shogo) (Version:  - )
ShowIp (HKLM\...\{AD11DADE-C597-45D9-D8C5-1D2EB0B89613}) (Version:  - )
SimCity 4 Deluxe (HKLM\...\{A7A34FC9-DF24-4A36-00AD-D4EFE94CC116}) (Version:  - )
SimCity™ Societies (HKLM\...\{0B5154C0-8F00-4616-B0AB-6240AE80D9CE}) (Version: 1.0.0.0 - Electronic Arts) Hidden
SimCity™ Societies (HKLM\...\{9B0F9788-3141-4009-846E-52E59843E963}) (Version: 1.0.0.0 - Electronic Arts)
SimCity™ Societies Destinations (HKLM\...\{D1C7BB12-BE01-11DC-AAC9-EEBA55D89593}) (Version: 1.0.0.1 - Electronic Arts)
Sinister City (HKLM\...\Sinister City) (Version:  - )
SPBBC 32bit (HKLM\...\{77772678-817F-4401-9301-ED1D01A8DA56}) (Version: 4.1.0.15 - Symantec Corporation) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
SpeedFan (remove only) (HKLM\...\SpeedFan) (Version:  - )
Spelling Dictionaries Support For Adobe Reader 9 (HKLM\...\{AC76BA86-7AD7-5464-3428-900000000004}) (Version: 9.0.0 - Adobe Systems Incorporated)
SPORE™ (HKLM\...\{9DF0196F-B6B8-4C3A-8790-DE42AA530101}) (Version: 1.00.0000 - Electronic Arts)
Strongvault Online Backup (HKLM\...\{5E33D30D-D896-4D92-B033-5F45819B2937}) (Version: 5.0.2.34 - Strongvault Online Backup) Hidden
SualEPlusi (HKLM\...\{B696F285-F54E-2524-58B1-E06A70ABE6BE}) (Version:  - )
Sudoku Mania! 30,000 (HKLM\...\Sudoku Mania! 30,000) (Version: 1.00.09.12.08 - Selectsoft Publishing)
SumatraPDF (HKLM\...\SumatraPDF) (Version: 3.0 - Krzysztof Kowalczyk)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1032 - SUPERAntiSpyware.com)
Symantec Real Time Storage Protection Component (HKLM\...\{D6E6FA4A-5445-4850-8365-CF216C1CBB7A}) (Version: 10.2.3.9 - Symantec Corporation) Hidden
Symantec Technical Support Controls (HKLM\...\{45690715-80A6-4445-B61D-ADEC5888E8CD}) (Version: 3.5.3 - Symantec Corporation) Hidden
SymNet (HKLM\...\{2DA85B02-13C0-4E6D-9A76-22E6B3DD0CB2}) (Version: 8.0.1.22 - Symantec Corporation) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 10.1.8.0 - Synaptics)
SysEmulator (HKLM\...\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}{f6030527}) (Version:  - SysEmulator)
Tablet Driver V5.02 (HKLM\...\TabletDriver) (Version:  - )
TES Construction Set (HKLM\...\{FF70923C-8A51-47F4-A7E9-893C6D54EB68}) (Version:  - )
The Sims 2 Pets (HKLM\...\{4817189D-1785-4627-A33C-39FD90919300}) (Version:  - )
The Sims Carnival SnapCity (HKLM\...\{DF0B1D6F-DEC5-4831-00B7-FC2ACB464C31}) (Version:  - Electronic Arts)
The Sims™ 2 Bon Voyage (HKLM\...\{F248ADFA-64E0-4b03-8A83-059078BED6A0}) (Version:  - Electronic Arts)
The Sims™ 2 Double Deluxe (HKLM\...\{2D37F6AE-D201-4580-B91A-6BF9BB93ED2D}) (Version:  - Electronic Arts)
The Sims™ 3 (HKLM\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}) (Version: 1.42.130 - Electronic Arts)
The Sims™ 3 Ambitions (HKLM\...\{910F4A29-1134-49E0-AD8B-56E4A3152BD1}) (Version: 4.0.87 - Electronic Arts)
The Sims™ 3 Fast Lane Stuff (HKLM\...\{ED436EA8-4145-4703-AE5D-4D09DD24AF5A}) (Version: 5.0.44 - Electronic Arts)
The Sims™ 3 Pets (HKLM\...\{C12631C6-804D-4B32-B0DD-8A496462F106}) (Version: 10.0.96 - Electronic Arts)
The Sims™ 3 Seasons (HKLM\...\{3DE92282-CB49-434F-81BF-94E5B380E889}) (Version: 16.0.136 - Electronic Arts)
The Sims™ 3 Supernatural (HKLM\...\{B37DAFA5-717D-41F8-BDFB-3A4B68C0B3A1}) (Version: 15.0.135 - Electronic Arts)
The Sims™ 3 World Adventures (HKLM\...\{BA26FFA5-6D47-47DB-BE56-34C357B5F8CC}) (Version: 2.0.86 - Electronic Arts)
