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Update Revert error message


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#1 durkinjt

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Posted 28 May 2015 - 09:50 PM

I just set an older computer back to factory due to a few problems. Every thing went fine until I tried to do an update in Win 8. There 
 
were 177 updates. After it finally installed an rebooted I am getting the hated "updates failed reverting" error message. This happened 
 
once before and it took forever to fix, thanks to the help I got online I was able to get it working. Now I have tried all the things I 
 
had to do and none are working. So far I have ran the Update Troubleshooter and supposedly was fixed, ran msconfig and disabled the 
 
Microsoft settings, also disconnected  all USB connections. Tried all these  3 X's to no avail. Lots of hours , any help would be greatly 
 
appreciated.


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#2 noknojon

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Posted 28 May 2015 - 11:12 PM

Hello -

I have struck this only once, about 6 months ago, and it was a Major Windows 8 M/soft set of updates.

 

After trying many things, I found that installing only 1 or 2 (or 3) updates at the one time solved the problem.

 

Once I had spent one hour doing this, I left it to install the rest and had no problems (and have not had a call-back since).

 

I know the people, so if there was a problem still, they would have called me.

 

Try this, and post back .(only install Important Updates, and leave the optional ones out.).

 

Thanks -

 

EDIT - Was the system always a Windows 8 (or 8.1) and what did you set it back to ??


Edited by noknojon, 28 May 2015 - 11:24 PM.


#3 durkinjt

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Posted 29 May 2015 - 09:00 AM

Hello -

I have struck this only once, about 6 months ago, and it was a Major Windows 8 M/soft set of updates.

 

After trying many things, I found that installing only 1 or 2 (or 3) updates at the one time solved the problem.

 

Once I had spent one hour doing this, I left it to install the rest and had no problems (and have not had a call-back since).

 

I know the people, so if there was a problem still, they would have called me.

 

Try this, and post back .(only install Important Updates, and leave the optional ones out.).

 

Thanks -

 

EDIT - Was the system always a Windows 8 (or 8.1) and what did you set it back to ??

Thanks lots for the reply. The orignal is Win 7, that I use my own disk to re-install, don't see any factory restore system in the specs, have done it before. Have 177 important updates do you suggest 2 or 3 at a time?



#4 noknojon

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Posted 29 May 2015 - 06:16 PM

Every thing went fine until I tried to do an update in Win 8. There were 177 updates.

OK -

FIRST - By the way you wrote it I thought you had Windows 8 / 8.1 originally installed and took that back to factory specs.

I must ask a couple of brief questions, as the story has a few holes still missing

 

Was the Win 7 reinstalled, and is this the one with the missing Updates ??

Or

Did you use a Genuine Windows Disk to upgrade to Win 8 and that is the one causing problems now ??

 

If you reinstalled Windows 7, were all missing updates in place and when you attempted to upgrade by a method other than a Genuine Disk ??

 

Was the system always a Windows 8 (or 8.1) and what did you set it back to ?? <<<was my first question, and it seems you set it to Windows 7

 

Do you now have Win 7 or Win 8 installed, or are you not sure ??

 

NOTE - Do not use the Quote button unless needed, just click in the empty reply box below to answer (we know what we have written already)

 

Thanks -

 

EDIT - Windows is aware of this, and has a basic Fixit for Windows 7 and Windows 8 HERE.
There are also manual methods to fix it listed.


Edited by noknojon, 29 May 2015 - 06:24 PM.


#5 durkinjt

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Posted 29 May 2015 - 06:41 PM

Hello -

I have struck this only once, about 6 months ago, and it was a Major Windows 8 M/soft set of updates.

 

After trying many things, I found that installing only 1 or 2 (or 3) updates at the one time solved the problem.

 

Once I had spent one hour doing this, I left it to install the rest and had no problems (and have not had a call-back since).

 

I know the people, so if there was a problem still, they would have called me.

 

Try this, and post back .(only install Important Updates, and leave the optional ones out.).

