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computer lowers wave volume level by itself


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2 replies to this topic

#1 peezy

peezy

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Posted 28 May 2015 - 04:53 PM

title says it all also i have realtek hd audioAttached File  FRST.txt   43.16KB   3 downloadsAttached File  Addition.txt   35.04KB   1 downloads



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m

#2 nasdaq

nasdaq

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Posted 30 May 2015 - 09:50 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Remove these programs using the Add/Remove programs applet.

Advanced Search Print (HKLM\...\wincheck) (Version: 1.0.0.0 - Advanced Search Print) <==== ATTENTION
Coupoon version 1.0 (HKLM\...\{49F8B4F8-0CD4-4BE4-A9E8-B13A071F7C90}_is1) (Version: 1.0 - Coupoon) <==== ATTENTION
Live Ink (HKLM\...\ConvertAd) (Version: 1.0.0.0 - Live Ink) <==== ATTENTION
===

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
 
start

CreateRestorePoint:
CloseProcesses:

() C:\Program Files\Coupoon\iiwjljrnpc.exe
() C:\Program Files\dataup\dataup.exe
() C:\Documents and Settings\Administrator\Local Settings\Application Data\CD3DF41F-1432740741-DC11-8000-2DE76A812D41\cnsg2EA.tmp
() C:\Documents and Settings\All Users\Application Data\o\us1.exe
() C:\Program Files\Coupoon\UpdateCheck.exe
() C:\Documents and Settings\Administrator\Local Settings\Application Data\Temp\20150527\ct.exe
() C:\Program Files\msrtn32\msrtn32.exe
() C:\Documents and Settings\Administrator\Local Settings\Application Data\CD3DF41F-1432740741-DC11-8000-2DE76A812D41\ansv2E7.exe
() C:\Program Files\msrtn32\msrtn32.exe
() C:\Program Files\msrtn32\cdhtr.exe
() C:\Program Files\msrtn32\cdhtr.exe
() C:\Program Files\msrtn32\rthdcpd.exe
HKLM\...\Run: [] => [X]
HKLM\...\Run: [WinCheck] => C:\Documents and Settings\Administrator\Local Settings\Application Data\CD3DF41F-1432740730-DC11-8000-2DE76A812D41\bnsm2D7.exe [822784 2015-05-27] ()
HKLM\...\Run: [Windesk Winsearch] => C:\Program Files\WindeskWinsearch\Windesk Winsearch.exe
HKLM\...\Run: [gmsd_us_623] => [X]
HKLM\...\Run: [upgmsd_us_623.exe] => C:\Documents and Settings\Administrator\Local Settings\Application Data\gmsd_us_623\upgmsd_us_623.exe -runhelper
HKU\S-1-5-21-4130077756-1784948742-3398743597-500\...\Run: [MaxComputerCleaner] => C:\Program Files\Max Computer Cleaner\MaxComputerCleaner.exe true
HKU\S-1-5-21-4130077756-1784948742-3398743597-500\...\Run: [SmartCpx] => C:\Program Files\msrtn32\msrtn32.exe [2158592 2015-05-27] ()
HKU\S-1-5-18\...\Run: [SmartCpx] => C:\Program Files\msrtn32\msrtn32.exe [2158592 2015-05-27] ()
GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-4130077756-1784948742-3398743597-500\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
SearchScopes: HKLM -> {c9ab6446-7efc-47fe-966c-dc54324eff9f} URL =