TidyNetwork.com (HKCU\...\TidyNetwork.com) (Version:  - TidyNetwork.com)
Tixati (HKLM\...\tixati) (Version:  - )
TopArcadeHits (HKCU\...\{C1C3E833-420E-4D78-9BA7-86AEBB272384}) (Version:  - TopArcadeHits)
TOSHIBA Assist (HKLM\...\{12B3A009-A080-4619-9A2A-C6DB151D8D67}) (Version: 2.01.08 - TOSHIBA)
TOSHIBA ConfigFree (HKLM\...\{0D5D0BEE-FBA9-4928-A50D-6CDFAB827755}) (Version: 7.2.20 - TOSHIBA Corporation)
TOSHIBA Desktop Links (HKLM\...\{E1E56B8A-1AAF-422A-91DB-625059FB9863}) (Version: 1.7 - TOSHIBA Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.0.1.3 - TOSHIBA Corporation)
TOSHIBA DVD PLAYER (HKLM\...\{6C5F3BDC-0A1B-4436-A696-5939629D5C31}) (Version: 1.31.14 - TOSHIBA Corporation)
TOSHIBA Extended Tiles for Windows Mobility Center (HKLM\...\InstallShield_{617C36FD-0CBE-4600-84B2-441CEB12FADF}) (Version: 1.01.00 - TOSHIBA Corporation)
TOSHIBA Hardware Setup (HKLM\...\{2883F6F5-0509-43F3-868C-D50330DD9DD3}) (Version: 2.00.08 - )
TOSHIBA Recovery Disc Creator (HKLM\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.0.0.2 - TOSHIBA Corporation)
Toshiba Registration (HKLM\...\{C53D16CC-E56F-47B8-906E-70AAF8EABB4F}) (Version: 1.00.0000 - Datalode Inc.)
TOSHIBA Service Station (HKLM\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 1.1.14 - TOSHIBA)
TOSHIBA Software Modem (HKLM\...\TOSHIBA Software Modem) (Version: 2.1.77 (SM2177ALD04) - Agere Systems)
TOSHIBA Speech System Applications (HKLM\...\{EE033C1F-443E-41EC-A0E2-559B539A4E4D}) (Version:  - )
TOSHIBA Speech System SR Engine(U.S.) Version1.0 (HKLM\...\{008D69EB-70FF-46AB-9C75-924620DF191A}) (Version:  - )
TOSHIBA Speech System TTS Engine(U.S.) Version1.0 (HKLM\...\{3FBF6F99-8EC6-41B4-8527-0A32241B5496}) (Version:  - )
TOSHIBA Supervisor Password (HKLM\...\{4B1E87C3-00DE-4898-8E39-E390AAEF2391}) (Version: 2.00.04 - )
TOSHIBA Value Added Package (HKLM\...\InstallShield_{FEDD27A0-B306-45EF-BF58-B527406B42C8}) (Version: 1.1.24 - TOSHIBA Corporation)
Update for Office 2007 (KB934528) (HKLM\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{2B939677-2FFD-48F6-9075-7BF48CB87C80}) (Version:  - )
Update for Office System 2007 Setup (KB929722) (HKLM\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{D8E9BEBD-655F-467D-8176-CA9959C140A3}) (Version:  - )
uPlayer (HKLM\...\{06810DC6-3501-40FE-BCB3-1A7BE6398A36}) (Version: 1.0.0 - Full Spectrum Interactive)
Warcraft III (HKLM\...\Warcraft III) (Version:  - )
Warcraft III: All Products (HKCU\...\Warcraft III) (Version:  - )
WildTangent Games (HKLM\...\WildTangent toshiba Master Uninstall) (Version: 1.0.0.62 - WildTangent)
Windows Media Encoder 9 Series (HKLM\...\Windows Media Encoder 9) (Version:  - )
Wondershare Free YouTube Downloader(Build 4.1.0.3) (HKLM\...\Wondershare Free YouTube Downloader_is1) (Version: 4.1.0.3 - Wondershare Software)
Wondershare Player(Build 1.6.0) (HKLM\...\Wondershare Player_is1) (Version: 1.6.0.3 - Wondershare)
YouSendIt Express (HKLM\...\{8C8224B7-AA9B-4807-97CD-55899BAC83FE}) (Version: 2.11.2 - YouSendIt) Hidden
YouSendIt Express (HKLM\...\InstallShield_{8C8224B7-AA9B-4807-97CD-55899BAC83FE}) (Version: 2.11.2 - YouSendIt)
youtubeadblocker (HKLM\...\{4820778D-AB0D-6D18-C316-52A6A0E1D507}) (Version:  - )
Zip Enhancer (HKLM\...\Zip Enhancer) (Version: 1.4 - zipenhancer.com)
 
