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Portable hard drive wont open files

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#1 reg


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Posted 28 May 2015 - 01:04 PM

H I have a Lenovo G710 running win8.1. When I plug in my potable hard drive, its a western digital 500gb, in a caddy. it makes the sound that it has been recognized & shows in my computer. I double click to open the drive the window appears for a few seconds showing drive f my hdd letter, then shuts down immediately. If I go to disk manage it shows there I have run checkdisk from there & it says all is well with the drive I just cant open anything. I have tried it in both usb ports. Do not have access to another pc as traveling abroad. need to get some files of thee hdd. Thanks in advance Reg

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#2 mauguilar


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Posted 28 May 2015 - 01:08 PM

Try changing the Drive letter under Disk management 

#3 DataMedic


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Posted 29 May 2015 - 03:50 PM

This actually sounds like it's bad sectors in the MFT (master file table).  This often causes drives to disconnect as soon as the OS attempts to read it.  If you need the data, a data recovery company should be able to read the data for you.  Just requires hardware imaging tools to read around the bad sectors.  Here we typically charge around $450 for such cases.

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