SearchScopes: HKU\S-1-5-21-4130077756-1784948742-3398743597-500 -> DefaultScope {10BB4965-72C1-4827-B943-6C93EAE2F1B6} URL = http://www.dregol.com/results.php?f=4&q={searchTerms}&a=drg_nxtad_15_22&cd=2XzuyEtN2Y1L1QzutDtDyEtD0C0Azy0A0DyD0C0AyB0E0EzztN0D0Tzu0StCtByEtBtN1L2XzutAtFtCtDtFtCtDtFtDtN1L1CzutCyEtBzytDyD1V1StN1L1G1B1V1N2Y1L1Qzu2StAyB0Dzz0CzztBtBtGtC0DtCyCtGyDyDzyzytGtByBzz0AtGtCyDzzyCyDzz0F0F0CyD0AtD2QtN1M1F1B2Z1V1N2Y1L1Qzu2StDyD0B0AyDzzyBtBtGzzyCyBtCtGyEyDzyzytG0A0E0C0AtG0A0C0CzztByDtDtC0C0C0ByC2QtN0A0LzutB&cr=774997946&ir=
SearchScopes: HKU\S-1-5-21-4130077756-1784948742-3398743597-500 -> {015DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL = http://www.trovi.com/Results.aspx?gd=&ctid=CT3333887&octid=EB_ORIGINAL_CTID&ISID=M2FBB2A59-C956-40FA-A0C6-0EF7BC18E792&SearchSource=58&CUI=&UM=8&UP=SP820CAD39-2394-4086-BF25-B1BD09DDB850&D=052715&q={searchTerms}&SSPV=SP22340TA_sp_ie
SearchScopes: HKU\S-1-5-21-4130077756-1784948742-3398743597-500 -> {10BB4965-72C1-4827-B943-6C93EAE2F1B6} URL = http://www.dregol.com/results.php?f=4&q={searchTerms}&a=drg_nxtad_15_22&cd=2XzuyEtN2Y1L1QzutDtDyEtD0C0Azy0A0DyD0C0AyB0E0EzztN0D0Tzu0StCtByEtBtN1L2XzutAtFtCtDtFtCtDtFtDtN1L1CzutCyEtBzytDyD1V1StN1L1G1B1V1N2Y1L1Qzu2StAyB0Dzz0CzztBtBtGtC0DtCyCtGyDyDzyzytGtByBzz0AtGtCyDzzyCyDzz0F0F0CyD0AtD2QtN1M1F1B2Z1V1N2Y1L1Qzu2StDyD0B0AyDzzyBtBtGzzyCyBtCtGyEyDzyzytG0A0E0C0AtG0A0C0CzztByDtDtC0C0C0ByC2QtN0A0LzutB&cr=774997946&ir=
SearchScopes: HKU\S-1-5-21-4130077756-1784948742-3398743597-500 -> {c9ab6446-7efc-47fe-966c-dc54324eff9f} URL = http://search.whiteskyservices.com/?wstoken=9D78E8F0-3FE2-4000-8CFE-055A9B37A80B&dtid=1&pid=21&src=sgsearch&v=1.14.1210.3&searchparam={SearchTerms}
BHO: &Yahoo! Toolbar Helper -> {02478D38-C3F9-4efb-9B51-7695ECA05670} -> C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll [2008-05-15] (Yahoo! Inc.)
BHO: McAfee Phishing Filter -> {27B4851A-3207-45A2-B947-BE8AFE6163AB} -> c:\progra~1\mcafee\msk\mskapbho.dll No File
BHO: shopperz -> {5081D2D4-1637-404c-B74F-50526718257D} -> C:\Program Files\shopperz\mseff32.dll No File
Toolbar: HKLM - Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll [2008-05-15] (Yahoo! Inc.)
FF user.js: detected! => C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fr56f3n6.default\user.js [2015-05-28]
FF SearchPlugin: C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fr56f3n6.default\searchplugins\Connect Search.xml [2015-05-28]
FF SearchPlugin: C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fr56f3n6.default\searchplugins\trovi.xml [2015-05-27]
FF HKLM\...\Firefox\Extensions: [{5081D2D4-1637-404c-B74F-50526718257D}] - C:\Program Files\shopperz\Firefox
CHR HKLM\...\Chrome\Extension: [ihokndmjeombjojnfkmapfnjeghjohim] - https://clients2.google.com/service/update2/crx
CHR HKU\S-1-5-21-4130077756-1784948742-3398743597-500\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [ihokndmjeombjojnfkmapfnjeghjohim] - https://clients2.google.com/service/update2/crx
OPR Extension: (CinemaPlus-3.2cV27.05) - C:\Documents and Settings\Administrator\Application Data\Opera Software\Opera Stable\Extensions\papbadoldddalgcjcicnikcfenodpghp [2015-05-27]
R2 CoupoonService; C:\Program Files\coupoon\iiwjljrnpc.exe [151864 2015-04-02] ()