 

Thanks -

 

EDIT - Was the system always a Windows 8 (or 8.1) and what did you set it back to ??

Thanks for the reply. The windows came originally with Win 7. I could not find a factory reset in any of the specs, so I used my own Genuine disk, installes all the updates, the installed a Genuine Win 8 disk, from there on the updates all revert. I have reset this computert to factory in the past and was able to install up to Win 8.1, at this point I am in Win 8



#6 noknojon

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Posted 29 May 2015 - 08:53 PM

OK - I am still not sure if you have installed Windows 8, or you are stuck in Windows 7 .............

 

Is the computer operating in any method at all, and can you  Start Windows 8 in safe mode With Networking.

Or if you believe it is stuck in Windows 7 still How to start Windows 7 in Safe Mode

Now if you can follow this direction, read on

 

Download Screen317 Security Check from Here or Here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt
  • Please Copy/Paste the contents of that document.

Note 1:: If any security program requests permission to access the Internet, allow it to

 

 

Or ....... try this if you have no luck as it will run in Safe Mode with Networking, where many other programs will not.

Download RKill from any of these links. We only want one version to run and not all of them

Link 1
Link 2
Link 3

If it will run, try to Copy and Paste the result text Only, back here.

 

Thanks -



#7 durkinjt

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Posted 29 May 2015 - 09:44 PM

OK - I am still not sure if you have installed Windows 8, or you are stuck in Windows 7 .............

 

Is the computer operating in any method at all, and can you  Start Windows 8 in safe mode With Networking.

Or if you believe it is stuck in Windows 7 still How to start Windows 7 in Safe Mode

Now if you can follow this direction, read on

 

Download Screen317 Security Check from Here or Here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt
  • Please Copy/Paste the contents of that document.

Note 1:: If any security program requests permission to access the Internet, allow it to

 

 

Or ....... try this if you have no luck as it will run in Safe Mode with Networking, where many other programs will not.

Download RKill from any of these links. We only want one version to run and not all of them

Link 1
Link 2
Link 3

If it will run, try to Copy and Paste the result text Only, back here.

 

Thanks - Got hold of a Win 8.1 disk, worked but then had to download the updates but is working, again thank you very much. I am saving you messages for future reference.


Edited by durkinjt, 29 May 2015 - 09:49 PM.


#8 noknojon

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Posted 29 May 2015 - 11:26 PM

No Problem -

 

I think that you were stuck between Win 7 and had not installed Win 8 fully.....

 

Give the forum a yell if you still have problems

 

Thanks -



#9 durkinjt

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Posted 01 June 2015 - 03:50 PM

 

OK - I am still not sure if you have installed Windows 8, or you are stuck in Windows 7 .............

 

Is the computer operating in any method at all, and can you  Start Windows 8 in safe mode With Networking.

Or if you believe it is stuck in Windows 7 still How to start Windows 7 in Safe Mode

Now if you can follow this direction, read on

 

Download Screen317 Security Check from Here or Here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt
  • Please Copy/Paste the contents of that document.

Note 1:: If any security program requests permission to access the Internet, allow it to

 

 

Or ....... try this if you have no luck as it will run in Safe Mode with Networking, where many other programs will not.

Download RKill from any of these links. We only want one version to run and not all of them

Link 1
Link 2
Link 3

If it will run, try to Copy and Paste the result text Only, back here.

 

Thanks - Got hold of a Win 8.1 disk, worked but then had to download the updates but is working, again thank you very much. I am saving you messages for future reference.

 

nok,  Am back to square one. The Win 8.1 I installed did not work out, I guess because the Win 8 I instaleed it to was not updated. So I tried to download a few updates at a time instead of all, did ok got about 60 of 177 updates installed then the revert error message started again. I did the Rkill program as you suggested, here are the results. Please advise further. Thanks.:
 
* No malware services found to stop.
 
Checking for processes to terminate:
 
* No malware processes found to kill.
 