**** End of log ****


#6 cafejose

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Posted 08 June 2015 - 02:25 AM

Try a search on the forums and you should find something about this.  I also uninstalled Driver Manager, through Windows Vista Control Panel.  There were a couple of other items I also had to uninstall that came with the installation.   (I know I should look in my own profile to find the messages I posted just to be more accurate).



#7 Aura

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Posted 08 June 2015 - 05:21 AM

You can uninstall the following programs:
  • 7-Zip File Manager version 9.20 - Rebranded 7-Zip, you already have the original installed;
  • Acrobat.com - Simple web link;
  • Adobe AIR - Outdated;
  • Adobe Flash Player 9 Active X - Outdated;
  • Adobe Reader 9.5.5 - Outdated;
  • DLL Opener - Useless;
  • DMUninstaller;
  • DownloadTerms;
  • FlashPlayer;
  • Java 8 Update 31;
  • jZip;
  • McAfee Security Scan Plus;
  • Mini - Adblocker;
  • SualEPlusi;
  • TidyNetwork;
  • TopArcadeHits;
  • youtubeadblocker;
  • Zip Enhancer;
If you have any problems when uninstalling a program, let me know. Also, there's a lot of malicious programs installed on your system we I'll request that thread to be moved in the AII section since we'll have to do a bit of malware removal.

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#8 Bad-People

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Posted 08 June 2015 - 07:46 AM

None of this solves my original problem though. 



#9 Aura

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Posted 08 June 2015 - 07:47 AM

I know it doesn't, but we have some clean-up to do before adressing your main issue since malware remnants could be conflicting. Follow the instructions below please.

zcMPezJ.pngAdwCleaner - Scan Mode
  • Download AdwCleaner and move it to your Desktop;
  • Execute AdwCleaner, accept the EULA (I accept), let the database update, then click on Scan;
    ntsRTTA.png
  • Let the scan complete. Once it's done, click on the Logfile button to open the scan log;
    I9NO2Hi.png
  • Please copy/paste the content of the log that will open in your next reply;
aOpBoaQ.pngMalwarebytes Anti-Malware - Scan Mode
  • Download and install the free version of Malwarebytes Anti-Malware
    Note: It's your choice if you want to enable the free trial of Malwarebytes Premium or not. Enabling it will give you real-time protection from the program, as well as access to all the Premium features.
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the Update Now button;
    q3nQ816.png
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Scan Now;
    Tu39lqJ.png
  • Let the scan run, the time required to complete the scan depends of your system;
    Qqbh4g8.png
  • Once the scan is complete, click on the Saves Results button, and select Copy to clipboard;
    FhOtwqv.png
  • From there, paste the content of the clipboard in your next reply;

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#10 malynensi

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Posted 10 June 2015 - 01:04 AM

you have a lot of cleanup to do on this system . start with running a scan



#11 Bad-People

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Posted 24 June 2015 - 02:04 AM

Okay here's what I did. I tried to use Malewarebytes to remove it and it likewise got stuck when actually trying to remove Driver Update items. So what I did was scan again so it would tell me where these Driver Update PUPs were and I found them and removed them manually. I'm still stuck with "Driver Update" under control panel but now if I try to uninstall it instead of getting stuck it says it can't uninstall because it isn't there. 



#12 Aura

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Posted 24 June 2015 - 10:29 AM

Can you give me the logs of both AdwCleaner and Malwarebytes? Do you know where they are?

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