R2 Dataup; C:\Program Files\dataup\dataup.exe [73728 2015-05-27] () [File not signed] <==== ATTENTION
R2 minidixe; C:\Documents and Settings\Administrator\Local Settings\Application Data\CD3DF41F-1432740741-DC11-8000-2DE76A812D41\cnsg2EA.tmp [240640 2015-05-27] () [File not signed]
R2 UdcvbPard; C:\Documents and Settings\All Users\Application Data\o\us1.exe [404480 2015-05-27] () [File not signed]
R2 UpdateCheck; C:\Program Files\Coupoon\UpdateCheck.exe [53040 2015-05-27] ()
R2 windowsmanagementservice; C:\Documents and Settings\Administrator\Local Settings\Application Data\Temp\20150527\ct.exe [706048 2015-03-14] () [File not signed]
S2 LMIGuardianSvc; "C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe" [X]
S2 Update Hard Case; "C:\Program Files\Hard Case\updateHardCase.exe" [X]
R1 netfilter; C:\WINDOWS\System32\drivers\netfilter.sys [47488 2015-04-02] (NetFilterSDK.com) [File not signed]
R1 {09a3672a-0215-4a26-bb66-1fd4013c4622}Gt; C:\WINDOWS\System32\drivers\{09a3672a-0215-4a26-bb66-1fd4013c4622}Gt.sys [55816 2015-05-27] (StdLib)
S1 AntiLog32; \??\C:\WINDOWS\system32\drivers\AntiLog32.sys [X]
S1 bsdriver; \??\C:\WINDOWS\system32\drivers\bsdriver.sys [X]
S1 innfd_1_10_0_14; system32\drivers\innfd_1_10_0_14.sys [X]
U4 intelppm; No ImagePath
S3 keycrypt; system32\DRIVERS\KeyCrypt32.sys [X]
S2 LMIInfo; \??\C:\Program Files\LogMeIn\x86\RaInfo.sys [X]
S4 LMIRfsClientNP; No ImagePath
S3 NPF; system32\DRIVERS\npf.sys [X]
C:\Program Files\Coupoon
C:\Program Files\dataup
C:\Documents and Settings\Administrator\Local Settings\Application Data\CD3DF41F-1432740741-DC11-8000-2DE76A812D41
C:\Documents and Settings\All Users\Application Data\o
C:\Documents and Settings\Administrator\Local Settings\Application Data\Temp\20150527
C:\Program Files\msrtn32
C:\Documents and Settings\Administrator\Local Settings\Application Data\CD3DF41F-1432740730-DC11-8000-2DE76A812D41
C:\Program Files\WindeskWinsearch
C:\Documents and Settings\Administrator\Local Settings\Application Data\gmsd_us_623
C:\Program Files\Max Computer Cleaner
C:\Documents and Settings\Administrator\Application Data\Opera Software\Opera Stable\Extensions\papbadoldddalgcjcicnikcfenodpghp
C:\Documents and Settings\Administrator\Local Settings\Application Data\CD3DF41F-1432740741-DC11-8000-2DE76A812D41
C:\WINDOWS\System32\drivers\{09a3672a-0215-4a26-bb66-1fd4013c4622}Gt.sys
Task: C:\WINDOWS\Tasks\APSnotifierPP1.job => C:\Program Files\AnyProtectEx\AnyProtect.exe <==== ATTENTION
Task: C:\WINDOWS\Tasks\APSnotifierPP2.job => C:\Program Files\AnyProtectEx\AnyProtect.exe <==== ATTENTION
Task: C:\WINDOWS\Tasks\APSnotifierPP3.job => C:\Program Files\AnyProtectEx\AnyProtect.exe <==== ATTENTION

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

How is the computer running now?

#3 nasdaq

nasdaq

  • Malware Response Team
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Posted 04 June 2015 - 08:22 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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