Checking Registry for malware related settings:
 
* No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
* No issues found.
 
Checking Windows Service Integrity: 
 
* Security Center (wscsvc) is not Running.
  Startup Type set to: Automatic (Delayed Start)
 
* HdAudAddService [Missing Service]
 
Searching for Missing Digital Signatures: 
 
* No issues found.
 
Checking HOSTS File: 


#10 noknojon

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Posted 01 June 2015 - 05:07 PM

Hello -

First when you Copy/Paste a reply, please make sure the full item is included.

From what you have posted, it seems like you have removed the top and bottom ??

 

There are a few problems from that short reply, and can you operate in Normal Mode, or only Safe Mode with Networking ??

 

Thank You -

 

Got hold of a Win 8.1 disk, worked but then had to download the updates but is working,

Was this your original purchased DVD or another borrowed disk ?? (very important)

 

Please do not use the Quote button, as we can see the last posting, (unless important) just use the More Reply Options, so you do not quote the entire post -



#11 durkinjt

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Posted 01 June 2015 - 05:24 PM

Hello -

First when you Copy/Paste a reply, please make sure the full item is included.

From what you have posted, it seems like you have removed the top and bottom ??

 

There are a few problems from that short reply, and can you operate in Normal Mode, or only Safe Mode with Networking ??

 

Thank You -

 

Got hold of a Win 8.1 disk, worked but then had to download the updates but is working,

Was this your original purchased DVD or another borrowed disk ?? (very important)

 

Please do not use the Quote button, as we can see the last posting, (unless important) just use the More Reply Options, so you do not quote the entire post -

Thanks I  hope this came out ok. Yes I can operate in normal mode. The Win 8.1 installation was from a online download(my bad), sorry I did not say so. 

 

Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 06/01/2015 04:34:23 PM in x64 mode.
Windows Version: Windows 8 Pro

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * Security Center (wscsvc) is not Running.
   Startup Type set to: Automatic (Delayed Start)

 * HdAudAddService [Missing Service]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 06/01/2015 04:35:59 PM
Execution time: 0 hours(s), 1 minute(s), and 36 seconds(s)



#12 noknojon

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Posted 01 June 2015 - 05:56 PM

OK -

 

A quick run of Rkill from mine shows 8.1. (see below)
Program started at: 06/02/2015 08:38:55 AM in x64 mode.
Windows Version: Windows 8.1

Your run shows me -
Program started at: 06/01/2015 04:34:23 PM in x64 mode.
Windows Version: Windows 8 Pro

You do not have 8.1 if you thought you did ........ this may stop some updates.
Install the Windows 8.1 Update (KB 2919355)

 

There are problems, and fixes if this will not work.

Try to only install this update and no others at this time, as we have just been hit with a new set of Windows Updates.
 

Back soon to see how you go.



#13 noknojon

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Posted 01 June 2015 - 07:50 PM

Next -

There seems to be a Security Problem that may be blocking you.

Download
FSS to your desktop ....

Checkmark all the boxes
Click on "Scan".

Please copy and paste the Full log to your reply.


Edited by noknojon, 02 June 2015 - 07:00 AM.


#14 durkinjt

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Posted 01 June 2015 - 10:30 PM

Next -

There seems to be a Security Problem that may be blocking you.

Download
FSS

Checkmark all the boxes
Click on "Scan".

Please copy and paste the Full log to your reply.

Thanks again, will do first thing tomorrow and get back.



#15 durkinjt

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Posted 02 June 2015 - 01:29 PM

Thanks again, I am definitely in Win 8. The update KB2919355 is not available. Hope I am following your instructions correctly. Here is the results of the FSS scan

 

Farbar Service Scanner Version: 17-01-2015
Ran by Jimbo (administrator) on 02-06-2015 at 14:24:28
Running from "C:\Users\Jimbo\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3RCD943Q"
Microsoft Windows 8 Pro  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****






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